Toshiba Stratagy ES4 General Description Manual Download Page 1

Page: 1 / 71

January 2003

Stratagy Flash, IVP8

and

Stratagy iES32, ES4, ES80,

ES96, ES96R

General Description

Voice Processing Systems

Summary of Contents for Stratagy ES4

Page 1: ...January 2003 Stratagy Flash IVP8 and Stratagy iES32 ES4 ES80 ES96 ES96R General Description Voice Processing Systems ...

Page 2: ...Telecom Dealer Telephone Network Compatibility The telephone company may make changes in its facilities equipment operations and procedures If such changes affect the compatibility or use of the Stratagy Enterprise Server system the telephone company will notify you in advance to give you an opportunity to maintain uninterrupted service Notification of Telephone Company Before connecting a Stratag...

Page 3: ...NTY OF NON INFRINGEMENT OF THIRD PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL B...

Page 4: ...uch as in the operation of nuclear facilities aircraft navigation or communication systems air traffic control direct life support machines or weapons systems in which the failure of Java technology could lead directly to death personal injury or severe physical or environmental damage Sun Microsystems Inc has contractually obligated MS to make this disclaimer No Liability for Certain Damages EXCE...

Page 5: ...ealer of such defective or missing parts as are causing the malfunction with new or refurbished parts at their option If TAIS or one of its authorized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized de...

Page 6: ......

Page 7: ...6R 6 Stratagy ES4 ES80 ES96 ES96R Standard Components 9 Stratagy ES System Software 12 Diagnostic Programs 12 Stratagy ES Windows NT Software Platform Configurations 12 Stratagy ES Administration Software 13 pcANYWHERE 13 Microsoft NetMeeting 14 Features 14 Standard Features 14 Stratagy ES Feature Groups 14 Feature System Comparison Chart 15 Chapter 2 Features Audiotex 19 Automated Attendant AA 19...

Page 8: ...d Length 28 Message Continuous Delete 28 Message Continuous Playback 28 Message Date and Time 29 Message Forwarding 29 Message Notification 29 Message Pause During Playback 30 Message Pause During Recording 30 Message Playback Control 30 Message Purging 31 Message Reply 31 Message Retrieval Control 31 Message Return Receipt Verification 32 Message Speed Control 32 Message Storage 32 Personal Folde...

Page 9: ... Stratagy ES Feature Groups Enabling Feature Groups 43 Feature Group Software 43 Stratagy Activation Module SAM 43 Fax Server 44 Fax Mail 44 Fax On Demand Fax Back 45 Fax Broadcast 45 Client Fax Printer Driver 45 Direct Fax Message 45 Unified Messaging with Fax Server 46 Automatic Speech Recognition ASR 46 ASR AA Feature Group 46 Unified Messaging UM 47 Microsoft Outlook Integration 47 Internet Pr...

Page 10: ...Contents Chapter 4 Specifications iv Stratagy General Description 01 03 ...

Page 11: ...ES feature groups Fax Server Unified Messaging UM Text to speech TTS Automated Speech Recognition ASR and Interactive Voice Response IVR Chapter 4 Specifications provides details of the physical and functional characteristics of the Stratagy system equipment Index Conventions Conventions Description Note Elaborates specific items or references other information Within some tables general notes app...

Page 12: ...ES documentation and enables you to view print and download current publications Stratagy eBrochure and Advisor CD ROM Packaged with every Stratagy shipped is a CD ROM containing Stratagy eBrochure and an end user tutorial Stratagy Advisor Additional copies of this CD ROM can be purchased from your Dealer Sales Representative eBrochure The eBrochure provides a description of each of the Stratagy p...

Page 13: ...tendant AA to answer incoming calls Call Routing to direct calls Telephone Answering to take messages when an individual is unavailable or busy and Voice Messaging to create send receive forward and save voice messages Stratagy is available on a variety of platforms Stratagy Flash runs on a solid state messaging platform Stratagy IVP8 is deployed on a circuit card designed to be installed in a Str...

