Toshiba Encore mini User Manual Download

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Chapter 6

If Something Goes
Wrong

Some problems you may encounter when using your device
are relatively easy to identify and solve. Others may require
help from your network administrator or the manufacturer of
the software program.

This chapter aims to help you solve many problems by
yourself. It covers the problems you are most likely to
encounter.

If all else fails, contact Toshiba. You will find information on
Toshiba’s support services at the end of this chapter.

Problems that are easy to fix

Your program or application stops responding.

The operating system allows for the use of both
applications (“Apps” used with the Windows

“Modern

UI”) and programs (used in the traditional Windows

desktop environment). For the purpose of simplifying the
information we will use the terms interchangeably in this
chapter.

NOTE

Summary of Contents for Encore mini

Page 1: ...Toshiba s Web site at support toshiba com At this Web site you will find answers for many commonly asked technical questions plus many downloadable software drivers BIOS updates and other downloads For more information see If Something Goes Wrong on page 79 in this guide User s Guide ...

Page 2: ...vailable As with any new technology you must read and follow all set up and usage instructions in the applicable user guides and or manuals enclosed or provided electronically If you fail to do so this product may not function properly and you may lose data or suffer other damage TOSHIBA AMERICA INFORMATION SYSTEMS INC TOSHIBA ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODU...

Page 3: ...d for any critical applications Critical applications means life support systems medical applications connections to implanted medical devices commercial transportation nuclear facilities or systems or any other applications where product failure could lead to injury to persons or loss of life or catastrophic property damage ACCORDINGLY TOSHIBA ITS AFFILIATES AND SUPPLIERS DISCLAIM ANY AND ALL LIA...

Page 4: ...elocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Only Peripherals complying with the FCC Class B limits may be attached to this equipment Operation with noncompliant peripherals or peripheral...

Page 5: ...es Bluetooth transmissions might slow down or cause errors If you detect certain interference while you use a Bluetooth device always change the frequency move your device to the area outside of the interference range of 2 4 GHz Wireless LAN devices 40 meters 43 74 yards or more or stop transmitting from your device Please contact TOSHIBA computer product support on Web site http www toshiba europ...

Page 6: ...ive research literature In some situations or environments the use of Bluetooth wireless technology may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using the equipment with Bluetooth wireless technology on board airplanes or In any other environment where the risk of interference to other devices or ser...

Page 7: ...ork performance or even lose your network connection If you should experience any such problem immediately turn off your Bluetooth or Wireless LAN device Please contact Toshiba computer product support on Web site http www toshiba europe com computers tnt bluetooth htm in Europe or support toshiba com in the United States for more information Radio Frequency Interference Requirements This device i...

Page 8: ...ss LAN may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using the Wireless LAN equipment on board airplanes or In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless ...

Page 9: ...ing power of your device is automatically decreased when full power is not needed for the wireless connection to increase system efficiency and to minimize interference on the network The lower the power output of the device the lower its SAR value As stated by the World Health Organization present scientific information indicates no special precautions are needed for the use of this device To fur...

Page 10: ...e reçu même s il est susceptible de compromettre son fonctionnement The term IC before the equipment certification number only signifies that the Industry Canada technical specifications were met To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed ...

Page 11: ...2 11a radio device Regulatory statements This product complies with any mandatory product specification in any country region where the product is sold In addition the product complies with the following EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards This product is carrying the CE Mark in accordance with the related European Directives The part...

Page 12: ... or cadmium Cd defined in the Battery Directive 2006 66 EC then the chemical symbols for lead Pb mercury Hg and or cadmium Cd will appear below the crossed out wheeled bin symbol on the battery In the European Union these symbols indicate that when the last end user wishes to discard this product it must be sent to appropriate facilities for recovery and recycling This Directive applies to EU memb...

Page 13: ... Pour les enregistrements et licences veuillez contacter l IBPT Deutschland License required for outdoor installations Check with reseller for procedure to follow Anmeldung im Outdoor Bereich notwendig aber nicht genehmigungspflichtig Bitte mit Händler die Vorgehensweise abstimmen France Restricted frequency band only channels 1 to 7 2400 MHz and 2454 MHz respectively may be used outdoors in Franc...

Page 14: ...t staff responsible for the wireless network The 5 GHz Turbo mode feature is not allowed for operation in any European Community country This device must not be operated in ad hoc mode using channels in the 5 GHz bands in the European Community Ad hoc mode provides a direct communication between two client devices without a Wireless LAN Access Point European Community Countries 5150 5250 MHz Chann...

