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Toshiba SureMark 4610 2CR, Hardware Manual

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Toshiba SureMark 4610 2CR Hardware Manual Download Page 51

Thermal Printhead

Detailed View of Thermal Printhead

Paper Cover

Figure 28. Cleaning the thermal printhead

2. Using a cotton swab soaked in isopropyl alcohol, gently wipe the printhead several times on

its print line and on the surrounding area.

3. Wipe off any residual alcohol with a dry swab.
If print quality does not improve after cleaning the thermal printhead, contact your Toshiba

Global Commerce Solutions service Representative.

Clearing jams in the check flipper area

If a check jams in the check flipper mechanism, you can remove the flipper door to clear the jam.

Complete the following steps to clear a paper jam:

Chapter 4. Using and maintaining the 4610 printer

 51

Summary of Contents for SureMark 4610 2CR

Page 1: ...Toshiba Global Commerce Solutions SureMark 4610 Printers Hardware Guide Models 2CR and 2NR TC62 0012 01 ...

Page 2: ...pplies to Toshiba SureMark 4610 Printer Models 2CR and 2NR and to all subsequent releases and modifications until otherwise indicated in new editions If you send information to Toshiba Global Commerce Solutions Toshiba you grant Toshiba a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you Copyright Tosh...

Page 3: ...inter 38 Chapter 4 Using and maintaining the 4610 printer 39 Replenishing consumable supplies 39 Loading and replacing the paper roll 39 Loading large paper rolls 42 Replacing the ribbon 42 Inserting checks Model 2CR only 45 Inserting documents from the side 46 Retrieving printer statistics 47 Cleaning recommendations 49 Cleaning the MICR read head Model 2CR only 49 Cleaning the thermal printhead ...

Page 4: ... ESD 61 Product recycling and disposal 61 Battery safety 62 Battery return program 63 For Taiwan 63 For the European Union 63 For California 64 Flat panel displays 64 Monitors and workstations 64 Trademarks 65 4 4610 Hardware Guide for Models 2CR and 2NR ...

Page 5: ... icon 32 15 Select the printer network 33 16 Quick Setup Page 34 17 Overview page 37 18 Set printer IP parameters 38 19 Opening the paper door 39 20 Paper roll placement 40 21 Opening the ribbon cover 43 22 Ribbon cartridge loading 44 23 Ribbon path around the printhead 44 24 Inserting checks 46 25 Inserting documents from the side 46 26 Receipt showing usage statistics 48 27 Cleaning the MICR rea...

Page 6: ...6 4610 Hardware Guide for Models 2CR and 2NR ...

Page 7: ...eady LED indicator 23 6 Document presence LED indicator 24 7 Ethernet LED indicator 24 8 WiFi LED indicator 24 9 Light path LED conditions 25 10 Summary of dimensions 27 11 Example of a test status receipt 32 12 Specifications of supported single and multi part forms 41 13 Supported flipping specifications 42 Copyright Toshiba Global Commerce Solutions Inc 2017 7 ...

Page 8: ...8 4610 Hardware Guide for Models 2CR and 2NR ...

Page 9: ...turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto leia as Informações sobre Segurança Antes d...

Page 10: ...10 4610 Hardware Guide for Models 2CR and 2NR ...

Page 11: ...nd password click Learn More 3 Enter your user ID and password 4 Click Submit Additional information The following publications provide additional information about the 4610 SureMark Models 2CR and 2NR printers SureMark 4610 Printers Hardware Service Guide for Models 2CR and 2NR TC61 5003 SureMark 4610 Printers Programming Guide for Models 1xR and 2xR TC62 5005 Notice statements Notices in this gu...

Page 12: ...ons that can be potentially lethal or extremely hazardous to you A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation 12 4610 Hardware Guide for Models 2CR and 2NR ...

Page 13: ...dels 2NR and 2CR June 2017 This edition of the SureMark 4610 Printers Hardware Guide includes the addition of the following information Setting up and configuring a WiFi adapter WiFi configuration and management Setting up managing and configuring a network printer Copyright Toshiba Global Commerce Solutions Inc 2017 13 ...

Page 14: ...14 4610 Hardware Guide for Models 2CR and 2NR ...