Page 14: ...S S S S Stratagy ES Feature Groups Unified Messaging UM O O O O O Text to Speech TTS EMail O2 O O O O Automatic Speech Recognition ASR Automated Attendant AA future release O O O O Fax Server Fax Mail etc O O O O Recommended for use with Strata CTX100 Strata CTX670 Legend S Standard O Optional Blank Not Available 1 Additional message storage available via optional CompactFlash memory card 2 Must b...

Page 15: ...ng amounts of data stored nor does disk storage fragmentation occur Each Flash has been preprogrammed at the factory for out of box plug and play operation on the Strata DK14 and DK40i Both models the two port SG F 2 and the four port SG F 4 come from the factory equipped with a flash memory cartridge that provides approximately four hours of voice storage A 256MB CompactFlash card upgrade is avai...

Page 16: ... with increasing amounts of data stored nor does disk storage fragmentation occur Because it is installed directly in the telephone system the IVP8 has the ability to monitor the status of extensions for busy idle status and a DSS BLF console s Night Transfer key for alternate incoming call routing applications The IVP8 can also be synchronized with the Strata CTX Strata DK KSU KSU time or run on ...

Page 17: ...is connected for any reason to the Stratagy system e g system administration via Stratagy Admin Automatic System Recovery An Archive directory consisting of three subdirectories i e Original Good and Suspect is part of the Stratagy system Each subdirectory contains a version of the Stratagy batch files configuration files and voice mailbox database If an unsuccessful startup is detected by the pro...

Page 18: ...nection and a serial port The iES32 s one serial port is allocated for Toshiba Proprietary Integration TPI Each iES32 has been preprogrammed at the factory for out of box plug and play operation on the Strata CTX This includes the KSU integration and configuration parameters default station extension number mailboxes and company greeting and instructions The iES32 requires Stratagy ES Administrati...

Page 19: ...e ports Recommended for small businesses this system is sold in three bundled configurations ES4 platform shipped with ProLine 2V and Windows NT Workstation part SES 4 WKS 2P This configuration does not support the advanced applications of ASR and TTS ES4 platform shipped with Dialog 4 and Windows NT Workstation part SES 4 WKS 4P This configuration does not support the advanced applications of ASR...

Page 20: ...rchitecture ISA slots minimum available for processing equipment The ES96 is recommended for enterprise sized businesses and is capable of supporting multiple CPU hosted features i e ASR and TTS Stratagy ES96R ES96R is a rack mountable chassis with a passive backplane architecture that includes a SBC with an Intel Pentium II processor and six ISA slots for processing equipment The ES96R has an ind...

Page 21: ...rts All other models 4 Stratagy Activation Module SAM CD ROM drive 10 100BaseT Ethernet NIC SVGA video controller Toshiba Proprietary Integration equipment Two 14 foot LAN cables one cable is configured for a direct connection between the Stratagy ES and the Strata CTX peer to peer one cable is wired for a connection between the Stratagy ES and a network hub One 15 foot six conductor modular phone...

Page 22: ...ted via the SCBus to an adjacent resource board can perform any advanced application facilitated by the specific resource board i e fax and ASR With the use of Signal Computing System Architecture SCSA provided by the GammaFax board fax applications are performed quickly and efficiently With SCSA a voice call can be changed into a fax call on the same phone line without requiring the call to be tr...

Page 23: ... with SCbus features fax TTS ASR Toshiba strongly discourages the mixing of SCSA compatible and non SCSA compatible voice interface boards Resource Boards GammaLink GammaFax board for fax applications SES GFAX SP6SC for 6 channels SES SGAX SP12SC for 12 channels Intel Antares board for large TTS and ASR capacities SES ANT 2000 50 Optional System Support Components ES4 Remote Maintenance Kit SES RE...

Page 24: ...puter Stratagy ES Windows NT Software Platform Configurations Stratagy ES is ordered factory loaded with either Microsoft Windows NT Server 4 0 or Windows NT Workstation 4 0 Because Windows NT Workstation is limited to a maximum of 10 network client licenses Stratagy ES with Windows NT Workstation is recommended for Installations requiring large voice port capacities Advanced voice processing appl...