Page 15: ...cy electric machinery shall resist against interference from legal communications or from industrial scientific and medical radio emission electric machinery Using this Equipment in Japan In Japan the frequency bandwidth of 2 400 MHz to 2 483 5 MHz for second generation low power data communication systems such as this equipment overlaps that of mobile object identification systems premises radio ...

Page 16: ... 2 400 MHz to 2 483 5 MHz 3 TOSHIBA Direct PC Monday Friday 10 00 17 00 Toll Free Tel 0120 15 1048 Direct Dial 03 3457 4850 Fax 03 3457 4868 The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations and non licensed specified low power radio stations for mobile object identification s...

Page 17: ... Inc with all rights reserved Under the copyright laws this guide cannot be reproduced in any form without the prior written permission of Toshiba No patent liability is assumed however with respect to the use of the information contained herein 2014 by Toshiba America Information Systems Inc All rights reserved Export Administration Regulation This document contains technical data that may be con...

Page 18: ...LIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL CONSEQUENTIAL SPECIAL OR EXEMP...

Page 19: ...ndows and Windows Media are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries microSD is a trademark or registered trademark of SD 3C LLC in the United States other countries or both Wi Fi is a registered trademark of the Wi Fi Alliance All other brand and product names are trademarks or registered trademarks of their respective compani...

Page 20: ...efficient use of resources and appropriate treatment of hazardous substances in accordance with recycling regulations in each state country and territory Toshiba wants to make it easy for customers to recycle products at the end of the life cycle To learn more about Toshiba s sustainability commitment visit toshiba com recycle Reuse Donation Recycling Functional devices can be donated to a local c...

Page 21: ...and specifications 28 Documentation 28 Service options 28 Precautions 29 File management tips 30 Chapter 1 Getting Started 31 Selecting a place to work 31 Features and components 32 Front 32 Back 33 Left side 33 Right side 34 Top 34 Bottom 35 Setting up your device 35 Connecting to a power source 36 Charging the battery 37 ...

Page 22: ... 48 Caring for your device 48 Cleaning the device 48 Chapter 2 Learning the Basics 49 Computing tips 49 Touch screen 50 Touch screen navigation 51 Mouse properties 52 Starting an app 52 Starting an app using Search 53 Saving your work 53 Backing up your work 54 Toshiba s online resources 54 Chapter 3 Mobile Computing 55 Toshiba s energy saver design 55 Running the device on battery power 55 Batter...

Page 23: ...io features 71 Recording sounds 71 Using external speakers or headphones 72 Using the Web Camera 73 Using a microSD Card 73 Inserting memory media 74 Removing memory media 74 Chapter 5 Utilities 76 TOSHIBA Display Utility 77 Service Station 78 Chapter 6 If Something Goes Wrong 79 Problems that are easy to fix 79 Problems when you turn on the device 80 The Windows operating system is not working 81...

Page 24: ... 90 Wireless networking problems 91 Develop good computing habits 92 Data and system configuration backup in the Windows operating system 93 If you need further assistance 97 Contacting Toshiba 98 Other Toshiba Internet Web sites 98 Toshiba s worldwide offices 98 Appendix A Power Cord Cable Connectors 100 Glossary 101 Index 117 ...

Page 25: ...Restriction of the use of certain Hazardous Substances in electrical and electronic equipment RoHS which restricts use of certain chemicals including but not limited to lead cadmium mercury hexavalent chromium PBB and PBDE Toshiba requires its device component suppliers to meet RoHS requirements and verifies its suppliers commitment to meeting RoHS requirements by conducting component sampling ins...

Page 26: ...Your particular model may not have all the features and specifications listed or illustrated For more detailed information about the features and specifications on your particular model please visit Toshiba s Web site at support toshiba com While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein product specifications configurations ...

Page 27: ...in death or serious injury Indicates a potentially hazardous situation which if not avoided could result in death or serious injury Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury Indicates a potentially hazardous situation which if not avoided may result in property damage Provides important information Other icons used Additional icons high...

Page 28: ...Documentation Your device comes with the following documentation An electronic version of the User s Guide this document A Quick Start document It may also include other documentation For accessory information visit Toshiba s Web site at accessories toshiba com Service options Toshiba offers a full line of service programs to complement its standard limited warranty Toshiba s standard limited warr...

Page 29: ...ossibly causing hearing damage and improper use and handling of batteries could result in possible injury Never place a heavy object on the device and be careful not to drop a heavy object onto the device It could damage the device or cause system failure Turning off the device while it is reading from or writing to flash media may damage the flash media Keep the device and disks away from objects...

Page 30: ...ry is lost To help avoid data loss save your work to Internal Storage or network storage Your work data will remain in internal storage to be called up when you need it As long as the internal storage remains healthy your data is relatively safe However on occasion hardware failures do happen If you experience a hardware failure your data could be lost As an extra step to help avoid data loss back...

