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Toshiba e-Studio477s Service Manual Download Page 193

© 2013-2016 TOSHIBA TEC CORPORATION All rights reserved

e-STUDIO477S/527S/477SL

ERROR CODE AND TROUBLESHOOTING

5 - 89

5

[5414] Invalid device file error / TOSHIBA Global remote monitoring system error

[5415] Communication error / TOSHIBA Global remote monitoring system error

[5416] Setting files / system software update error / TOSHIBA Global remote monitoring system 
error

[5417] System software error / TOSHIBA Global remote monitoring system error

Check item

Measures

Setting of a cloud server

Contact the administrator of the cloud server.

Classification

Error item

Invalid device file

A device file to be sent to a cloud server from the equipment 
has been damaged.

Check item

Measures

Communication environment

• Check the connection of the network cable.
• Check the connection of network devices.
If there is no problem with the network environment, reinstall 
the system software.

Classification

Error item

Communication error

Communication with a cloud server has failed.

Check item

Measures

Setting

Check the connection and the settings of network devices 
and the cloud server.

Classification

Error item

Update failure of system software / 
setting files of the equipment

The system software and the setting files of the equipment 
cannot be updated because there is an ongoing job.

Check item

Measures

Communication environment

Retry the update of the setting files and the system software. 
If the same error occurs more than one time, contact the 
administrator of the cloud server.

Classification

Error item

Invalid system software / setting files 
of the equipment

The system software and the setting files of the equipment 
that have been downloaded from a cloud server have been 
damaged.

Check item

Measures

Communication environment

Retry the downloading of the setting files and the system 
software.
Check if the network cable is disconnected. Check the 
connection of network devices. If there is no problem with the 
network environment, contact the administrator of the cloud 
server.

Summary of Contents for e-Studio477s

Page 1: ...SERVICE MANUAL MULTIFUNCTIONAL DIGITAL SYSTEMS e STUDIO477S 527S e STUDIO477SL Software Guide Model DP 4710S 5210S 4710SL Publish Date June 2013 File No SME130007C0 R130421N9303 TTEC Ver03 F_2016 12 ...

Page 2: ...d trademark of Cisco in the U S and other countries and is used under license Adobe Acrobat Reader and PostScript are trademarks or Adobe Systems Incorporated Mozilla Firefox and the Firefox logo are trademarks or registered trademarks of Mozilla Foundation in the U S and other countries IBM AT and AIX are trademarks of International Business Machines Corporation NOVELL NetWare and NDS are tradema...

Page 3: ... 240V 8A for its power source The equipment must be grounded for safety Select a suitable place for installation Avoid excessive heat high humidity dust vibration and direct sunlight To insure adequate working space for the copying operation keep a minimum clearance of 30 cm 12 on the left 30 cm 12 on the right and 60 cm 24 on the rear The equipment shall be installed near the socket outlet and sh...

Page 4: ...ath When servicing the equipment with the power turned ON be sure not to touch live sections and rotating operating sections Use designated jigs and tools Use recommended measuring instruments or equivalents Return the equipment to the original state and check the operation when the service is finished Be very careful to treat the touch panel gently and never hit it Breaking the surface could caus...

Page 5: ...terials used batteries and IC RAMs including lithium batteries follow the relevant local regulations or rules Never attempt to incinerate a used transfer belt unit This could cause an explosion and burn you since the toner inside would be scattered Caution Dispose of used batteries and IC RAMs including lithium batteries according to this manual Attention Se débarrasser de batteries et IC RAMs usé...

Page 6: ......

Page 7: ... verwenden Das Gerät ist aus Sicherheitsgründen zu erden Einen geeigneten Standort für die Installation wählen Standorte mit zuviel Hitze hoher Luftfeuchtigkeit Staub Vibrieren und direkter Sonneneinstrahlung sind zu vermeiden Um einen optimalen Kopierbetrieb zu gewährleisten muss ein Abstand von mindestens 30 cm links 30 cm rechts und 60 cm dahinter eingehalten werden Das Gerät ist in der Nähe de...

Page 8: ...tenziell gefährlicher Bereiche z B drehbare oder betriebsrelevante Bereiche wie Zahnräder Riemen Riemenscheiben und Lüfter sicherstellen dass das Gerät sich nicht bedienen lässt Beim Entfernen von Abdeckungen vorsichtig vorgehen da sich darunter scharfkantige Komponenten befinden können Bei Wartungsarbeiten am eingeschalteten Gerät dürfen keine unter Strom stehenden drehbaren oder betriebsrelevant...

Page 9: ...ISS CAUTION HIGH VOLTAGE VORSICHT HOCHSPANNUNG CAUTION LASER BEAM VORSICHT LASER usw um sicherzustellen dass sie nicht verschmutzt sind und korrekt am Gerät angebracht sind 6 Entsorgung des Geräts der Verbrauchs und Verpackungsmaterialien alter Akkus und IC RAMs In Bezug auf die Entsorgung und Wiederverwertung des Geräts der Verbrauchs und Verpackungsmaterialien alter Akkus und IC RAMs einschließl...

Page 10: ......

Page 11: ...t mode test mode 04 3 10 3 6 Operation Procedure in Adjustment Mode 05 3 11 3 7 Test print pattern in Adjustment Mode 05 3 13 3 8 Operation Procedure in Setting Mode 08 3 14 3 9 Assist Mode 3C 3 16 3 9 1 General description 3 16 3 9 2 Operating Procedure 3 16 3 9 3 Functions 3 16 3 10 HDD Assist Mode 4C 3 19 3 10 1 General description 3 19 3 10 2 Operation procedure 3 19 3 10 3 Functions 3 21 3 11...

Page 12: ...adjustment Color Mode 4 16 4 4 4 Background adjustment Black Grayscale 4 17 4 4 5 Judgment threshold for ACS common for copy and network scan 4 17 4 4 6 Sharpness adjustment 4 18 4 4 7 Fine adjustment of black density 4 18 4 4 8 RGB conversion method selection 4 19 4 4 9 Adjustment of saturation 4 19 4 4 10 Background offsetting adjustment for RADF common for copy scan and fax 4 20 4 4 11 Adjustme...

Page 13: ...or SYS board 6 6 6 1 6 FAX unit 6 7 6 2 Precautions Procedures and Settings for Replacing PC Boards and HDD 6 9 6 2 1 Precautions when replacing PC boards 6 9 6 2 2 HDD fault diagnosis 6 10 6 2 3 Precautions and procedures when replacing the HDD 6 13 6 2 4 Precautions and Procedures when replacing the SYS board 6 18 6 2 5 Precautions and procedure when replacing the SRAM board for the SYS board 6 ...

Page 14: ...edure 9 2 9 2 AES Data Encryption Function Setting 9 6 9 2 1 General description 9 6 9 2 2 Precautions 9 6 9 2 3 Setting procedure 9 7 9 2 4 Procedure for disabling data encryption function 9 11 9 2 5 Procedure for discarding HDD when data encryption function is enabled 9 11 9 3 High Security Mode 9 12 9 3 1 General description 9 12 9 3 2 Prior confirmation 9 12 9 3 3 Procedure for entering the Hi...

Page 15: ...1 General Model name Alias e STUDIO477S 477SL H 290 e STUDIO527S H 291 CU PCB Controller Unit PCB SYS board PU PCB Printer Unit PCB LGC board Board Maintenance RFID Radio Frequency Identifier used for installation detection of toner cartridge or process unit TAG RFID tag ID information tag of toner cartridge or process unit ID Image Drum TC Toner Cartridge FFC Flexible Flat Cable Memory RAM Main m...

Page 16: ...ox Box 1 User box Box 200 Folders per box Folder 100 Documents per box Document 400 Pages per document Page 200 Number of maximum jobs Job 899 Scan Scan to File GB 200 Shared with e Filing Pages per job Page 1000 Number of maximum jobs Job 899 Except Print FAX interrupt FAX FAX Transmission GB 1 Shared with Rx and Tx FAX Reception GB 1 Shared with Rx and Tx Print Printer Data Spool Job area GB 30 ...

Page 17: ...040 Paper Feed Unit PFU MY 1046 Spacer GR 1160 FAX Unit GD 1340NA EU AU Antenna GN 3010 Wireless LAN module GN 1060 IP Sec Enabler GP 1080 Meta Scan Enabler GS 1010 External Interface Enabler GS 1020 Unicode Font Enabler GS 1007 Data overwrite Enabler GP 1070 e BRIDGE ID Gate KP 2005 e BRIDGE ID Gate KP 2004 Damper Kit KK 1003 Harness kit for coin controller GQ 1260 Staple Cartridge STAPLE 2000 1 ...

Page 18: ... MJ 1038 Yes Offline Stapler MJ 1039 Yes Yes Staple Cartridge STAPLE 2000 Yes Staple Cartridge STAPLE 3700 Yes Yes FAX Unit GD 1340NA EU AU Yes Yes Wireless LAN module GN 1060 Yes Yes Antenna GN 3010 Yes Yes e BRIDGE ID Gate KP 2004 Yes Yes e BRIDGE ID Gate KP 2005 Yes Yes Damper Kit KK 1003 Yes Yes Harness kit for coin controller GQ 1260 Yes Yes IP Sec Enabler GP 1080 Yes Yes Meta Scan Enabler GS...

Page 19: ...ns Important Before installing or removing options turn the main power switch off and disconnect the power cable from the outlet 2 1 1 MJ 1038 Inner finisher 1 Press the Power button on the control panel to shut it down 2 Turn the main power switch of the equipment off 3 Disconnect the power cable 4 Open the scanner Fig 2 1 5 Remove 2 screws and take off the stacker tray Fig 2 2 ...

Page 20: ...EC CORPORATION All rights reserved DISASSEMBLY AND REPLACEMENT 2 2 2 1 2 GD 1340 Fax unit Refer to P 6 7 6 1 6 FAX unit 6 Take off the connector cover Fig 2 3 7 Disconnect the connector Fig 2 4 8 Remove 2 screws and take off the finisher Fig 2 5 ...

Page 21: ... control panel to shut it down 2 Turn the main power switch of the equipment off 3 Disconnect the power cable 4 Remove 2 screws and take off 2 fixing brackets Fig 2 6 5 Lift the equipment up and remove the paper feed pedestal Fig 2 7 1 Press the Power button on the control panel to shut it down 2 Turn the main power switch of the equipment off 3 Disconnect the power cable 4 Release the lock Fig 2 ...

Page 22: ...160 Spacer 5 Remove 2 screws and take off 2 fixing brackets Fig 2 9 6 Lift the equipment up and remove the caster Fig 2 10 1 Press the Power button on the control panel to shut it down 2 Turn the main power switch of the equipment off 3 Disconnect the power cable 4 Remove 2 screws and take off 2 fixing brackets Fig 2 11 ...

Page 23: ...e the spacer Fig 2 12 1 Press the Power button on the control panel to shut it down 2 Turn the main power switch of the equipment off 3 Disconnect the power cable 4 Take off the right side cover P 6 1 6 1 1 Right side cover 5 Take off the SYS board cover P 6 4 6 1 2 SYS Board cover 6 Disconnect the connector Fig 2 13 7 Remove 2 screws and take off the offline stapler Fig 2 14 ...

Page 24: ...e STUDIO477S 527S 477SL 2013 2016 TOSHIBA TEC CORPORATION All rights reserved DISASSEMBLY AND REPLACEMENT 2 6 ...

Page 25: ...s the test patterns POWER OFF ON 100 P A4 TEST PRINT Adjustment mode 0 5 POWER Adjusts various items POWER OFF ON 100 A A4 TEST MODE Setting mode 0 8 POWER Sets various items POWER OFF ON 100 D TEST MODE Maintenance mode 6 8 POWER Maintains the scanner unit SU and printer unit PU POWER OFF ON Assist mode 3 C POWER Clears error flags or SRAM or safely deletes data in the HDD or SRAM to support the ...

Page 26: ...before the customer starts using the equipment 2 Mode shown in the table C List of modes E About each mode Control panel check mode 01 Operation procedure Notes A mode can be cancelled by POWER OFF ON when the LED is lit and the LCD is blinking Button Check Buttons with LED Press to turn OFF the LED Buttons without LED Press to display the message on the control panel Button on touch panel Press t...

Page 27: ...oard and SYS stands for the SYS board Setting mode 08 Refer to P 3 14 3 8 Operation Procedure in Setting Mode 08 and 11 SELF DIAGNOSTIC MODE Setting Code 08 Notes When the power should be turned OFF be sure to shut down the equipment by pressing the ON OFF button for a few seconds Remarks In RAM the SRAM of the board in which the data of each code is stored is indicated PU stands for the PU board ...

Page 28: ...IAGNOSTIC MODE 3 4 Password reset mode 489 This mode resets the administrator password and service password The user data is erased when resetting the passwords Operation procedure SRAM data cloning mode 59 Refer to P 9 1 9 1 Data Cloning 4 8 9 POWER Operation started POWER OFF ON Exit ...

Page 29: ...lf diagnostic modes can be used with Service UI on the touch panel of the control panel 05 ADJUSTMENT MODE 08 SETTING MODE FAX LIST PRINT MODE 3 2 2 Login procedure 1 In the normal mode 1 Turn the power ON 2 Press the USER FUNCTIONS button 3 With the USER FUNCTIONS menu displayed enter the Service Mode password provided during product training Fig 3 2 ...

Page 30: ...elow 1 Turn the power ON 2 Enter the user name and password on the USER AUTHENTICATION screen The password needs to be changed to log in for the first time Notes In case the password is forgotten ask the administrator to reset the service password In case both the service password and administrator password are forgotten the passwords can be reset in the password reset mode Note that the user data...

Page 31: ...ecting the mode and pressing the NEXT button the screen is switched to the selected mode 3 2 4 Setting Changing password 1 Press the SETTINGS button on the SERVICE MODE screen to display the SETTINGS screen Fig 3 4 2 Press the SERVICE PASSWORD button to change the service password or RESET ADMIN PASSWORD to reset the administrator password ...

Page 32: ...ks when the input check is running Fig 3 5 Example of display during input check Refer to 11 SELF DIAGNOSTIC MODE in this manual for the items to be checked and the condition of the equipment when the buttons A to H are highlighted The status of each input signal can be checked by pressing the FAX button COPY button SCAN button and the digital keys in the test mode 03 0 3 POWER START Digital keys ...

Page 33: ...ELF DIAGNOSTIC MODE in this manual for the codes available in the test mode 03 Status of the output signals can be checked in the test mode 03 0 3 POWER POWER OFF ON Exit START Code Operation ON Stop code Operation OFF START 0 3 POWER POWER OFF ON Exit START CLEAR Operation One direction Test mode standby Code 0 3 POWER POWER OFF ON Exit Code START START Operation ON Test mode standby CLEAR Operat...

Page 34: ...t is indicated on the panel but the recovery operation is not performed Turn OFF the power and then back ON to clear the error During test printing the CLEAR button is disabled when Wait adding toner is displayed The embedded test pattern can be printed out in the test print mode 04 0 4 POWER POWER OFF ON Exit Code Media selection START CLEAR Operation Continuous Test Printing ...

Page 35: ...est copy 0 5 POWER POWER OFF ON Exit Digital key Code START OK or INTERRUPT Value unchangeable Value displayed FAX START Test copy 0 5 POWER POWER OFF ON Exit Digital key Code START CANCEL UP or DOWN Adjust a value FUNCTION CLEAR Corrects value OK or INTERRUPT Stores value in RAM 0 5 POWER Digital key Code Digital key Sub code CLEAR Corrects value OK or INTERRUPT Press FUNCTION CLEAR to enter minu...

Page 36: ...utes after it has become ready state and then start up the adjustment mode again 0 5 POWER POWER OFF ON Exit Digital key Code Digital key Sub code CLEAR Corrects value START START CANCEL or CLEAR CANCEL FAX START Test copy OK Stores value in RAM Automatic adjustment 0 5 POWER POWER OFF ON Exit Digital key Code Digital key Sub code START START START OK or INTERRUPT Value unchangeable Value displaye...

Page 37: ... Operation One test print is printed out when the FAX button is pressed after the code is keyed in at Standby Screen Code Types of test pattern Remarks 6 Copier gamma confirmation pattern Black All media types For confirming the reproduction of gradation 10 Copier gamma adjustment pattern Black All media types Refer to 4 2 1Automatic gamma adjustment ...

Page 38: ...R Corrects value CANCEL 0 8 POWER POWER OFF ON Exit Digital key Code START OK or INTERRUPT Adjustment value cannot be changed 0 8 POWER POWER OFF ON Exit Digital key Code START CANCEL or CLEAR Automatic setting INITIALIZE or INTERRUPT Stores value in RAM 0 8 POWER POWER OFF ON Exit Digital key Code Digital key Sub code Digital key FUNCTION CLEAR Sets or changes value START START OK or INTERRUPT St...

Page 39: ...L OK or INTERRUPT CLEAR Corrects value Stores value in RAM 0 8 POWER POWER OFF ON Exit Digital key Code Digital key 1st setting Digital key 2nd setting START START CANCEL OK or INTERRUPT CLEAR Corrects value CLEAR Corrects value Stores value in RAM 0 8 POWER POWER OFF ON Exit Digital key Code Digital key or Software keyboard START CANCEL CLEAR Corrects value 2 Stores value in RAM 1 MONITOR PAUSE S...