Page 25: ...nables administration via a modem connection Stratagy ES Administration enables an Installer or System Administrator to Enable and disable configuration and mailbox features Define and configure features View status of voice ports Define and generate system reports Define telephone system integration Program user mailboxes Refer to the Stratagy Enterprise Server ES Installation and Maintenance Man...

Page 26: ...r 2 Features for descriptions and benefits of each feature Stratagy ES Feature Groups Feature Groups are separate optional features that provide specific capabilities such as Unified Messaging UM Fax Server Text To Speech TTS Automatic Speech Recognition ASR Automated Attendant AA and Interactive Voice Response IVR See Chapter 3 Stratagy ES Feature Groups for descriptions of each Feature Group Tab...

Page 27: ... AA Automatic Message Copy with Optional Delete Automatic Message Copy with Start Stop Time and Delay NA NA Called Identification Caller ID with SMDI Caller Confirmation Prior to Transferring Call Record with Strata CTX Call Record Over Strata Net NA NA Call Queuing Call Screening Class of Service COS NA NA Copy Mailbox Copy Range Directory Direct Transfer to Voice Mailbox from Strata CTX Disk Spa...

Page 28: ...back Message Pause During Recording Message Playback Control Message Purging Message Reply Message Retrieval Control Message Return Receipt Verification Message Speed Control NA Message Notification Message Storage Personal Folders NA NA Message Storage Message Queues NA NA Message Volume Control NA Messages Private Messages Urgent Multiple System Languages NA Networking AMIS NA Networking VPIM NA...

Page 29: ...Stratagy Flash and IVP8 do not support fax tokens Telephone System Integration Flash IVP8 iES32 ES4 ES80 ES96 ES96R Inband Integration NA Toshiba Proprietary Integration TPI NA NA SMDI Integration Strata System Compatibility Flash IVP8 iES32 ES4 ES80 ES96 ES96R Legacy Strata DK280 DK424 DK424i DK24 DK56 DK96 NA Strata CTX100 and Strata CTX670 Feature Groups Flash IVP8 iES32 ES4 ES80 ES96 ES96R Fax...

Page 30: ...Overview Feature System Comparison Chart 18 Stratagy General Description 01 03 ...

Page 31: ...es and lets callers route their own calls by entering a mailbox number or a Single digit Menu If the mailbox is recognized by the system the call is handled according to the configuration of that mailbox This configuration may direct Stratagy to dial an extension and after performing Call Screening if enabled pass the call on to the user or execute an IVR application Stratagy s Automated Attendant...

Page 32: ...ctually have Provides a forwarding feature for mailboxes For example when an employee has left a company any new messages can be forwarded to the person s replacement Called Identification System Availability All systems Announces the called party prior to connecting the call For example calls directed to a single extension for both Sales and Service can be answered appropriately since the words S...

Page 33: ...gy voice mailbox by pressing an optionally programmed 5HFRUG feature key on the telephone Note Once the 5HFRUG button is pressed the Record LED flashes rapidly and there is approximately a one second interval in extreme busy conditions up to five seconds before the recording starts and the Record LED changes to the in use interval flash rate To stop recording the user only has to press the 5HFRUG ...

Page 34: ...arty by playing the recording The user enters DTMF digits to accept or reject the call or to route the caller to another user including an announcement A rejected caller is prompted to leave a voice mail message for the user Benefit s Enables users to Take important calls while routing other calls to their voice mailbox where they can be played at a more convenient time Prioritize their time more ...

Page 35: ... recorded name that matches the entered digits The caller is then offered the option of selecting the name and being transferred or hearing the next name Benefit s Speeds call processing by enabling callers to find the person they want to reach without requiring operator assistance or knowing their extension number Direct Transfer to Voice Mailbox from Strata CTX System Availability All systems In...

Page 36: ...al Distribution Lists Stratagy supports system wide distribution lists available for use by all system users The System Administrator creates the System Distribution Lists The Stratagy Flash and IVP8 support seven system distribution lists The Stratagy ES support an unlimited number of system distribution lists Benefit s Provides the user with a quick and easy method of sending messages to large g...

