Toshiba Satellite P40 User Manual Download Page 166 | Manualshive

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If Something Goes Wrong

If you need further assistance

❖

If you are attempting to charge a device without an AC
adaptor connected to the computer, the computer's
battery power may be below the limit specified in the
TOSHIBA Sleep utility or the battery may be depleted.
Lower the limit in Sleep and Charge to enable charging
at the current battery power level, or, if battery power is
running low or is depleted, connect the AC adaptor to
your computer.

❖

The USB Sleep and Charge function may not work with
certain external devices even if they are compliant with
the USB specification. In those cases, power on the
computer to charge the device or use a different
charging device.

The “USB Wakeup function” does not work.

❖

When the “USB Sleep and Charge function” is set to
Enabled the “USB Wakeup function” does not work for
ports that support the “USB Sleep and Charge function.”
In that case, use a USB port that does not have the
“USB Sleep and Charge function”-compatible icon (

),

if you have a non-Sleep and Charge USB port available
or disable the “USB Sleep and Charge function.” For
more information, see

“Sleep Utilities” on page 131

If you need further assistance

If you have followed the recommendations in this chapter
and are still having problems, you may need additional
technical assistance.

Since some problems may be related to the operating
system or the program you are using, it is important to
investigate all sources.

❖

Review the troubleshooting information in your operating
system documentation.

❖

If the problem occurs while you are running a program,
consult the program’s documentation for
troubleshooting suggestions. Contact the software
company’s technical support group for their assistance.

❖

Consult the dealer from whom you purchased your
computer and/or program. Your dealer is your best
source for current information.

For the detailed specifications for your computer, visit

support.toshiba.com

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Summary of Contents for Satellite P40

Page 1: ...upport toshiba com At this Web site you will find answers for many commonly asked technical questions plus many downloadable software drivers BIOS updates and other downloads For more information see If Something Goes Wrong on page 139 in this guide Satellite Satellite Pro P70 P50 P40 A Series User s Guide ...

Page 2: ...es available As with any new technology you must read and follow all set up and usage instructions in the applicable user guides and or manuals enclosed or provided electronically If you fail to do so this product may not function properly and you may lose data or suffer other damage TOSHIBA AMERICA INFORMATION SYSTEMS INC TOSHIBA ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE P...

Page 3: ... SUCCESSFULLY COPIED OR TRANSFERRED TOSHIBA DISCLAIMS ANY LIABILITY FOR THE FAILURE TO COPY OR TRANSFER THE DATA CORRECTLY Critical Applications The computer you have purchased is not designed for any critical applications Critical applications means life support systems medical applications connections to implanted medical devices commercial transportation nuclear facilities or systems or any oth...

Page 4: ...locate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Only Peripherals complying with the FCC Class B limits may be attached to this equipment Operation with noncompliant peripherals or peripherals...

Page 5: ... Bluetooth transmissions might slow down or cause errors If you detect certain interference while you use Bluetooth cards from TOSHIBA always change the frequency move your computer to the area outside of the interference range of 2 4 GHz Wireless LAN devices 40 meters 43 74 yards or more or stop transmitting from your computer Please contact TOSHIBA computer product support on Web site http www t...

Page 6: ...h literature In some situations or environments the use of Bluetooth wireless technology may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using the equipment with Bluetooth wireless technology on board airplanes or In any other environment where the risk of interference to other devices or services is pe...

Page 7: ...timal network performance or even lose your network connection If you should experience any such problem immediately turn off your Bluetooth or Wireless LAN device Please contact Toshiba computer product support on Web site http www toshiba europe com computers tnt bluetooth htm in Europe or support toshiba com in the United States for more information Radio Frequency Interference Requirements Thi...

Page 8: ...ed by the proprietor of the building or responsible representatives of the organization These situations may for example include Using the Wireless LAN equipment on board airplanes or In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific ...

Page 9: ...der if any repair or adjustment is required Location of the Required Label Sample shown below Location of the label and manufacturing information may vary Canada Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conformé à la norme NMB 003 du Canada This device complies with RSS 210 of Industry Canada The installer of this r...

Page 10: ...etres afin de Fournier un ecram de blindage maximal Si le matriel ou son antenne d emission est installe a l exterieur il doit faire l objet d une licence This device is restricted to indoor use due to its operation in the 5 15 GHz to 5 25 GHz frequency range Industry Canada requires this product to be used indoors for frequency range 5 15 GHz to 5 25 GHz to reduce the potential for harmful interf...

Page 11: ...ect the quality of the environment and human health through the responsible use of natural resources and the adoption of waste management strategies that focus on recycling and reuse This Directive requires producers of electrical and electronic products put on the market in European Union EU member countries after August 2005 to mark such products with a crossed out wheeled bin with a black bar s...

Page 12: ... required Registration to IBPT BIPT is required for private usage outside buildings across public grounds over more than 300m For registration and license please contact IBPT BIPT Voor privé gebruik buiten gebouw over publieke groud over afstand kleiner dan 300m geen registratie bij BIPT IBPT nodig voor gebruik over afstand groter dan 300m is wel registratie bij BIPT IBPT nodig Voor registratie of...

Page 13: ... www art telecom fr pour la procédure à suivre Italia License required for indoor use Use with outdoor installations not allowed È necessaria la concessione ministeriale anche per l uso interno Verificare con i rivenditori la procedura da seguire Nederland License required for outdoor installations Check with reseller for procedure to follow Licentie verplicht voor gebruik met buitenantennes Neem ...

Page 14: ...tically restart operation on a channel free of radar You may consult with the local technical support staff responsible for the wireless network to ensure the Access Point device s are properly configured for European Community operation Taiwan The legal communications mentioned in the above item refer to radio communications operated in accordance with telecommunication laws and regulations Low p...

Page 15: ...o avoid the band of mobile object identification systems The indication shown below appears on this equipment 1 2 4 This equipment uses a frequency of 2 4 GHz 2 FH This equipment uses FH SS modulation The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations and non licensed specified...

Page 16: ...cal Conditions Compliance Approval and it belongs to the device class of radio equipment of low power data communication system radio station stipulated in the Radio Law and the Telecommunications Business Law of Japan Copyright This guide is copyrighted by Toshiba America Information Systems Inc with all rights reserved Under the copyright laws this guide cannot be reproduced in any form without ...

Page 17: ... AMERICA INFORMATION SYSTEMS INC TOSHIBA PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR...

Page 18: ...arks of Intel Corporation or its subsidiaries in the United States and other countries Microsoft Outlook Windows and Windows Media are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries MultiMediaCard and MMC are registered trademarks of MultiMediaCard Association Secure Digital and SD are trademarks of SD Card Association Wi Fi is a reg...

Page 19: ...icient use of resources and appropriate treatment of hazardous substances in accordance with recycling regulations in each state country and territory Toshiba wants to make it easy for customers to recycle products at the end of the life cycle To learn more about Toshiba s sustainability commitment visit us toshiba com green Reuse Donation Recycling Functional computers can be donated to a local c...

Page 20: ...Service options 30 Chapter 2 Getting Started 31 Selecting a place to work 31 Setting up a work environment 31 Keeping yourself comfortable 32 Computer user comfort recommendations 32 Good Working Posture 32 Using the notebook with an external keyboard mouse or monitor 33 Typing style 34 Taking breaks and varying tasks 35 Mobile computing tips 35 Transporting the notebook 35 ...

Page 21: ...external devices 47 Adding memory optional 47 Installing a memory module 48 Removing a memory module 54 Checking total memory 55 Recovering the Internal Storage Drive 56 Creating recovery media 57 Restoring from recovery media 59 Refresh your PC with user s data 61 Reset your PC 63 Installing drivers and applications 66 Using the touch pad 67 Adjusting touch pad settings 69 Disabling or enabling t...

