Program 14-1 ACD Agent Identification Code Assignments
Automatic Call Distribution
Strata DK40 Programming Manual Spring 1999
6-17
Program 14-1
ACD Agent Identification Code Assignments
Initialised Default:
Initialised Data is Blank
Use the Record Sheet that follows Program 18.
Program 14-1 Overview
This program assigns Agent Identification (ID) codes to each ACD Group. To receive an
ACD call from a specific ACD line group, the Agent must log in to the ACD Group by
dialling the ID code (four digits) assigned in this program.
Note
A telephone can be logged in as either an Agent or Supervisor telephone in any ACD
Group, but it cannot be logged in as an Agent and a Supervisor simultaneously.
Agents can only log in to one ACD Group at a time.
Program *14-1
Auto Answer with Zip Tone Assigned to Agent ID
Initialised Default:
Group Number = 01. Agent ID Code = blank. DATA 0 = No Auto
Answer.
Use the Record Sheet that follows Program 18.
Program *14-1 Overview
This program assigns Auto Answer to Agent telephones. When Auto Answer is enabled, the
telephone generates a zip tone (one-half second burst of dial tone) into the handset and the
Agent can automatically answer ACD calls.
If the Agent telephone is off-hook, the headset receiver or if on-hook, the telephone speaker
receives zip tone when an ACD call is sent to the Agent. Auto Answer applies to direct and
transferred ACD calls, but not to incoming PBX calls to the Agent [
3'1
] or
3RROHG
/LQH *US
button.
(QWHU 3URJ 0RGH
0
6SNU
4 7
+ROG
0
6SNU
4
+ROG
0
6SNU
& &
+ROG
0
6SNU
& &
+ROG
(QWHU 3URJ 0RGH
0
6SNU
*
4 7
+ROG
0
6SNU
4
+ROG
0
6SNU
& &
+ROG
0
6SNU
& &
+ROG
DATA = Agent ID Log in Code (0000~9999)
DATA = ACD Group No.
SELECT = 1
SELECT = Agent ID No. (000~099)
DATA =
0 = No Auto Answer
1 = Auto Answer
SELECT = 1
SELECT = Agent ID No. (000~099)
Press
&
for single port entry.
