Program 09 Auto Attendant Prompt/ACD Group Assignments
Automatic Call Distribution
Strata DK40 Programming Manual Spring 1999
6-5
Program 09 Overview
Program 09 tells the system where to direct calls after incoming Auto Attendant callers dial a
digit(s) in response to the menu of dialling prompts offered by one of the Auto Attendant's
digital announcers.
The exact dialling prompts along with their associated station numbers, [PDNs] and ACD
group numbers are assigned with this program. The actual announcements that are delivered
to callers are recorded on customer-supplied digital announcers. The dialling prompts can
either be all one-digit or all two-digits (or numbers of 1~4 digits).
One digit dialling prompts can be used, but they cannot conflict with the first digit of the
[PDN] in Program 04.
Two-digit dialling prompts are only used when it is necessary to stop the announcement to
prevent errors in digit translation or when single-digit prompts conflict with [PDN]
numbering plans. Digit Translation errors occur sometimes when line transmission is low or
the announcement voice frequencies are the same as a DTMF digit and the system K5RCU3
circuit will not dial or misdials.
The first digit of the two-digit prompts cannot conflict with [PDNs] in Program 04.
➤
To create one-digit dialling prompts and to assign the associated destination station numbers
1.
Enter Program 09.
2.
When“
SELECT
” appears on the LCD, press the desired digit (prompt). Then
“
AUTO ATT DIAL
” appears on the LCD.
3.
Enter the station [PDN] (not Port number) number or
&7
plus the ACD group
(01~08) associated with the prompts and then the
+ROG
button.
4.
Press
6SNU
and repeat Steps 2 and 3 for more prompt-station entries.
➤
To enter two-digit dialling prompts along with their destination station numbers
1.
Enter Program 09 and then see “
SELECT
” on the LCD.
2.
Press the desired leading digit then see “
AUTO ATT DIAL
” on the LCD.
3.
Press
*
and then the
+ROG
button. The first digit will now be set, and “
DATA
PROGRAMED
” will again appear on the LCD.
4.
Press
6SNU
and press a second digit, and then see “
AUTO ATT DIAL
” on the
LCD.
5.
Enter the station [PDN] (not Port number) number or
&7
plus the ACD group
(01~08) associated with the prompts and then the
+ROG
button.
6.
To complete more prompt-station entries, repeat Steps 4 and 6.
Note
When transmission and DTMF levels are lower than normal or when the digital
announcement voice frequencies match DTMF digital frequencies (talk-off), Auto
Attendant efficiency may be improved with two-digit dialling options, instead of
one-digit dialling options.