Page 15: ... this high speed printer lets you quickly print long receipts monitor paper status and gather printer usage statistics Figure 1 SureMark 4610 printer Features and specifications The key features of the Models 2CR and 2NR include Print speeds of 80 lines per second LPS One hand paper loading with the touch of a button System management sensors that alert you to Close the cover on the printer Replac...

Page 16: ...p to 8X Journal station No Single pass MICR check franking flipping printing Yes No Document insert station Yes Document insert print width 83 0 mm Document insert form width 58 mm minimum Document flipper form width 102 mm maximum 80 mm minimum N A Document flipper form length 223 mm maximum 65 mm minimum N A Multipart form Yes Barcode printing Receipt paper loading Drop and load Receipt paper cu...

Page 17: ...proprietary System unit input voltage 38 V or 24 V Japan only RS 232 9 6K 115 2K selectable using offline or online configuration Baud rate Separate power supply Ethernet 10 100 Ethernet port for connection to an industry standard Ethernet LAN Separate power supply WiFi 801 11 a b g n ac Wireless LAN Adapter Separate power supply Figure 2 illustrates the different communications connections on the...

Page 18: ...ustrates the communications connections on the RS 232 interface card G H I Figure 4 RS 232 interface card Device Description G Cash drawer H Power supply I RS 232 Figure 5 illustrates the communications connections on the Ethernet interface card 18 4610 Hardware Guide for Models 2CR and 2NR ...

Page 19: ...hernet L Power supply M Cash drawer Figure 6 illustrates the communications connections on the WiFi interface card Frequency Band of 802 11 b g n 2 4 Ghz power 18 30 dBm Frequency Band of 802 11 a n ac 5 Ghz power 19 12dBm Chapter 1 Introducing the SureMark 4610 Models 2CR and 2NR printers 19 ...

Page 20: ...r Some older versions of firmware will enable basic function but that function will not match the function described in this manual These firmware levels will print a message as part of a test receipt that indicates the firmware should be upgraded Note The required firmware levels will not allow back leveling to a version that does not fully support the installed adapter If a network interface ada...

Page 21: ...ivers Table 3 includes a list of the printer interface options that are supported for each OS Driver combination Table 3 OS printer interface options OS Driver API 4690 API JavaPOS Drivers 1 14 0 or later OPOS Drivers 1 14 0 or later OPOS Drivers 1 14 0 or later OPOS Drivers 1 14 0 or later Direct IO 4690 USB RS485 All POSReady 2009 All All All USB RS232 Ethernet WiFi RS232 Ethernet WiFi Windows 7...

Page 22: ...ace adapters 3 Only those items listed are supported Hardware requirements SureMark printers work with the following systems 4694 systems 4695 systems RS 232 connection only and with power supply PC or other store controller with an RS 232 USB WiFi or Ethernet port SurePOS 100 Series systems SurePOS 300 Series systems SurePOS 500 Series systems SurePOS 700 Series systems Self Checkout solution Any...

Page 23: ... the paper supply Table 4 Paper supply LED Indicator LED Indicator C Amber orange On Paper out Off Paper sufficient Blinking Critically low paper supply Table 5 describes the LED indicators that communicates the printer status Table 5 Printer ready LED indicator Printer ready D Amber orange Blinking 0 5s on 0 5s off Station not ready recoverable error paper jam cover open cutter jam Blipping 0 25s...

Page 24: ...LED indicators that reflect printer status Table 7 Ethernet LED indicator Color State Function Green Off No link Ethernet Good Link Activity On Good link Blinking Network activity Amber Off 10 MB mode Ethernet 10 100Mb On 100 MB mode Table 8 describes the indicators that reflect the status of the WiFi connection Table 8 WiFi LED indicator Color State Function Amber Off No link WiFi connected On Li...

Page 25: ...open the paper door to see the LED lights see Figure 9 on the far right side of the printer Table 9 includes a description of these indicators Figure 9 Illustration of the diagnostic LEDs Table 9 Light path LED conditions LED Failing Component 1 Main logic card 2 Interface card 3 Thermal printhead Chapter 1 Introducing the SureMark 4610 Models 2CR and 2NR printers 25 ...