Page 22: ...ties 82 Starting an app 82 Starting an app from the Start screen 83 Saving your work 83 Backing up your work 84 Using the optical disc drive 84 Optical disc drive components 85 Media control buttons 86 Inserting an optical disc 86 Playing optical media 87 Recording optical media 87 Removing a disc with the computer on 88 Removing a disc with the computer off 89 Toshiba s online resources 89 Chapte...

Page 23: ...ty precautions 103 Maintaining your battery 104 Disposing of your computer 104 Disposing of used batteries 105 Traveling tips 106 Chapter 5 Exploring Your Computer s Features 107 Exploring the Start screen 107 Charms 108 Tiles 109 Exploring the desktop 109 Finding your way around the desktop 109 Windows Store 111 Setting up for communications 112 Connecting your computer to a network 113 Exploring...

Page 24: ... settings 133 Sleep and Music 134 HDD Protection Utility 135 Function Key 136 Recovery Media Creator 137 Service Station 137 TOSHIBA Application Installer 138 Chapter 7 If Something Goes Wrong 139 Problems that are easy to fix 139 Problems when you turn on the computer 140 The Windows operating system is not working 142 Using Startup options to fix problems 143 Internet problems 145 The Windows op...

Page 25: ...Windows operating system 161 If you need further assistance 166 Contacting Toshiba 167 Other Toshiba Internet Web sites 167 Toshiba s worldwide offices 167 Appendix A TOSHIBA Function Keys 169 Functions 169 Help file 170 Display brightness 170 Output Display switch 171 Disabling or enabling the touch pad 172 Media buttons 172 Volume Mute 172 Disabling or enabling wireless devices 173 Keyboard Func...

Page 26: ...nfiguration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes To conserve energy your computer ships with default power settings that will turn off the display or enter low power Sleep mode after a specific amount of inactivity We recommend that you leave this and other energy saving features active so that your computer will...

Page 27: ...ent suppliers to meet RoHS requirements and verifies its suppliers commitment to meeting RoHS requirements by conducting component sampling inspections during the product design approval process Certain Microsoft software product s included with this computer may use technological measures for copy protection IN SUCH EVENT YOU WILL NOT BE ABLE TO USE THE PRODUCT IF YOU DO NOT FULLY COMPLY WITH THE...

Page 28: ...e accuracy of the information provided herein product specifications configurations prices system component options availability are all subject to change without notice For the most up to date product information about your computer or to stay current with the various computer software or hardware options visit Toshiba s Web site at support toshiba com This guide This guide introduces the compute...

Page 29: ...n death or serious injury Indicates a potentially hazardous situation which if not avoided could result in death or serious injury Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury Indicates a potentially hazardous situation which if not avoided may result in property damage Provides important information Other icons used Additional icons highl...

Page 30: ... Documentation Your computer comes with the following documentation An electronic version of the User s Guide this document A Quick Start document It may also include other documentation For accessory information visit Toshiba s Web site at accessories toshiba com Service options Toshiba offers a full line of service programs to complement its standard limited warranty Toshiba s standard limited w...

Page 31: ...to avoid potential hazards that could cause bodily injury property damage or damage the computer Selecting a place to work Your computer is portable and designed to be used in a variety of circumstances and locations Setting up a work environment Place the computer on a hard flat surface that is large enough for the computer and any other items you are using such as a printer Leave enough space ar...

Page 32: ...t If your feet cannot reach the floor use a foot rest Avoid pressure points behind the knee or under the thigh The space under your desk should be free of clutter so that your legs and feet are not restricted and you can get close enough to your notebook and other items that you use frequently Adjust the chair back rest it should match the curve of your back and provide comfortable back support Ad...

Page 33: ... away from bright light sources or reduce the light intensity from windows by using blinds Glare on the notebook display may cause eye strain eye fatigue or headaches Certain notebook displays have a brightness approaching that of a TV device We recommend that you adjust the brightness of your notebook display to a comfortable level to prevent possible eye strain Keep your head level facing forwar...

Page 34: ... should be centered in front of your body The top of the monitor should be at or slightly below eye level A monitor that is too high or too low can cause awkward head and neck postures and may lead to discomfort in the neck muscles If you use bifocals you may need to lower the monitor Alternatively you might consider customized prescription computer glasses Typing style Learn to touch type so that...

Page 35: ...ng tips When using the notebook at airports on airplanes or trains or at meetings make sure that you take the time to consider the points just mentioned When working on the road it may be difficult to set up the notebook in an optimal position In these situations it is important that you take frequent breaks and change your posture frequently to relieve the excess loads on your body Be creative wh...

Page 36: ... etools computerworkstations Check list Is your chair comfortable does it support your back and arms well Are your feet flat on the ground Is there adequate space under your desk for your legs Are the keyboard and mouse at elbow level Are your shoulders relaxed when using the keyboard Are your shoulders relaxed when using a mouse or other optional pointing device Are your hands and wrists aligned ...

Page 37: ... Turn off the computer 2 Disconnect the AC adaptor from the power plug socket and computer 3 Remove the battery pack if applicable Failure to follow these instructions could result in serious injury or permanent damage to the computer Do not turn on the power again until you have taken the computer to an authorized service center Avoid prolonged physical contact with the underside or surface of th...

Page 38: ...k disc or flash media the drive or both Keep the computer and disks away from objects that generate strong magnetic fields such as large stereo speakers Information on some disks is stored magnetically Placing a magnet too close to a disk can erase important files Handle discs carefully Avoid touching the surface of the disc Grasp it by its center hole and edge If you handle the disc incorrectly y...

Page 39: ...rside of the computer Always operate your computer on a hard flat surface Using your computer on a carpet or other soft material can block the vents located at the underside of the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury The cooling fan location will vary depending on the computer Setti...

Page 40: ...ry Always confirm that the power plug and extension cable plug if used has been fully inserted into the socket to ensure a secure electrical connection Failure to do so may result in a fire or electric shock possibly resulting in serious injury Be careful if you use a multiple connector An overload on one socket could cause a fire or electric shock possibly resulting in serious injury Always use t...

Page 41: ...nnecting the power cord cable to the AC adaptor Handling the cord on this product will expose you to lead a chemical known to the State of California to cause birth defects or other reproductive harm Wash hands after handling 2 Plug the AC adaptor cord into the DC IN on the side of the computer Sample Illustration Connecting the AC adaptor cord to the computer Power cord cable AC adaptor AC adapto...

Page 42: ...C adaptor is not plugged into the computer or AC outlet Flashes amber when the main battery charge is low and it is time to recharge the main battery or plug in the AC adaptor If the AC power light flashes amber during charging either the main battery is malfunctioning or it is not receiving correct input from the AC power supply Charging the main battery The computer battery may not be accessible...

Page 43: ...ear on your screen display when you turn on your computer Your display contains an extremely large number of thin film transistors TFT and is manufactured using high precision technology Any small bright dots that may appear on your display are an intrinsic characteristic of the TFT manufacturing technology Over a period of time and depending on the usage of the computer the brightness of the scre...

Page 44: ...cial offers applicable to your Product Product registration can be completed by one of three methods 1 From the Toshiba Web site at register toshiba com Type in the requested information and complete the registration process 2 From the Start screen Type Registration while in the Start screen locate and complete the registration process 3 From the Desktop Move your pointer to the upper right corner...

Page 45: ... use light are off If you turn off the power while a disk disc is being accessed you may lose data or damage the disk disc and or drive 3 In the lower right of the screen click or touch the Power icon Sample Image Shut down 4 Highlight Shut down while holding the Shift key and then click or touch the Shut down option The computer closes all open applications shuts down the operating system and the...

