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If you need further assistance
5.375 x 8.375 ver 2.3
If you need further assistance
If you have followed the recommendations in this section and are
still having problems, you may need additional technical assistance.
This section contains the steps to take to ask for help.
Before you contact Toshiba
Since some problems may be related to the operating system or the
program you are using, it is important to investigate other sources
of assistance first.
The Toshiba Drive Setup
window does not appear
when I connect the drive to
my computer.
The Setup window displays each time you connect the drive to
your computer with a USB cable, until you have activated all of
the applications or until you select the "Do not show the Setup
window next time" checkbox. To access the Setup window
again after disabling it:
1. Make sure the drive is connected to the computer with a
USB cable (not an eSATA cable).
2. In My Computer or Computer, right-click the Virtual CD icon
and select Open.
3. Double-click the Launch Setup icon.
When I leave my computer
idle for a while and come
back, the drive will not work
properly.
Your computer may have gone into Sleep/Standby mode.
Touch any key or move the mouse to wake up the computer.
You can change the Sleep/Standby mode settings in your
computer’s Power Options found in the Control Panel.
If the drive still does not work, try restarting your computer.
The drive feels warm when
powered on. Is this
dangerous?
When in operation, the drive may feel quite warm to the touch.
This is normal.
The following “Device
cannot start.Code (10).”
message displays.
Disconnect and re-connect the drive. Make sure your cable
connections are secure.
If the condition does not clear, contact Toshiba support.
After connecting the drive to
my computer the following
alert message displays:
“Hi-Speed USB device
plugged into non-Hi-Speed
USB Hub.” What does this
mean?
This message displays if you connected the drive into a USB
port that only supports USB 1.1. The drive will operate at USB
1.1 speeds (up to 12 Mbps). For faster performance, connect
the drive to a computer with a USB 2.0 port.
Problem(s)
Solution(s)