Page 26: ...ion or service be sure to have the serial number and model number of the printer available The serial number and model number are located beside the flipper door see S in Figure 10 S Figure 10 Location of serial number 26 4610 Hardware Guide for Models 2CR and 2NR ...

Page 27: ...1 in 200 5 mm 7 89 in Figure 11 Physical dimensions of SureMark 4610 Models 2CR and 2NR Table 10 Summary of dimensions Width 202 mm 7 801 in footprint 200 5 mm 7 89 with overhanging edge Height Front 140 mm 5 5 in Rear 198 mm 7 8 in Depth 277 mm 10 914 in Weight 4 8kg 10 582 lb Temperature and humidity limits Extreme temperatures can impact the performance and durability of the 4610 Model 2CR and ...

Page 28: ...0 to 140 F with 5 to 100 relative humidity including condensation but excluding rain Storage 0 to 60 C 32 to 140 F Operating 5 to 40 C 41 to 104 F with 8 to 80 relative humidity 28 4610 Hardware Guide for Models 2CR and 2NR ...

Page 29: ...configuration Your printer can be set up in an integrated or distributed configuration An integrated configuration has all parts of a system assembled in one location A distributed configuration is set up with the parts of the system in different physical locations In an integrated configuration you can install the printer on the input output tray option with the fillers that contains the printer ...

Page 30: ...ernet connector Note You can plug all cables into the interface card before installation however do not plug in the power until after installation 4 If you have a power cord connect it to the printer Installing the fillers The fillers are an important part of your integrated system They securely position your printer into position with the system unit and other peripherals Refer to the installatio...

Page 31: ...interfaces disabled The 4610 WiFi interface adapter provides a WLAN client connection for normal printer operation and management plus a separate local connection for setup through a built in access point referred to as the Printer Access Point or Printer AP The following is a summary of the operations necessary to setup the WiFi adapter Details of each step are provided in the following sections ...

Page 32: ...ccess Point AP Perform the following steps using a personal computer or similar device with a WiFi interface and an Internet browser Note The details of connecting to a wireless network will vary from system to system The following examples and instructions are for Windows 7 without additional wireless tools 1 Click on the Wireless Network Icon which is typically located at the right of the taskba...

Page 33: ... the WiFi configuration and management interface The printer provides web pages for setup and other management After connecting to the printer AP network log into the web pages for setup 1 Open the browser and enter the AP IP address shown on the test receipt 2 When prompted enter the username admin and the password Admin The Quick Setup page should open as shown below Note If the WiFi adapter had...

Page 34: ...tep 1 Select the target network from the list of available networks 2 Enter the required information and click Submit The data entry screens will vary based on the target network and its security settings The example screen below shows the data entry screen for a network using 802 1x security 34 4610 Hardware Guide for Models 2CR and 2NR ...

Page 35: ...rk tab and then the Wireless Network Interface Configuration menu item Note Host name configuration is only available on the Wireless Network Interface Configuration page If the default hostname is used then the quick setup page probably provides all the required settings Changing default passwords for WiFi Default passwords must be changed to ensure that the network remains secure To change the W...

Page 36: ...work printer Details of each step are provided in the following sections 1 Log into the Printer Configuration and Management interface 2 Setup the Printer IP Parameters and other options Following completion of these steps the printer should be fully accessible via the network Before you begin If setting up a printer with a WiFi Adapter complete the WiFi setup as described in Configuring a WiFi ad...

Page 37: ...ating mode then no further setup is required however if all settings are not obtained by DHCP then IP parameters may be set via the Network page 1 Select the Network menu item to display the Network page 2 Select the required IP Mode and enter the applicable IP parameters Chapter 3 Installing and configuring the 4610 printer 37 ...

Page 38: ... item to activate the settings Note If the printer is powered off on before resetting it via the menus all settings will be lost Change default passwords for printer Default passwords must be changed to ensure the network remains secure To change the Printer Web Interface password select the Admin Access menu item 38 4610 Hardware Guide for Models 2CR and 2NR ...

Page 39: ...2NR printers which are described in the following sections Loading and replacing the paper roll The 4610 printers can accommodate a four inch printer roll When your paper roll is running low the paper supply LED indicator will blink continuously Once the paper is out the amber orange light of the paper supply LED indicator will remain lit until you replace the roll Important See Supported paper ty...