Page 31: ...ety instruction information on the Quick Start document that shipped with your device carefully and make sure you fully understand the instructions before you attempt to use your device in order to avoid potential hazards that could cause bodily injury property damage or damage the device Selecting a place to work Your device is portable and designed to be used in a variety of circumstances and lo...

Page 32: ...ed in the following section be sure to follow the provided references to sections later in this document Front Sample Illustration Front view Front Web Camera Allows you to take still photos includes flash settings or record videos For more information see Using the Web Camera on page 73 Display Front Web Camera ...

Page 33: ...g Started Features and components Back Sample Illustration Back view Back Camera Allows you to take still photos includes flash settings or record videos Left side Sample Illustration Left side view Back Camera ...

Page 34: ... Illustration Top view Headphone Microphone jack Allows you to listen to or record sounds onto your device For more information see Using external speakers or headphones on page 72 Volume control button Allows you to increase decrease the volume Internal microphone Allows you to record sounds using the device s internal microphone or an optional external microphone You can listen to audio files us...

Page 35: ...r device For more information see Exploring audio features on page 71 Setting up your device TECHNICAL NOTE You must complete all setup steps up to and including Setting up your software on page 39 before adding external or internal components to your device These components include but are not limited to a mouse keyboard and printer Your device contains a rechargeable battery that need to be char...

Page 36: ...ting in serious injury Be careful if you use a multiple connector An overload on one socket could cause a fire or electric shock possibly resulting in serious injury Always use a compatible Toshiba USB AC adaptor with your device or use USB AC adaptors specified by Toshiba to avoid any risk of fire or other damage to the device Use of an incompatible USB AC adaptor could cause fire or damage to th...

Page 37: ...evice s battery is not accessible by the user If the device is leaking or its case is cracked put on protective gloves to handle it Your device contains a rechargeable battery that may need to be charged prior to use To charge the battery you must attach the provided USB power cable to a USB port on your powered on computer While connected your computer must be turned ON and plugged into a power s...

Page 38: ...Using the device for the first time The device is now ready for you to turn it on and begin using it see Exploring Your Device s Features on page 65 Turning on the power To turn on the device 1 Make sure any external devices such as the USB AC adaptor if you plan to use AC power rather than battery power are properly connected and ready 2 Check to ensure that all slots are empty 3 Press and hold t...

Page 39: ...allows Toshiba to send you periodic updates announcements and special offers applicable to your Product Product registration can be completed by one of three methods 1 From the Toshiba Web site at register toshiba com Touch a field to activate the on screen keyboard type in the requested information and complete the registration process 2 Swipe in from the right edge of the screen When the Windows...

Page 40: ...ower right of the screen touch the Power icon Sample Image Shut down 4 Touch the Shut down option The device closes all open applications shuts down the operating system and then turns off To place your device in Sleep mode 1 Swipe in from the right edge of the screen 2 When the Windows charms appear touch the Settings charm If you power down using the Sleep command and the battery discharges full...

Page 41: ...After starting your device for the first time you may want to connect your external devices see Connecting an external device on page 47 Refresh or Reset your PC Your device includes Refresh and Reset utilities to allow you to Refresh or Reset your PC if necessary The following Refresh and Reset options are available Recovery option Description Refresh your PC with user s data This option allows y...

Page 42: ... Your PC settings and any Desktop Applications installed from media or websites will be deleted Toshiba does not guarantee that your data will not be deleted during the Refresh process Please make a back up of your data to external media before executing this process For more information see Backing up your work on page 54 It is recommended that during the recovery process your device should be co...

Page 43: ...h Update and recovery 5 Touch Recovery 6 Under Refresh your PC without affecting your files touch Get Started The Refresh your PC screen appears Sample Image Refresh your PC screen Toshiba does not guarantee successful data back up Be sure to save your work to external media before executing the recovery see Backing up your work on page 54 ...

Page 44: ... will restart The Refreshing your PC window appears When the process is complete your system will reboot your Windows operating system Reset your PC The recovery process deletes information stored on the internal storage drive Be sure to save your work to external media before executing the recovery see Backing up your work on page 54 It is recommended that during the recovery process your device ...

Page 45: ...fice 365 product you may enter it at https officesetup getmicrosoftkey com to download and install You may also install it directly from your Microsoft Office account at https office microsoft com MyAccount aspx 1 Swipe in from the right edge of the screen 2 When the Windows charms appear touch the Settings charm 3 Touch Change PC Settings The PC settings window appears Sample Image PC settings sc...

