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56

Troubleshooting

First, try the actions described on pages 56 to 63.If the problem persists, consult 
the installer, seller or the contact listed on the back cover of this manual.

All LEDs on the display of the top unit are fl ickering.

(Unplug the power plug or turn off the breaker of the distribution board and 
contact where to call shown on the back cover.)

The CLEAN indicator does not light up.

 (It is time for parts replacement. 

→ Page 62)

CAUTION

If a water leak 
occurs, close the 
shutoff valve.

Please check fi rst

Is the

POWER LED lit?

Does the LED light up when 

you press [POWER ON/

OFF] on the top unit?

Is the [POWER ON/OFF] 

fl ashing?

Anti Freezing setting is "ON" 

(Page 50, 53) 

Is the breaker on the 

distribution board turned 

on?

Check whether there is a power 

outage or the breaker has turned 

"OFF".

POWER ON/OFF

POWER LED

Is the ENERGY 

SAVER LED lit?

While the LED is lit, energy saver

 

(Page 26)

 

is in operation, 

so the toilet seat temperature may be reduced or the 

heater may be turned off.

Is the remote 

control working?

Is the Low Battery Warning 

LED on the top surface 

of the remote control 

fl ashing?

Replace the batteries. (Page 52)

Is the remote control 

transmitter or the remote 

control receiver blocked?

Remove obstructions, dirt, water 

droplets or any other blockages.

Battery cover

Close

Open

The remote 

control uses

batteries

 

to operate.

Remote control transmitter

Remote control receiver

Summary of Contents for Neorest 550H

Page 1: ...30 Thailand Phone 66 2 650 9925 Fax 66 2 650 9923 http www totobkk com TOTO INDIA INDUSTRIES PVT LTD 101 Kamla Executive Park Opp Vazir Glass Works Off Andheri Kurla Road Andheri East Mumbai 400 059 I...

Page 2: ...nual Thank you for your recent purchase of the TOTO NEOREST Please read the enclosed information to ensure the safe use of your product Be sure to read this Instruction Manual before using your produc...

Page 3: ...to bowl cleaning Removing odors Deodorizer Convenient Functions Flushing Remote control bowl unit cleaning 17 Auto bowl unit cleaning 22 23 Opening and closing Opening and closing the toilet seat with...

Page 4: ...rature Adjustment 24 Energy Saver Features 26 Power Plug 30 Top Unit 31 Bowl Unit 32 Bowl Unit cleaning Gap of the Top Unit 33 Water Filter Drain Valve 35 Deodorizing Filter 36 Wand 37 Wand cleaning W...

Page 5: ...knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety Children should be supervised to ensure that they do not play...

Page 6: ...a fire electrical shock heat or a short Do not do anything that may damage the power cord power plug Do not strike yank twist excessively bend damage alter or heat the electrical cords Also do not pla...

Page 7: ...all a grounded outlet could cause electrical shock in the event of a malfunction or short circuit Check that the outlet for electrical power is as follows Asia Oceania Middle East Failure to do so may...

Page 8: ...ner diluted with water Do not use any of the following Toilet cleaner household cleaner benzene paint thinner powdered cleanser or nylon scrubbing pads These items may damage or crack the plastic and...

Page 9: ...power on may cause fire or heat When installing the water filter drain valve make sure that it is securely tightened in its proper position Failure to securely tighten it may cause a water leaks If t...

Page 10: ...is product if it has a damaged cord or plug is not working properly has been dropped or damaged or has been dropped in water Return the product to a service center for examination and repair 4 Keep th...

Page 11: ...equipped with a specific electric cord and plug to permit connection to a proper electric circuit Make sure that the product is connected to an outlet having the same configuration as the plug No adap...

Page 12: ...aste and dirt from a localized area of your body Do not cleanse too much or for too long Doing so may wash away normal bacteria upsetting the balance of bacteria inside your body People who are receiv...

Page 13: ...er batteries have discharged POWER ON OFF FRONT ON OFF FLUSH REAR ON OFF Power plug Page 15 Shutoff valve Page 15 Main display POWER LED SEAT LED CLEAN indicator ENERGY SAVER LED Warm air outlet cover...

Page 14: ...t seat cushions Left side of top unit Water filter drain valve Page 35 Right side of top unit Deodorizing filter Page 36 Deodorizer vent Remote control receiver Cleaning lift lever Page 33 Toilet lid...