Page 46: ...e your computer in Sleep mode 1 From the Start or Desktop screen move your pointer to the upper right corner of the screen or swipe in from the right edge 2 When the Windows charms appear click or touch the Settings charm If you power down using the Sleep command and the battery discharges fully your unsaved information will be lost Be sure to save your work first 3 In the lower right of the scree...

Page 47: ...more memory see Adding memory optional on page 47 Connect external devices see Connecting an external device on page 70 Connect an external monitor see Using external display devices on page 71 Adding memory optional HINT To purchase additional memory modules see the accessories information packaged with your system or visit accessories toshiba com Your computer comes with enough memory to run mos...

Page 48: ...illips screwdriver that is in good condition Installing a memory module with the computer s power on may damage the computer the module or both The computer has two memory slots Slot A and Slot B You can install one or two memory modules Before you install or remove a memory module turn off the computer If you install or remove a memory module while the computer is in Sleep or Hibernation mode dat...

Page 49: ...uts down the operating system and then turns off 5 Unplug and remove any cables connected to the computer including the AC adaptor Do not try to remove a memory module with the computer turned on You can damage the computer and the memory module Do not remove the memory module while the computer is in Sleep or Hibernation mode The computer could hang up the next time you turn it on and data in mem...

Page 50: ...ouching the connector on the memory module or on the computer Grease or dust on the connector may cause memory access problems 11 Carefully remove the new memory module from its antistatic packaging without touching its connector 12 Locate an empty memory module slot on the underside of the computer If no memory slot is available you must remove a module by performing steps 2 3 of Removing a memor...

Page 51: ...mory slot s socket at approximately a 30 degree angle to the horizontal surface of the computer Sample Illustration Inserting the memory module into the socket 15 Once the module s connector is fully inserted into the socket press downward on the top edge of the module to seat the module into the latches at the sides of the socket These latches should snap into place securely with the correspondin...

Page 52: ...his model Slot A is the bottom slot Slot B is the top slot If only one memory module is to be installed it must be installed in Slot A 16 Replace the memory module slot cover and secure it using the screw s 17 Re insert the battery if applicable For more information on inserting the battery see Inserting a charged battery on page 102 18 Turn the computer right side up Make sure to remove the soft ...

Page 53: ...perate your computer on a hard flat surface Using your computer on a carpet or other soft material can block the vents located at the underside of the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury 19 Reconnect the cables 20 Restart the computer TECHNICAL NOTE You must have at least one memory...

Page 54: ...data in memory will be lost In either of the above cases the Sleep configuration will not be saved 2 Pull the latches away from the memory module The memory module pops up slightly If your system has the memory modules stacked on top of one another you must remove the top module first before removing installing the bottom module 3 Gently lift the memory module to a 30 degree angle and slide it out...

Page 55: ...r computer on a carpet or other soft material can block the vents located at the underside of the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury 7 Reconnect the cables 8 Restart the computer TECHNICAL NOTE You must have at least one memory module installed for the computer to work Checking tot...

Page 56: ...y recommended that you create recovery media If the recovery files on your internal storage drive become corrupted or are deleted you can restore your system from your recovery media Also if your original internal storage drive fails you can restore your system to a new internal storage drive from your recovery media It is strongly recommended that you create recovery media before using your syste...

Page 57: ...ongly recommended that you create recovery media If the recovery files on your internal storage drive become corrupted or are deleted you can restore your system from your recovery media Also if your original internal storage drive fails you can restore your system to a new internal storage drive from your recovery media During the recovery process your computer must be connected to an external po...

Page 58: ...uch your selection If you are in the Desktop move your pointer to the upper right corner of the screen or swipe in from the right edge When the Windows charms appear click or touch the Search charm and in the Search field type Recovery Media Creator In the list that appears click or touch your selection The TOSHIBA Recovery Media Creator dialog box displays Sample Image TOSHIBA Recovery Media Crea...

Page 59: ...ck or touch the Create button in the TOSHIBA Recovery Media Creator utility dialog box 6 Follow the on screen prompts to complete the copy process If you are copying the recovery files to DVDs be sure to label each DVD in the set sequentially for example 1 of 3 2 of 3 etc so that you will know in which order to insert the discs during recovery For information on using the Recovery media you have c...

Page 60: ...rk on page 84 To recover your internal storage drive from recovery media 1 Make sure your computer is turned off 2 Do one of the following If your recovery files are on DVDs insert the first recovery DVD into your optical disc drive If your recovery files are on a USB flash drive connect the USB flash drive to your computer 3 Turn on your computer while pressing the F12 key on your keyboard The Bo...

Page 61: ...puter must be connected to an external power source via the AC adaptor You can recover the factory default software refresh your PC while the computer will attempt to back up your data using the utilities stored on your computer s internal storage drive TECHNICAL NOTE Your data will be copied into the backup folder All of the data will be moved to this folder during the recovery process however th...

Page 62: ...een 4 Click or touch General 5 Scroll down to Refresh your PC without affecting your files and click or touch Get Started The Refresh your PC screen appears Sample Image Refresh your PC screen Toshiba does not guarantee successful data back up Be sure to save your work to external media before executing the recovery see Backing up your work on page 84 ...

Page 63: ...e your system will reboot your Windows operating system Reset your PC The recovery process deletes information stored on the internal storage drive Be sure to save your work to external media before executing the recovery see Backing up your work on page 84 During the recovery process your computer be must connected to an external power source via the AC adaptor 1 From the Start or Desktop screen ...

Page 64: ... touch Change PC Settings The PC settings window appears Sample Image PC settings screen 4 Click or touch General 5 Scroll down to Remove everything and reinstall Windows and click or touch Get Started The Reset your PC screen appears Sample Image Reset your PC screen ...

Page 65: ...o you want to fully clean your drive screen 7 Select one of the following options Just remove my files Fully clean the drive The Ready to reset your PC screen appears Sample Image Ready to reset your PC screen 8 Click or touch the Reset button The Resetting your PC window appears When the process is complete your system will reboot your Windows operating system ...

Page 66: ...and click or touch your selection If you are in the Desktop move your pointer to the upper right corner of the screen or swipe in from the right edge When the Windows charms appear click or touch the Search charm and in the Search field type TOSHIBA Application Installer In the list that appears click or touch your selection Sample Image Installing drivers and applications 2 Click or touch Next 3 ...

Page 67: ...n or activate an item on the screen Scroll through a document or information Zoom in for a close up view Zoom out to see more information at once Sample Illustration The touch pad and associated control buttons Refer to the table below for specific instructions on performing each operation The pointer is the icon usually an arrow that moves on the screen when you slide your finger across the touch...

Page 68: ... OR Press and release the primary left hand control button Sample Illustration Tap once to select Open or activate an item 1 Move the pointer to the item you want to open activate 2 Do one of the following Tap the touch pad twice in rapid succession OR Press and release the primary control button twice in rapid succession Sample Illustration Tap twice to open Right click an item 1 Move the pointer...

Page 69: ...edge of the touch pad in the direction you want to scroll Repeat to scroll a longer distance Sample Illustration Vertical scrolling active area Scroll horizontally Slide two fingers along the bottom edge of the touch pad in the direction you want to scroll Repeat to scroll a longer distance Sample Illustration Horizontal scrolling active area Zoom in out To zoom in Place two fingers close together...

Page 70: ...ary by computer model The touch pad settings are accessible through the Mouse Properties option of the Windows Control Panel For more information please visit support toshiba com Disabling or enabling the touch pad The touch pad is enabled by default To enable disable the touch pad press F5 For more information see Disabling or enabling the touch pad on page 172 Connecting an external device Depen...

Page 71: ...the RGB monitor port Sample Illustration Video ports on right side of computer Selecting video cables To connect a device to the HDMI Out port you must purchase an HDMI cable Connecting an HDMI compatible television or display device To connect an HDMI compatible television or display device to the computer Connect one end of an HDMI cable not included with your computer to the HDMI Out port on th...