Page 40: ... Functions A Clearing update error flag Clear Error Flag in Software Installation Even if the firmware downloading has been completed normally the Recovery Mode may accidentally start up and an F600 error occurs when the power is turned ON again In this case clear the Update Error flags used in the download process with this function Normally the flags are automatically cleared in the download pro...

Page 41: ...ith this function for such case Notes This function is required only when a new SRAM is installed Do not perform this function in cases other than the installation of a new SRAM because all data in the SRAM will be deleted with this function When this operation has been done do not perform HDD partition creation Format HDD before the normal start up E Backing up restoring encryption key and licens...

Page 42: ...ime to erase data Overwrite the Random data once Key in the level number to display next to it At this time if 0 is entered the screen returns to the initial one of the Assist Mode Press the START button to display the reconfirmation screen and then press the START button again to start overwriting Notes When this operation has been done do not perform SRAM data formatting Clear SRAM before the no...

Page 43: ...s of ADI HDD data safely without any of leakage Deletes image data when reusing a used ADI HDD 3 10 2 Operation procedure Turn the power ON while pressing the 4 and the CLEAR button simultaneously Then the type of the mounted HDD is checked and either of the following screens is displayed When the security HDD is mounted Fig 3 7 HDD data clear 4 C Power STOP Operation Failed for SATA HDD Cancel Po...

Page 44: ...d 2 are not selectable If you select any of 1 and 2 and press the START button the error message below appears Fig 3 9 HDD Assist Mode Current HDD type SATA HDD Select number 1 2 and press START key 1 Revert factory initial status HDD 2 Remove key System Firmware Version Update Mode xxxx x x x x 4c Mode HDD Assist Mode Current HDD type SATA HDD Select number 1 2 and press START key 1 Revert factor...

Page 45: ...ton is pressed the menu below appears To start press the START button Fig 3 10 When the operation is finished the result appears on the menu Fig 3 11 Notes If the equipment is started in the normal mode with this condition an HDD mounting error occurs HDD Assist Mode Current HDD type ADI HDD Select number 1 2 and press START key 1 Revert factory initial status HDD 2 Remove key System Firmware Vers...

Page 46: ...is finished the result appears on the menu Fig 3 13 Notes After this operation the equipment becomes reusable without reinstalling the firmware HDD Assist Mode Current HDD type ADI HDD Select number 1 2 and press START key 1 Revert factory initial status HDD 2 Remove key System Firmware Version Update Mode xxxx x x x x 4c Mode Confirmation Screen Are you sure Press START to continue Press STOP to ...

Page 47: ...o Displays the various information in the HDD DISK Info Displays the usage rate of HDD HDD Utility Initializes log files 3 11 2 Operation procedure Notes Do not turn the main power switch OFF after you select a menu and processing has started during processing After the processing is completed a beep sounds 4 times and either Completed or Failed appears on the screen Turn ON the power while pressi...

Page 48: ...r or initialize the file system HDD B Recovery of the File System Recovery F S In case that an error occurs during the file system check each partition can be recovered Fig 3 16 Explanation for each item 1 Recovers all partitions 2 Recovers root partition only 3 8 Recovers each partition shown above Notes More than one partition can be selected is displayed on the left of the selected number If an...

Page 49: ...ata and creates an initial file 6 Initializes a partition storage and creates an initial file 7 Initializes a partition encryption and creates an initial file 8 Initializes a partition TAT and creates an initial file Remarks More than one partition can be selected is displayed on the left of the selected number Notes If 1 Except is selected minimal data necessary for normal startup are automatical...

Page 50: ...is displayed for the items not supported Fig 3 19 Remarks NAV Normalized Attribute Value Indicates the value of the specified HDD condition as compared to the manufacturer s optimum value Worst Worst Ever Normalized Attribute Value Indicates the worst value of NAV permitted by the manufacturer Notes The values of NAV and Worst should be treated as a rough reference since their basis may differ dep...

Page 51: ... Notes The disk information of a partition indicated as Encrypted Partition is not displayed as it is encrypted G Initialization of log file HDD Utility Normally it is not necessary to use this menu File System F S Recovery Mode DISK Info 0 Main menu ALL Mbyte 8737 10326 3099 1036 24778 26873 FREE Mbyte 5401 9563 2861 949 23343 25332 USE 33 1 2 3 2 6 3 3 0 7 0 7 MT OK MT OK MT OK MT OK MT OK MT OK...

Page 52: ...h their password and therefore cannot use the 3C mode Functions Sets the serial number of this equipment Clears SRAM data when the 3C mode cannot be used Clears F800 error Clears F900 error 3 12 2 Operation procedure Turn the power ON while pressing the 6 and the CLEAR button simultaneously Then the following screen is displayed Key in the desired item number and then press the START button Fig 3 ...

Page 53: ...ocedure Refer to P 6 22 6 2 5 Precautions and procedure when replacing the SRAM board for the SYS board Notes When this operation has been done do not perform HDD partition creation Format HDD before the normal start up C 2 Reset Date and Time Select this to clear an F800 error which occurred when the date and time were set as after the end of the year 2037 or when the actual end of the year 2037 ...

Page 54: ...l counter toner cartridge reference 105 Stored information of pixel counter service technician reference 106 Error history Maximum 1000 items 107 Error history Latest 80 items 108 Firmware update log Maximum 200 items 110 Power ON OFF log Maximum 100 items 111 Version list 114 Total counter list 121 05 adjustment value difference 122 08 setting value difference Digital keys Key in the first code t...

Page 55: ...d file 224 FAX_FUNCTION_LIST_Serial No _Date YYYYMMDDHHMMSS csv 3 13 2 List Printing Lists below are output in the list print mode List data are printed out or output in a CSV format by storing them in a USB device Paper sizes available for this printing are A4 or LT or larger This section introduces a sample of each list To start the list print mode turn the power on while pressing 9 START button...

Page 56: ...odes and the current adjustment value for each code are output in a list See the following page for the adjustment code 05 Refer to 11 SELF DIAGNOSTIC MODE Adjustment Code 05 05 ADJUSTMENT MODE DATA LIST 20xx xx xx xx xx CODE DATA CODE DATA CODE DATA CODE DATA 2000 128 3860 88 4830 128 5920 128 S N xxxxxxxxx TOSHIBAe STUDIOxxx TOTAL 9999999 DFTOTAL 9999999 ...

Page 57: ...tting codes and the current setting value for each code are output in a list See the following page for the setting code 08 Refer to 11 SELF DIAGNOSTIC MODE Setting Code 08 08 SETTING MODE DATA LIST 20xx xx xx xx xx CODE DATA CODE DATA CODE DATA CODE DATA 2010 2 2880 12 3040 0 3070 0 S N xxxxxxxxx TOSHIBAe STUDIOxxx TOTAL 9999999 DFTOTAL 9999999 ...

Page 58: ...0000 xxxx xx xx xx xx xx 000 000 0000_0000_0000_0_0000000000 F110 00000000 xxxx xx xx xx xx xx 000 000 0000_0000_0000_0_0000000000 F110 00000000 xxxx xx xx xx xx xx 000 000 0000_0000_0000_0_0000000000 EAD0 00000000 xxxx xx xx xx xx xx 000 000 0000_0000_0000_0_0000000000 E860 00000000 xxxx xx xx xx xx xx 000 000 0000_0000_0000_0_0000000000 E731 00000000 xxxx xx xx xx xx xx 000 000 0000_0000_0000_0_...

Page 59: ... Count LT A4 181 45 226 1 20xx xx xx Y Average Pixel Count 2 70 1 74 2 51 2 20xx xx xx Y Latest Pixel Count 6 15 0 39 0 39 3 20xx xx xx M Print Count LT A4 181 45 226 4 20xx xx xx M Average Pixel Count 6 11 2 5 29 5 20xx xx xx M Latest Pixel Count 6 82 2 15 2 15 6 20xx xx xx C Print Count LT A4 181 45 226 7 20xx xx xx C Average Pixel Count 5 46 2 4 81 8 20xx xx xx C Latest Pixel Count 6 42 2 73 2 ...

Page 60: ...LT A4 181 45 226 4 20xx xx xx Y Average Pixel Count 2 7 1 74 2 51 5 20xx xx xx Y Latest Pixel Count 6 15 0 39 0 39 6 20xx xx xx M Print Count LT A4 181 45 226 7 20xx xx xx M Average Pixel Count 6 11 2 5 29 8 20xx xx xx M Latest Pixel Count 6 82 2 15 2 15 9 20xx xx xx C Print Count LT A4 181 45 226 10 20xx xx xx C Average Pixel Count 5 46 2 18 4 81 11 20xx xx xx C Latest Pixel Count 6 42 2 73 2 73 ...

Page 61: ... firmware was updated PRINT 2 Since this function is unavailable for the machine 0 always appears PRINT C Since this function is unavailable for the machine 0 always appears LIST List print counter data when firmware was updated FAX Fax print counter data when firmware was updated STATUS Result of update FW UPGRADE LOG 20xx xx xx xx xx USER ROM VERSION DATE TOTAL COPY B COPY 2 COPY C PRINT B PRINT...

Page 62: ...AL Total counter data when the power was turned OFF and then back ON POWER ON_OFF LOG 20xx xx xx xx xx DATE TIME FUNCTION TOTAL xxxx xx xx xx xx xx ON 99999999 xxxx xx xx xx xx xx OFF 99999999 xxxx xx xx xx xx xx ON 99999999 xxxx xx xx xx xx xx OFF 99999999 xxxx xx xx xx xx xx ON 99999999 xxxx xx xx xx xx xx OFF 99999999 xxxx xx xx xx xx xx ON 99999999 xxxx xx xx xx xx xx OFF 99999999 xxxx xx xx x...

Page 63: ...RINTER ROM VERSION xxxM xxx SCANNER ROM VERSION xxxS xxx PFC ROM VERSION xxxF xxx RADF ROM VERSION DF xxx FINISHER STACKER ROM VERSION FIN FINISHER SADDLE ROM VERSION SDL FINISHER PUNCH ROM VERSION PUN CONVERTER ROM VERSION CNV xxx FAX BOARD FIRMWARE ROM VERSION Fxx xxx SYSTEM FIRMWARE OS VERSION Vx xxx x x HDD DATA VERSION Txxxxxxxxxxx LANGUAGE VERSION English US xxx xxx xxx xxx xx xx xx xx xxxx ...

Page 64: ...xxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx COPY SMALL LARGE TOTAL FAX SMALL LARGE TOTAL NETWORK SMALL LARGE TOTAL SCAN COUNTER TOTAL FULL COLOR BLACK TOTAL COPY 0 FAX TOTAL NETWORK xxxxxxxxx xxxxxxxxx 0 xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx FULL COLOR BLACK TOTAL 0 xxxxxxxxx xxxxxxxxx 0 xxxxxxxxx xxxxxxxxx 0 xxxxxx...

Page 65: ...rent value can be printed or output with a CSV file The list of differences between the current and the backed up values of the 05 adjustment and the 08 setting values is output is marked on the left side of the code if there is a difference and is marked on the left side of the code if there is no backed up value 05 DIFFERENCE LIST xx xx xx xx xx S N xxxxxxxxx TOSHIBAe STUDIOxxxx TOTAL 9999999 DF...

Page 66: ...y print mode and environment each user has different tendency and as a result the number of output pages per cartridge becomes different depending on the user The major factors affecting toner consumption are as follows Original Data coverage Original Data density Original Print mode Density setting Print Pattern Character images e g Text consume more toner than solid images even though they may h...

Page 67: ...pages after the detection of toner cartridge empty has exceeded the threshold When the new toner cartridge is judged as installed the data related with the previous cartridge is cleared and replaced with the data after the installation of new cartridge Clearing of the counter of the toner cartridge reference is performed in the setting mode 08 6503 Service technician reference This is a system tha...

Page 68: ...LT size with solid copy LED printer heads emit to all pixels Pixel count 100 Print count 5 Printing 5 pages on A4 LT size with blank copy LED printer heads never emit Pixel count 0 Print count 5 Printing 2 pages on A4 LT size with solid copy LED printer heads emit to all pixels Printing 2 pages on A4 LT size with blank copy LED printer heads never emit Pixel count 50 Print count 4 Printing 3 pages...

Page 69: ...s not detected one more time while the specified number of pixel count or output pages is counted Pixel counter clearing There are 3 types for the pixel count clear as follows 08 6501 All information related to the pixel count is cleared 08 6502 All information related to the service technician reference pixel count is cleared 08 6503 All information related to the toner cartridge reference pixel ...

Page 70: ...nd whether or not to display it at the service technician reference or toner cartridge reference is selected 0 Service technician reference 1 Toner cartridge reference in the setting mode 08 6505 The following screen is displayed when the buttons COUNTER and PIXEL COUNTER are pressed in this order after Displayed is selected with the code above and the power is as usual turned ON The displayed but...

Page 71: ...above screen each pixel counter screen is displayed TONER CARTRIDGE button Information screen of toner cartridge reference is displayed SERVICE COLOR button Information screen of service technician reference full color is displayed SERVICE BLACK button Information screen of service technician reference black is displayed The following screen is displayed when pressing the TONER CARTRIDGE button ...

Page 72: ...NOSTIC MODE 3 48 Fig 3 5 Information screen of toner cartridge reference The following screen is displayed when pressing the SERVICE COLOR button Fig 3 6 Information screen of service technician reference full color The following screen is displayed when pressing the SERVICE BLACK button ...

Page 73: ...3 2013 2016 TOSHIBA TEC CORPORATION All rights reserved e STUDIO477S 527S 477SL SELF DIAGNOSTIC MODE 3 49 Fig 3 7 Information screen of service technician reference black ...

Page 74: ...FAX TOTAL 0 20080208 Y Print Count LT A4 181 45 226 1 20080208 Y Average Pixel Count 2 70 1 74 2 51 2 20080208 Y Latest Pixel Count 6 15 0 39 0 39 3 20080208 M Print Count LT A4 181 45 226 4 20080208 M Average Pixel Count 6 11 2 5 29 5 20080208 M Latest Pixel Count 6 82 2 15 2 15 6 20080208 C Print Count LT A4 181 45 226 7 20080208 C Average Pixel Count 5 46 2 4 81 8 20080208 C Latest Pixel Count ...

Page 75: ...208 Y Latest Pixel Count 6 15 0 39 0 39 6 20080208 M Print Count LT A4 181 45 226 7 20080208 M Average Pixel Count 6 11 2 5 29 8 20080208 M Latest Pixel Count 6 82 2 15 2 15 9 20080208 C Print Count LT A4 181 45 226 10 20080208 C Average Pixel Count 5 46 2 18 4 81 11 20080208 C Latest Pixel Count 6 42 2 73 2 73 12 20080208 K Print Count LT A4 181 45 226 13 20080208 K Average Pixel Count 5 51 3 43 ...

Page 76: ...Black at color Black Yellow Magenta Cyan Black Copier function Print count page 6563 Average pixel count 6623 Latest pixel count 6724 Printer function Print count page 6565 Average pixel count 6629 Latest pixel count 6725 FAX function Print count page 6566 Average pixel count 6635 Latest pixel count 6644 Total Average pixel count 6634 Full color Twin color Black Total Yellow Magenta Cyan Black Cop...

Page 77: ... Toner cartridge reference count started date The toner cartridge reference count started date is displayed 08 6522 Toner cartridge K Service technician reference cleared date The service technician reference cleared date 08 6510 is displayed The date 08 6502 was performed is stored Toner cartridge reference cleared date The toner cartridge reference cleared date is displayed The date 08 6503 was ...

Page 78: ... 13 modes Notes The codes only displaying the values and the ones acquiring or clearing the values by automatic execution are not included When a value of the code which exchanges another one sequentially is changed another one is altered in conjunction with it Setting of the codes 08 8911 and 08 9000 is not possible 3 15 3 Setting files 1 Setting files An encrypted file in which the setting value...

Page 79: ...e device after this code is performed File name DIG_ RESULT_XXXX_yymmddhhmmss xml XXXX Serial No File format xml format 2 Example Policy Data Category 05 Category 08 Code MainCode 3807 MainCode RESULT SUCCESS RESULT Code Code MainCode 9240 MainCode RESULT FAILED RESULT Code Code MainCode 9264 MainCode SubCode 1 SubCode RESULT UNSPECIFIED RESULT Code Category 08 Category 13 Data Policy SUCCESS Valu...

Page 80: ...re 1 Start up with the Setting Mode 08 2 Install a USB storage device in which setting files are stored in the root in the MFP 3 Key in 3673 and then press the START button 4 Press EXECUTION 5 Setting for all codes included in the setting file are completed the BASIC screen of the 08 mode appears 6 Remove the USB storage device ...

Page 81: ... essential adjustments while the dotted lines lead to adjustments to be performed if necessary Fig 4 1 Parts to be replaced Drum unit Transfer blet unit 4 1 3 Image dimensional adjustment Item Code in 05 mode in the copy printer fax function Order 1 2 7000 7001 2 Code in 05 mode 7165 1 Adjust the image quality if necessay Chapter 4 2 4 3 4 4 4 5 END Item to be adjusted 4 2 1 Automatic gamma adjust...

Page 82: ...de Fig 6 1 Item to be adjusted Code in mode 05 Image dimensional adjustment in the copy printer fax function Reproduction ratio adjustment of primary scanning direction PPC 7000 Reproduction ratio adjustment of primary scanning direction PRT FAX 7001 1 100 A A4 TEST MODE 100 A A4 TEST MODE 100 A A4 Wait Warming Up 100 A A4 COPYING 100 XXX A4 TEST MODE YYY ZZZ Current adjustment value Adjustment va...