Page 15: ...e remote control from the hanger Remote control Hanger 2 Open the battery cover and insert two AA batteries Battery cover Close Open When batteries are properly inserted temperature levels appear on t...

Page 16: ...e POWER LED on the main display is lit up If it does not light up press POWER ON OFF to light it up To turn the power OFF Press POWER ON OFF to turn the power off The POWER LED goes off 3 Open the shu...

Page 17: ...e setting changes between ON and OFF each time the button is pressed POSITION You can adjust the position to one of five positions to the front to the rear When you press the button to flush the posit...

Page 18: ...and closes the toilet seat Remote control back side Display screen Adjust settings check status etc The display goes out when no button on the remote control is pressed for 1 minute or more MENU RETU...

Page 19: ...H SELECT This section is an overview of the settings that can be configured with the remote control See the corresponding pages for the detailed descriptions Set up easily with simple steps Select an...

Page 20: ...T LID AUTO OPEN CLOSE 1 4 1 SOFT LIGHT 2 BOWL LIGHT 3 INDICATOR LIGHT 1 3 1 AUTO ENERGY SAVER 2 TIMER SAVER ENERGY SAVER 1 2 1 BOWL CLEANING 2 WAND CLEANING MANUAL CLEANING 1 2 ON OFF ON OFF 1 AUTO FL...

Page 21: ...ally with ewater AUTO WAND CLEANING Sanitize the bowl unit with ewater AUTO BOWL CLEANING Pre mist A mist is sprayed inside the bowl unit to make it more difficult for dirt to adhere After mist After...

Page 22: ...hts up in a cycle when using the toilet seat INDICATOR ON OFF Page 48 What is meant by ewater This water containing hypochlorus acid generated from chloride ions in tap water is widely used for cleani...

Page 23: ...ilet flushes After about 10 seconds When standing up to urinate Opening the toilet lid automatically AUTO OPEN CLOSE When using the toilet seat Toilet lid opens Toilet lid closes About 90 seconds afte...

Page 24: ...bout 30 cm away from the toilet seat Detection by the body sensor may be difficult when the room temperature exceeds 30 C Open by hands When the toilet lid is closed with the remote control or by hand...

Page 25: ...er If the remote control is locked to prevent theft Page 14 Hanger 2 Press TEMP WATER TEMP SEAT TEMP DRYER TEMP Select an item Select a setting Temperature adjustment button Remote control back side W...

Page 26: ...R TEMP SEAT TEMP DRYER TEMP WATER TEMP SEAT TEMP DRYER TEMP Warm water temperature OFF Low High Press until OFF appears Toilet seat temperature When OFF is set the SEAT LED will go off OFF Low High Pr...

Page 27: ...nergy but dislike a cold toilet seat The NEOREST detects time periods with infrequent use and lowers the toilet seat temperature automatically Off When energy saver is not set Green TIMER ENERGY SAVER...

Page 28: ...saver See above During auto energy saver Same LED indication as auto energy saver See above Off Low Example When timer energy saver and auto energy saver are used together Set temperature 1 Set temper...

Page 29: ...CLEANING 2 ENERGY SAVER 1 4 ENTER PUSH SELECT Press MENU 2 MENU 1 MANUAL CLEANING 2 ENERGY SAVER 2 4 ENTER PUSH SELECT Use to select ENERGY SAVER and then press ENTER ENERGY SAVER 1 AUTO ENERGY SAVER...

Page 30: ...O ENERGY SAVER 2 TIMER SAVER 2 2 OFF ENTER PUSH SELECT 4 Use to select 3H 6H 9H or OFF and then press ENTER TIMER SAVER 1 TIMER SAVER 1 1 3H ENTER PUSH SELECT TIMER SAVER ON To return To change the ti...

Page 31: ...ion Page 15 Always switch the breaker on the distribution board to OFF Asia Oceania Middle East only Otherwise it may cause electrical shock or malfunction Except when using Wand cleaning or Bowl unit...

Page 32: ...r dryer cover with undue force May cause damage or malfunction Cautions with use of detergent The NEOREST is an electric appliance Be careful not to let water seep inside or leave detergent in the gap...