Page 72: ...puter will automatically detect the external display device You can change the display settings by pressing the P keys or by configuring the display properties settings Directing the display output when you turn on the computer Once you have connected an external display device you can choose to use the internal display only the external device only or both simultaneously Some modes are only avail...

Page 73: ... options window The P keys navigate through the options without activating a selection Press ENTER to activate a selection You may also use the F4 key and then press ENTER to activate a selection Adjusting the quality of the external display To obtain the best picture quality from your television or other video display device you may need to adjust the video settings See the video device documenta...

Page 74: ...t for details You may also wish to customize your power usage settings For more information see Power Plans on page 98 There are additional custom settings you can choose See Utilities on page 118 Caring for your computer This section gives tips on cleaning and moving your computer For information about taking care of your computer s battery see Taking care of your battery on page 103 Please handl...

Page 75: ...by the back Doing so could damage the system Using a computer lock You may want to secure your computer to a heavy object such as your desk The easiest way to do this is to purchase an optional computer lock cable For more information on purchasing a cable lock visit accessories toshiba com Sample Illustration Computer lock cable To secure the computer 1 Wrap the cable through or around some part ...

Page 76: ... Caring for your computer 3 Insert the cable s locking end into the security lock slot on your computer then engage the locking device The computer is now securely locked Sample Illustration Attaching security lock cable ...

Page 77: ...l storage drive If the network you are using goes down and you must restart your computer to reconnect or your battery runs out of charge while you are working you will lose all work since you last saved See Saving your work on page 83 for further information HINT Some programs have an automatic save feature that can be activated This feature saves your file to the internal storage drive at preset...

Page 78: ...y to check and optimize disk space and improve performance Scan all new files for viruses This precaution is especially important for files you receive via external media email or download from the Internet Take frequent breaks to avoid repetitive motion injuries and eyestrain Do not turn off the computer if a drive indicator light indicates a drive is active Turning off the computer while it is r...

Page 79: ...keys control keys function keys and special Windows keys Sample Illustration Keyboard Sample Illustration 10 key keyboard Available on certain models To capture a print screen of the entire screen press the Fn PRTSC key To capture only the active window displayed press Fn ALT while simultaneously pressing the PRTSC key Sample Illustration PRTSC key on the 10 key keyboard NOTE NOTE ...

Page 80: ...dows keys Your computer s keyboard has one key and one button that have special functions in Windows Windows key Toggles between the Desktop screen and the last app opened on the Start screen For more information refer to Help Support or see Exploring the Start screen on page 107 Application key Has a similar function as the secondary mouse button Backlit keyboard Available on certain models Your ...

Page 81: ...an item on the screen by touching and holding the item in place until an action occurs Drag Touch and hold an item for a moment and then without lifting your finger move the item until you reach the target position For example drag items on any app screen to reposition them Swipe or slide To swipe or slide quickly move your finger across the surface of the screen without pausing For example swipe ...

Page 82: ... The Mouse Properties screen appears You may change some of the settings in the following categories Buttons Pointers Pointer Options Wheel Hardware Device Settings You may see additional categories depending on your particular pointing device 2 Adjust the settings as desired and then click or touch OK Starting an app To Start an app on the Start screen move your pointer over the appropriate tile ...

Page 83: ...arch field Below is an example using the Search field to start an app 1 Move your pointer to the upper right corner of the screen or swipe in from the right edge When the Windows charms appear click or touch the Search charm Sample Image Searching for apps 2 Start typing the app s name in the Search field As you type all matching files and apps are displayed 3 Click or touch the app you wish to op...

Page 84: ...ical storage is a popular medium for software music and video Digital versatile discs DVDs provide a significant increase in data storage and support features that were not available on previous video platforms These features include wide screen movies multiple language tracks digital surround sound multiple camera angles and interactive menus TECHNICAL NOTE Your optical disc drive is set to play ...

Page 85: ...he eject button or turn off the computer while the drive in use indicator light is glowing Doing so could damage the disc or the drive When the disc tray is open be careful not to touch the lens or the area around it Doing so could cause the drive to malfunction Manual eject hole Use if you need to release the disc tray when the power is off Use a straightened paper clip or other narrow object to ...

Page 86: ...next track The Volume decrease button decreases the volume The Volume increase button increases the volume The Mute button enables disables volume mute Inserting an optical disc To insert an optical disc into the drive 1 Make sure the computer is turned on 2 Make sure the drive s in use indicator light is off 3 Press the drive s eject button 4 Hold the disc by its edges and check that it is free o...

Page 87: ...al disc manually To do this follow these steps 1 Press the E keys 2 Double click the optical disc drive icon The drive will run the optical disc If your disc does not run using this method try using an application that is associated with the media on the disc For example if it is a music CD open Windows Media Player and use it to select and then play the CD For other types of media use the associa...

Page 88: ... disc drive Please refer to your computer s product specification for listing of specific format compatibilities Copy protection technology may also prevent or limit recording or viewing of certain optical media For details on how to use the software please refer to the respective Online Help menus Removing a disc with the computer on To remove an optical disc with the computer turned on 1 Press t...

Page 89: ... manual eject button Pencil lead can break off inside the computer and damage it 2 Pull the tray out until it is fully open remove the disc and place it in its protective cover 3 Gently press the tray in to close it Toshiba s online resources Toshiba maintains a number of online sites to which you can connect These sites provide information about Toshiba products give help with technical questions...

Page 90: ...a number of other features that enhance its energy efficiency Many of these energy saving features have been preset by Toshiba We recommend you leave these features active allowing your computer to operate at its maximum energy efficiency so that you can use it for longer periods while traveling Running the computer on battery power The computer contains a Lithium Ion Li Ion battery that provides ...

Page 91: ...will need to be replaced This is normal for all batteries To ensure that the battery maintains its maximum capacity operate the computer on battery power at least once a month The Lithium Ion battery has no memory effect so it is not necessary to let the battery fully discharge each time However for better accuracy of the battery meter it is helpful to fully discharge the battery periodically Plea...

Page 92: ... in system performance or stability issues Users who are not completely familiar with the power management component of the system should use the preset configuration For assistance with setup changes contact Toshiba s Customer Support Center Charging batteries The battery needs to be charged before you can use it to power the computer Always use the AC adaptor specified by Toshiba You can order a...

Page 93: ...ely discharged Leave the power connected and the battery should begin charging after a few minutes HINT Once the battery is fully charged we recommend that you periodically operate your computer on battery power until the battery discharges completely Please make a complete back up of your data to external media before discharging the battery For more information see Backing up your work on page 8...

Page 94: ...e clock The computer can be used while the RTC battery is being charged although the charging status of the RTC battery cannot be monitored Monitoring battery power The computer s main battery light gives you an indication of the main battery s current charge Glows amber while the main battery is being charged AC adaptor connected Glows white when the main battery is fully charged Battery life and...

Page 95: ...aining battery power The computer needs this time to check the battery s remaining capacity and perform its calculations Move the pointer over the power icon in the notification area see Finding your way around the desktop on page 109 for more information on the notification area A pop up message displays the remaining battery power as a percentage With repeated discharges and recharges the batter...

Page 96: ...ou do not manage to do any of these things before the main battery completely runs out of power the computer automatically enters Hibernation mode and turns itself off Hibernation mode keeps track of where you were so that when you turn on the power again you can continue where you left off Setting battery notifications You can set two notifications Each notification can be set to alert you when a...

Page 97: ...How long a fully charged battery pack lasts when you are using the computer depends on a number of factors such as How the computer is configured How much you use the internal storage drive optical disc drive or other optional devices Where you are working since operating time decreases at low temperatures There are various ways in which you can conserve power and extend the operating time of your...