Page 83: ...earance or breaking of thin lines on the printed image Therefore check if there is no such image trouble while you are performing the adjustment Procedure 1 While pressing 0 and 5 simultaneously turn the power ON 2 Key in a code and press the START button 3 Key in the adjustment value To correct a value press the CLEAR button 4 Press the OK or INTERRUPT button to store the value The equipment goes...

Page 84: ...adjustment printed in step 2 face down on the original glass Place the chart aligning its side with a black square against the original scale 4 Key in a code and press the START button The scanner reads the chart automatically and performs automatic gamma adjustment calculation approx 30 sec Adjustment Mode 05 5 When the adjustment has finished normally press the OK button to have the adjustment r...

Page 85: ...ress the START button 3 Key in an adjustment value To correct the value once keyed in press the CLEAR button 4 Press the OK or INTERRUPT button to store the value The equipment goes back to the ready state 5 Press the FAX button and then press the START button to make a test copy If the original mode is Custom restart the equipment and check if the desired image quality is attained 6 If the desire...

Page 86: ... 1 or 2 and press the START button 0 Low density 1 Medium density 2 High density 4 Key in an adjustment value To correct the value once keyed in press the CLEAR button 5 Press the OK or INTERRUPT button to store the value in memory The equipment goes back to the ready state 6 For resetting the value repeat step 2 to 5 7 Press the FAX button and then press the START button to make a test copy If th...

Page 87: ...Adjustment Mode 05 Make a test copy and compare the image obtained with the current settings if necessary and make adjustment Procedure 1 While pressing 0 and 5 simultaneously turn the power ON 2 Key in a code and press the START button 3 Key in a sub code and press the START button 4 Key in an adjustment value To correct a value once keyed in press the CLEAR button 5 Press the OK or INTERRUPT but...

Page 88: ...lowing codes If they are fixed the range correction is performed with standard values The values of the background peak affects the reproduction of the background density and the values of the text peak affects that of the text density Adjustment Mode 05 Make a test copy and compare the image obtained with the current settings if necessary make adjustment Procedure The procedure is the same as tha...

Page 89: ...ment level is adjusted for automatic identification of whether the original set is blank or not This adjustment is made when OMIT BLANK PAGE is selected on the control panel The adjustment value is simultaneously applied to all modes at PPC and scanning Adjustment Mode 05 Procedure The procedure is the same as that of P 4 7 4 2 5 Judgment threshold for ACS common for copy and scan Color mode Origi...

Page 90: ...d fogging at the scanning of a manually set original and an original used with the RADF is different This is to adjust the level of the background image removed when the scanning of the originals with the RADF is performed Adjustment Mode 05 Procedure The procedure is the same as that of P 4 5 4 2 2 Density adjustment Color mode Code Remarks Color 7026 The larger the value is the darker the backgr...

Page 91: ... 0 1 or 2 and press the START button 0 Low density 1 Medium density 2 High density Highest density 4 Key in the adjustment value To correct the value once keyed in press the CLEAR button 5 Press the OK or INTERRUPT button to store the value in memory The equipment goes back to the ready state 6 For resetting the value repeat step 2 to 5 7 Let the equipment restart and perform the printing job 8 If...

Page 92: ...lue To correct the value once keyed in press the CLEAR button 4 Press the OK or INTERRUPT button to store the value in memory The equipment goes back to the ready state 5 For resetting the value repeat step 2 to 4 6 Let the equipment restart and perform the printing job 7 If the desired image has not been attained repeat step 1 to 6 Color PS PCL XPS 1200dpi Remarks Black mode 7307 0 7307 1 7307 2 ...

Page 93: ...mma balance adjustment Black Mode Color mode Code Remarks Black 8242 0 The density of the line in Black in the line density range specified by 05 8243 0 or 05 8243 1 can be adjusted The larger the value is the darker the line density becomes Acceptable value 0 to 5 Default 4 Color mode Code Remarks Black 8243 0 The effective range lower limit of the density adjustment for the line in Black can be ...

Page 94: ...ea to be adjusted 0 1 or 2 and press the START button 0 Low density L 1 Medium density M 2 High density H 4 Key in the adjustment value To correct the value once keyed in press the CLEAR button 5 Press the OK or INTERRUPT button to store the value in memory The equipment goes back to the ready state 6 For resetting the value repeat step 2 to 5 7 Let the equipment restart and perform the scanning j...

Page 95: ...e equipment goes back to the ready state 5 Let the equipment restart and perform the scanning 6 If the desired image quality has not been attained repeat step 1 to 5 Color Mode Original mode Item to be adjusted Remarks Text Photo Text Photo Custom mode Color 8339 8340 8341 8380 Manual density center value The larger the value is the darker the image becomes Acceptable values 0 to 255 Default 128 M...

Page 96: ...ure 1 While pressing 0 and 5 simultaneously turn the power ON 2 Key in the codes and press the START button 3 Key in the adjustment values Acceptable values 0 to 255 To correct the value once keyed in press the CLEAR button 4 Press the OK or INTERRUPT button to store the value in memory The equipment goes back to the ready state 5 Let the equipment restart and perform the scanning job 6 If the des...

Page 97: ... color modes The same adjustment value is simultaneously applied to all cases of originals on the original glass for copier functions and network scanning functions and those placed on the RADF Adjustment Mode 05 Procedure The procedure is the same as that of P 4 15 4 4 2 Density adjustment Code Color mode Original mode Remarks 7436 Black Text Photo The smaller the value is the background becomes ...

Page 98: ...Key in the adjustment values Acceptable values 0 to 4 To correct the value once keyed in press the CLEAR button 4 Press the OK or INTERRUPT button to store the value in memory The equipment goes back to the ready state 5 Let the equipment restart and perform the scanning job 6 If the desired image has not been attained repeat step 1 to 5 Code Color mode Original mode Contents 8354 Full Color Text ...

Page 99: ...uration The saturation of the scanned image is adjusted for color scanning Adjustment Mode 05 Procedure 1 While pressing 0 and 5 simultaneously turn the power ON 2 Key in the codes and press the START button 3 Key in the adjustment values Acceptable values 0 to 255 To correct the value once keyed in press the CLEAR button 4 Press the OK or INTERRUPT button to store the value in the memory The equi...

Page 100: ...e START button 3 Key in the adjustment value To correct a value once keyed in press the CLEAR button 4 Press the OK or INTERRUPT button to store the value in memory The equipment goes back to the ready state 5 Let the equipment restart Acquire the SlimPDF file and check it 6 If the desired image quality has not been attained repeat step 1 to 5 Color mode Code Remarks Color 7026 The larger the valu...

Page 101: ...ed to all modes at PPC and scanning Adjustment Mode 05 Procedure The procedure is the same as that of P 4 15 4 4 2 Density adjustment 4 4 14 JPEG compression level adjustment The compression level for saving the scanned data in the JPEG format can be adjusted as follows Adjustment Mode 05 Procedure The procedure is the same as that of P 4 15 4 4 2 Density adjustment Code Item to be adjusted Remark...

Page 102: ...be adjusted and press the START button 3 Key in the adjustment value To correct a value once keyed in press the CLEAR button 4 Press the OK or INTERRUPT button to store the value in memory The equipment goes back to the ready state 5 Let the equipment restart and perform the scanning job 6 If the desired image has not been attained repeat step 2 to 5 Code Original mode Item to be adjusted Remarks ...

Page 103: ...button 3 Key in an adjustment value To correct the value once keyed in press the CLEAR button 4 Press the OK or INTERRUPT button to store the value The equipment goes back to the ready state 5 Turn the power OFF Confirmation If possible perform a Fax transmission and check the adjusted density with the image on the recipient s side Color mode Original mode Item to be adjusted Remarks Text Photo Te...

Page 104: ...ground fogging at the scanning of a manually set original and an original used with the RADF is different This is to adjust the level of the background image removed when the scanning of the originals with the RADF is performed Adjustment Mode 05 Procedure The procedure is the same as that of P 4 5 4 2 2 Density adjustment Color mode Code Remarks Black 7025 The larger the value is the darker the b...

Page 105: ...ice center along with the following information This information will help the service center understand your problem and take quick action to find the solution 1 Serial Number 2 List Print Refer to the appropriate Service Manual for the detailed procedure to obtain a List Print A Enter the value given below to obtain a List Print by CSV file 9S 300 All CSV files B Enter the value given below to o...

Page 106: ...ection or how the customer recovered it E g You checked the problem and connected a USB device to the equipment No problem occurred when an attempt to collect the debug log was made however the customer did turn the main power switch OFF when the problem occurred so the log can be collected 2 Collection procedure 1 Note When collecting a log be sure to obtain consent from the user in advance and g...

Page 107: ...e STUDIO477S 527S 477SL ERROR CODE AND TROUBLESHOOTING 5 3 5 XXXX Serial number of the equipment YYYY year MM month DD day HH hour mm minute SS second After the debug logs have been collected be sure to send them to the service center together with a report ...

Page 108: ...request Main unit requested finisher to stop operating while finisher was feeding paper P 5 29 EA2A Paper transport jam Between entrance transport and exit transport Leading edge of paper in finisher transport path passed entrance transport sensor but did not arrive at exit transport sensor P 5 30 EA2B Paper transport jam Exit transport sensor Paper stayed for longer than set period at exit transp...

Page 109: ... P 5 41 F071 Communication initialization error between SYS board and PU board P 5 41 F090 Circuit related service call SRAM abnormality on the SYS board P 5 43 F100_0 Other service call HDD format error Operation of HDD key data fails P 5 45 F100_1 HDD format error Encryption key data of either the SYS board or the SRAM board for the SYS board are damaged P 5 45 F100_2 HDD format error Encryption...

Page 110: ... 55 F103 HDD transfer time out Reading writing cannot be performed in the specified period of time P 5 55 F104 HDD data error Abnormality is detected in the data of HDD P 5 55 F105 HDD other error P 5 55 F106_0 ADI HDD error Illegal disk replacement detected ADI HDD Exchange to SATA HDD P 5 55 F106_1 ADI HDD error HDD type detection error P 5 56 F106_2 ADI HDD error ADI encryption key download ope...

Page 111: ... database P 5 66 F122 Database abnormality Message Job log management database P 5 67 F124 Database abnormality Database is not operating normally Language management database P 5 67 F130 Invalid MAC address P 5 67 F131 Error due to damage to filtering setting file P 5 68 F140 ASIC format error ASIC formatting fails or memory acquiring fails when software is formatted P 5 68 F200 Data Overwrite op...

Page 112: ... 5 72 1C31 File creation failure P 5 72 1C32 File deletion failure P 5 72 1C33 File access failure P 5 72 1C40 Image conversion abnormality P 5 72 1C60 HDD full failure during processing P 5 72 1C61 Address Book reading failure P 5 72 1C63 Terminal IP address unset P 5 72 1C64 Terminal mail address unset P 5 72 1C65 SMTP address unset P 5 73 1C66 Server time time out error P 5 73 1C69 SMTP server ...

Page 113: ...in parameters or arguments HOST NAME error RFC 501 Destination mail address error RFC 501 Terminal mail address error RFC 501 P 5 73 2503 Bad sequence of commands Destination mail address error RFC 503 P 5 73 2504 Command parameter not implemented HOST NAME error RFC 504 P 5 73 2550 Mailbox unavailable Destination mail address error RFC 550 P 5 74 2551 User not local Destination mail address error...

Page 114: ...Hard Disk space for Electronic Filing nearly full Hard disk space in BOX partition is nearly full 90 2B90 Insufficient Memory Insufficient memory capacity P 5 74 2BA0 Invalid Box password specified Invalid Box password P 5 74 2BA1 Incorrect paper size invalid color mode invalid resolution The specified paper size color mode or resolution is not available P 5 74 2BB0 Job canceled Job canceling 2BB1...

Page 115: ...ot available Disabled WS Scan P 5 75 2A40 System fatal error System error P 5 75 2A50 Job canceling Job canceling 2A51 Power failure Power failure P 5 75 2A60 Authentication for WS Scan failed WS Scan user authentication failure P 5 75 2A70 Insufficient permission to execute RemoteScan Remote Scan privilege check error P 5 75 2A71 Insufficient permission to execute WS Scan WS Scan privilege check ...

Page 116: ...ryption error Failed to create file Encryption error P 5 76 2C44 Creating the image file was not permitted Encryption PDF enforced mode error P 5 76 2C45 Failed in making meta data Meta data creation error Scan to Email P 5 76 2C60 Failed to process your Job Insufficient disk space HDD full failure during processing P 5 76 2C61 Failed to read AddressBook Address Book reading failure P 5 77 2C62 No...

Page 117: ...eta data creation error Scan to File P 5 78 2D62 Failed to connect to network destination Check destination path File server connection error P 5 78 2D63 Specified network path is invalid Check destination path Invalid network path P 5 78 2D64 Logon to file server failed Check username and password Login failure P 5 78 2D65 There are too many documents in the folder Failed in creating new document...

Page 118: ...2E15 Document size exceeded limit or maximum size Exceeding the maximum size for file sharing P 5 79 2E30 Failed to store document s in USB folder Creation of a directory failed P 5 79 2E31 Failed to store document s in USB folder File creation failure in USB storage P 5 79 2E32 Failed to store document s in USB folder File deletion failure in USB storage P 5 79 2E33 Failed to store document s in ...

Page 119: ...n detected in the received mail Content Type error P 5 81 3B40 Decode Error has been detected in the received mail E mail decode error P 5 81 3C10 Tiff Analyze Error has been detected in the received mail TIFF analysis error P 5 81 3C13 Tiff Analyze Error has been detected in the received mail P 5 81 3C20 Tiff Compression Error has been detected in the received mail TIFF compression error P 5 81 3...

Page 120: ... POP3 Connection Timeout Error has been occurred in the received mail POP3 server connection time out error P 5 82 3E30 POP3 Login Error has been occurred in the received mail POP3 login error P 5 82 3E40 POP3 Login Error occurred in the received mail POP3 login method error P 5 82 3F10 File I O Error has been occurred in this mail The mail could not be received until File I O is recovered File I ...

Page 121: ...user code P 5 83 4113 Quota over error The number of the assigned pages set by department management has reached 0 The number of output pages has exceeded the one specified with the department code P 5 83 4121 Job canceling due to external counter error P 5 83 4211 Printing data storing limitation error Printing with its data being stored to the HDD temporarily Proof print Private print Scheduled ...

Page 122: ...e exceeding maximum number of registrations A new font cannot be registered because the number of fonts registered in this equipment has reached the limit P 5 84 4612 Font download failure HDD full A new font cannot be registered because there is not sufficient space in the font storage area of this equipment P 5 84 4613 Font download failure others A new font cannot be registered due to other abn...

Page 123: ...valid SSL certificate Invalid SSL certificate SSL certificate is not valid P 5 86 5016 Expired SSL certificateIncorrect time in MFP Expired SSL certificate SSL certificate is expired P 5 86 5017 Other SSL certificate related error Other SSL certificate related error SSL certificate is invalid P 5 86 5018 Invalid DNS error Invalid DNS error DNS address is invalid P 5 86 5019 Connection error Connec...

Page 124: ...rk FAX job failed because the specified address is not registered in the Address Book P 5 90 Error code Message displayed in the TopAccess screen Contents Troubleshooting 6007 Failed user login Unsuccessful User Login to MFP User authentication cannot be done because connection to the authentication server has failed P 5 91 6008 Failed to connect on External LDAP server for Role Base Access Contro...

Page 125: ...e of the card are not correctly set P 5 92 6041 Card Authentication Failed because of Card Reading Error Card authentication Card related error Card data cannot be obtained correctly P 5 92 6042 Card Authentication Failed because of setting Error Card authentication Card setting error The self diagnostic code required for card authentication is not set in this equipment correctly P 5 92 6121 Secur...

Page 126: ...cy confirmation of cryptographic key Cryptographic key consistency confirmation failure P 5 95 71AA Invalid Error Occurd while getting Certificate from SCEP server Invalid Error Occurd while getting Certificate from SCEP server P 5 96 71AB Timeout Error Occurd while getting Certificate from SCEP server Timeout Error Occurd while getting Certificate from SCEP server P 5 96 71AC File Save Error Occu...

Page 127: ...iled Ipsec error if auth for shared key failed P 5 100 8034 Invalid Certificate Ipsec error if invalid certificate uploaded P 5 101 8035 Certificate Type unsupported Ipsec error if certificate not supported P 5 101 8036 Invalid certificate authority Ipsec error if invalid certificate authentication P 5 101 8037 Certificate unavailable Ipsec error if certificate are not avialable P 5 101 8038 No IS...

Page 128: ... error P 5 105 8064 Secure Update to Secondary IPv6 DDNS failed Secure secondary DDNS update error P 5 105 8065 IPv6 Update to Primary DDNS failed IPv6 primary DDNS update error P 5 105 8066 IPv6 Update to Secondary DDNS failed IPv6 secondary DDNS update error P 5 105 8067 IPv4 Update to Primary DDNS failed IPv4 primary DDNS update error P 5 105 8068 IPv4 Update to Secondary DDNS failed IPv4 secon...

Page 129: ...ck Skew error due to difference in Time between Server and MFP Active Directory Domain Clock Skew error due to difference in Time between Server and MFP P 5 108 8129 Active Directory Domain Kerberos Ticket has expired and cannot be used for Authentication Active Directory Domain Kerberos Ticket has expired and cannot be used for Authentication P 5 108 812A Active Directory Domain Verification of t...