Page 37: ...can create Guest Mailboxes for use by clients friends etc The maximum number allowed is set by the System Administrator on a per mailbox basis therefore conserving available system disk space The guest mailboxes can be deleted by the same user who created them or by the System Administrator Benefit s Enables the exchange of confidential information with clients sales representatives etc Provides f...

Page 38: ...nction provided on the Stratagy ES Administration screens By locking a field the System Administrator prevents the user from changing user options e g DND call screening etc from his her touchtone telephone Benefit s Offers flexibility for setting options by user mailbox For example there might be a company policy against setting the mailbox to the DND mode For users affected by this policy the Sy...

Page 39: ...user can and should change the security code periodically The System Administrator specifies the initial security code for each mailbox and can set a minimum length restriction for the code Although the System Administrator can change the code at any time he she does not have access to existing mailbox security codes Benefit s Restricts access to mailbox features and messages to the authorized use...

Page 40: ...essages at one time The number of messages deleted is based on a preset length of recorded time designated in minutes and therefore varies The messages deleted are those whose cumulative time is equal to or less than the designated number of minutes Important The deletion starts with the first message in the queue and continues until the preset time has expired Both heard and unheard messages are ...

Page 41: ...atagy ES The System Administrator programs each mailbox with specific notification methods message waiting lights pagers voice etc and the time day when the notification record applies The repeat count and interval for retrying the notification is also set Each notification method is a flexible dial string enabling Stratagy to be used with almost any kind of PBX or notification method including ca...

Page 42: ...interruption occurs e g someone coming into the office and resume playback without losing continuity in the message Message Pause During Recording System Availability All systems While playing a message a user can at anytime pause the recording for a predetermined amount of time default is 30 seconds by pressing the appropriate key on the DTMF telephone dial pad Pressing any key before the 30 seco...

Page 43: ...ds a voice mail to another the recipient can send a reply without entering the sender s mailbox number While listening to the message a single DTMF digit can be entered and a reply message recorded If the message was not recorded from a user s mailbox the recipient may still reply to the message but must enter the destination mailbox number Benefit s Makes Stratagy easier and faster to use by redu...

Page 44: ...cted by the System Administrator This feature incorporates pitch control to maintain voice quality during faster message playback Benefit s Expedites message playback by listening to long messages at a faster speed Message Storage Personal Folders System Availability Stratagy ES A user s messages can reside in up to nine folders one new one saved and seven personal message folders created by the u...

Page 45: ...ayback order The recipient upon entering the mailbox is informed of the Urgent message In addition the System Administrator can set a notification record to use pager notification exclusively whenever messages are received in the Urgent Message Folder see Notification Message feature Benefit s Ensures that Urgent messages are heard as soon as possible Multiple System Languages System Availability ...

Page 46: ... Stratagy ES is in a networked enterprise where there are multiple CTX phone systems supporting multiple Stratagy ES systems or VPIM compliant systems from other manufacturers Though a centralized voice mail system would be the preferable configuration for a network some companies may already own multiple voice mail systems and it may be more cost effective to upgrade them to VPIM compliance Pagin...

Page 47: ...columns represent fields of the User screen and can include either all or a subset of User IDs in the system Benefit s Produces a written record report of Stratagy programming to show the statistical information recorded for each mailbox Measures system activity and usage A report can be used as a template to eliminate re keying new reports Stratagy ES The System Administrator can generate a numbe...

Page 48: ...remains on Benefit s Provides the System Administrator with a safe way to shut down the Stratagy system for power off without having to directly access the system Prevents file corruption that could occur if Stratagy software is still running when the system is powered off Single digit Menus System Availability All systems The System Administrator can define the single digit menu number s for each...

Page 49: ...options presents a new LCD with the next available menu options Note For general information on using Soft Keys on your phone please see the Strata CTX 3000 2000 series Telephone User Guide See the Stratagy ES User Guide for a sample list of available Soft Keys Benefit s The user is able to view the mailbox menu options at a glance enabling users to more efficiently and effectively navigate mailbo...

Page 50: ...tional greeting Benefit s Enables the System Administrator to perform these functions from a telephone without the need of a monitor keyboard System Backup System Availability All systems Stratagy Flash IVP8 Database information greetings and messages can be backed up onto floppy disks individually or in any combination Stratagy estimates the number of floppy disks required In the event of a repla...

