Toshiba Strata CT, Installation & Maintenance Manual

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Peripheral Installation
6-46
Strata CT I&M Manual October 2000
Auto Attendant
Auto Attendant operates like an automatic station attendant or switchboard operator that
quickly and efficiently distributes calls to stations selected by callers. Incoming calls are
greeted by an external announcement device that offers callers a menu of station locations
associated with a number, such as 3 for Sales, 4 for Customer Service, etc. Callers pick the
destination just by dialling the single number associated with it. The call is then transferred to
the station. Callers can also dial the intercom number directly.
This feature is available from three separate sources.
◆
Strata CT built-in Auto Attendant
◆
Voice Mail device Auto Attendant
◆
External Auto Attendant
Strata CT Built-In Auto Attendant (AA)
A built-in Auto Attendant feature is programmed into the Strata CT system software. To
enable the built-in AA to function, BRCS (-4, -8 or -12) DTMF tone receiver PCB (see
Chapter 2 – Strata CT Installation for BRCS and RKYS installation instructions).
The customer must provide digital announcement device(s), on which the greeting and menu
that the callers hear are recorded. The digital announcement devices must connect to Strata
CT standard telephone circuits. There is a series of programs (explained later) in the
Strata
CT Programming Manual Record Sheets, which are for the built-in AA feature exclusively,
not the other two AA feature applications. Callers must use a DTMF (tone) telephone to
select AA dialling options.
The built-in AA feature offers flexibility in answering calls. Calls follow the basic sequences
described below and illustrated in
Figure 6-24, “Built-in Auto Attendant Basic Call
Sequences” .
Sequence A
The call is answered directly after being transferred from the Auto Attendant. The caller calls
in on Exchange lines assigned for built-in Auto Attendant, receives a greeting along with a
menu of dialling options, and then dials an option of the intercom number. The call is then
transferred to a station, which answers the call.
Sequence B
The call is not answered after being transferred from the Auto Attendant and is routed to an
optional secondary announcement, where it will receive a new announcement and the same or
additional dialling options. Some customers may not configure their AA system with a
secondary announcement; if so, their unanswered calls would follow sequence C or D.
Sequence C
The call is not answered after being transferred from the Auto Attendant and is routed to an
alternate station(s) assigned in system programming, ringing assignments.
Sequence D
The call is not answered after being transferred from the Auto Attendant and is routed back to
the primary announcement. This is probably the least desirable of the four sequences, since
the caller hears a repeat of the announcement he just received seconds earlier.
H
C