Page 33: ...OWL CLEANING ON OFF Press ENTER The toilet flushes for about 30 seconds Clean inside the bowl unit The water in the bowl unit is drained and the water level drops for about 30 seconds The water in the...

Page 34: ...oaked in a diluted neutral kitchen detergent Then wipe it with a soft cloth soaked in water so that no detergent remains CAUTION When operating the cleaning lift lever Do not put a finger between the...

Page 35: ...ly Hold with both hands Insert Toilet lid pin 2 Remove the toilet lid Pull straight up strongly in the following order show in the diagram to the right 3 Wipe with a soft cloth that has been soaked in...

Page 36: ...he pressure from the water supply pipe 3 Unplug the power plug Page 15 Switch the breaker on the distribution board to OFF Asia Oceania Middle East 4 Remove the cover Cover 5 Remove the water filter d...

Page 37: ...nob and pull outward Do not pull with undue force May cause damage or malfunctions Knob Deodorizing filterw 3 Clean with a tool such as a toothbrush When washing with water dry off all water before mo...

Page 38: ...ct MANUAL CLEANING Press ENTER 3 Use to select WAND CLEANING ON OFF Press ENTER The wand extends and water sprays out for cleaning The wand automatically retracts after about 5 minutes 2 Wipe with a s...

Page 39: ...he wand Press ENTER again to retract the wand Release the pressure from the water supply pipe 4 Unplug the power plug Page 15 Switch the breaker on the distribution board to OFF Asia Oceania Middle Ea...

Page 40: ...5 Check that there are no leaks in the shutoff valve or plumbing connections 10 Mount the opening closing tool to its original position and reinstall the side panel 11 Insert the power plug Page 15 Sw...

Page 41: ...O OPEN CLOSE AUTO OPEN CLOSE AUTO CLOSE DELAY AUTO OPEN DELAY SEAT LID AUTO CLEANING AUTO WAND CLEAN AUTO BOWL CLEAN DEODORIZER LIGHT SOFT LIGHT BOWL LIGHT INDICATOR OTHER SETTINGS ANTI FREEZING BEEP...

Page 42: ...atically ON OFF All models Page 46 Set whether or not to spray mist in the bowl unit automatically ON OFF Set whether or not to deodorize automatically after sitting on the toilet seat ON OFF Set whet...

Page 43: ...H SELECT Use to select AUTO FLUSH and then press ENTER AUTO FLUSH 1 AUTO FLUSH 2 AUTO FLUSH DELAY 1 2 ON 10S ENTER PUSH SELECT Remote control back side MENU RETURN button Items set on this display 1 A...

Page 44: ...PUSH SELECT AUTO FLUSH OFF To return me s or h SH 4 Use to select AUTO FLUSH DELAY AUTO FLUSH 1 AUTO FLUSH 2 AUTO FLUSH DELAY 2 2 ON 10S ENTER PUSH SELECT 5 Use to select 5S 10S or 15S and then press...

Page 45: ...UTO OPEN CLOSE 2 AUTO CLOSE DELAY 3 AUTO OPEN DELAY 4 SEAT LID Select an item Select a setting Confirm AUTO OPEN CLOSE 1 AUTO OPEN CLOSE 2 AUTO CLOSE DELAY SELECT ENTER PUSH 1 4 ON 90S Set whether or...

Page 46: ...CLOSE DELAY 3 AUTO OPEN DELAY ENTER PUSH SELECT 3 4 90S 15S 5 Use to select 15S 30S or 90S and then press ENTER AUTO OPEN CLOSE 2 AUTO CLOSE DELAY 3 AUTO OPEN DELAY ENTER PUSH SELECT 3 4 90S 30S AUTO...

Page 47: ...NING and then press ENTER Remote control back side MENU RETURN button Items set on this display 1 AUTO WAND CLEAN 2 AUTO BOWL CLEAN 3 DEODORIZER Select an item Select a setting Confirm AUTO CLEANING 1...

Page 48: ...ANING 1 AUTO WAND CLEAN 2 AUTO BOWL CLEAN ENTER PUSH SELECT 2 3 ON ON 5 Use to select ON OFF and then press ENTER AUTO CLEANING 1 AUTO WAND CLEAN 2 AUTO BOWL CLEAN ENTER PUSH SELECT 2 3 ON OFF AUTO BO...