Page 46: ... Get Started The Reset your PC screen appears Sample Image Reset your PC screen 7 Touch the Next button The Do you want to fully clean your drive screen appears Sample Image Do you want to fully clean your drive screen 8 Select one of the following options Just remove my files Fully clean the drive ...

Page 47: ...tion may take several hours Connecting an external device You can easily attach an external device to your device To do this 1 Read the directions that came with the external device to see if you first need to install new software 2 Connect the external device s USB cable to the port on your device and to the external device 3 Connect the external device s power cable to a live electrical outlet i...

Page 48: ... your power usage settings For more information see Power Plans on page 61 There are additional custom settings you can choose See Utilities on page 76 Caring for your device This section gives tips on cleaning and moving your device For information about taking care of your device s battery see Taking care of your battery on page 62 Please handle your device carefully to avoid scratching or damag...

Page 49: ...l storage drive If the network you are using goes down and you must restart your device to reconnect or your battery runs out of charge while you are working you will lose all work since you last saved See Saving your work on page 53 for further information HINT Some programs have an automatic save feature that can be activated This feature saves your file to the internal storage drive at preset i...

Page 50: ...cially important for files you receive via external media email or download from the Internet Take frequent breaks to avoid repetitive motion injuries and eyestrain Do not turn off the device if a drive is active Turning off the device while it is reading from or writing to a disk may damage the disk the drive or both The Windows operating system records information such as your desktop setup duri...

Page 51: ...and then without lifting your finger move the item until you reach the target position For example drag items on any app screen to reposition them Swipe or slide To swipe or slide quickly move your finger across the surface of the screen without pausing For example swipe your finger to the left from the right edge of the screen to display the Windows charms Double tap Tap quickly twice to zoom in ...

Page 52: ... an external mouse to your device Mouse properties allow you to change your pointing device or mouse settings To access Mouse properties 1 Swipe in from the right edge of the screen When the Windows charms appear touch the Search charm touch Settings and in the Search field type Mouse In the list that appears touch your selection The Mouse screen appears Adjust the settings as desired and then tou...

Page 53: ...s The Apps screen appears with the available system apps to choose from or you can enter your search in the search field Continue to swipe Up to reveal more apps Saving your work Before you turn off the device using the Shut down command save your work on the internal storage drive external media or flash media This is one of the most important rules of computing Many applications offer a feature ...

Page 54: ... Also see Backing up your data or your entire device with the Windows operating system on page 95 HINT Backing up all the files on your internal storage drive may take a considerable amount of time You may prefer to use a high capacity file recovery system such as an external hard drive or a high capacity microSD Card Toshiba s online resources Toshiba maintains a number of online sites to which y...

Page 55: ... a number of other features that enhance its energy efficiency Many of these energy saving features have been preset by Toshiba We recommend you leave these features active allowing your device to operate at its maximum energy efficiency so that you can use it for longer periods while traveling Running the device on battery power The device contains a Lithium Ion Li Ion battery that provides power...

Page 56: ...aries depending on usage Battery may not charge while the device is consuming full power After a period of time the battery will lose its ability to perform at maximum capacity and will need to be replaced This is normal for all batteries To ensure that the battery maintains its maximum capacity operate the device on battery power at least once a month The Lithium Ion battery has no memory effect ...

Page 57: ...up changes contact Toshiba s Customer Support Center Charging the battery If the device is leaking or its case is cracked put on protective gloves to handle it Your device s battery is not accessible to the user Your device contains a rechargeable battery that may need to be charged prior to use To use external power or to charge the battery you must attach an optional USB AC adaptor See Connectin...

Page 58: ...g capacity and perform its calculations Touch the power icon in the notification area See Finding your way around the desktop on page 67 for more information on the notification area The window displays the remaining battery power as a percentage With repeated discharges and recharges the battery s capacity gradually decreases A frequently used older battery does not power the device for as long a...

Page 59: ...pecified percentage of remaining battery power has been reached You can also set the device to enter Sleep mode or to completely shut down when the notification goes off To change the default notification settings 1 While on the desktop touch the Battery icon in the notification area A window appears displaying the power level of the battery Sample Image Power Options screen 2 Touch More power opt...

Page 60: ...g the device depends on a number of factors such as How the device is configured How much you use the internal storage drive or other optional devices Where you are working since operating time decreases at low temperatures There are various ways in which you can conserve power and extend the operating time of your battery Enable Sleep default setting is Enabled which saves power when you turn off...

Page 61: ...wn needs The following section describes how to choose or create a Power Plan and explains the available power saving option Power Plans You can choose a predefined Power Plan or select your own combination of power options To do this 1 While on the desktop touch the Battery icon in the notification area 2 Touch More power options The Power Options window appears Sample Image Power Options window ...