Page 40: ...paper cover 5 Press the customer receipt feed button to advance the paper about 30 cm about 1 ft to test for proper feeding and correct alignment 6 Tear off excess paper Attention Do not pull the receipt paper out of the printer with the paper access cover closed This disengages the paper feed The paper feed motor must then catch up before the printer can feed the paper which causes missing lines ...

Page 41: ...lished parameters for printer performance are established using supplies that meet the specifications listed above Thermal paper with watermarks coupons or advertisements printed on the front or back of the paper is not covered by Toshiba specifications Some inks and printing processes will work acceptably while others will not Printer problems that are caused by supplies that do not meet Toshiba ...

Page 42: ...ted flipping specifications Specification Value Minimum form length 80 mm 3 14 in Maximum form length 223 mm 8 78 in Minimum form width 65 mm 2 56 in Maximum form width 102 mm 4 in Paper weight 75 95 g m2 Loading large paper rolls You can load extra large paper rolls up to 15 in below the printer to reduce how often you need to replace the paper roll Mounting hardware is necessary to avoid placing...

Page 43: ...ibbon cover 2 If a ribbon cartridge is installed remove it by lifting it straight up Note You might need to grasp the body of the cartridge rather than the top to remove it Chapter 4 Using and maintaining the 4610 printer 43 ...

Page 44: ...turning the ribbon cartridge knob as shown in Figure 22 Lower the cartridge into position until the notches on its sides snap into place on the printer guides Correct placement of the ribbon A around the printer guides B 44 4610 Hardware Guide for Models 2CR and 2NR ...

Page 45: ...uffer box ribbon type feed rollers pull the ribbon from one end of the cartridge and stuff it into the cartridge cavity of the other end The Epson ERC 35 ribbon meets these specifications however other original equipment manufacturers also offer replacements that are adequate Inserting checks Model 2CR only The Model 2CR printer is capable of printing verification information on a check or an inse...

Page 46: ...ters If you are inserting a document from the side complete the following steps 1 Press the A and B buttons at the same time see Figure 25 When you press both buttons at the same time and then release the document insert throat opens Insertion of Document Side Load Print Position Insertion of Document Front Load Figure 25 Inserting documents from the side 2 Insert the document facedown into the ri...

Page 47: ...rformance The statistics available for your printer are defined during printer configuration System management tools provide usage statistics and a subset of these usage statistics are printed at the bottom of a Test Status Receipt Figure 26 is an example of a printed receipt with usage statistics for the 4610 Model 2CR and 2NR printers Chapter 4 Using and maintaining the 4610 printer 47 ...

Page 48: ... or unexpected events for use in predicating problems See the SureMark Printers Programming Guide for Models 1xR and 2xR TC62 0005 for commands to retrieve this data The available statistics for the 4610 Model 2CR and 2NR printers include Unexpected Ribbon Cover Open Count 48 4610 Hardware Guide for Models 2CR and 2NR ...

Page 49: ...ned count Number of bar codes printed Number of times the max temperature of either the motors or the print heads have been reached Cleaning recommendations You should periodically inspect your 4610 printer and clean the cover as required Use a soft clean cloth with warm soapy water to clean the plastic parts Do not use abrasives or any alkaline ammonia or chloride based cleaner Note Do not apply ...

Page 50: ...se from many devices If the MICR read head does not function properly rearranging the printer relative to the noise source might improve MICR reading The noise source should be as far away as possible from the right side of the printer Cleaning the thermal printhead The thermal printhead should be cleaned at regular intervals or when the print quality has noticeably deteriorated There are many fac...

Page 51: ...ing area 3 Wipe off any residual alcohol with a dry swab If print quality does not improve after cleaning the thermal printhead contact your Toshiba Global Commerce Solutions service Representative Clearing jams in the check flipper area If a check jams in the check flipper mechanism you can remove the flipper door to clear the jam Complete the following steps to clear a paper jam Chapter 4 Using ...

Page 52: ...rinter see Figure 29 2 If the document is visible remove the document 3 Replace the flipper door Figure 30 Lifting up on the thumb tab 4 If you cannot remove the document lift up the tab on the left side of the check flipper cartridge with a blue label and remove the check flipper cartridge from the printer see Figure 31 52 4610 Hardware Guide for Models 2CR and 2NR ...

