102
If Something Goes Wrong
Memory problems
Memory problems
Incorrectly connected or faulty memory modules may cause
errors that seem to be hardware or even software related. It
is worthwhile checking for these first:
1
From the Start or Desktop screen, move your pointer
over the upper or lower right corner of the screen.
2
When the Windows charms appear, click or touch the
Settings
(
) charm.
3
In the lower right of the screen click or touch the
Power
(
) icon.
(Sample Image) Shut down
4
While holding the
Shift
key, click or touch the
Shut
down
option.
The computer closes all open applications, shuts down
the operating system, and then turns off.
5
Check for the error again.
6
If the error recurs, remove the memory module entirely
and check for the error again.
If removing the memory module eliminates the error, the
memory module may be faulty. If the error recurs without
the memory module installed, the error is not caused by
the memory module.
TECHNICAL NOTE: You must have at least one memory
module installed for the computer to work.
For this model, Slot A is the bottom slot. Slot B is the top
slot. If only one memory module is to be installed, it must
be installed in Slot A.
Shut down option
Power
NOTE