Page 51: ...oshiba Plug and Play System Availability All systems Each Stratagy system has been preprogrammed at the factory for plug and play out of box operation with the following Toshiba telephone systems Stratagy Flash Strata DK14 and DK40i Stratagy IVP8 iES32 ES4 ES80 ES96 ES96R Strata CTX By using these plug and play configurations the installer does not have to program in band integration strings ringb...

Page 52: ...tagy ES is configured to record greetings at a higher sampling rate of 64Kbps kilobits per second than regular voice messages 32Kbps The sampling rate for greetings and for voice message recordings can however be individually set by the System Administrator during system installation and configuration Note Stratagy Flash and IVP8 and do not support this feature The IVP8 sampling rates are fixed at...

Page 53: ...ratagy voice ports can be used for answering additional calls rather than monitoring transfers Toshiba Proprietary Integration TPI System Availability Stratagy ES TPI is a method used by the Stratagy ES to communicate more completely and effectively with the Strata CTX telephone system Stratagy ES systems use this integration to support the soft key control of voice mail feature Note See the Strat...

Page 54: ...Features Telephone System Integration 42 Stratagy General Description 01 03 ...

Page 55: ...desired feature group with an Authorized TSD Dealer Loading Feature Group software Remote enabling of the Stratagy Activation Module SAM for the desired feature by Toshiba It is not necessary for the Feature Group software to be loaded prior to enabling the feature in the SAM Feature Group Software The software for all released Stratagy ES Feature Groups can be found on the Stratagy ES System Soft...

Page 56: ...fax text is equal to approximately 15 seconds of voice storage When the user picks up messages those containing faxes are identified Users can retrieve the fax documents in one of two ways Fax Message Immediate Retrieval or Fax Message Remote Retrieval Either a specific fax message or all fax messages currently in the mailbox can be sent to a defined fax machine Fax Back sent immediately to the us...

Page 57: ...ately or in conjunction with each other Benefit s Enables a caller to retrieve automatically printed information from the Stratagy ES system The availability of fax documents complements informational audio recordings Provides the customer with the best method for their application one or two call method Fax Broadcast A custom IVR application enabling single or multiple fax documents to be transmi...

Page 58: ... required A maximum of eight channels of ASR AA can be invoked simultaneously Since the resident processor within the computer provides the processing power for ASR AA Toshiba suggests that when multiple processor intensive applications such as TTS are desired that the Stratagy ES96 or ES96R be selected The ASR AA Feature Group supports up to 250 names in its directory and comes with a User Login ...

Page 59: ...isplayed along with e mail messages in the Outlook Inbox screen Note Though there is an Outlook integration for Stratagy ES UM this does not imply that Microsoft Exchange must be the e mail server Stratagy ES works with any standards compliant e mail server In fact Outlook itself works with any standards compliant e mail server When an e mail message is selected the operation is typical to any e m...

Page 60: ...are Table 5 Outlook Internet Protocol Integration Differences Outlook Integration Internet Protocol Integration Only a reference of a message is sent to the e mail server by the Stratagy ES The actual message is sent directly to the client PC The entire message is sent to the e mail server by the Stratagy ES Message selection launches Stratagy ES proprietary Form Message selection launches the e m...

Page 61: ...ages are present Stratagy ES announces how many e mail messages there are available to be read While listening to a TTS message users can forward or reply to an e mail message Forwarding TTS messages By pressing a specified DTMF digit an e mail message can be forwarded to other Stratagy ES users that have UM enabled for their mailbox A forwarding comment can also be recorded and attached as a WAV ...

Page 62: ...onse IVR The IVR Feature Group enables Toshiba Authorized Software Developers to create custom IVR applications The developers work directly with the customers to determine the customer s exact IVR application needs An Interactive Voice Response IVR application can relay specific computer database information to callers over the telephone based on an individual s unique input from a touchtone tele...

Page 63: ... 75 Depth 9 25 4 lbs 120VAC at 27w 60 Hz 1 In areas where the power source is not stable i e frequent power failures brown outs etc a customer supplied power Uninterruptible Power Supply UPS is also required 2 Port upgrades are performed electronically Configuration Dimensions Weight Power Requirements Two eight ports upgrades performed electronically Storage capacity of approx four hours Supports...