Page 98: ...t individual power saving options to suit your own needs The following sections describe how to choose a Power Plan and discuss each power saving option Power Plans You can choose a predefined Power Plan or select your own combination of power options To do this 1 While on the desktop click or touch the Battery icon in the notification area 2 Click or touch More power options The Windows Power Opt...

Page 99: ...t need to be edited The eco plan is the best used for maximum battery time The Balanced plan is a compromise between battery time and performance Using the eco power plan This computer is equipped with the eco power plan Operating the computer with this power plan enabled reduces electrical power consumption by slightly lowering system performance For example when this power plan is enabled the br...

Page 100: ...es to handle it For models with an accessible battery read the following Changing the main battery information When your main battery has run out of power you have two options plug in the AC adaptor or install a charged battery Never short circuit the battery pack by either accidentally or intentionally bringing the battery terminals in contact with another conductive object This could cause serio...

Page 101: ...and remove any cables connected to the computer including the AC adaptor 4 Close the display panel and turn the computer upside down 5 Slide the battery release lock to the unlocked position Sample Illustration Unlocking the battery release lock 6 Slide and hold the battery release latch to release the battery 7 Pull the discharged battery out of the computer Sample Illustration Removing the batte...

Page 102: ...fire or electric shock Failure to do so could possibly result in serious injury Inserting a charged battery To insert a battery 1 Wipe the terminals of the charged battery with a clean cloth to ensure a good connection 2 Insert the charged battery into the slot until the latch clicks The battery pack has been designed so that you cannot install it with reverse polarity If the battery does not slid...

Page 103: ...ecautions Always immediately turn the power off and disconnect the power cable cord plug from the plug socket and stop using the computer if you observe any of the following conditions Offensive or unusual odor Excessive heat Discoloration Deformation cracks or leaks Smoke Other unusual events during use such as abnormal sound Do not expose the computer to fire The battery could explode Do not tur...

Page 104: ...g of your computer This User s Guide covers an entire product series Certain models may not have an accessible battery For models with a non accessible battery read the following disposal information Never attempt to dispose of a computer by burning or by throwing it into a fire and never allow exposure to a heating apparatus e g microwave oven Heat can cause a computer to explode and or release c...

Page 105: ...d regulations Put insulating tape such as cellophane tape on the electrode during transportation to avoid a possible short circuit fire or electric shock Failure to do so could possibly result in serious injury Always use the battery pack supplied as an accessory or an equivalent battery pack specified in the User s Manual Other battery packs have different voltage and terminal polarities Use of n...

Page 106: ...er leave your computer on a sunny ledge or in a place where it could get wet or covered in dust Always travel with the computer in a carrying case Toshiba offers a choice of carrying cases for the computer They all provide plenty of extra space for manuals power cords and compact discs Contact your authorized Toshiba representative for more information or visit Toshiba s Web site at accessories to...

Page 107: ...t corner of the screen or swipe in from the right edge a list of Windows charms will slide out from the right These Windows charms perform various commands including basics tasks like turning off the power and advanced PC settings You can go to the Start screen by clicking or touching the Start charm see Charms on page 108 You can also use the Windows key on your keyboard or on the LCD screen to g...

Page 108: ...r swiping in from the right edge your screen you will find a list of charms Search Share Start Devices and Settings Search This charm allows you to search for most anything you need to locate on your computer It can help you find apps documents photos and your favorite music Share This charm allows you to share music and photos with your favorite social Web sites Start This charm allows you to vie...

Page 109: ...d documents set up system components and perform most other computing tasks HINT The illustrated examples in this guide may appear slightly different from the screens displayed by your system The differences are not significant and do not indicate any change in the functionality of your system Finding your way around the desktop Your computer s desktop includes several standard features icons task...

Page 110: ...ently delete the file s or cancel the deletion If you delete a file of any size from an external media or flash media it does not go into the Recycle Bin The file is permanently deleted Permanently deleted files cannot be recovered from the Recycle Bin For more information on the Recycle Bin see Windows online Help If you place the pointer over an icon a popup description of the file contents appe...

Page 111: ...ivery of personalized content such as an instant message from a friend Tile notifications Used by applications that are not currently running with an at a glance characteristic giving you a quick preview of the subject line of your latest email or the current weather conditions Badge notifications A specialized type of tile notification shown on the Start screen tile using glyphs to indicate the n...

Page 112: ...e limited Follow the steps below to set up your Wireless connection 1 Move your pointer to the upper right corner of the screen or swipe in from the right edge When the Windows charms appear click the Settings charm 2 Click or touch the Wi Fi icon The Networks screen appears 3 Select your network 4 Click or touch Connect 5 Enter the network security key if applicable 6 Click or touch Next Your com...

Page 113: ...s using the built in speakers headphones or external speakers Recording sounds You may record sounds using the computer s internal microphones available on certain models or by connecting an optional external microphone Using a microphone 1 If you want to use an external microphone connect it to the computer 2 From the Start screen begin typing Sound Recorder and click or touch your selection If y...

Page 114: ...e volume down Do not set the volume too high when using headphones Continuous exposure to loud sound can harm your hearing TECHNICAL NOTE When using amplified speakers use speakers that require an external power source Other types of speakers will be inadequate to produce sound from the computer To play back sound files through external speakers or headphones 1 Locate the headphone jack on the com...

Page 115: ...on the Start screen click or touch the Camera tile The Web Camera indicator light glows when the Web Camera is active When the Web camera is not active the indicator light is off Using the Memory card reader The Memory card reader supports the use of Secure Digital SD Mini SD Micro SD SDHC SDXC or MultiMediaCard MMC media These media can be used with a variety of digital products digital music pla...

Page 116: ...mple Illustration Inserting memory media When inserting memory media do not touch the metal contacts You could expose the storage area to static electricity which can destroy data Always remove memory media when not in use Removing memory media 1 If you are not currently on the Desktop choose the Desktop tile on the Start screen otherwise skip to step 2 2 Prepare the card for removal by clicking o...

Page 117: ...Safe to Remove Hardware If the computer has a spring loaded adapter slot see step 4 otherwise skip to step 5 4 Gently press the card inward to release it The card pops out slightly 5 Grasp the card and pull it straight out Sample Illustration Removing memory media Do not remove memory media while data is being written or read Even when the Windows message copying disappears writing to the media mi...

Page 118: ...ons or change default options These utilities are described in this chapter The utilities described in this chapter and the icons shown in the sample images are applicable only if the related utility is available on your system Desktop Assist eco Utility Supervisor password User password System Settings Sleep Utilities Function Key HDD Protection Utility Recovery Media Creator Service Station TOSH...

Page 119: ...nge of computer settings To access Desktop Assist from the Start screen begin typing Desktop Assist or while in the Desktop screen double click or touch the Desktop Assist icon The Desktop Assist window appears Sample Image Desktop Assist window The Desktop Assist offers several options Media Entertainment Tools Utilities Support Recovery ...

Page 120: ...120 Utilities Desktop Assist Media Entertainment The features available in this category are TOSHIBA Optical Disc Player Audio Enhancement Sample Image Desktop Assistwindow Media Entertainmenttab ...

Page 121: ...ktop Assist Tools Utilities The features that may be available in this category are eco Utility Password Utility System Settings Function Key HDD Protection Utility Sample Image Desktop Assist window Tools Utilities tab ...

Page 122: ...op Assist Support Recovery The features that may be available in this category are Recovery Media Creator Service Station TOSHIBA Application Installer User s Guide Sample Image Desktop Assist window Support Recovery tab ...