Page 49: ...ER PUSH SELECT Use to select LIGHT and then press ENTER Remote control back side MENU RETURN button Items set on this display 1 SOFT LIGHT 2 BOWL LIGHT 3 INDICATOR Select an item Select a setting Conf...

Page 50: ...LIGHT 1 SOFT LIGHT 2 BOWL LIGHT ENTER PUSH SELECT 2 3 ON ON 5 Use to select ON OFF and then press ENTER LIGHT 1 SOFT LIGHT 2 BOWL LIGHT ENTER PUSH SELECT 2 3 ON OFF BOWL LIGHT OFF To return ight or R...

Page 51: ...G With the SN982MR the display appears but settings cannot be made Select an item Select a setting Confirm OTHER SETTING 1 ANTI FREEZING 2 BEEP SELECT ENTER PUSH 1 4 OFF ON Set whether or not to run t...

Page 52: ...to select ON OFF and then press ENTER OTHER SETTING 1 ANTI FREEZING 2 BEEP ENTER PUSH SELECT 2 4 OFF OFF BEEP OFF To return use ck L 3 Use to select PERSONAL SETTING LOCK OTHER SETTING 3 PERSONAL SETT...

Page 53: ...erform a flush To prevent waste from remaining in the drain pipe If you cannot operate with the remote control Operation is also possible using the buttons on the control panel Control panel If the lo...

Page 54: ...t flushes at intervals of about 10 minutes Aabout 50 ml of water comes out from near the wand at intervals of 5 minutes The wand remains retracted When the ambient temperature is likely to drop to 0 C...

Page 55: ...the wand Press ENTER again to retract the wand Release the pressure from the water supply pipe 2 Unplug the power plug Page 15 Switch the breaker on the distribution board to OFF Asia Oceania Middle...

Page 56: ...n a paper cup or other receptacle If the remaining water has frozen and no water comes out Heat the inside of the bathroom and warm the water supply hose and shutoff valve using a cloth soaked in warm...

Page 57: ...unit Is the POWER ON OFF flashing Anti Freezing setting is ON Page 50 53 Is the breaker on the distribution board turned on Check whether there is a power outage or the breaker has turned OFF POWER ON...

Page 58: ...ng a seat for infants or a soft highchair remove after each use Covers 11 The wand extends but the cleansing water does not come out The cleansing water pressure is weak Has a water failure occurred P...

Page 59: ...ed After 60 seconds have passed flush using the remote control When the amount of time seated on or standing in front of toilet seat is about six seconds or less Flush with the remote control After us...

Page 60: ...non abrasive neutral toilet detergent 32 Toilet Seat and Toilet Lid AUTO OPEN CLOSE Trouble Please check Ref Page The toilet lid does not open automatically Is AUTO OPEN CLOSE LID set to OFF Set to ON...

Page 61: ...d to open or close 11 The toilet lid closes on its own Is AUTO OPEN CLOSE LID set to ON Is AUTO CLOSE WAITING TIME set to 25s The seat switch may have difficulty detecting some sitting postures Sit ba...

Page 62: ...t and then go back The seat switch may have difficulty detecting some sitting postures Sit back on the toilet seat 11 Is a toilet lid or seat cover installed Remove any covers 11 Energy Saver Trouble...

Page 63: ...sensor A detects someone the pre mist is sprayed When the cleansing functions have not been used in 8 hours mist is sprayed inside the bowl unit automatically 20 21 The CLEAN indicator does not light...

Page 64: ...bowl unit after use You may hear the sound of the remaining water being drained When not using the product When the cleaning feature is not used for about 8 hours you may hear the sound of auto wand c...

Page 65: ...capacity 1200W Safety device Temperature fuse Backflow prevention device Vacuum breaker Check valve Warm air dryer Warm air temperature 1 Adjustable temperature range About 35 C to 60 C Adjustable tem...

Page 66: ...65 Reference Maintenance Operation Introduction Reference...

Page 67: ...ted warranty is void 5 In order for this limited warranty to be valid proof of purchase is required TOTO encourages warranty registration upon purchase to create a record of Product ownership at http...

Page 68: ...y gives you specific legal rights You may have other rights which vary from country to country 5 T o obtain warranty repair service under this warranty you must take the product or deliver it prepaid...

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