Page 130: ...lope You 4 C5 R U Exective R V IndexCard R Z Not selected C Sort mode staple mode 0 Non sort Non staple 1 Group 2 Sort 7 Front staple 8 Double staple 9 Rear staple A Saddle stitch D ADF mode 0 Unused 1 AUTO FEED SADF 2 STACK FEED E APS AMS mode 0 Not selected 1 APS 2 AMS F Duplex mode 0 Not selected 1 Book 2 Double sided Single sided 4 Double sided Duplex copying 8 Single sided Duplex copying G Un...

Page 131: ... 3 Thick3 4 Thick4 5 Thick5 6 Thin 7 Special1_Label1 8 Special2_Label2 9 Special3_Transparency A Special4_Glossy1 B Special5_Glossy2 C Special6_Glossy3 D Envelope E Envelope2 F Envelope3 G Envelope4 H UserType1 I UserType2 J UserType3 K UserType4 L UserType5 Z Unused Q RADF size mixed 0 Unused 1 Size mixed 2 Single size document R Workflow ID 10 digit ID ...

Page 132: ...sensor Check that the actuator is correctly operated Connector check Check that the connector is not disconnected Check that the pins are not deformed and do not come off Disconnect and reconnect the connector Harness check Check if the harnesses are open circuited Motor check Check the motor in the test mode Check that there is no abnormality in the driving section Check that there is no abnormal...

Page 133: ...ard Classification Error content Paper jam in finisher section A sheet of paper is fed and then the next sheet of paper is fed at an interval shorter than the specified time Check item Measures Transport path If there is paper in the paper transport path remove the paper Entrance transport sensor Sensor check S1 Connector check P7 2 Harness check Exit transport sensor Sensor check S2 Connector che...

Page 134: ... passed entrance transport sensor but did not arrive at exit transport sensor Check item Measures Transport path If there is paper in the paper transport path remove the paper Entrance transport sensor Sensor check S1 Connector check P7 2 Harness check Exit transport sensor Sensor check S2 Connector check P8 1 Harness check Finisher control PC board Board check Connector check J7 J8 J7 input J8 ou...

Page 135: ... Entrance transport sensor Sensor check S1 Connector check P7 2 Harness check Exit transport sensor Sensor check S2 Connector check P8 1 Harness check Finisher control PC board Board check Connector check J7 J8 Harness check Parts to be replaced Remark Entrance transport sensor Exit transport sensor Finisher control PC board Classification Error content Paper jam in finisher section Jam occurred b...

Page 136: ...ed Remark Stapler Finisher control PC board Classification Error content Paper jam in finisher section The entrance path sensor detects the paper earlier than a specified timing Check item Measures Entrance transport sensor abnormality Replace the entrance transport sensor Faulty cables and connectors Check if the electrical continuity between the connector terminals is normal If electricity is no...

Page 137: ... check P7 11 Harness check Stacker motor Motor check M8 Connector check P14 3 Harness check Finisher control PC board Board check Connector check J7 J14 Harness check Parts to be replaced Remark Stack home position sensor Stacker motor Finisher control PC board Classification Error content Finisher related service call Rear alignment HP abnormality Check item Measures Rear alignment plate home pos...

Page 138: ...tapler home position sensor Stapler motor Finisher control PC board Classification Error content Finisher related service call Download abnormality Check item Measures Setting Update the firmware again Classification Error content Finisher related service call Front alignment HP abnormality Check item Measures Front alignment plate home position sensor Sensor check S4 Connector check P8 3 Harness ...

Page 139: ...check P13 1 Harness check Ejector motor Motor check M7 Connector check P6 3 Harness check Finisher control PC board Board check Connector check J7 J13 Harness check Parts to be replaced Remark Ejector home position sensor Ejector encoder sensor Ejector motor Finisher control PC board Classification Error content Finisher related service call Paper support HP abnormality Check item Measures Paper s...

Page 140: ...otor Motor check M10 Connector check P18 1 Harness check Finisher control PC board Board check Connector check J7 J18 Harness check Parts to be replaced Remark Lever path home position sensor Lever path motor Finisher control PC board Classification Error content Finisher related service call Paddle HP abnormality Check item Measures Paddle home position sensor Sensor check S3 Connector check P8 4...

Page 141: ...rror content Finisher related service call Ejector abnormality Check item Measures Ejector home position sensor Sensor check S7 Connector check P7 16 Harness check Ejector encoder sensor Sensor check S8 Connector check P13 1 Harness check Ejector motor Motor check M7 Connector check P6 3 Harness check Finisher control PC board Board check Connector check J7 J13 Harness check Parts to be replaced R...

Page 142: ...Check item Measures Lever path home position sensor Sensor check S15 Connector check P7 4 Harness check Lever path motor Motor check M10 Connector check P18 1 Harness check Finisher control PC board Board check Connector check J7 J18 Harness check Parts to be replaced Remark Lever path home position sensor Lever path motor Finisher control PC board Classification Error content Finisher related ser...

Page 143: ...rness check Rear alignment motor Motor check M5 Connector check P5 13 Harness check Finisher control PC board Board check Connector check J5 J7 Harness check Parts to be replaced Remark Rear alignment plate home position sensor Rear alignment motor Finisher control PC board Classification Error content Finisher related service call Stacker motor position detection error Check item Measures Stack h...

Page 144: ...her related service call Paddle HP abnormality Check item Measures Paddle home position sensor Sensor check S3 Connector check P8 4 Harness check Paddle motor Motor check M3 Connector check P5 4 Harness check Finisher control PC board Board check Connector check J5 J8 Harness check Parts to be replaced Remark Paddle home position sensor Paddle motor Finisher control PC board ...

Page 145: ...rted Check if the connector pin between the SYS board connector CN118 CN119 and the PU board CUIF0 CUIF1 is disconnected Check if the connector HEAD0K of the LED head is completely inserted and the harness is disconnected or open circuited Check if the conductor patterns on the PU board and SYS board are short circuited or open circuited Parts to be replaced Remark SYS board PU board LED head Clas...

Page 146: ... connectors HEAD0K of the LED head is completely inserted and the harness is disconnected or open circuited Check if the conductor patterns on the PU board and SYS board are short circuited or open circuited Parts to be replaced Remark PU board SYS board LED head Harness of LED head Classification Error content Communication related service call F110 Communication error between System CPU and Scan...

Page 147: ...ssage is displayed press the INTERRUPT button 4 Perform the panel calibration 08 9050 5 Enter the serial number 08 9601 Match it with the serial number on the label attached to the rear cover of the equipment 6 Initialize the NIC information 08 9083 7 Turn the power OFF and then start up with the Adjustment mode 05 8 Perform Automatic gamma adjustment PPC 05 7165 using 10 FAX test pattern 9 Turn t...

Page 148: ...e STUDIO477S 527S 477SL 2013 2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 44 Check item Measures SYS board Board check Replacement part Measure SYS board ...

Page 149: ...l the system firmware P 8 4 8 2 Firmware Updating with a USB Device Classification Contents Other service call HDD format error Encryption key data of either the SYS board or the SRAM board for the SYS board are damaged Check item Measures Encryption key status Check the displayed message 3 C POWER 5 Key Backup Restore SRAM Key Status FROM Key Status Measure OK AccessFailed Replace the SYS board P...

Page 150: ...replaced Recover the encryption key on the SYS board P 6 18 6 2 4 Precautions and Procedures when replacing the SYS board D Restore encryption key The error occurs except when the SYS board is replaced Replace the SRAM board for the SYS board P 6 22 6 2 5 Precautions and procedure when replacing the SRAM board for the SYS board all steps SRAM Key Status FROM Key Status Measure ...

Page 151: ...l key data recovery 1 Recover all the data on the SRAM board 5 9 POWER 2 Restore SRAM Data from USB For details see 9 1 4Cloning procedure B Restore procedure 2 Recover the encryption key license on the SYS board Follow the procedures below noted in 6 2 4Precautions and Procedures when replacing the SYS board C Restore ADI key only when ADI HDD is installed D Restore encryption key E Restore licen...

Page 152: ...g 1 Turn the power of the equipment OFF and check the connection of the HDD Connector and harness check Check if the connector pins of the HDD are bent Check if HDD for other equipment is not installed Check if SRAM for other equipment is not installed 2 If the error still occurs after step 1 perform the following Perform 3C 5 Key Backup Restore and check that each Key Status is OK If not recover ...

Page 153: ...heck if SRAM for other equipment is not installed 2 If the error still occurs after step 1 perform the following Perform 3C 5 Key Backup Restore and check that each Key Status is OK If not recover the key copy SRAM Key Status to FROM Key Status or vice versa 3 If the error persists after step 2 perform 5 C POWER 2 Recovery F S 3 work and then restart the equipment 4 If the error persists after ste...

Page 154: ...s after step 1 perform the following Perform 3C 5 Key Backup Restore and check that each Key Status is OK If not recover the key copy SRAM Key Status to FROM Key Status or vice versa 3 If the error persists after step 2 perform 5 C POWER 2 Recovery F S 4 registration and then restart the equipment 4 If the error persists after step 3 perform 5 C POWER 3 Initialize HDD 3 registration and then resta...

Page 155: ...urs after step 1 perform the following Perform 3C 5 Key Backup Restore and check that each Key Status is OK If not recover the key copy SRAM Key Status to FROM Key Status or vice versa 3 If the error persists after step 2 perform 5 C POWER 2 Recovery F S 5 backup and then restart the equipment 4 If the error persists after step 3 perform 5 C POWER 3 Initialize HDD 4 backup and then restart the equ...

Page 156: ...s after step 1 perform the following Perform 3C 5 Key Backup Restore and check that each Key Status is OK If not recover the key copy SRAM Key Status to FROM Key Status or vice versa 3 If the error persists after step 2 perform 5 C POWER 2 Recovery F S 6 imagedata and then restart the equipment 4 If the error persists after step 3 perform 5 C POWER 3 Initialize HDD 5 imagedata and then restart the...

Page 157: ...urs after step 1 perform the following Perform 3C 5 Key Backup Restore and check that each Key Status is OK If not recover the key copy SRAM Key Status to FROM Key Status or vice versa 3 If the error persists after step 2 perform 5 C POWER 2 Recovery F S 7 storage and then restart the equipment 4 If the error persists after step 3 perform 5 C POWER 3 Initialize HDD 6 storage and then restart the e...

Page 158: ...s after step 1 perform the following Perform 3C 5 Key Backup Restore and check that each Key Status is OK If not recover the key copy SRAM Key Status to FROM Key Status or vice versa 3 If the error persists after step 2 perform 5 C POWER 2 Recovery F S 8 encryption and then restart the equipment 4 If the error persists after step 3 perform 5 C POWER 3 Initialize HDD 7 encryption and then restart t...

Page 159: ...08 9072 If the check result is OK recover the data in the HDD If the check result is failed replace the HDD Replacement part Measure HDD SYS board Classification Error item Other service call ADI HDD error The ADI HDD has been replaced illegally to SATA HDD normal type Check item Measures Setting Check if the HDD has been replaced with a SATA HDD normal type 1 Start the equipment in the 4C mode 4 ...

Page 160: ...the equipment or no abnormality is found on any check items for the HDD reinstall the system software HDD Connector check Harness check Start the equipment in the 5C mode 5 C POWER Check the file system and recover it if necessary If the recovery fails replace the HDD If the equipment does not start in the 5C mode also replace the HDD Check that either the ADI HDD or SATA HDD normal type is mounte...

Page 161: ...SRAM ADIKey or FROM ADIKey status is other than OK Restore the ADI HDD encryption key In case both of the SRAM ADIKey or FROM ADIKey status are other than OK Reinstall the system software HDD If the error persists even after above step replace the HDD If the equipment operation disabled after above step replace the HDD Classification Error item Other service call ADI HDD error The generation of AD...

Page 162: ...p Restore and then press the START button 4 Select 6 ADIKey FROM to SRAM and then press the START button 5 After the restoring of the encryption key has completed Operation Complete is displayed 6 After the operation has completed shut down the equipment by pressing the POWER button HDD If the error persists even after above step replace the HDD If the equipment operation disabled after above step...

Page 163: ...M board for SYS board If the error is not cleared after the software reinstallation replace the SRAM board P 6 22 6 2 5 Precautions and procedure when replacing the SRAM board for the SYS board SYS board If the error is not cleared after this see above replace the SYS board P 6 18 6 2 4 Precautions and Procedures when replacing the SYS board Replacement part Measure SRAM board SYS board Classifica...

Page 164: ...tus confirmation Check the message displayed by 3 C POWER 5 Key Backup Restore SRAM Key Status FROM Key Status Measure AccessFailed Replace the SYS board P 6 18 6 2 4 Precautions and Procedures when replacing the SYS board all steps With USB backup data All key data recovery 1 Recover all the data on the SRAM board 5 9 POWER 2 Restore SRAM Data from USB For details see 9 1 4Cloning procedure B Res...

Page 165: ... KeyBroken No USB backup data 1 Reinstall the system software P 8 4 8 2 Firmware Updating with a USB Device With USB backup data All key data recovery 1 Recover all the data on the SRAM board 5 9 POWER 2 Restore SRAM Data from USB For details see 9 1 4Cloning procedure B Restore procedure 2 Recover the encryption key license on the SYS board Follow the procedures below noted in 6 2 4Precautions an...

Page 166: ...SB backup data All key data recovery 1 Recover all the data on the SRAM board 5 9 POWER 2 Restore SRAM Data from USB For details see 9 1 4Cloning procedure B Restore procedure 2 Recover the encryption key license on the SYS board Follow the procedures below noted in 6 2 4Precautions and Procedures when replacing the SYS board C Restore ADI key only when ADI HDD is installed D Restore encryption ke...

Page 167: ...cautions and Procedures when replacing the SYS board all steps With USB backup data All key data recovery 1 Recover all the data on the SRAM board 5 9 POWER 2 Restore SRAM Data from USB For details see 9 1 4Cloning procedure B Restore procedure 2 Recover the encryption key license on the SYS board Follow the procedures below noted in 6 2 4Precautions and Procedures when replacing the SYS board C R...

Page 168: ... 4Cloning procedure B Restore procedure 2 Recover the encryption key license on the SYS board Follow the procedures below noted in 6 2 4Precautions and Procedures when replacing the SYS board C Restore ADI key only when ADI HDD is installed D Restore encryption key E Restore license KeyMismatch KeyMismatch The error occurs when the SYS board is replaced Recover the encryption key on the SYS board ...

Page 169: ... SRAM board P 6 22 6 2 5 Precautions and procedure when replacing the SRAM board for the SYS board G Backup ADI key KeyNull KeyBroken KeyNull KeyBroken No USB backup data 1 Create the partition in the HDD and reinstall the system software P 6 13 6 2 3 Precautions and procedures when replacing the HDD Perform step 3 or later in E Replace Format HDD With USB backup data All key data recovery 1 Recov...

Page 170: ...formation and address book data are deleted If you back up the data in advance they will be recovered by restoring them after rebuilding the database Classification Error item Other service call Login after the startup fails in any starting mode because user management database is corrupted Check item Measures Setting 1 Delete the log in the following procedure 5 C POWER 4 Initialize database 1 LD...

Page 171: ...ou rebuild the databases with a job remaining delete it after finishing When Rebuilding all databases is performed all data including log user role group department information and address book data are deleted If you back up the data in advance they will be recovered by restoring them after rebuilding the database Classification Error item Other service call Login after the startup fails in any s...

Page 172: ... Check the bad sector of the HDD 08 9072 If the result is NG replace the HDD Notes It may take more than 30 minutes to finish the checking 2 Perform 3 C POWER 3 and then reinstall the HDD software Notes User data will be deleted when 3 C POWER 3 is performed Parts to be replaced Remarks HDD Classification Contents Other service call ASIC formatting fails or memory acquiring fails when software is ...

Page 173: ...occurs while High Åg3Åh is set for the security level 08 8911 it cannot be released by installing the firmware using the USB device Install the Data Overwrite Enabler GP 1070 by 08 384 Classification Error item Other service call The file system is abnormal Check item Measures Setting Diagnose the file system with 5 C POWER 1 Check F S and then recover the problem partition with 5 C POWER 2 Recove...

Page 174: ...ation Error item Other service call The program data fails to be authenticated Check item Measures Setting Restart the equipment If the error is not recovered after restarting the equipment reinstall software following the procedure below 1 Reinstall the system software and application program P 6 13 6 2 3 Precautions and procedures when replacing the HDD Classification Error item Other service ca...

Page 175: ...en displayed The date is set to January 1st 2011 4 Request the administrator to set the date and time Classification Error item Other service call Machine information alignment error The machine information is damaged Check item Measures Setting Recover the machine information by means of the following procedure Machine information recovery 1 Turn the power ON while pressing 6 and the CLEAR button...

Page 176: ...When a template is used form the template again If the error still occurs turn the power OFF and then back ON and perform the job again 1C15 Exceeding file capacity Reset and extend the Maximum send to E mail iFAX size or reduce the number of pages and perform the job again 1C30 Directory creation failure 1C31 File creation failure 1C33 File access failure Check if the access privilege to the stor...

Page 177: ...rm the job in error again If the error still occurs replace the SYS board 1C70 SMTP client OFF Set the SMTP valid and perform the job again 1C71 SMTP authentication error Check that SMTP authentication method login name and password are correct then perform authentication again 1C72 POP Before SMTP error Check that both the POP Before SMTP setting and POP3 setting are correct then perform authenti...