Page 123: ...co Utility or while in the Desktop screen double click or touch the Desktop Assist icon 2 Click or touch Tools Utilities 3 Click or touch eco Utility The eco Utility window appears Sample Image eco Utility window 4 To activate the eco power plan select eco Mode on the left side 5 Click or touch the eco Mode button 6 Click or touch Close For more information on the eco power plan and utility click ...

Page 124: ...omputer When setting up passwords keep the following in mind The supervisor password must be set before the user password or the user password must be deleted and then re entered after the supervisor password is set The user password can be set up under the supervisor password Using a supervisor password A supervisor password prevents other users from changing hardware configuration options Settin...

Page 125: ...sword 5 Click or touch Set 6 Enter your password and then enter it again to verify 7 Click or touch Set Under User Policy this option may or may not ask for password verification 8 Click or touch OK to save your password as a text file Password Utility will suggest memo txt for the text file name If you have saved a password previously using the same name may overwrite your password text file with...

Page 126: ...ick or touch Delete 8 Enter the password and then click or touch Verify 9 Click or touch OK to exit Using a user password A user password provides power on password protection Setting a user password If you choose to set a supervisor or user password TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not remember it TOSHIBA is not respons...

Page 127: ...er it again to verify 7 Click or touch Set 8 Click or touch OK to save your password as a text file Password Utility will suggest memo txt for the text file name If you have saved a password previously using the same name may overwrite your password text file with the new password By using a different name you can prevent overwriting your previously stored passwords 9 Click or touch Save 10 Click ...

Page 128: ...op screen double click or touch the Desktop Assist icon 2 Click or touch Tools Utilities 3 Click or touch Password Utility A pop up screen appears asking for a password 4 Enter your password and then click or touch Verify 5 Click or touch Delete An authority verification pop up screen appears 6 Click or touch Delete 7 Enter the password and then click or touch Verify 8 Click or touch OK to exit ...

Page 129: ...ist icon 2 Click or touch Tools Utilities 3 Click or touch System Settings The System Settings screen appears Sample Image System Settings screen General tab options The System Settings screen may have the following tabs Boot Options Allows you to change the sequence in which your computer searches the drives for the operating system Boot Priority Allows you to configure boot priority settings Pan...

Page 130: ...u to enable or disable HDD Protection Keyboard Allows you to access the wake on keyboard function or to configure the function keys LAN Allows you to set networking functions ODD tray lock Allows you to set conditions for ODD tray lock SATA Allows you to set conditions for SATA Sleep Utilities Allows you to enable or disable Sleep and Charge Sleep and Music functions Sleep and Charge Allows you to...

Page 131: ...s power DC 5V to the USB port even when the computer is in Sleep mode Hibernation mode or shutdown state powered off This function can only be used for the port that supports the USB Sleep and Charge function hereinafter called compatible port Compatible ports are USB ports that have the symbol icon You can use the USB Sleep and Charge function to charge certain USB compatible external devices suc...

Page 132: ...port when the AC adaptor is not connected to the computer the battery of the computer will be depleted even when the power of the computer is turned OFF As such we recommend that you connect the AC adaptor to the computer when using the USB Sleep and Charge function External devices connected to the USB bus power DC 5V function that interfaces with the power ON OFF of the computer may always be in...

Page 133: ...ider at the bottom of the utility window beneath the Disable features when the battery level reaches 10 heading to specify when charging should stop For example if you set the slider to 10 charging will stop when 10 or less of the battery power remains Power supply mode settings Your computer may provide two different charging modes to support various types of USB devices If your computer provides...

Page 134: ...bled it is possible to play music from the computer s speakers by connecting an audio cable to the Microphone Line in jack Using this feature discharges the computer s battery therefore it is recommended that the computer be connected to an external power source via the AC Adaptor The volume settings and sound quality may differ between Windows mode and Sleep and Music mode When using the Sleep an...

Page 135: ... set the motion detector s sensitivity level for AC power and battery power operation To use the HDD Protection Utility 1 While in the Desktop screen double click the Desktop Assist icon 2 Click Tools Utilities 3 Click System Settings 4 Click HDD Protection The HDD Protection Properties window appears Sample Image HDD Protection Properties window 5 Select ON to enable HDD protection or select OFF ...

Page 136: ...136 Utilities Function Key Function Key Turns notifications for the keyboard backlight and touch pad status ON OFF Sample Image Function Key The Function option is disabled by default NOTE ...

Page 137: ... information on using the utility to create recovery media see Creating recovery media on page 57 Service Station The Service Station helps you keep your new computer running at its best by notifying you when updated software firmware documentation or other information is available for your computer The Service Station will alert you when updates are available and you can then choose to install th...

Page 138: ...on Installer from the Start screen begin typing Application Installer or while in the Desktop screen double click or touch the Desktop Assist icon 2 Click or touch Support Recovery 3 Click or touch TOSHIBA Application Installer The TOSHIBA Application Installer window appears Sample Image TOSHIBA Application Installer selection screen 4 Click or touch the item you want to install 5 Click or touch ...

Page 139: ... problems you are most likely to encounter If all else fails contact Toshiba You will find information on Toshiba s support services at the end of this chapter Problems that are easy to fix Your program or application stops responding The Windows 8 operating system allows for the use of both applications Apps used with the Windows Modern UI and programs used in the traditional Windows desktop envi...

Page 140: ...t End Task Closing all programs should allow you to continue working If it does not power off your computer and then restart it Problems when you turn on the computer These problems may occur when you turn on the power The computer will not start Make sure you attached the AC adaptor and power cord cable properly Press and hold the power button for at least 10 seconds If you are using the AC adapt...

Page 141: ...s recommended that you do not leave the computer in Sleep mode for long periods of time To charge the battery leave the computer plugged into a live wall outlet for several hours For more information see Charging the main battery on page 92 The AC power light is blinking If the AC power light is blinking try the following steps 1 Connect the AC adaptor to a different power outlet preferably in a d...

Page 142: ... the battery light is blinking when the computer is on this indicates a power mismatch Do the following 1 Check the OUTPUT specifications on the AC adaptor for example DC 19V 3 95A 2 Check the INPUT specifications on the bottom of the computer The output specifications of the AC adaptor must match the input specifications of the computer 3 If the specifications do not match locate and use the AC a...

Page 143: ...wice the Windows Boot menu will launch To enter the Boot menu manually 1 Press Ctrl Alt and Del simultaneously once 2 Press the Power button in the lower right corner of your screen 3 Click or touch the Restart option from the menu 4 Click or touch Troubleshoot from the menu You now have several options Refresh your computer Your files and personalization settings won t change Your computer settin...

Page 144: ... automates the repair process The Operating System will automatically look for problems and repair them if possible Command Prompt The command prompt is a very powerful tool for advanced users Startup Settings In previous Operating Systems the majority of the options found on this menu were available by pressing the F8 key during the Windows boot process Enable low resolution video mode Restarts W...

Page 145: ...stuck in a loop where it fails attempts to restart and fails again repeatedly Internet problems My Internet connection is very slow Many factors contribute to the speed with which you can surf the Internet They include network speed network conditions time of day when everyone else is surfing your access can be slow and popularity of the sites you are trying to access If accessing a particular sit...

Page 146: ...d Support screen appears do one or both of the following In the open search field type the topic you need help with and follow the on screen instructions Click or touch one of the options listed in the window and follow the instructions You can connect to Support Online by going to Toshiba support at support toshiba com Fixing a problem with Device Manager Device Manager provides a way to check an...

Page 147: ...es basic information about the device The Resources tab which lists resources assigned to the device This tab does not appear if the device is not using resources The Driver tab which displays the drivers being used by the device This tab also provides options for updating the driver or rolling back the driver in case the new version is causing a problem The tabs that appear in the dialog box vary...