Page 62: ...for each item 7 Touch OK to save the plan changes you have performed Changing the battery The device s battery is not accessible by the user When your battery has run out of power plug in an optional USB AC adaptor If you find that a new battery is needed contact the location where you purchased the device for more information on replacing the battery Toshiba will not be responsible for any produc...

Page 63: ...y Continued use could cause a fire or rupture possibly resulting in serious injury or device failure including but not limited to the loss of data Maintaining your battery Fully discharging a battery will allow better accuracy of the battery meter To fully discharge your battery Periodically disconnect the device from a power source and operate it on battery power until the battery fully discharge...

Page 64: ...overed in dust Always travel with the device in a carrying case Toshiba offers a choice of carrying cases for the device They all provide plenty of extra space for manuals power cords and compact discs Contact your authorized Toshiba representative for more information or visit Toshiba s Web site at accessories toshiba com TECHNICAL NOTE When traveling by air you may be required to pass your devic...

Page 65: ...ht edge of the screen a list of Windows charms will slide out from the right see Charms on page 66 These Windows charms perform various commands including basic tasks like turning off the power and advanced PC settings You can go to the Start screen by touching the Windows icon on the taskbar Press this icon again to toggle back to the last app opened or between the Desktop and Start screens if no...

Page 66: ...tart Devices and Settings You may also access the Search icon in the upper right corner of the Start screen Search This charm allows you to search for most anything you need to locate on your device It can help you find apps documents photos and your favorite music Share This charm allows you to share music and photos with your favorite social Web sites Start This charm allows you to view all of t...

Page 67: ... documents set up system components and perform most other computing tasks HINT The illustrated examples in this guide may appear slightly different from the screens displayed by your system The differences are not significant and do not indicate any change in the functionality of your system Finding your way around the desktop Your device s desktop includes several standard features icons taskbar...

Page 68: ... to either permanently delete the file s or cancel the deletion If you delete a file of any size from an external media or flash media it does not go into the Recycle Bin The file is permanently deleted Permanently deleted files cannot be recovered from the Recycle Bin For more information on the Recycle Bin see Windows online Help Touch and hold an icon to display a popup description of the file ...

Page 69: ... by applications that are not currently running with an at a glance characteristic giving you a quick preview of the subject line of your latest email or the current weather conditions Badge notifications A specialized type of tile notification shown on the Start screen tile using glyphs to indicate the number of applications that have updates available or the status of a running application Raw n...

Page 70: ...e external hardware or services Availability of public wireless LAN access points may be limited Follow the steps below to set up your Wireless connection 1 Swipe in from the right edge of the screen When the Windows charms appear touch the Settings charm 2 Touch the Wi Fi icon The Networks screen appears 3 Select your network 4 Touch Connect 5 Enter the network security key if applicable 6 Touch ...

Page 71: ...ou can listen to sound files or audio CDs using the built in speakers headphones or external speakers Recording sounds You may record sounds using the device s internal microphone or by connecting an optional external microphone Using a microphone To locate your headphone microphone jack please refer to your Quick Start document 1 If you want to use an external microphone connect it to the device ...

Page 72: ...tting on headphones to listen turn the volume down Do not set the volume too high when using headphones Continuous exposure to loud sound can harm your hearing TECHNICAL NOTE When using amplified speakers use speakers that require an external power source Other types of speakers will be inadequate to produce sound from the device To play back sound files through external speakers or headphones 1 L...

Page 73: ...your device model the process of sending email taking pictures or recording video messages may vary To access the Web Camera from the Start screen touch the Camera tile The Web Camera indicator light glows when the Web Camera is active When the Web Camera is not active the indicator light is off Using a microSD Card The microSD Card slot supports the use of a microSD Card This medium can be used w...

Page 74: ... static electricity which can destroy data Always remove memory media when not in use Removing memory media 1 If you are not currently on the Desktop choose the Desktop tile on the Start screen otherwise skip to step 2 2 Prepare the card for removal by touching the Show hidden icons button if necessary in the notification area and then selecting the Safely Remove Hardware and Eject Media icon 3 To...

Page 75: ...lightly 5 Grasp the card and pull it straight out Sample Illustration Removing memory media Do not remove memory media while data is being written or read Even when the Windows message copying disappears writing to the media might still be in progress and your data could be destroyed Wait for the indicator light to go out ...

Page 76: ... these allow you to ascertain certain system details set additional options or change default options These utilities are described in this chapter The utilities described in this chapter and the icons shown in the sample images are applicable only if the related utility is available on your system TOSHIBA Display Utility Service Station NOTE ...