Page 178: ...us of specified Electronic Filing or folder is undefined or being created deleted Check if the specified Electronic Filing or folder exists If no this error would not occur Delete the specified Electronic Filing or folder Perform the job in error again 2B50 Image library error 2B90 Insufficient memory capacity Turn the power OFF and then back ON Perform the job in error again If the error still oc...

Page 179: ... Scan function is disabled Or check if the forcible encryption setting of the secure PDF is enabled 2A40 System error Turn the power OFF and then back ON then retry the job in error 2A51 Power failure Check if the power cable is properly connected Check if the power supply voltage is inconstant 2A60 WS Scan user authentication failure When 1 TTEC s WIA driver is set for 08 9749 and also Windows Fa...

Page 180: ...y Turn the power OFF and then back ON Perform the job in error again Check if there are no other running jobs and perform the HDD formatting 5 C POWER ON 3 1 If the recovery is still not completed replace the SYS board 2C30 Directory creation failure 2C31 File creation failure 2C33 File access failure Check if the access privilege to the storage directory is writable Check if the server or local d...

Page 181: ...he device name Delete the illegal character and reset the appropriate device name 2C6B Terminal mail address error Check the SMTP Authentication method Check if there is an illegal character in the Terminal mail address Set the correct SMTP Authentication method or delete the illegal character and reset the appropriate Terminal mail address then perform the job again 2C6C Destination mail address ...

Page 182: ...Directory creation failure 2D31 File creation failure 2D33 File access failure Check if the access privilege to the storage directory is writable Check if the server or local disk has a sufficient space in disk capacity 2D40 Image conversion abnormality Turn the power OFF and then back ON Perform the job in error again Replace the main memory and perform the job again 2D43 Encryption error Turn th...

Page 183: ...s is finished If the error still occurs turn the power OFF and then back ON and then perform the job in error again 2E12 Message reception error in USB storage 2E13 Message transmission error in USB storage Turn the power OFF and then back ON Perform the job in error again 2E14 Invalid parameter for USB storage If a template is being used recreate the template If the error still occurs turn the po...

Page 184: ...consult your administrator 2E45 Meta data creation error in USB storage Scan to File Check the template settings Perform the job in error again If the error still occurs turn the power OFF and then back ON and then perform the job in error again 2E65 File creation error due to insufficient USB folder capacity Delete unnecessary files in the folder 2E66 HDD full failure in USB storage Delete the jo...

Page 185: ...pply the printing paper 3A70 Warning of partial mail interruption This error occurs when the partial mail reception setting becomes OFF during the partial mail reception Reset the partial mail reception setting ON and then request the sender to retransmit the mail 3A80 Partial mail reception setting OFF Reset the partial mail reception setting ON and then request the sender to retransmit the mail ...

Page 186: ...correct Correct if any of the setting is incorrect When the content of the setting is correct confirm the sender if the destination is correct 3D20 Offramp destination limitation error Inform the sender that the transfer of the FAX data over 40 is not supported 3D30 FAX board error This error occurs when the FAX board is not installed or the FAX board has an abnormality Check if the FAX board is c...

Page 187: ...error The number of the assigned pages set by user management has reached 0 The number of the assigned pages set by the user management has reached 0 Assign the number of the pages again or perform initialization 4113 Quota over error The number of the assigned pages set by department management has reached 0 The number of the assigned pages set by the department management has reached 0 Assign th...

Page 188: ...is displayed on your PC monitor or check if the file format is supported by this equipment 4412 Double sign encoding error Printing using this function cannot be performed due to a decoding process error which occurs because the PDF file is encrypted incorrectly or encrypted in a language not supported 4611 Font download failure reached the registration limit 4612 Font download failure HDD full De...

Page 189: ...gistration is begun do not press any button on the control panel or start any print or fax job Classification Error item Communication error with external application A temporary password downloaded from e Bridge and entered in this equipment is not valid or the permanent password set in the e Bridge is not valid Check item Measures Setting Perform the job again at a later date Classification Erro...

Page 190: ... external application SSL certificate is expired Check item Measures Setting Set the correct time Classification Error item Communication error with external application SSL certificate is invalid Check item Measures Setting Install the correct SSL certificate Classification Error item Communication error with external application DNS address is invalid Check item Measures Setting Set the correct ...

Page 191: ...ators Classification Error item Communication error with external application Initial URL is invalid Check item Measures Setting Set the correct initial URL Classification Error item Communication error with external application An error in the HTTP communication Check item Measures Setting Check the URL for communication Check that the valid IP address is assigned to connect to the server Classif...

Page 192: ...ssing a cloud server using a valid serial No of the equipment has been performed Or database in the cloud server has been damaged Or the equipment is not registered on a cloud server Check item Measures Setting of a cloud server Retry the registration Contact the administrator of the cloud server Classification Error item MFP registration error Data to be sent to a cloud server from the equipment ...

Page 193: ...rror item Communication error Communication with a cloud server has failed Check item Measures Setting Check the connection and the settings of network devices and the cloud server Classification Error item Update failure of system software setting files of the equipment The system software and the setting files of the equipment cannot be updated because there is an ongoing job Check item Measures...

Page 194: ...rted securely Check if the power voltage is unstable Reattempt the restoration of the database Address Book templates F code Mailbox or user information Classification Error item TopAccess related error Check item Measures Setting Check if the FAX Unit is attached Check if there is any damage or abnormality on the FAX board Check if the connector on the FAX board is connected properly Classificati...

Page 195: ... external RBAC server has failed Check item Measures Setting Check if the operating status of the server and connection from the MFP have been confirmed Classification Error item MFP access error Failed to connect to the authentication server Check item Measures Setting Check that the server setting is proper by accessing TopAccess Administration Maintenance Directory Service When Auto is selected...

Page 196: ...use the data required for the use of the card are not correctly set Check item Measures Setting Use a valid card Classification Error item MFP access error Card data cannot be obtained correctly Check item Measures Setting Reattempt scanning If the error still occurs after reattempting scanning for several times card data may be corrupted or the card reader may be out of order Classification Error...

Page 197: ...lock with Time Server Classification Error item MFP access error The MFP is not synchronized with the SNTP server Check item Measures Setting Check that the SNTP server is operating correctly Check that the path to the SNTP server is operating correctly Check that the settings are correct in TopAccess Administrator Setup General SNTP Service ...

Page 198: ... failed 7103 Scanner firmware installation failed 7105 Patch installation failed 7111 Plug in installation failed 7113 HDD data installation failed 7115 PFC firmware installation failed 7119 Check item Measures Setting Software package file may have a problem or may be corrupted Check the software package file and then reattempt the installation Replace parts Remarks Classification Error item Main...

Page 199: ... to be returned to USB device Check item Measures Setting Return the license to the USB device used for installing the license Check that the USB device is correctly installed Notes The GP 1080 IPSec Enabler cannot return to the USB device due to license problem The GP 1070 Overwrite Enabler cannot return to the USB device in the high security 08 8911 3 Classification Error item Maintenance error ...

Page 200: ...Error item Maintenance error Timeout error occurred during certificate acquisition from SCEP server Check item Measures Setting Check SCEP server and the SCEP setting automatic on the TopAccess screen in the following procedure TopAccess Administration Security Certificate Management Classification Error item Maintenance error File save error occurred during certificate acquisition from SCEP serve...

Page 201: ...ce error SU firmware installation failure Check item Measures Setting SU firmware installation failed Reinstall the firmware Classification Error item Maintenance error SU Loader installation failure Check item Measures Setting SU Loader installation failed Reinstall the firmware Classification Error item Maintenance error SU Recovery installation failure Check item Measures Setting SU Recovery in...

Page 202: ...heck item Measures Setting Option Tray installation failed Reinstall the firmware Classification Error item Maintenance error LCF installation failure Check item Measures Setting LCF installation failed Reinstall the firmware Classification Error item Maintenance error Finisher installation failure Check item Measures Setting Finisher installation failed Reinstall the firmware Classification Error...

Page 203: ...k error Linklocal Address Conflict Check item Measures Setting Check if the same IP address is not used by other machine Classification Error item Network error Manual IPv6 Address Conflict Check item Measures Setting Check if the same IP address is not used by other machine Classification Error item Network error Stateless Address Conflict Check item Measures Setting Check if the same IP address ...

Page 204: ... a valid certificate is installed Classification Error item Network error Ipsec error for ikev1 certification failed Check item Measures Setting Check 1 CA and user certificate in both MFP and remote peer certificate timestamp and IPsec Certificate template should be valid 2 CRL DP server name is mapped in MFP s host table or DNS entry 3 Certificate against CRL Classification Error item Network er...

Page 205: ...res Setting Check the User certificate type Classification Error item Network error Ipsec error if invalid certificate authentication Check item Measures Setting Check the CA certificate in MFP and Peer machine Classification Error item Network error Ipsec error if certificate are not avialable Check item Measures Setting Certificate has been deleted from Certificate store Re upload the correspond...

Page 206: ...sec proposal parameters encryption authentication algorithms DH group authentication methods in MFP and peer machine Classification Error item Network error Ipsec error for ikev2 certification failed Check item Measures Setting Check 1 CA and user certificate in both MFP and remote peer certificate timestamp and IPsec Certificate template should be valid 2 CRL DP server name is mapped in MFP s hos...

Page 207: ...ec error for ikev2 if crypto operation failed Check item Measures Setting If Certificates are being used re upload the corresponding certificates using Security Services Restart IPsec Service on MFP Classification Error item Network error Ipsec error for ikev2 if key info is invalid Check item Measures Setting Check IKE settings in MFP and peer Classification Error item Network error Ipsec error f...

Page 208: ...s not matching Check item Measures Setting Check the IPsec mode Transport Tunnel in MFP and peer Classification Error item Network error Ipsec error for peer ip mismatch Check item Measures Setting Remote Traffic selector mismatch Check the destination address port in IPsec filter Classification Error item Network error Ipsec error for local ip mismatch Check item Measures Setting Local traffic se...

Page 209: ... port in IPsec filter Classification Error item Network error Ipsec error for ike timeout Check item Measures Setting Check the network connectivity between MFP and peer machine Select the Flush Connections Option and retry Classification Error item Network error Ipsec error id manual key is not valid Check item Measures Setting Check the Inbound and Outbound ESP Encryption Authentication and AH A...

Page 210: ...ror Wireless association with Access point failure Check item Measures Setting Verify the credentials used for association with Access point Classification Error item Network error MFP not able to contact the Access point with the specified SSID Check item Measures Setting Verify the access point name setting and mechanism used for association same as Access Point setting Classification Error item...

Page 211: ...server cannot be detected at domain authentication Check item Measures Setting Check if the server fails Check the network settings of the equipment If name resolution is used check the settings of the DNS and DDNS Classification Error item Network error The user account is invalid at domain authentication and it cannot be used to log on Check item Measures Setting Check if the setting of the user...

Page 212: ...ication of the Active Directory and the user cannot log on Check item Measures Setting Match the time of the equipment and domain controller or if an SNTP server is in the network recommend the use of SNTP Classification Error item Network error A Kerberos ticket has expired at the domain authentication of the Active Directory and the user cannot log on Check item Measures Setting Check if the Ker...

Page 213: ...dministrator select Authentication on the User Management tab and then check User Management Setting Confirm the settings of 08 3805 in the setting mode Department Setting is disabled Log in to TopAccess as an administrator select Authentication on the User Management tab and then check User Management Setting 5 4 4 Ethernet disabled in half duplex communication The Ethernet of this equipment does...

Page 214: ...e STUDIO477S 527S 477SL 2013 2016 TOSHIBA TEC CORPORATION All rights reserved ERROR CODE AND TROUBLESHOOTING 5 110 ...

Page 215: ...oval and installation procedures of the PC boards other than the SYS board HDD and SRAM board for SYS board Notes When the PC board HDD is replaced refer to the respective Notes and Cautions of Replacement of PC boards and HDD in P 6 9 6 2 Precautions Procedures and Settings for Replacing PC Boards and HDD 6 1 1 Right side cover 1 Remove two screws Fig 6 3 2 Remove the screw located at the bottom ...

Page 216: ...tools be sure not to put your face and hands in the direction in which force will be applied otherwise this could result in injury In addition be sure not to damage the cover Fig 6 6 5 Release 2 latches As shown in the figure insert a flathead screwdriver into the groove and push it in the direction of the arrow to release the latches only installed for e STUDIO477S 527S Notes When using tools be ...

Page 217: ...rewdriver into the groove and push it in the direction of the arrow to release the latches Notes When using tools be sure not to put your face and hands in the direction in which force will be applied otherwise this could result in injury In addition be sure not to damage the cover Fig 6 8 Fig 6 9 7 Pull the bottom of the cover outward release the latch and remove the cover Fig 6 10 I II ...

Page 218: ...ht side cover 2 Remove 15 screws and take off the SYS board cover Fig 6 11 1 Take off the right side cover P 6 1 6 1 1 Right side cover 2 Take off the SYS board cover P 6 4 6 1 2 SYS Board cover 3 Take off the fax unit if it s installed P 6 7 6 1 6 FAX unit 4 Unplug all the connectors and cable connected to the SYS board and then take out the connectors and cable from the SYS board case Fig 6 12 ...

Page 219: ...ke off the SYS board Notes When removing the SYS board do not apply pressure to the heat sink memory or SRAM board by holding them too firmly Fig 6 14 1 Take off the right side cover P 6 1 6 1 1 Right side cover 2 Take off the SYS board cover P 6 4 6 1 2 SYS Board cover 3 Take off the fax unit if it s installed P 6 7 6 1 6 FAX unit 4 Unplug the connector connected to the hard disk Fig 6 15 ...

Page 220: ...ove 3 screws Fig 6 16 6 Remove 4 screws and take off the hard disk Fig 6 17 1 Take off the right side cover P 6 1 6 1 1 Right side cover 2 Take off the SYS board cover P 6 4 6 1 2 SYS Board cover 3 Take off the fax unit if it s installed P 6 7 6 1 6 FAX unit 4 Release 2 latches and take off the SRAM board for the SYS board 1 with the case Fig 6 18 ...

Page 221: ...1 6 FAX unit 5 Release 2 latches 1 and take off the SRAM board for SYS board 2 from the case Fig 6 19 1 Take off the right side cover P 6 1 6 1 1 Right side cover 2 Take off the SYS board cover P 6 4 6 1 2 SYS Board cover 3 Remove 2 screws Fig 6 20 4 Unplug the connectors and cable connected to the SYS board Fig 6 21 ...

Page 222: ...e STUDIO477S 527S 477SL 2013 2016 TOSHIBA TEC CORPORATION All rights reserved REPLACEMENT OF PC BOARDS HDD 6 8 5 Remove 2 screws and then take off the fax unit Fig 6 22 ...

Page 223: ...he SRAM board for the SYS board together If both the PU board and SYS board require replacement replace them in the following procedure 1 First replace one of the board to be replaced 2 Turn the power ON and confirm that READY is displayed 3 Turn the power OFF 4 Replace another board that requires replacement When the HDD requires replacement see 6 2 3Precautions and procedures when replacing the ...

Page 224: ...ALUE NAV and Worst columns if items are not supported 2 Usage The combination of the values of ID 05 and c5 is used to diagnose whether or not the HDD has a physical failure when HDD failure is suspected service call F100 F109 or F120 or F124 occurred Result Description Diagnosis ID VALUE 05 0 Low possibility of physical failure HDD replacement is not required c5 0 05 From 1 to 999 Defective secto...

Page 225: ...cated sectors 07 Seek Error Rate This is a measure of the seek error rate 08 Seek Time Performance This attribute is a measure of a drive s seek performance during normal online operations 09 Power On Hours This attribute is a measure of the total time hours or minutes depending on disk manufacturer the drive has been on 0a Spin Retry Count This attribute is a measure of the total number of spin r...

Page 226: ...gits acquired from the HDD exceeds the maximum digits which can be displayed on the control panel however this does not indicate an error c7 Ultra DMA CRC Error Count Rate This attribute is a measure of the total number of errors found in data transfer in the Ultra DMA mode c8 Write Error Rate This attribute is a measure of the write error rate ID Name Meaning ...

Page 227: ... Some data in the HDD cannot be backed up and can be kept only on the paper Do not replace the HDD and the SRAM board for the SYS board together When the HDD is replaced do not perform SRAM data formatting Clear SRAM before the normal start up When the HDD is replaced do not restore the back up file before the normal start up A procedure for replacing the HDD is shown below Fig 6 23 Start A Back u...

Page 228: ... of TopAccess Department management data Available Export them in Administrator menu of TopAccess Log data Print Scan FAX Transmission Reception Available Export them in the Administrator menu of TopAccess Import cannot be performed Data in the shared folder Scanned data Saved data of copy FAX transmission Available Copy them to the client computer via the network The data which have been copied t...

Page 229: ... the HDD 1 Turn the power ON while pressing 3 and CLEAR button simultaneously 2 When Firmware Assist Mode appears on the LCD key in 3 to select 3 Format HDD and then press the START button 3 When Operation Complete is displayed on the LCD creating of the partitions is completed 4 Turn the power OFF 5 Format the service tech password 1 Turn the power ON while pressing 3 and the CLEAR button simulta...