Page 148: ... the error recurs remove the memory module entirely and check for the error again If removing the memory module eliminates the error the memory module may be faulty If the error recurs without the memory module installed the error is not caused by the memory module TECHNICAL NOTE You must have at least one memory module installed for the computer to work For this model Slot A is the bottom slot Sl...

Page 149: ...and power cord cable work correctly but the battery will not charge The battery does not charge while the computer is consuming full power Try turning off the computer The battery may not be inserted correctly in the computer Turn off the computer remove the battery if applicable clean the contacts with a soft dry cloth if necessary and replace the battery See Removing the battery from the compute...

Page 150: ...ll batteries To purchase a new battery pack see your accessories information included with your computer or visit the Toshiba Web site at accessories toshiba com Refer to this site often to stay current on the most recent software and hardware options for your computer and for other product information For more information on maintaining battery power see Changing the main battery on page 100 Keyb...

Page 151: ...an external monitor Check that the monitor is turned on Check that the monitor s power cord cable is firmly plugged into a working power outlet Check that the cable connecting the external monitor to the computer is firmly attached Try adjusting the contrast and brightness controls on the external monitor Press F4 to make sure the display priority is not set for the built in screen The screen does...

Page 152: ...ake sure the external monitor is capable of displaying at resolutions of 800 x 600 or higher Devices that do not support this resolution will only work in Internal External mode and not simultaneous mode Small bright dots appear on your TFT display when you turn on your computer Small bright dots may appear on your screen display when you turn on your computer Your display contains an extremely la...

Page 153: ...to appear to have garbage in them Error checking This feature is not available for optical disc drives Run Error checking which analyzes the directories and files on the storage drive and repairs any damage it finds To run Error checking 1 From the Start screen type computer 2 Click or touch Computer from the list that appears Sample Image Search results for computer 3 Right click or touch the dri...

Page 154: ...pe in from the right edge When the Windows charms appear click or touch the Search charm then click or touch Settings and in the Search field type Defragment 2 Click or touch Defragment and Optimize Drives 3 From the Optimize Drives menu click or touch the drive you wish to defragment 4 Click or touch the Optimize button The system will display the status as it optimizes and defragments the drive ...

Page 155: ...lace the disc in the tray Make sure that the disc is lying flat against the tray label side up Close the tray carefully making sure it has shut completely You press the disc eject button but the drive tray does not slide out Make sure the computer is connected to a power source and turned on The optical disc drive eject mechanism requires power to operate Make sure a program is not accessing the d...

Page 156: ...nd is coming from the computer s speakers Adjust the volume control Try pressing the F11 key to see if volume mute is disabled Check that the volume control on the computer is turned up If you are using external headphones or speakers check that they are securely connected to your computer The computer emits a loud high pitched noise This is feedback between the microphone and the speakers It occu...

Page 157: ...formation on the screen differently from the way they print it See if your program has a print preview mode This mode lets you see your work exactly as it will print Contact the software manufacturer for more information Wireless networking problems This section provides general troubleshooting tips for networking problems specifically wireless Wi Fi networking The terms and concepts used assume a...

Page 158: ...he screen or swipe in from the right edge When the Windows charms appear click or touch the Search charm and then type Computer Click or touch Control Panel System and Security and then System Carefully note any error messages these will be very helpful if you should confer with a support technician at a later time To enable or disable wireless communication use the F12 key For more information se...

Page 159: ...ve can also cause audio problems If you have tried several discs and all fail consider sending your drive to an authorized service provider to get it cleaned 5 From the Start screen type Computer Click or touch Computer from the list that appears The optical disc drive should appear in the list 6 See Checking device properties on page 147 for instructions on using Device Manager to view the optica...

Page 160: ...hould not rely solely on this feature Save your work See Computing tips on page 77 for instructions On a regular basis back up the information stored on your internal storage drive Use Windows to back up files or the entire computer to an optical disc or external hard disk Here are some ways you can do this Use the Windows operating system to back up files or your entire computer to an optical dis...

Page 161: ...atures to protect yourself from much more difficult and time consuming restoration procedures and to safeguard your valuable data from loss Saving system configuration with restore points The System Restore feature of the Windows operating system quickly creates restore points snapshots of your Windows operating system configuration and saves them for later recall If you experience problems after ...

Page 162: ...splays a message that the restore point was successfully created 9 Click or touch Close Then at a later time you can re establish your Windows configuration using the saved restore point To do this 1 From the Start screen type Control Click or touch Control Panel from the list that appears 2 Click or touch System and Security and then System 3 In the left pane click or touch System Protection The ...

Page 163: ...le component of your computer system may be a recent backup of your data Fortunately the Windows operating system offers a convenient way to back up your computer or just your important files to optical disc drives or hard drives An external hard drive is recommended in case the internal storage drive fails No additional software is required Most of the optical disc drives built into recent Toshib...

Page 164: ...then be able to easily restore the Windows operating system to the state it was in prior to the installation undoing any changes that the installation process introduced Back up your critical data see Backing up your data or your entire computer with the Windows operating system on page 163 Have your back up DVD s on hand in case you need any files from them Do not guess follow directions carefull...

Page 165: ... hardware or software item repeat these steps starting at step 1 if any of your critical data has changed or starting at step 2 if no critical data has changed USB Sleep and Charge is not working USB Sleep and Charge may be disabled Open the TOSHIBA Sleep and Charge utility to check if the feature is disabled and to enable it if necessary Make sure that the device you want to charge is connected t...

Page 166: ...p and Charge function In that case use a USB port that does not have the USB Sleep and Charge function compatible icon if you have a non Sleep and Charge USB port available or disable the USB Sleep and Charge function For more information see Sleep Utilities on page 131 If you need further assistance If you have followed the recommendations in this chapter and are still having problems you may nee...

Page 167: ...Canada www toshiba Europe com Europe www toshiba co jp index htm Japan latin toshiba com Mexico and all of Latin America acclaim toshiba com Toshiba USA Self Service support web site laptopforums toshiba com Community discussion forums for Toshiba laptop users Australia Toshiba Australia Pty Limited 84 92 Talavera Road North Ryde NSW 2113 Sydney Australia Canada Toshiba Canada Ltd 191 McNabb Stree...

Page 168: ...to Piso Col Lomas de Chapultepec CP 11000 Mexico DF Spain Toshiba Information Systems España S A Parque Empresarial San Fernando Edificio Europa 1a Planta Escalera A 28831 Madrid San Fernando de Henares Spain United Kingdom Toshiba Information Systems U K Ltd Toshiba Court Weybridge Business Park Addlestone Road Weybridge Surrey KT15 2UL United Kingdom United States Toshiba America Information Sys...

Page 169: ... Function keys provide a quick way to modify selected system functions and to launch applications Functions TOSHIBA Function keys are used to set or modify the following system functions Help file Brightness control Output Display switch Touch pad Volume mute Wireless ...

Page 170: ... Functions 5 375 x 8 375 ver 2 3 Help file Display brightness This TOSHIBA Function key displays the help file This TOSHIBA Function key decreases the screen brightness This TOSHIBA Function key increases the screen brightness ...

Page 171: ... the display options and highlights the available options PC screen only Duplicate Extend Second screen only Sample Image Display mode options window All of the above modes are always displayed on the screen however only the available modes for your system are functional depending on the attached external display s NOTE ...

Page 172: ... page 67 This TOSHIBA Function key allows you to restart playing the current track or go to the previous track This TOSHIBA Function key allows you to start playing or pause the media currently playing This TOSHIBA Function key allows you to go to the next track This TOSHIBA Function key decreases the volume This TOSHIBA Function key increases the volume This TOSHIBA Function key enables disables ...