Page 77: ...ity 1 Swipe in from the right edge of the screen 2 When the Windows charms appear touch the Search charm 3 In the Search field type Display Utility 4 Touch Display Utility from the selection The TOSHIBA Display Utility screen appears Sample Image TOSHIBA Display Utility window 5 Select the function you wish to change and choose the desired setting 6 Touch Apply 7 When you have finished making your...

Page 78: ...u keep your new device running at its best by notifying you when updated software firmware documentation or other information is available for your device The Service Station will alert you when updates are available and you can then choose to install the updates if you wish ...

Page 79: ... the problems you are most likely to encounter If all else fails contact Toshiba You will find information on Toshiba s support services at the end of this chapter Problems that are easy to fix Your program or application stops responding The operating system allows for the use of both applications Apps used with the Windows Modern UI and programs used in the traditional Windows desktop environmen...

Page 80: ...ows did not shut down successfully message To continue select Start Windows normally This can happen if the device was put into Sleep mode and the battery has discharged If you performed a shutdown before this message was displayed a program or driver may have prevented Windows from shutting down Data stored in the device s memory has been lost Data stored in the device s internal storage drive ma...

Page 81: ...such as installing a new program or adding a device If you experience any of these problems use the options in the Startup menu to fix the problem Using Startup options to fix problems If the operating system fails to start properly you may need to troubleshoot the Operating System and or its settings There are several options to choose from depending on the severity of the problem and your level ...

Page 82: ...e settings are changed back to their defaults For more information see Reset your PC on page 44 Advanced options Choosing this option presents you with another set of options System Restore System Restore allows you to use a Restore point to return the device to a state at which it was performing properly Restore points may be created When new hardware or software is installed Manually by the user...

Page 83: ... System is most likely working properly and that you should look to third party applications or drivers for the source of your problem Disable driver signature enforcement Allows drivers containing improper signatures to be installed Disable early launch anti malware protection Allows drivers to initialize without being measured by the Anti malware driver Disable automatic restart on system failur...

Page 84: ...can assist you in troubleshooting the problem To open online Help Swipe in from the right edge of the screen When the Windows charms appear touch the Search charm Then touch the Search field and begin typing Help and Support When the Windows Help and Support screen appears do one or both of the following Touch the search field type the topic you need help with and follow the on screen instructions...

Page 85: ...rs 3 In the list of device s touch the device type 4 To view the device s installed touch the device The operating system displays the device Properties dialog box which provides an array of tabs They may include The General tab which provides basic information about the device The Resources tab which lists resources assigned to the device This tab does not appear if the device is not using resour...

Page 86: ...USB AC adaptor and power cord cable connected wait 20 minutes and see if the battery is charging The battery appears not to power the device for as long as it usually does If you frequently repeat shallow charge and discharge the battery meter may become inaccurate Let the battery discharge completely then try charging it again Check the power options via your Power Plans see Power Plans on page 6...

Page 87: ...problem with your display settings and that the adapter type is incorrect or the current settings do not work with your hardware Reduce the size of the color palette to one that is supported by the device s internal display To change the display properties 1 Touch hold in a blank area of the Windows desktop 2 Touch Personalize and then Display 3 Use the menu on the right hand side of the page to A...

Page 88: ...ies and files on the storage drive and repairs any damage it finds To run Error checking 1 Swipe in from the right edge of the screen When the Windows charms appear touch the Search charm Then touch the Search field and begin typing computer 2 Touch This PC in the list that appears 3 Touch and hold the drive you wish to check Sample Image Selecting the drive 4 In the pop up menu touch Properties T...

Page 89: ...orrupted Refer to your software documentation for file recovery procedures Many software packages automatically create backup files You may also be able to recover lost data using utility software Consult your network administrator Some programs run correctly but others do not This is probably a configuration problem If a program does not run properly refer to its documentation and check that the ...

Page 90: ...in the instructions that came with the printer You may have connected the printer while the device is on Disable Sleep mode turn off the device and turn off the printer Turn the printer back on make sure it is online and then turn the device back on Try printing another file For example you could create and attempt to print a short test file using Notepad If a Notepad file prints correctly the pro...

Page 91: ...with the Wi Fi adapter If another device is on the same network verify that it has network access and can connect to the Internet If for example the other device cannot browse to a public Web site the ISP s Internet Service Provider service may be disrupted Verify that the Service Set Identifier SSID or network name is correct i e that it matches the SSID assigned to the access point you are attem...

