Toshiba STRATA CIX, Programming Manual

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System Reports
Report Elements
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Strata CIX Voice Mail Programming 01/07
Report Elements
Each report displays the date it was run (i.e., Generated At) and the period of time that it covers (i.e.,
Report Period From/To).
Using buttons at the top of the screen, reports can be viewed, printed, saved to a disk, or e-mailed
using the Microsoft Internet Explorer program. The reports can be run in either Excel or HTML
format.
Reports
Predefined reports fall into the following categories:
•
Port Information and Statistics
•
Mailbox Information and Statistics
•
System Information.
This section gives instructions on running, printing and saving a report as well as descriptions on
all the reports.
Run/Print/Save/E-mail Report
1. From the eManager Menu, click Utilities > Reports. The report options display.
2. Select the desired report. For reports that have From/To fields, you can enter the dates you need
using a calendar drop-down box. If a date is left blank, the report covers the data from the
beginning data log period to the current time.
The reports that do not have any From/To fields, provide real time statistics of a mailbox at the
moment that the report was generated.
3. From the Format field, select HTML or Excel.
4. Click Run. The report displays on the screen.
5. (Optional) Click Print to print a report. The printer instructions display.
6. (Optional) Click Email to email the report. The Microsoft Internet Explorer screen displays.
7. (Optional) Click Back to return to the report entry screen. You can then change the format or
the report dates and rerun the report.
8. When you are finished, you can save the report to disk, or simply close the window.
Port Information and Statistics
This group of reports contains the statistical information for each configured voice port. The group
consists of the following reports:
•
Individual Port Statistical – Shows the number of incoming/outgoing calls for each port, number
of seconds each port was busy, and the number of seconds each port was disabled by voice mail
(due to failure).
•
Port Group Statistics – Contains the activities for a group of ports. Enables you to monitor two
or more Telephone System Integrations sharing a single port.
•
All Port Statistical – Provides total number of incoming and outgoing calls for the entire system,
the total number of times the system could not perform the outgoing notification because of the
minimum percentage of free ports that were not available. Enables you to better configure the
number of reserved outgoing ports for notification.