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Troubleshooting and support
5.375 x 8.375 ver 2.3
Q: What are the specific file formats that the drive will back up
when I select a file type category?
A: By default, the supported file formats for the file type categories
are:
❖
Picture Files: JPG, JPEG, BMP, TIF, GIF, PNG, and PSD
❖
Music Files: MP3, WMA, AAC, MP4
❖
Video Files: AVI, WMV, WM9, MPG, MPEG, MOV, FLV,
AND 3GP
❖
Office Documents: DOC, XLS, XLA, PPT, PDF, MDB,
XLSX, DOCX, PPS, PPSX, PPTX and RTF
You can add other file formats to each file type category by
adjusting the File Filtering preferences in the Backup Software
Control Pad. Go to Tools, Preferences, and then File Filtering. For
more information, see
“Using the Backup Software Control Pad”
.
Troubleshooting and support
Problem(s)
Solution(s)
The drive is not working
properly or there is no power
to the drive when I turn it on.
Check to make sure the drive is connected properly to the
computer or USB hub. If you are using a USB hub, check to
make sure that the hub is properly connected to your computer
and to a working electrical outlet.
Check to make sure the connected computer is on.
Check to make sure the AC adaptor is connected to the drive
and to a working electrical outlet.
Check to make sure your cable connections are secure.
The computer does not
recognize the drive.
Check to make sure that the cable is firmly connected to the
computer and the drive.
Disconnect and then re-connect the cable and then try
accessing the drive again.
If you are using a USB expansion card, make sure it is working
properly and update the software/firmware, if necessary.
Check to make sure you have the latest updates for your
operating system.
The Virtual CD icon does not
appear in my file
management application.
Make sure the external drive is connected to the computer with
a USB cable. The Virtual CD is not accessible when the drive is
connected to the computer with an eSATA cable.