Page 92: ... WEP etc check the access point vendor s Web site for recent firmware upgrades Problems with WEP keys in particular are frequently addressed in new firmware releases Develop good computing habits Save your work frequently You can never predict when your device will lock forcing you to close a program and lose unsaved changes Many software programs build in an automatic backup but you should not re...

Page 93: ...elf help books you can use to supplement the information in the manuals Data and system configuration backup in the Windows operating system The Windows operating system offers some easy to use features for backing up your Windows settings and your data documents and other important files Take advantage of these features to protect yourself from much more difficult and time consuming restoration p...

Page 94: ...ame that is descriptive enough to be easily understood in the future such as Before installing Brand X Accounting app Then touch Create The Windows operating system creates the restore point automatically stamps it with the current date and time and displays a message that the restore point was successfully created 9 Touch Close Then at a later time you can re establish your Windows configuration ...

Page 95: ...ice will be automatically restarted Backing up your data or your entire device with the Windows operating system The most valuable component of your device system is the data you create and store on its internal storage drive Since problems with either hardware or software can make the data inaccessible or even destroy it the next most valuable component of your device system may be a recent backu...

Page 96: ...utility software such as special toolbars for your web browser Create a restore point refer to Saving system configuration with restore points on page 93 Before installing anything use the System Restore utility to set a restore point see the section titled restore points If anything goes wrong you will then be able to easily restore the Windows operating system to the state it was in prior to the...

Page 97: ...em 5 Use the new hardware or software for a while noting any new problems Make sure that your critical applications email business applications etc are working correctly and verify that important devices are still functioning 6 For each additional hardware or software item repeat these steps starting at step 1 if any of your critical data has changed or starting at step 2 if no critical data has c...

Page 98: ...orldwide offices toshiba com Toshiba corporate site toshiba com us Marketing and product information in the USA accessories toshiba com Accessories information in the USA www toshiba ca Canada www toshiba Europe com Europe www toshiba co jp index htm Japan latin toshiba com Mexico and all of Latin America acclaim toshiba com Toshiba USA Self Service support web site laptopforums toshiba com Commun...

Page 99: ...e California 92618 United States Mexico Toshiba de México S A de C V Sierra Candela No 111 6to Piso Col Lomas de Chapultepec CP 11000 Mexico DF Spain Toshiba Information Systems España S A Parque Empresarial San Fernando Edificio Europa 1a Planta Escalera A 28831 Madrid San Fernando de Henares Spain United Kingdom Toshiba Information Systems U K Ltd Toshiba Court Weybridge Business Park Addlestone...

Page 100: ...with the correct power supply for the country of purchase This appendix shows the shapes of the typical AC power cord cable connectors for various parts of the world USA UL approved Canada CSA approved United Kingdom BS approved Europe VDA approved NEMKO approved Australia AS approved ...

Page 101: ...de AC Alternating Current Apps Applications BIOS Basic Input Output System BD ROM Blu ray Disc Read Only Memory bps bits per second CD Compact Disc CD ROM Compact Disc Read Only Memory CD RW Compact Disc Rewrite Memory CMOS Complementary Metal Oxide Semiconductor CPU Central Processing Unit DC Direct Current DMA Direct Memory Access DIMM Dual Inline Memory Module ...

Page 102: ...ia Interface HDMI CEC High Definition Multimedia Interface Consumer Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I O Input Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per second MIDI Musical Instrument Digital ...

Page 103: ...lm transistor TFT for each cell This type of display works well with computers because of its shallow depth and high quality color Active matrix displays are viewable from wider angles than most passive matrix displays adapter A device that provides a compatible connection between two units For example the computer s internal display adapter receives information from the software and translates it...

Page 104: ...ideo HD BIOS Basic Input Output System Basic instructions stored in read only memory ROM containing the information the computer needs to check hardware and load the operating system when you start up the computer bits per second bps A way of measuring the speed at which information is passed between two devices This is the basic unit of measure used in modem communications and is similar but not ...

Page 105: ... Compare DVD ROM Central Processing Unit CPU The chip that functions as the brain of the computer It takes information from outside sources such as memory or keyboard input processes the information and sends the results to another device that uses the information character Any letter number or symbol you can use on the computer Some characters are non printing characters such as a paragraph break...

Page 106: ... s main memory that temporarily stores data and instructions the CPU will need to execute commands and programs See also cache L1 cache L2 cache cursor An on screen symbol usually a flashing vertical line that indicates the position where characters will appear when you enter data D Desktop Offers the traditional look and feel of the Windows desktop found in Windows 7 and earlier releases of the W...

Page 107: ...e device that reads and writes information and programs on external media or hard disk It rotates the disk at high speed past one or more read write heads document Any file created with an application and if saved to disk given a name by which it can be retrieved See also file double click To press and release the pointing device s primary button rapidly twice without moving the pointing device In...