Page 230: ... When wireless LAN is used perform the setting again on the LCD panel only when security with a certificate is used Also upload the following certificate file with Install Certificate for Wireless LAN of TopAccess CA certificate User certificate G Reset FUNCTION LIST FOR MAINTENANCE 1 Print out the FUNCTION LIST FOR MAINTENANCE list after the formatting For how to print it out refer to B Print out...

Page 231: ... ask him her to enter his her password 3 Press the FAX button and then the TERMINAL ID button to set each item 4 Press the INITIAL SETUP button to set each item I Adjust image quality 1 Start up with the Adjustment mode 05 2 Enter the password and then press the OK button If the password is not set for Service press the ENTER button without entering anything 3 Perform Automatic gamma adjustment 05...

Page 232: ...P 1070 and security mode is setting High Security set the security mode levlel to 1 Low level Then restart the equipment 1 Start up with the Setting Mode 08 2 Enter the password and then press the OK button If the password is not set for Service press the ENTER button without entering anything 3 Key in 3840 and then press the ENTER button 4 Select the license to be returned and then press the REMO...

Page 233: ...ing procedure P 6 9 6 2 1 Precautions when replacing PC boards 1 Confirm that the power is turned OFF 2 Replace the SYS board 3 Install DIMM main memory to the new SYS board from the old SYS board 4 Install SRAM board to the new SYS board from the old SYS board 5 Install HDD to the new SYS board from the old SYS board C Restore ADI key If the ADI HDD is installed follow the steps below To confirm ...

Page 234: ...toring the license is not possible update the system firmware using the download jig and then perform this procedure again P 8 18 8 3 Firmware Updating with PWA DWNLD JIG2 1 Turn the power ON while pressing 3 and the CLEAR button simultaneously 2 Enter the password and then press the OK button If the password is not set for Service press the OK button without entering anything 3 Key in 5 to select...

Page 235: ...onds have passed the screen for notifying the success of the performance is displayed Then press the OK button If the screen for notifying a failure of the performance is displayed quit this operation by pressing the NO button Then check that the one time dongle is installed properly in the equipment 9 Check that the installed license is displayed on the license list Remarks If there are any other...

Page 236: ... 4 Precautions when disposing of the SRAM board for SYS board Fig 9 2 Backup SRAM possible C Replace SRAM board No Yes B Return License C Replace SRAM board Start A Backup SRAM With backup data SRAM The license can be returned D Clear SRAM system strage area C Replace SRAM board E Restore SRAM D Clear SRAM system strage area F Clear SRAM update Error flags G Backup ADI key H Backup encryption key ...

Page 237: ...a 9 Restart the equipment after the backup is completed 10 Turn the power OFF B Return License Notes When installing the Data Overwrite Enabler GP 1070 and security mode is setting High Security set the security mode levlel to 1 Low level Then restart the equipment 1 Start up with the Setting Mode 08 2 Enter the password and then press the OK button If the password is not set for Service press the...

Page 238: ... completed 4 Turn the power OFF E Restore SRAM If there is SRAM backup data perform the following steps 1 Turn the power ON while pressing 6 and the CLEAR button simultaneously 2 When SRAM Clear Mode appears on the LCD key in 0 to select 0 Set Serial Number and then press the START button 3 Key in the serial number on the label attached to the rear cover of the equipment and then press the OK butt...

Page 239: ...ously 2 Enter the password and then press the OK button If the password is not set for Service press the OK button without entering anything 3 Key in 5 to select 5 Key Backup Restore and then press the START button 4 Key in 6 to select 6 ADIKey FROM to SRAM and then press the START button 5 Wait until the backup of the ADI key is completed Operation Complete is displayed 6 Restart the equipment af...

Page 240: ... the START button If the destination is not correct key in the correct one and then press the START button 2 After the confirmation message is displayed press the INTERRUPT button 3 Perform the panel calibration 08 9050 1 Touch the center of mark displayed on the upper left of the LCD 2 Touch the center of mark displayed on the upper right of the LCD 3 Touch the center of mark displayed on the low...

Page 241: ...other licenses to be installed repeat from step 4 If there are no other licenses to be installed press the CLOSE button and then turn the power OFF L Enable HDD encryption If the HDD encryption function is used follow the procedure below 1 Start up with the Setting mode 08 2 Enter the password and then press the OK button If the password is not set for Service press the ENTER button without enteri...

Page 242: ...the ENTER button without entering anything 4 Set the destination of FAX 08 9001 5 Turn the power OFF 6 Start up with the FAX Clearing Mode 1 7 Perform the FAX Set Up 1 100 8 Turn the power OFF and then back ON 9 Set the dial type according to these buttons USER FUNCTIONS ADMIN FAX INITIAL SETUP O Set date and time Set the date and time according to these buttons USER FUNCTIONS ADMIN GENERAL CLOCK ...

Page 243: ...ure of the SU board 6 2 8 Firmware confirmation after the PC board HDD replacement After replacing the PC board HDD check the firmware version in the setting mode 08 and confirm if the firmware combination is correct Firmware Code Remarks System firmware OS data 08 9930 System firmware version PU firmware 08 9901 PU firmware version SU firmware 08 9902 SU firmware version System firmware HDD progr...

Page 244: ...ime dongle which you used for uploading the selected license is installed in the equipment 9 Check that the installed license is displayed on the license list Remarks If there are any other licenses to be returned repeat from step 4 If there are no other licenses to be returned press the CLOSE button and then turn the power OFF Notes This procedure is available only with the one time dongle used f...

Page 245: ...r OFF 9 Replace the equipment 10 Turn the power ON while pressing 0 and 8 simultaneously 11 Enter the password and then press the OK button If the password is not set for Service press the ENTER button without entering anything 12 Key in 3840 and then press the START button 13 Press the INSTALL button 14 Install the one time dongle in the equipment the one which you used for returning the selected...

Page 246: ... HDD perform the following setting 4C 1 Revert factory initial status HDD 2 When disposing of SATA HDD When disposing of SATA HDD perform the following setting 3C 6 Erase HDD Securely HDD securely erasing This setting is the overwriting method complying with DoD 5220 22 M 1 LOW This is the normal overwriting method This setting is used normally 00 FF Random Verify Once 2 MEDIUM This overwriting me...

Page 247: ...rder There are two ways to place an order FAX Installation of the FAX board is required If the FAX board has not been installed it is regarded as OFF setting E mail E mail body TIFF image 2 Order Intervals When the toner empty occurs the number of occurrences is counted And when it reaches the specified number for CONDITION the order is placed automatically The number of the CONDITION can be set r...

Page 248: ...etting screen is displayed HTTP has not been supported yet 2 Touch Panel Setting Each item is set from the Auto Supply Order screen on the touch panel Entering the password and customer information is required because the setting is made from the ADMIN screen Setting it with the administrator is a must Basic setting ADMIN SERVICE SUPPLY ORDER SETUP ORDER INFORMATION 1 HTTP has not been supported y...

Page 249: ...mail validity of the address is checked If the address is invalid it is not sent 3 Output of setting list of the Auto Supply Order 1 Enter the Service UI Mode P 3 5 3 2 Service UI 2 Select FAX LIST PRINT MODE and then press NEXT 3 Select SUPPLY ORDER LIST and then press PRINT TONER ORDER Order information TONER PART NUMBER Part number to be ordered CONDITIOIN The number of conditions QUANTITY The ...

Page 250: ...e 1 Start up the self diagnosis setting mode 08 9783 and then change the setting value to 0 2 Turn the power OFF and then ON 3 Press the USER FUNCTIONS button to enter the user function screen 4 Press the ADMIN button Fig 7 1 When the Administrator Password has been set ADMINISTRATOR PASSWORD screen is displayed Fig 7 2 ...

Page 251: ...ton and the screen is switched to a full keyboard Then key in the Administrator Password and press the OK button Confirm the password to the administrator 6 Press the SERVICE button in the ADMIN screen 7 The SERVICE screen is displayed Fig 7 3 8 Press the SUPPLY ORDER SETUP button Fig 7 4 9 Press the ORDER INFORMATION button ...

Page 252: ...screen Press the CANCEL button to cancel this register and then the screen returns to the 7 SERVICE screen FAX MAIL OFF Select the FAX or the MAIL button for the transmitting way of order HTTP has not been supported yet OFF Turn off the AUTO SUPPLY ORDER function FAX NUMBER Input the FAX number of supplier To transmit by FAX the order cannot be placed automatically if you do not input the number E...

Page 253: ... 7 7 13 The SUPPLIER screen is displayed Fig 7 6 14 Press the buttons of the screen of SUPPLIER to set the required item 15 Press the OK button 16 The SERVICE screen is displayed Fig 7 7 17 Press the SERVICE INFORMATION button NAME Input the name of supplier ADDRESS Input the address of supplier ...

Page 254: ...SERVICE TECHNICIAN 20 Press the OK button to register and complete the order information setting NAME Input the name of customer TEL NUMBER Input the telephone number of customer E MAIL Input the E mail address of customer ADDRESS Input the address of customer NUMBER Input the number of SERVICE TECHNICIAN NAME Input the name of SERVICE TECHNICIAN TEL NUMBER Input the telephone number of SERVICE TE...

Page 255: ...TOSHIBA TEC CORPORATION All rights reserved e STUDIO477S 527S 477SL REMOTE SERVICE 7 9 7 21 The SERVICE screen is returned Fig 7 9 22 Press the SUPPLY ORDER SETUP button Fig 7 10 23 Press the TONER ORDERING button ...

Page 256: ...7 10 24 The TONER ORDERING screen is displayed Fig 7 11 25 Press the TONER button Fig 7 12 26 Input the order information of TONER PART NUMBER Toner number CONDITION The order is placed when the number of toner empty reaches the number specified for the CONDITION QUANTITY Quantity to be ordered ...

Page 257: ...etting mode 08 ON OFF Allows you to select whether each part to be ordered is placed automatically or not Items 08 code Contents The transmitting way of order FAX MAIL OFF 9750 0 Ordered by FAX 1 Ordered by E mail 2 Ordered by HTTP 3 OFF SUPPLIER FAX NUMBER 9751 Maximum 32 digits SUPPLIER E MAIL 9752 Maximum 192 letters CUSTOMER NAME 9756 Maximum 50 letters CUSTOMER TEL NUMBER 9757 Maximum 32 digi...

Page 258: ... 9765 Maximum 100 letters SERVICE TECHNICIAN NUMBER 9760 Maximum 5 digits SERVICE TECHNICIAN NAME 9761 Maximum 50 letters SERVICE TECHNICIAN TEL NUMBER 9762 Maximum 32 digits SERVICE TECHNICIAN E MAIL 9763 Maximum 192 letters Remarks DESCRIPTION 9766 Maximum 128 letters BLACK TONER PART NUMBER 9776 Maximum 20 digits BLACK TONER CONDITION 9778 1 99 BLACK TONER QUANTITY 9777 1 99 Items 08 code Conte...

Page 259: ...ton in Service Notification Device Info When the OFF button is pressed all functions related Service Notification Device Info become ineffective Fig 7 14 33 When Service Notification Device Info is set to ON the screen to set the notification date is displayed Then set the notification date with the following procedure Fig 7 15 ...

Page 260: ...y Date 2 Day of the week SUN to SAT buttons Pressing the buttons Sunday to Saturday of the desired day makes transmission on every specified day More than one day can be selected This does not affect the settings of Notify Date 1 and Notify Date 2 Notify Date 1 and Notify Date 2 DATE button Pressing the DATE button sets up to 2 dates on which you wand to send data This is not affected by the speci...

Page 261: ...and to send data This is the time when data are sent with Day of the week Notify Date 1 and Notify Date 2 Fig 7 17 Key in the time acceptable values 00 00 23 59 in Time Key in the time in the hour column of Time press the scroll button key in the time in the minute column of Time After all the settings are completed press the OK button 34 Press the CLOSE button The setting completes ...

Page 262: ...NAME XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX CUSTOMER ADDRESS XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX CUSTOMER TEL NUMBER XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX CUSTOMER E MAIL ADDRESS XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX SERVICE TECHNICIAN NUMBER XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX SERVICE TECHNICIAN NANE XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX SERVICE TECHNICIAN TEL NUMBER XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX SE...

Page 263: ...e XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Customer Address XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Customer Tel Number XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Customer E Mail Address XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Service Technician Number XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Service Technician Name XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Service Technician Tel Number XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Servi...

Page 264: ...NAME XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX CUSTOMER ADDRESS XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX CUSTOMER TEL NUMBER XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX CUSTOMER E MAIL ADDRESS XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX SERVICE TECHNICIAN NUMBER XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX SERVICE TECHNICIAN NAME XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX SERVICE TECHNICIAN TEL NUMBER XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX SE...

Page 265: ...RIDGE Toner cartridge DESCRIPTION AREA Remarks DEVICE DESCRIPTION Model name MFP model name SERIAL NUMBER Serial number DEVICE FAX NUMBER Fax number DEVICE E MAIL ADDRESS E mail address PRINT COUNTER Print count SCAN COUNTER Scan count TOTAL Total BLACK Black FULL COLOR Full color BLACK REMAINING QUANTITY Toner remaining quantity Black ...

Page 266: ...tification E mail only When this function is effective it notifies the corresponding error code and such at a service call error Toner near empty notification When this function is effective it notifies each counter information and toner cartridge information if toner near empty occurs 7 2 2 Setting Notes When using this function it is required that sending and receiving E mails or FAXes are avail...

Page 267: ...TUDIO477S 527S 477SL REMOTE SERVICE 7 21 7 2 Setting procedure 1 Press the USER FUNCTIONS button and select the ADMIN button Then enter the password and press the OK button Confirm the password to the administrator Fig 7 21 2 Press the SERVICE button Fig 7 22 ...

Page 268: ...ATION All rights reserved REMOTE SERVICE 7 22 3 Press the SERVICE NOTIFICATION button Fig 7 23 4 Press the E MAIL or FAX button in SERVICE NOTIFICATION When the OFF button is pressed all functions related Service Notification become ineffective Fig 7 24 ...

Page 269: ... the E mail address or FAX number of the destination When pressing the E MAIL button the screen is switched to a full keyboard Then enter the E mail addresses and press the OK button Maximum 3 addresses can be set Fig 7 25 Press the FAX NUMBER button key in the FAX number and then press the OK button Fig 7 26 ...

Page 270: ...ting and more than one day of the week also can be selected Day of the week More than one day can be selected Notify Date 1 Notify Date 2 You can send the Total Counter immediately without the above settings by pressing the SEND NOW button Day of the week SUN to SAT buttons Pressing the buttons Sunday to Saturday of the desired day makes transmission on every specified day More than one day can be...

Page 271: ...013 2016 TOSHIBA TEC CORPORATION All rights reserved e STUDIO477S 527S 477SL REMOTE SERVICE 7 25 7 Fig 7 28 Key in the date acceptable values 0 31 in Notify Date 1 or Notify Date 2 and press the OK button ...

Page 272: ...y returns to the screen in step 5 7 Press the OK button The setting completes Notes Service Notification setting is also available from the following setting mode 08 Items 08 code Contents Service Notification setting 9793 0 OFF Invalid 1 E mail 2 FAX E mail address 1 9794 Maximum 192 letters E mail address 2 9607 Maximum 192 letters E mail address 3 9608 Maximum 192 letters FAX number 9784 Maximu...

Page 273: ...N All rights reserved e STUDIO477S 527S 477SL REMOTE SERVICE 7 27 7 Total counter transmission interval setting Hour Hour Minute Minute 9606 00 00 23 59 Service Call Transmit setting 9605 0 OFF Invalid 1 ON Valid Items 08 code Contents ...

Page 274: ... cccc xxx Address SUPPLIER_ADDRESS Customer Name CUSTOMER_NAME Tel Number 1234567890 E Mail customer_emailaddress dddd xxx Address CUSTOMER_ADDRESS Service Technician Number svc12 Name SERVICE_TECHNICIAN_NAME Tel Number 0987654321 E Mail svc toshibatec co jp ChargeCounterFormat LargeSizeChargeCount 1 LargeSizeChargePaperDefinition 1 Charge Counter Large Small Print Counter Copy 00000000 00000000 P...

Page 275: ...K Number of scanning pages in the Network Scanning Function FULL COLOR Number of scanning pages in the Copier Function BLACK Number of scanning pages in the FAX Function BLACK Number of scanning pages in the Network Scanning Function BLACK Number of transmitted pages in the FAX Function BLACK Number of received pages in the FAX Function BLACK Error history 1 The latest 20 errors are displayed Tone...

Page 276: ...R E MAIL ADDRESS supplier_emailaddress ccccc xxx SERVICE TECHNICIAN NUMBER svc12 SERVICE TECHNICIAN NAME SERVICE_TECHNICIAN_NAME SERVICE TECHNICIAN TEL NUMBER 0987654321 SERVICE TECHNICIAN E MAIL svc toshibatec co jp 10 11 12 14 9 8 13 17 18 19 15 16 CHARGE COUNTER FORMAT LARGE SIZE CHARGE COUNT 1 LARGE SIZE CHARGE PAPER DEFINITION 1 CHARGE COUNTER PRINT COUNTER SCAN COUNTER BLACK LARGE SMALL FULL...

Page 277: ...work Scanning Function FULL COLOR Number of scanning pages in the Copier Function BLACK Number of scanning pages in the FAX Function BLACK Number of scanning pages in the Network Scanning Function BLACK Number of transmitted pages in the FAX Function BLACK Number of received pages in the FAX Function BLACK PRINTER ERROR HISTORY DATE TIME ERROR CODE COUNTER DATE TIME ERROR CODE COUNTER 13 04 13 16 ...