Page 173: ...are Disables the wireless antenna Airplane mode is ON Enables the wireless antenna Airplane mode is OFF Fn This TOSHIBA Function key allows you to zoom out Fn This TOSHIBA Function key allows you to zoom in Fn This TOSHIBA Function key turns the backlit keyboard ON and OFF Available on certain models Fn Space bar This TOSHIBA Function key switches screen resolution Cycle through the screen resolut...

Page 174: ... with the correct power supply for the country of purchase This appendix shows the shapes of the typical AC power cord cable connectors for various parts of the world USA UL approved Canada CSA approved United Kingdom BS approved Europe VDA approved NEMKO approved Australia AS approved ...

Page 175: ...AC Alternating Current BIOS Basic Input Output System BD ROM Blu ray Disc Read Only Memory bps bits per second CD Compact Disc CD ROM Compact Disc Read Only Memory CD RW Compact Disc Rewrite Memory CMOS Complementary Metal Oxide Semiconductor CPU Central Processing Unit DC Direct Current DMA Direct Memory Access DIMM Dual Inline Memory Module DOS Disk Operating System ...

Page 176: ...inition Multimedia Interface Consumer Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I O Input Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per second MIDI Musical Instrument Digital Interface PC Personal Computer...

Page 177: ...h and high quality color Active matrix displays are viewable from wider angles than most passive matrix displays adapter A device that provides a compatible connection between two units For example the computer s internal display adapter receives information from the software and translates it into images on the screen An adapter can take a number of forms from a microprocessor to a simple connect...

Page 178: ...nformation is passed between two devices This is the basic unit of measure used in modem communications and is similar but not identical to the baud rate See also baud rate boot To start the computer The term boot originates from bootstrap program as in pulling itself up by its bootstraps a program that loads and initializes the operating system See also reboot boot disk See system disk boot prior...

Page 179: ...aph break in a word processing program A character occupies one byte of computer storage Charm charms Start screen icons that slide out from the right side of the screen and direct you to various Windows functions chip A small piece of silicon containing computer logic and circuits for processing memory input output and or control functions Chips are mounted on printed circuit boards click To pres...

Page 180: ... 7 and earlier releases of the Windows operating system default The setting selected by a program when the user does not specify an alternative setting device A component attached to the computer Devices may be external outside the computer s case or internal inside the computer s case Printers disk drives and modems are examples of devices device driver A program called a driver that permits a co...

Page 181: ... primary button rapidly twice without moving the pointing device In the Windows operating system this refers to the pointing device s left button unless otherwise stated download 1 In communications to receive a file from another computer through a modem or network 2 To send font data from the computer to a printer See also upload drag To hold down the mouse button while moving the pointer to drag...

Page 182: ...ge drive that keeps track of the location of stored files file name A set of characters that uniquely identifies a file within a particular folder It consists of two parts the actual name and the file name extension See also file extension file extension The three characters following the period pronounced dot at the end of a file name The extension indicates the type of file Examples are exe for ...

Page 183: ...a The primary or only hard disk in a computer is usually fixed but some computers have secondary hard disks that are removable hardware The physical components of a computer system Compare software HDMI High Definition Multimedia Interface An interface used to transmit high quality audio and video signal via a single cable in digital format providing better picture quality than analog signal HDMI ...

Page 184: ...ing speed It is slower than L1 cache and faster than main memory See also cache CPU cache L1 cache LAN Local Area Network A group of computers or other devices dispersed over a relatively limited area and connected by a communications link that enables any device to interact with any other on the network LED Light Emitting Diode A solid state lamp SSL that uses light emitting diodes LEDs as the so...

Page 185: ... ROM microprocessor See Central Processing Unit CPU MIDI Musical Instrument Digital Interface A standard for connecting musical instruments synthesizers and computers The MIDI standard provides a way of translating music into a form computers can use and vice versa motherboard The computer s main circuit board that contains the processor memory and other primary components MS DOS prompt See system...

Page 186: ... reads plastic coated discs on which information is recorded digitally and uses a laser to read data music or videos P palette See color palette password A unique string of characters entered by a user to verify his or her identity to the computer or the network PC Card A credit card sized expansion card designed to increase the capabilities of computers PC Cards provide functions such as modem fa...

Page 187: ...lication utility properties The attributes of an object or device For example the properties of a file include the file s type size and creation date R RAM Random Access Memory Volatile memory that can be written to as well as read Volatile here means that information in RAM is lost when you turn off your computer This type of memory is used for your computer s main memory See also memory Compare ...

Page 188: ...herwise specify text data or graphics with the intent to perform some operation on it shortcut See keyboard shortcut Sleep A feature of some Windows operating systems that allows you to turn off the computer without exiting your open applications and to continue from where you left off when you turn the computer on again software See program Compare hardware solid state drive A data storage device...

Page 189: ...ial Bus USB USB Flash drive A small portable flash memory card that plugs into a computer s USB port and functions as a portable hard drive They are smaller and more durable than an external hard drive because they do not contain any internal moving parts but have less storage capacity See also Universal Serial Bus USB utility A computer program designed to perform a narrowly focused operation or ...

Page 190: ... screen 83 audio features 113 B backing up files 78 84 Backlit keyboard 80 battery battery life 91 Call2Recycle 106 care 103 104 changing 100 charge indicator light 42 charge time 92 charger 92 charging 42 92 charging the real time clock RTC 93 conserving power 97 determine remaining power 95 disposal 105 indicator light 95 installation 102 low charge 96 maintaining 104 maximum capacity 91 monitor...

Page 191: ...ing on battery power 90 setting up 39 computer lock 75 computer will not start troubleshooting 140 computing habits troubleshooting 160 computing tips 77 connecting AC adaptor 40 AC adaptor cord to DC IN 41 computer to a network 113 external device 70 HDMI compatible TV or display device 71 monitor 72 power cord cable 42 power source 41 cooling fan adequate ventilation 39 customize computer settin...

Page 192: ...ey 136 Function Keys disabling or enabling wireless devices 173 Function keys 172 display brightness 170 Help file 170 keyboard Function keys 173 media buttons 172 Output Display switch 171 volume mute 172 Zoom Display resolution 173 function keys 80 H HDD Protection Utility 135 headphones using 114 I icon desktop 110 moving to desktop 110 recycle bin 110 safety 29 Shut down 45 46 49 148 Initial s...

Page 193: ...ng 113 connecting your computer 113 networking wireless 112 notification area 111 notifications 111 O online resources Toshiba 89 optical disc Auto Run feature 87 handling 87 inserting 86 playing optical media 87 positioning 86 recording optical media 87 removing with computer off 89 removing with computer on 88 optical disc drive components 85 drive in use indicator light 85 eject button 85 handl...

Page 194: ...ications 66 internal storage drive 56 refresh your PC 61 reset your PC 63 restoring from recovery media 59 Recovery Media Creator 137 recycle bin icon 110 refresh your PC with user s data 61 registering computer 44 removing an optical disc with computer on 88 and optical disc with computer off 89 battery from the computer 101 memory module 54 restart computer 45 restore points troubleshooting 161 ...

Page 195: ... Web site 44 worldwide offices 167 Toshiba accessories memory 47 TOSHIBA Application Installer 138 TOSHIBA Function key zooming in 173 zooming out 173 TOSHIBA Function Keys functions 169 touch pad using 67 touch screen navigation 81 traveling tips 106 troubleshooting 151 AC power light is blinking 141 battery light is blinking 142 bookmarkedsitenotfound 145 checkingdeviceproperties 147 computer wi...

Page 196: ...SB Sleep and Charge cannot use 165 USB Wakeup function does not work 166 user password deleting 128 user password setting 126 using a microphone 113 computer lock 75 DVDs 84 eco power plan 99 Memory card reader 115 optical disc drive 84 touch pad 67 Web Camera 115 using the keyboard 79 Utilities 118 V video projector adjusting display 73 W warranty standard limited warranty 30 Web Camera using 115...

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