Page 108: ...e are port expander port replicator docking station or network adapter extension See file extension external device See device F file A collection of related information saved on disk with a unique name A file may be a program information used by a program or a document See also document File Allocation Table FAT The section of a storage drive that keeps track of the location of stored files file ...

Page 109: ...or to which all components of an electric circuit are connected It has a potential of zero 0 volts is connected to the earth and is the point of reference for voltages in the circuit H hard disk A storage device composed of a rigid platter or platters that can be magnetically coded with data Hard disks hold much more information than some external media and are used for long term storage of progra...

Page 110: ... monitors take two passes to create a complete screen image Compare non interlaced internal device See device Internet The decentralized world wide network of computers that provides electronic mail the World Wide Web and other services See also World Wide Web K keyboard shortcut A key or combination of keys that you use to perform a task instead of using a pointing device such as a mouse L L1 lev...

Page 111: ... memory for processing local area network See LAN logical drive A section of a disk that is recognized by the operating system as a separate disk drive A system s logical drives may differ from its physical drives For example a single hard disk drive may be partitioned into two or more logical drives M memory Typically refers to the computer s main memory where programs are run and data is tempora...

Page 112: ...omputer Compare system disk O online Available through the computer Online may refer to information being read from your own computer s internal storage drive such as online documentation or online Help or to information coming from another company on a company network or the Internet operating system A set of programs that controls how the computer works Examples of operating systems are the Wind...

Page 113: ...he program you are using and what you are doing pointing device Any device such as the touch pad or a mouse that enables you to move the pointer on the screen port A socket on the computer where you plug in a cable for connection to a network or a peripheral device processor See Central Processing Unit CPU program A set of instructions that can be executed by a computer The general classes of prog...

Page 114: ...a network ROM Read Only Memory Non volatile memory that can be read but not written to Non volatile here means that information in ROM remains whether or not the computer is receiving power This type of memory is used to store your computer s BIOS which is essential instructions the computer reads when you start it up See also BIOS memory Compare RAM S Secure Digital SD A small portable non volati...

Page 115: ...ndicating where users are to enter commands T TFT display See active matrix display Touch To activate items displayed on the screen such as apps setting icons and on screen buttons by touching them with your finger Tile Tiles A list of square or rectangular icons on the Start screen representing applications that can be accessed by selecting them U Universal Serial Bus USB USB is a serial bus that...

Page 116: ...istered trademark term of the Wi Fi Alliance that stands for Wireless Fidelity and is another term for the communication protocol to permit an Ethernet connection using wireless communication components World Wide Web www The worldwide network of Web sites linked together over the Internet A user of the Web can jump from site to site regardless of the location of the computer hosting the site See ...

Page 117: ...7 57 conserving power 60 determine remaining power 58 low charge 58 maintaining 63 maximum capacity 56 power management 57 power options 59 recharge time 56 running device on battery power 55 safety precautions 63 setting notifications 59 taking care of 62 when the battery runs low 58 button power 38 buttons power button 34 volume control button 34 C Camera back 33 73 front 73 caring for your devi...

Page 118: ...p 35 Device Manager fixing a problem 84 device will not start troubleshooting 80 display troubleshooting 87 disposal information 20 disposing of your device 63 documentation 28 E exploring desktop 67 Start screen 65 F features features and components 32 features and components back view 33 bottom view 35 front view 32 left side view 33 right side view 34 top view 34 files backing up 50 54 saving 5...

Page 119: ... adaptor 37 turning on 38 power button 34 38 power down shut down 40 power management 57 optimum performance 57 power plans selecting power plan options 61 power saving options 60 precautions safety 29 printer troubleshooting 90 problem solving contacting Toshiba 98 Startup options 81 R recording sounds 71 recovery refresh your PC 42 reset your PC 44 recycle bin icon 68 Refresh and Reset PC 41 ref...

Page 120: ... 64 troubleshooting 87 bookmarked site not found 84 checking device properties 85 contacting Toshiba 97 corrupted damaged data files 89 data entire system backup 95 Device Manager 84 device will not start 80 display error message 87 display problems screen is blank 87 error message warning resume failure 80 Error checking 88 external display problems 87 good computing habits 92 hard disk drive is ...

Page 121: ...amera Front 32 Web Camera light 73 Web sites 98 Wi Fi wireless networking 70 Windows Charms Devices 66 Search 66 Settings 66 Share 66 Start 66 Windows charms 66 Windows operating system desktop 67 74 troubleshooting 81 Windows Store 69 wireless networking 70 troubleshooting 91 ...

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