Page 278: ...e STUDIO477S 527S 477SL 2013 2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 32 History of error 1 The latest 20 errors are displayed Toner remaining quantity Black 20 21 ...

Page 279: ...34567890 E Mail customer_emailaddress dddd xxx Address CUSTOMER_ADDRESS Service Technician Number svc12 Name SERVICE_TECHNICIAN_NAME Tel Number 0987654321 E Mail svc toshibatec co jp ChargeCounterFormat LargeSizeChargeCount 1 LargeSizeChargePaperDefinition 1 Charge Counter Large Small Print Counter Black Copy 00000000 00000000 Print 00000000 00000000 List 00000000 00000000 FAX 00000000 00000000 Sc...

Page 280: ...pages in the FAX Function BLACK 17 Number of scanning pages in the Network Scanning Function BLACK 18 Number of transmitted pages in the FAX Function BLACK 19 Number of received pages in the FAX Function BLACK 20 History of error 1 The latest 20 errors are displayed 21 Toner cartridge information 22 Color of toner cartridge 23 Toner near empty counter 24 Setting value of toner cartridge rotation t...

Page 281: ...TION All rights reserved e STUDIO477S 527S 477SL REMOTE SERVICE 7 35 7 25 Current value of toner cartridge rotation time counter 26 Toner near empty sensed 27 Destination setting of toner cartridge 28 Toner remaining quantity Black ...

Page 282: ...L COUNTER 00004787 CUSTOMER NAME CUSTOMER_NAME CUSTOMER ADDRESS CUSTOMER_ADDRESS CUSTOMER TEL NUMBER 1234567890 CUSTOMER E MAIL ADDRESS customer_emailaddress dddd xxx SUPPLIER NAME SUPPLIER_NAME SUPPLIER ADDRESS SUPPLIER_ADDRESS SUPPLIER FAX NUMBER 5544332211 SUPPLIER E MAIL ADDRESS supplier_emailaddress ccccc xxx SERVICE TECHNICIAN NUMBER svc12 SERVICE TECHNICIAN NAME SERVICE_TECHNICIAN_NAME SERV...

Page 283: ...R DEFINITION 1 CHARGE COUNTER PRINT COUNTER SCAN COUNTER BLACK LARGE SMALL FULL COLOR LARGE SMALL COPY 00000000 00000000 NET SCAN 00000000 00000000 PRINT 00000000 00000000 BLACK LARGE SMALL LIST 00000000 00000000 COPY SCAN 00000000 00000000 FAX 00000000 00000000 FAX SCAN 00000000 00000000 NET SCAN 00000000 00000000 FAX COUNTER LARGE SMALL TRANSMIT 00000000 00000000 RECEIVE 00000000 00000000 TONER ...

Page 284: ... scanning pages in the Network Scanning Function BLACK 18 Number of transmitted pages in the FAX Function BLACK 19 Number of received pages in the FAX Function BLACK 20 History of error 1 The latest 20 errors are displayed 21 Toner cartridge information 22 Color of toner cartridge 20 21 22 23 24 25 26 27 28 1 TONER CARTRIDGE INFORMATION COLOR CODE 1 TONER NEAR EMPTY COUNTER SETTING 00000000 CURREN...

Page 285: ...L REMOTE SERVICE 7 39 7 1 Black 23 Toner near empty counter 24 Setting value of toner cartridge rotation time counter 25 Current value of toner cartridge rotation time counter 26 Toner near empty sensed 27 Destination setting of toner cartridge 28 Toner remaining quantity Black ...

Page 286: ...XXXXXXXX Supplier Name SUPPLIER_NAME Tel Number 1122334455 E Mail supplier_emailaddress cccc xxx Address SUPPLIER_ADDRESS Customer Name CUSTOMER_NAME Tel Number 1234567890 E Mail customer_emailaddress dddd xxx Address CUSTOMER_ADDRESS Service Technician Number svc12 Name SERVICE_TECHNICIAN_NAME Tel Number 0987654321 E Mail svc toshibatec co jp Printer Error History Date Time ErrorCode Counter 04 1...

Page 287: ... Machine model name Serial number Function Fixed at Printer Severity Fixed at Error Error code Error message The content of error is displayed Supplier information Customer information Service technician information History of error 1 The latest 20 errors are displayed Toner remaining quantity Black 1 2 3 4 5 6 7 8 9 10 11 12 ...

Page 288: ...e STUDIO477S 527S 477SL 2013 2016 TOSHIBA TEC CORPORATION All rights reserved REMOTE SERVICE 7 42 ...

Page 289: ...due to some defect in the firmware updating can be performed as follows Equipment Options A Fig 8 1 Firmware Updating method System firmware USB device Download jig PWA DWNLD JIG2 PU firmware USB device SU firmware System software Model name Firmware Updating method FAX Unit GD 1340 FAX firmware Download jig K PWA DLM 320 Finisher MJ 1038 PU firmware USB device A System firmware PU firmware SU fir...

Page 290: ...e STUDIO477S 527S 477SL 2013 2016 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 8 2 B Fig 8 2 C Fig 8 3 B System firmware P 8 21 C FAX firmware GD 1340 P 8 24 ...

Page 291: ...n on the RADF control PC board and finisher control PC board When any of above boards is replaced with a new one in the field check the other firmware version used and then update with a corresponding suitable version Can t fetch Ver is displayed in the Installed Version field when the version of the installed firmware cannot be acquired properly If a normal power on is not performed after the fir...

Page 292: ...al items package Updating the version by means of the package of only the files which have been changed from the base This method is applied to the system firmware only Since only the files which have been changed are packaged the data size is smaller than that for the standard package Patch update Patch Updating can be done in a shorter time than the standard one This method is applied to the sys...

Page 293: ...ions Fig 8 4 B Differential items update Fig 8 5 Firmware Stored Data file name Display System firmware System control PC board SYS board T290SFPWxxxx tar The version name comes at xxxx SYSTEM FIRMWARE OS Data System software HDD T290HDPWxxxx tar The version name comes at xxxx SYSTEM SOFTWARE HD Data Model specific folder name 477_527S Model specific folder name 477_527S USB device 477_527S T290HD...

Page 294: ...its capacity is 2GB or more Operation of the USB device used for updating has been confirmed at the input check of this equipment Test mode 03 P 3 8 3 3 Input check Test mode 03 The USB devices which comply with the following standards regulated by USB IF USB Implementers Forum Class number 8 08h Mass storage class Sub class number 6 06h SCSI transfer command set Protocol number 80 50h Bulk Only A...

Page 295: ... shut down the equipment during an update Otherwise firmware data and the following option data if installed could be damaged and may not be able to be operated properly Data Overwrite Enabler GP 1070 Meta Scan Enabler GS 1010 External Interface Enabler GS 1020 IPSec Enabler GP 1080 Unicode Font Enabler GS 1007 A Updating firmware 1 Connect the USB device to the PC and write the model specific fol...

Page 296: ...reen 5 Enter the password and then press OK If the Enter Password field is blank it is unnecessary to enter anything Fig 11 1 The screen for selecting types to be updated is displayed Select the number then press the START button 1 Normal Update Standard update 2 Patch Update Patch update 3 Diff Update Differential items update Fig 8 8 Enter Password _ 1 Q W E R T Y U I O P 2 3 A S D F G H J K L 4...

Page 297: ...ayed Fig 8 9 Firmware Update Mode System Firmware Version xxxx x x x x Update Mode USB Update Select Firmwares 1 SYSTEM FIRMWARE OS Data 2 ENGINE FIRMWARE PU LOADER FIRMWARE PU FIRMWARE OPTION TRAY FIRMWARE LCF FIRMWARE FINISHER FIRMWARE DUPLEX FIRMWARE 3 SCANNER FIRMWARE SU LOADER FIRMWARE SU RECOVERY FIRMWARE SU FIRMWARE 4 SYSTEM SOFTWARE HD Data FILE SYSTEM SOFTWARE APPLICATION SOFTWARE Updater...

Page 298: ...Data T290SF0Wxxxx tar is written The version name comes at xxxx 2 ENGINE FIRMWARE H292PUPWWxxxx tar is written The version name comes at xxxx 3 SCANNER FIRMWARE H292SUPWWxxxx tar is written The version name comes at xxxx 4 SYSTEM SOFTWARE HD Data T290HD0Wxxxx tar is written The version name comes at xxxx Item Condition 1 SYSTEM FIRMWARE OS Data T290SFdWxxxx tar is written The version name comes at...

Page 299: ... Notes When a patch update is completed Patch Update Successfully Restart the MFP is displayed at the bottom of the LCD screen 06 Patch and Normal package in one folder of USB Storage When both the system and patch update packages are in a USB device together Item Remarks 1 SYSTEM FIRMWARE OS Data Updating System firmware 2 ENGINE FIRMWARE Updating PU firmware 3 SCANNER FIRMWARE Updating SU firmwa...

Page 300: ...FIRMWARE PU LOADER FIRMWARE PU FIRMWARE OPTION TRAY FIRMWARE LCF FIRMWARE FINISHER FIRMWARE DUPLEX FIRMWARE 3 SCANNER FIRMWARE SU LOADER FIRMWARE SU RECOVERY FIRMWARE SU FIRMWARE 4 SYSTEM SOFTWARE HD Data FILE SYSTEM SOFTWARE APPLICATION SOFTWARE Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Completed Upd...

Page 301: ...s are displayed on the LCD screen When the check is completed properly no message for notifying the success will appear and the firmware updating will start If it fails Invalid Signature and Copy Data with valid signature in USB will be shown In that case firmware updating cannot be performed so turn the power OFF and disconnect the USB device Check that there is no abnormality in the firmware dat...

Page 302: ...oad is requested Reception status code abnormality When a download is requested PU09 Reception status code abnormality When the download is written Reception status code abnormality When a download is written PU10 Reception status code abnormality When the download is finished Reception status code abnormality When a download is finished PU00 Other error Other error SU firmware update error Error ...

Page 303: ...ted data After the updating is completed check each data version in the Setting Mode 08 to confirm that the data were overwritten properly P 8 26 8 5 Confirmation of the updated data C Adjustment Perform the adjustment of the equipment Automatic gamma adjustment 05 7165 using 10 FAX test pattern P 4 4 4 2 1 Automatic gamma adjustment D Display during the update Update is performed in parallel as s...

Page 304: ...YSTEM FIRMWARE OS Data 2 ENGINE FIRMWARE PU LOADER FIRMWARE PU FIRMWARE OPTION TRAY FIRMWARE LCF FIRMWARE FINISHER FIRMWARE DUPLEX FIRMWARE 3 SCANNER FIRMWARE SU LOADER FIRMWARE SU RECOVERY FIRMWARE SU FIRMWARE 4 SYSTEM SOFTWARE HD Data FILE SYSTEM SOFTWARE APPLICATION SOFTWARE Update in progress OS Update Status Updating FROM xx Firmware Update Mode System Firmware Version xxxx x x x x Update Mod...

Page 305: ...tandard update to L2 0 which is the base version of L2 2 before carrying out a differential items update to it 3 Updating from L2 1 to L2 12 Perform a patch update from L2 1 to L2 12 Perform a patch update from L2 1 to L2 12 4 Updating from L2 2 to L3 0 Perform a standard update from L2 2 to L3 0 Perform a standard update to L3 0 5 Updating from L2 1 to L3 1 Perform a standard update from L2 1 to ...

Page 306: ... connection 2 Connector for ROM writer adapter connection Important The download jig PWA DWNLD JIG2 is the jig in which the Flash ROM is mounted on the board directly Therefore ROM writer adapter PWA DL ADP 350 is required to write the data to these Flash ROMs Refer to the following to write the data Remarks Useable jigs Download jigs for this equipment are as follows Firmware Stored System firmwa...

Page 307: ... writer Notes There are two types of the ROM writer adapter Use the proper one according to the ROM writer to be used Applicable type of the adapter for the ROM writer can be confirmed by the model name indicated on the board Confirm that the adapter is available for the ROM writer to be used before connecting them If an unapplied adapter is connected the application of the ROM writer judges it as...

Page 308: ...not be written correctly if it is not set Load the data file into the buffer by means of the following settings A 1 System firmware Notes Be sure not to confuse different ROM Versions since the file name is identical although the ROM version is different Auto Format Detected Binary From File Normal To Buffer Normal From File Address 0 To Buffer Address 0 Buffer Size 800100 Clear Buffer Before Load...

Page 309: ...delete the by pressing the number of the item 9 Press the START button Updating starts and the processing status is displayed on the LCD screen 10 Update successfully completed is displayed on the LCD screen after the updating is completed properly Turn the power OFF by pressing the ON OFF button Notes Update Failed is displayed at the bottom of the LCD screen when the updating is not completed pr...

Page 310: ...ect 5 ADIKey SRAM to FROM then press the START button 15 Press the ON OFF button to shut down the equipment 16 Initialize the updated data by following the steps below Turn the power ON by pressing the ON OFF button while holding down the 0 and 8 keys simultaneously Key in 9030 and then press the START button Press the INITIALIZE button B Confirmation of the updated data After the updating is comp...

Page 311: ... Update the ROM data written on each board according to the need such as the case of replacing the board Options K PWA DLM 320F Fig 8 15 1 Connector 2 Mark for ROM installation direction 3 LED 4 ROM Important Pay attention to the direction of the ROM Remarks Useable jigs Download jigs for this equipment are as follows Model name Firmware Stored FAX Unit GD 1340 FAX firmware FAX board No Type of ji...

Page 312: ... the following items before turning OFF the power of the equipment Turning OFF the power may clear the data below Confirm that the MEMORY RX LED is OFF and there are no memory reception data Press the JOB STATUS button to display the screen and then confirm that there are no memory transmission data Print the Mailbox Relay box report and then confirm that there are no F code data A Update Procedur...

Page 313: ...ower switch of the equipment remove the download jig and then install the right side cover 8 In the FAX Clearing Mode perform the FAX Set Up Confirm the destination setting is correct in the Setting Mode 08 08 9000 Destination setting of the equipment 08 9001 Destination setting of the FAX machine Turn ON the power while 1 button and button are pressed simultaneously Key in 100 Press the START but...

Page 314: ...irm that the data were overwritten properly Firmware Code Remarks Updating System firmware 08 9930 System firmware version Updating PU firmware 08 9901 PU firmware version Updating SU firmware 08 9902 SU firmware version Updating System software 08 8952 HD data external version 08 9900 System software version Updating Finisher firmware 08 9904 Finisher firmware version Updating FAX firmware 08 990...

Page 315: ...ing the download jig PWA DWNLD JIG2 Updating with the USB device becomes possible only after the System firmware has been updated See the updating procedure below for details P 8 18 8 3 Firmware Updating with PWA DWNLD JIG2 2 Update the following firmware using the USB device See the updating procedure below for details P 8 4 8 2 Firmware Updating with a USB Device System firmware PU firmware SU f...

Page 316: ...ailed USB update failed Update completed Update download jig Check system firmware version 08 9930 Update succeeded Replace SYS board Is system firmware version correct 8 4 2 System firmware 8 6 Confirmation of the updated data YES YES YES NO NO NO Failed twice or more YES NO Failed twice or more Update USB 8 2 Firmware Updating with USB device Update USB 8 2 Firmware Updating with USB device ...

Page 317: ... Replace HDD YES YES YES YES NO NO NO NO USB update failed Failed twice or more Update USB Update succeeded Check system software version 08 9900 8 6 Confirmation of the updated data Is system software version correct Update completed Update USB Update succeeded Replace SYS board Update USB 8 2 Firmware Updating with USB device Update USB 8 2 Firmware Updating with USB device ...

Page 318: ...e STUDIO477S 527S 477SL 2013 2016 TOSHIBA TEC CORPORATION All rights reserved FIRMWARE UPDATING 8 30 ...

Page 319: ...Class number 8 08h Mass storage class Sub Class number 6 06h SCSI transfer command set Protocol number 80 50h Bulk only The USB device should be formatted in the FAT or FAT32 Correct operation cannot be guaranteed if it is formatted in NTFS exFAT Most of the common USB device are compliant with the above specifications and are therefore applicable to this data cloning However most of these devices...

Page 320: ... and then press the START button 5 Key in the serial number on the label attached to the rear cover of the equipment and then press the OK button 6 Serial Number Setting completed is displayed 7 Turn the power OFF 8 Turn the power ON while pressing the 5 and 9 buttons simultaneously 9 Enter the password and then press the OK button If the password is not set for Service press the ENTER button with...

Page 321: ...edure 7 Enter the serial number for the backup file 8 Restore successfully done Restart the MFP is displayed on the LCD screen when the restoring has been properly completed 9 Press the ON OFF button to shut down the equipment Notes To perform cloning with the SRAM data backed up before the ADI HDD is initialized or replaced follow the procedure below after the restoration is finished 1 Turn the p...

Page 322: ...d The USB device has not been installed SRAM Device Not Connected The SRAM board for the SYS board has not been installed Backup not created Creation of the Backup file of data of the SRAM board for the SYS board has been failed Encryption Failed An encryption of the backup file has been failed password Not Appended to Backup Addition of the encryption password has been failed MFP Serial Number No...

Page 323: ... 477SL BACKUP FUNCTION 9 5 9 Invalid MFP Serial Number xxxxxxxxx An incorrect MFP Serial No has been entered MFP Serial Number Not Set Acquisition of the MFP Serial No has been failed Backup File Corrupted A backup file has been damaged Restore Display content Error content ...