Page 53: ...the check flipper cartridge 5 Reach inside the document insert station and carefully remove the jammed check 6 Reinstall the check flipper cartridge and the flipper door Chapter 4 Using and maintaining the 4610 printer 53 ...

Page 54: ...54 4610 Hardware Guide for Models 2CR and 2NR ...

Page 55: ...TABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Toshiba Glob...

Page 56: ...ct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or experienced radio TV technician for help Properly shielded and grounded cables and connectors must be ...

Page 57: ...ion Technology Equipment according to CISPR 32 European Standard EN 55032 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to...

Page 58: ...shiba Global Commerce Solutions 3901 South Miami Blvd Durham NC 27703 United States of America Der verantwortliche Ansprechpartner des Herstellers in der EU ist Toshiba Global Commerce Solutions Inc Brand Manager Europe Middle East Africa Toshiba Court Weybridge Business Park Addlestone Road Weybridge Surrey KT15 2UL UK Generelle Informationen Das Gerät erfüllt die Schutzanforderungen nach EN 5502...

Page 59: ...mpliance statement Japan Voluntary Control Council for Interference Class A statement Attention This is a Class A product based on the standard of the Voluntary Control Council for Interference VCCI If this equipment is used in a domestic environment radio interference may occur in which case the user may be required to take corrective actions Notices 59 ...

Page 60: ...rmonics Guidelines with Modifications products greater than 20 A per phase Korean communications statement This is electromagnetic wave compatibility equipment for business Type A Sellers and users need to pay attention to it This is for any areas other than home Taiwan Class A compliance statement Taiwan contact information 60 4610 Hardware Guide for Models 2CR and 2NR ...

Page 61: ...ttach tags or reports that must accompany the card to the outside of the container Product recycling and disposal This unit must be recycled or discarded according to applicable local and national regulations Toshiba Global Commerce Solutions encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed Toshiba Global Commerce Solutions...

Page 62: ...roduit sur lequel elle est apposée ne doit pas être jeté mais être récupéré en fin de vie In accordance with the European WEEE Directive electrical and electronic equipment EEE is to be collected separately and to be reused recycled or recovered at end of life Users of EEE with the WEEE marking per Annex IV of the WEEE Directive as shown above must not dispose of end of life EEE as unsorted munici...

Page 63: ...ates go to the Battery disposal website or contact your local waste disposal facility For Taiwan Please recycle batteries For the European Union Notice This mark applies only to countries within the European Union EU Batteries or packaging for batteries are labeled in accordance with European Directive 2013 56 EU concerning batteries and accumulators and waste batteries and accumulators The Direct...

Page 64: ...and accumulators on the environment and human health due to the potential presence of hazardous substances For proper collection and treatment contact your local Toshiba Global Commerce Solutions representative This notice is provided in accordance with Royal Decree 106 2008 of Spain The retail price of batteries accumulators and power cells includes the cost of the environmental management of the...

Page 65: ...emarks of International Business Machines Corporation in the United States or other countries or both DB2 DB2 Universal Database IBM and the IBM logo PS 2 Wake on LAN WebSphere Linux is a trademark of Linus Torvalds in the United States other countries or both Magellan is a registered trademark of Datalogic Scanning Inc SYMBOL a registered trademark of Symbol Technologies Inc Microsoft Windows Win...

Page 66: ...66 4610 Hardware Guide for Models 2CR and 2NR ...

Page 67: ...ent 61 fillers 30 flat panel displays 64 flippable document specifications 42 forms document insert specifications 41 H hardware requirements 22 height all models 27 humidity requirements 27 I identifying the controls and indicators 22 impact printing paper specifications 41 inserting checks 45 documents 45 installation thermal impact unpacking 29 installing fillers 30 interface card 29 large pape...

Page 68: ...bons print 45 RS 232 interface card 18 RS 232 interface card installing 29 RS 485 interface card 17 RS 485 interface card installing 29 S safety information 9 serial number location 26 statistics printer 47 supported paper types 40 T Taiwanese battery recycling statement 63 Telecommunications regulatory statement 56 temperature requirements 27 thermal paper specifications 41 thermal printhead clea...

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