VIPedge
Using Call Manager Features
VIPedge UG 12/12
TOSHIBA
79
Using Call History to Re-dial a Number
1. Click the History Companion tab.
2. Scan the list for a recently dialed number or look for a number of someone
that called you.
3. Right-click on the line with the person to call and select Call Now
or double-click on the line with the person to call.
Using Speed Dial User Button
•
Click on a User Programmable button that has been programmed as a Speed
Dial button. The call will proceed immediately.
Answering Calls
Typically the longest ringing calls are answered first, but calls can be answered in
any order with a click of the button.
To Answer Oldest Call
•
While a call is ringing, click the Answer button.
or double-click on the top call in the Calls View Window.
or press the Answer Hot Key (F9).
Note: Call Manager must have focus for the key to work.
To Answer Calls in Any Order
•
Double-click on the selected call in the Calls View Window.
To Answer a Call while Talking (Call Waiting)
•
While on an existing conversation, another call may ring. The existing call can
be placed on hold and the ringing call answered.
•
While talking on an existing call and another call rings in (not marked
“Campon”), click the Answer button
or double-click on the ringing call in the Calls View Window
or press the Answer Hot Key (F9).
Note: Call Manager must have focus for the key to work.
Hang Up
Hanging Up or Disconnecting Calls
•
When the call is completed, click the hangup button to disconnect the call
or right-click on the call in the Call View Window and select
Hangup.
or press the Hangup Hot Key (F12). Note: Call Manager must have focus for
the key to work.
Holding Calls
To Place Call on Hold
•
While talking with a caller, click the hold button to place call on
hold
or right-click on the call in the Call View Window and select
Hold from the menu.