Page 64: ...ace Connection Height 7 5 Width 1 3 Depth 6 0 13 oz 8 lbs Uses Strata CTX power supply Configuration1 Dimensions Weight Power Requirements2 Stratagy ES4 15 3 8 W 6 1 4 H 16 7 8 D 21 lbs 115 VAC at 6 amps 50 60 Hz 230 VAC at 3 5 amps 50 60 Hz Stratagy ES80 7 5 8 W 20 1 8 H 17 D 33 lbs Stratagy ES96 7 3 8 W 24 5 8 H 22 3 8 D 48 lbs Stratagy ES96R 17 W 5 H 20 5 D 39 lbs 1 See Stratagy ES4 ES80 ES96 E...

Page 65: ... ProLine 2V 2 ports Part No SG DL P2 Dialog 4 4 ports Part No SG DL P4 SCbus Connection Boards D 160SC LS 16 ports Part No SG DL P16 D 41ESC 4 ports Part No SES DL P4 SC D 240SC T1 24 digital T1 ports Part No SES DL P24 T1 D 480SC 2T1 48 digital T1 ports Part No SES DL P48 2T1 Note To avoid conflict issues with SCbus features fax TTS ASR Toshiba strongly discourages the mixing of SCbus compatible ...

Page 66: ... when subjected to 6kV ANSI IEEE C62 41 Cat A Normal and common mode clamping response time Instantaneous Transfer time typical max 3 0 3 5 milliseconds On battery output voltage sine wave Load power factor range crest factor UPS 65 to 1 0 3 Batteries four 6V 4AH sealed maintenance free lead acid with a 3 6 year typical lifetime Recharge time to 60 available capacity 4 hours per battery cabinet Al...

Page 67: ...nal Monitor Maximum 50 watts 200 BTU per hour Analog Interface Telco types Loop Start OPX T1 Connection Single line RJ14C and RJ11C jacks RJ48C T1 Impedance 600 ohm nominal Frequency response 300 3200 Hz Ring detect 40 130 Vrms 15 3 68 0 Hz Loop current range 20 120 mA polarity insensitive Transfer signaling Hookflash Input level 30 dB 3 dB Output level 30 dB 3 dB DTMF receive Minimum tone duratio...

Page 68: ...Specifications ONEAC 400 UPS 56 Stratagy General Description 01 03 ...

Page 69: ... wizard 13 copy mailbox 23 copy range 23 D diagnostic programs 12 direct fax message 45 directory 23 disk full prevention 5 disk space notification 24 distribution lists 24 system 24 do not disturb 24 E electrical requirements 55 environmental conditions see hardware F fax 14 back 45 direct message 45 GammaFax board 11 53 mail 44 messaging immediate retrieve 44 remote retrieval 45 on demand 45 pri...

Page 70: ...ssage return receipt verification 32 message speed control 32 message volume control 33 messages notification 29 private 33 urgent 33 multiple system languages 33 N NetMeeting 14 networking AMIS 34 VPIM 34 O office paging 34 ONEAC 400 UPS 11 54 optional equipment 53 P pcAnywhere software 13 personal message folders 32 R relay paging 34 remote access 6 remote administration 35 reports 35 resource b...

Page 71: ... 55 environmental specifications 55 T tape drive 11 53 text to speech 10 14 49 required components 10 14 token programming language 39 Toshiba plug and play 39 Toshiba proprietary integration 41 tutorial new user 40 Stratagy ES Advisor vi U unified messaging 47 required components 10 14 UPS 11 54 user tutorial new user 40 V varied sampling rates 40 voice boards 10 11 53 forms 40 VPIM 34 ...

Search results

Summary of Contents for Stratagy ES4

Reviews:

Related manuals for Stratagy ES4

Brands by name

Popular brands

Toshiba Stratagy ES4, General Description Manual

Search results

Summary of Contents for Stratagy ES4

Reviews:

Related manuals for Stratagy ES4

Brands by name

Popular brands