Page 324: ...o ensure security ask the user machine administrator to back up or restore the user s data and information in the HDD A service technician can back up or restore them only when the user machine administrator permits it Some data in the HDD cannot be backed up and can be left only on printouts When the data encryption function is enabled the following items are restricted 08 9112 Auto Shut Off Mode...

Page 325: ...ing the data encryption function is shown below Fig 9 5 Start A Back up data in HDD C Print out FUNCTION list D Erase HDD E Reset user s setting item and restore data information F Reset FUNCTION LIST FOR MAINTENANCE G Reset FUNCTION list H Check actuation of data encryption function setting Setting completed B Print out FUNCTION FOR MAINTENANCE ...

Page 326: ...port them in Administrator menu of TopAccess Log data Print Scan FAX Transmission Reception Message Log Available Export them in the Log menu of TopAccess Import cannot be performed Data in the shared folder Scanned data Saved data of copy FAX transmission Available Copy them to the client computer via the network The data which have been copied to the client computer cannot be copied to the share...

Page 327: ...s and restore data information Ask the user machine administrator to reset the user s setting items and to restore data or information Refer to the following for the reset and restore Notes When the SSL is enabled perform the setting of the following items again with Create self certificate of TopAccess Country Name State or Province Name Locality Name Organization Name Organizational Unit Name Co...

Page 328: ...set the fax function by referring to the function list that was printed out in P 9 9 C Print out FUNCTION list 1 Press the USER FUNCTIONS button 2 Press the ADMIN button enter the password and then press the ENTER button 3 Press the FAX button and then the TERMINAL ID button to set each item 4 Press the INITIAL SETUP button to set each item Notes Explain to the user machine administrator about the...

Page 329: ...nction To disable it set 0 Invalid in the code 08 9379 at step P 9 9 D Enable data encryption function 9 2 5 Procedure for discarding HDD when data encryption function is enabled Set the data encryption function disabled following the procedure shown in P 9 11 9 2 4 Procedure for disabling data encryption function Then perform the code 3C 6 Erase HDD Securely HDD securely erasing to completely era...

Page 330: ...up user data such as documents Address Book templates or fax settings using the export function or the backup restore utility of the TopAccess Refer to items noted in P 9 6 9 2 AES Data Encryption Function Setting Make a note of the settings on the Administration tab page of the TopAccess in advance Compatibility of cloning data is lost between the High Security Mode and the normal mode therefore ...

Page 331: ...st not be the same In the High Security Mode restrictions are set to the following self diagnostic codes In the above case the password is not reset The password setting can be changed with the code 08 8919 The HDD is initialized and the saved user data are deleted when the equipment returns to the normal mode from the High Security Mode Be sure to back up user data before having it do so After th...

Page 332: ...e STUDIO477S 527S 477SL 2013 2016 TOSHIBA TEC CORPORATION All rights reserved BACKUP FUNCTION 9 14 ...

Page 333: ...DC24V 10 5 4 Out KCTRON Mechanical Counter On Signal Open Collector L ON 5 Power 24V 24V line DC24V 10 5 6 Out CTRON Total Counter On Signal Open Collector L ON In use 7 In CTRCNT Copy permission Signal 1 L 0V H DC3 3V L Allowed In use 8 Out MCRUN Ready to Copy Signal Open Collector L Operating In use 9 Out EXTCTR Exit Sensor On Signal Open Collector L Operating In use 10 GND PG Power ground 0V In...

Page 334: ...tage level Remarks GQ 1260 1 Out LARGE SMALL Paper size Signal Open Collector L Large size In use 2 Out FULL COLOR Full color mode Signal Open Collector L Full color In use 3 Out TWN MON COLOR Twin color Mono color Mode Signal Open Collector L Twin colors In use 4 Out B W Black mode Signal Open Collector L Black In use 5 Power N C 5VA 5V line DC5 0V At the sleep mode ON 6 GND GND Signal Ground In ...

Page 335: ... signal The MCRUN signal is changed to Low during copying It becomes Low at 30 ms or more before the CTRON signal is turned ON and High at 50 ms or more after the EXTCTR signal goes OFF However if copying is interrupted due to forced toner supply or similar this signal is High until copying is made possible again This is the signal for the coin controller Fig 10 2 4 EXTCTR signal output signal The...

Page 336: ... controller 8 FULL COLOR signal output signal If the full color mode is selected it outputs Low in real time In other cases it outputs High By default it outputs Low since it is set as full color mode This is the signal only for the coin controller 9 TWN MON COLOR signal output signal If the twin color or mono color mode is selected it outputs Low in real time In other cases it outputs High This i...

Page 337: ...orts mixed size and will perform the size signal switching process for every page The setting items regarding the fee charging system below must be set correctly according to the usage 08 9017 Setting for counter installed externally To charge only when copies are made set to 1 08 6011 Large size double count setting Set to 0 when A3 and LD are specified as the large size and set to 1 when B4 LG F...

Page 338: ...e STUDIO477S 527S 477SL 2013 2016 TOSHIBA TEC CORPORATION All rights reserved EXTERNAL COUNTERS 10 6 ...

Page 339: ...ptable USB storage device 1 Acceptable Not acceptable F G H 1 Be sure to install the USB storage device to the equipment and check if the device can be used with this code Be sure to turn OFF the write protection the function to prevent data from erasure by the accidental recording or deleting of the USB storage device before performing the check otherwise this code cannot be used It may take some...

Page 340: ...0Hz 2 309 Modem test 462Hz 2 310 Modem test 1300Hz 2 311 Modem test 33 6KBPS V 34 2 312 Modem test 28 8KBPS V 34 2 313 Modem test 24 0KBPS V 34 2 314 Modem test 16 8KBPS V 34 2 315 Dial test 10PPS 5 316 Dial test 20PPS 5 317 Dial test PB 5 318 Modem test 12 0KBPS V 17 2 319 Modem test 7 2KBPS V 29 2 320 Modem test 2 4KBPS V 27ter 2 321 FAX image memory test 2 322 CML relay ON 2 Test print mode 04 ...

Page 341: ...ge control Density correction Fine adjustment of density correction 4903 3 16 13 19 4 SYS 05 Setting of measure against curl 0 Off 1 On Adjustment mode Printer Maintenance 4907 0 0 1 1 PU 05 Black 0 3 1 2 2 1 3 0 4 1 5 2 6 3 Adjustment mode Printer Image control Fine adjustment for printing plain paper 4908 0 3 0 6 4 PU 05 Black 0 3 1 2 2 1 3 0 4 1 5 2 6 3 Adjustment mode Printer Image control Fin...

Page 342: ...ssing Smudged faint text adjustment PPC black 7097 2 0 4 1 Yes SYS 05 Text 0 Faint text is suppressed most 4 Smudged text is suppressed most Adjustment mode Image Processing Smudged faint text adjustment PPC black 7098 2 0 4 1 Yes SYS 05 Text photo The larger the value the darker the background becomes The smaller the value the lighter the background becomes Adjustment mode Image Processing Backgr...

Page 343: ...de Image Processing Gamma balance adjustment PPC black Text Photo 7190 2 128 0 255 4 Yes SYS 05 Low density The larger the value the darker the image of the area surrounding the target area becomes Adjustment mode Image Processing Gamma balance adjustment PPC black Text 7191 0 128 0 255 4 Yes SYS 05 Medium density The larger the value the darker the image of the area surrounding the target area be...

Page 344: ...k 600dpi 7307 1 176 0 255 4 Yes SYS 05 XPS The smaller the value the lighter the printed image becomes Adjustment mode Image Processing Upper limit value in toner saving mode PRT black 600dpi 7307 2 176 0 255 4 Yes SYS 05 Low density When the value increases the density in the target area becomes higher Adjustment mode Image Processing Gamma balance adjustment PRT black PS Smooth 1200d pi 7309 0 1...

Page 345: ...ent PRT black PCL Detail 600dpi 7318 0 128 0 255 4 Yes SYS 05 Medium density When the value increases the density in the target area becomes higher Adjustment mode Image Processing Gamma balance adjustment PRT black PCL Detail 600dpi 7318 1 128 0 255 4 Yes SYS 05 High density When the value increases the density in the target area becomes higher Adjustment mode Image Processing Gamma balance adjus...

Page 346: ...00 dpi Auto PS Graphics 7361 2 128 0 255 4 Yes SYS 05 Low density When the value increases the density in the target area becomes higher Adjustment mode Image Processing Gamma balance adjustment Monochrome 600 dpi Auto PS Image 7362 0 128 0 255 4 Yes SYS 05 Medium density When the value increases the density in the target area becomes higher Adjustment mode Image Processing Gamma balance adjustmen...

Page 347: ...CN black 7433 128 0 255 1 Yes SYS 05 Text photo The smaller the value the lighter the background becomes Adjustment mode Image Processing Background adjustment SCN black 7436 128 0 255 1 Yes SYS 05 Text The smaller the value the lighter the background becomes Adjustment mode Image Processing Background adjustment SCN black 7437 128 0 255 1 Yes SYS 05 Photo The smaller the value the lighter the bac...

Page 348: ... black User custom 7480 1 128 0 255 4 SYS 05 High density The larger the value the darker the image of the area surrounding the target area becomes Adjustment mode Image Processing Gamma balance adjustment SCN black User custom 7480 2 128 0 255 4 SYS 05 Low density The larger the value the darker the image of the area surrounding the target area becomes Adjustment mode Image Processing Gamma balan...

Page 349: ...ker the image becomes Adjustment mode Image Processing Density adjustment FAX black Automatic density adjustment 7542 128 0 255 1 SYS 05 Photo The larger the value the darker the image becomes Adjustment mode Image Processing Density adjustment FAX black Automatic density adjustment 7543 128 0 255 1 SYS 05 PPC SCN The larger the value the more the original tends to be judged as a blank page Adjust...

Page 350: ...ing Stroke adjustment PS PDF automatic stroke adjustment 1200dpi 8239 2 1 0 3 4 SYS 05 Minimum stroke width when disabled This code is used to change the width of fine lines in PS and PDF printing Automatic stroke adjustment is the function that prevents the width from changing according to the position This code sets the minimum width of fine lines when the automatic stroke adjustment is disabled...

Page 351: ...N color 8310 128 0 255 1 Yes SYS 05 Photo The smaller the value the lighter the background becomes Adjustment mode Image Processing Background adjustment SCN color 8311 128 0 255 1 Yes SYS 05 Text photo The larger the value the darker the black side of the image becomes Adjustment mode Image Processing Fine adjustment of black density SCN color 8314 1 0 4 1 Yes SYS 05 Text The larger the value the...

Page 352: ...o The larger the value the darker the image becomes Adjustment mode Image Processing Density adjustment SCN color Manual adjustment Center value 8341 128 0 255 1 Yes SYS 05 Text photo The larger the value the sharper the image becomes The smaller the value the softer the image becomes and the less moire appears Adjustment mode Image Processing Sharpness adjustment SCN color Full color 8354 128 0 2...

Page 353: ...ode System Image 9104 5 0 10 1 SYS 05 Resolution of SLIM PDF background processing 0 75dpi 1 100dpi 2 150dpi 3 200dpi Adjustment mode System Image 9107 1 0 3 1 SYS 05 Volume adjustment of pseudo ring for TEL FAX Tone is output to speaker with set sound volume 0 to 7 can be input When the code is input the speaker rings with set sound volume setting value The sound volume is set by pressing the INT...

Page 354: ...ystem User interface Card reading device 3500 0 0 4294967 295 5 SYS 08 Card reader format information 1 To access the data in the noncontact IC card the Key Information LLLL and the Sector Number MMMM should be set The LLLL should be set first and then MMMM KP 2003 LLLL System code hexadecimal number MMMM Service code hexadecimal number KP 2005 LLLL Key information MMMM Sector number hexadecimal n...

Page 355: ... code 1 Department number department name Setting mode System General Real time log notification function 3626 0 0 1 1 SYS 08 Enable Disable setting of standard data overwrite function 0 Disabled 1 Enabled This code is valid for NAD only Setting mode System General 3628 1 0 1 1 SYS 08 Enable Disable setting of standard EWB function 0 Disabled 1 Enabled Setting mode System General 3629 1 0 1 1 SYS ...

Page 356: ...0 Disabled 1 Enabled Setting mode System General 3644 0 0 1 1 SYS 08 Copy 0 Disabled 1 Enabled Setting mode System User interface User authentication setting 3646 1 0 1 1 SSDK 08 FAX 0 Disabled 1 Enabled Setting mode System User interface User authentication setting 3647 1 0 1 1 SSDK 08 Printer e Filing 0 Disabled 1 Enabled Setting mode System User interface User authentication setting 3648 1 0 1 ...

Page 357: ...ode System Scanning 3662 0 0 1 1 SYS 08 Drum 0 Disabled 1 Enabled Setting mode System Notification setting Time for replacement 3663 0 0 1 1 SYS 08 Fuser unit 0 Disabled 1 Enabled Setting mode System Notification setting Time for replacement 3664 0 0 1 1 SYS 08 Process of user authentification ShimpleBind 0 Normal process 1 Special process Setting mode System 3666 0 0 1 1 SSDK 08 Addition of the Q...

Page 358: ... 1 4 SYS 08 Agent information 0 Does not make confidential 1 Makes confidential Setting mode System Confidentiality 3682 3 0 0 1 4 SYS 08 Setting of accessible inaccessible from the outside Sets whether or not to allow the access to the address book from the outside Outside TopAccess Outputmanagement I F MIB Client application 0 Allowed 1 Not allowed Setting mode System Address book 3683 0 0 1 1 S...

Page 359: ...to SMB Windows logon 1 Kerberos NTLMv1 2 Kerberos 3 NTLMv2 4 NTLMv1 5 Kerberos NTLMv2 If an SMB server to which Scan to SMB is connected does not support the NTLMv2 authentication change this code to 1 Kerberos NTLMv1 If 1 Kerberos NTLMv1 is set connection to Mac OS X 10 10 or later becomes disabled Setting mode System Network Windows domain authentication method Scan to SMB Windows Logon 3724 1 5...

Page 360: ...8 Switching IPv6 setting IPv6 function is switched 1 Enabled 2 Disabled Setting mode System Network IPv6 3767 2 1 2 12 NIC 08 Switching address acquisition IP IPv6 address acquisition setting is switched 1 Manual 2 Stateless 3 Stateful Setting mode System Network IPv6 3768 2 1 3 12 NIC 08 IPv6 Address Displays IPv6 address Maximum 40 characters byte Setting mode System Network IPv6 3770 12 08 Pref...

Page 361: ...per count Count switching setting 3800 1 3 1 30 4 Yes SYS 08 Paper size 1 legal 2 letter 6 A4 7 A5 10 B5 11 Folio 12 Legal13 13 LetterSquare Default value NAD 2 Others 6 Setting mode System General USB media direct printing 3802 Refer to contents 1 2 6 7 10 13 1 SYS 08 Enable disable setting Sets the USB media direct printing function 0 Disabled 1 Enabled Setting mode System General USB media dire...

Page 362: ...ng mode System Network Internet Fax 3812 0 0 1 1 Yes SYS 08 Thumbnail addition Thumbnail is added to the XPS file produced by the Scan function 0 Not added 1 Only the top page added Setting mode System Scanning XPS file 3815 1 0 1 1 SYS 08 Paper size setting The paper size of the XPS file produced by the Scan function is set 0 Scanned image size 1 Standard size Setting mode System Scanning XPS fil...

Page 363: ...n Sets whether the address in the address book is selectable or not for the FAX mis transmission prevention function 0 OFF Disabled 1 ON Enabled Setting mode System Option FAX 3848 0 0 1 1 Yes SYS 08 Restriction on destination direct entry Sets whether the direct entry of the FAX number is available or not for the FAX mis transmission prevention function 0 OFF Disabled 1 ON Enabled Setting mode Sy...

Page 364: ...isclosed 1 Disclosed When this value is set at 0 the value of code 08 3865 must be 2 Setting mode System Network 3864 0 0 1 1 SYS 08 Availability of telnet server 1 Enable 2 Disable Setting mode System Network 3865 2 1 2 12 NIC 08 Address confirmation for multiple destinations Enable this setting to display the address confirmation screen before sending fax to prevent wrong transmission when multi...

Page 365: ...tically 20 A4 R 80 LT R Default value NAD 80 Others 20 Setting mode Printer Feeding system Paper transport Paper size setting 4100 Refer to contents 0 255 9 SYS 08 2nd drawer Press the button on the LCD to select the size This code is reset every time a paper size is detected automatically 20 A4 R 80 LT R Default value NAD 80 Others 20 Setting mode Printer Feeding system Paper transport Paper size...

Page 366: ...t For fee charging Paper size 6010 Refer to contents 0 1 1 Yes SYS 08 Definition setting of large sized paper Sizes that classified into Large 0 A3 LD Undefined Custom size that exceeds 415 mm including Long a Long b 1 In addition to the paper sizes listed in 0 B4 364mm Folio 330 mm 14 LG 356 mm 13 5 LG 343 mm 13 LG 330 mm Computer 356mm Custom size that exceeds 325 mm 2 B4 364mm Custom size that ...

Page 367: ...mall Number of output pages other than set as large sized paper Setting mode Counter NW Scanning Full color 6068 0 0 0 9999999 9 14 SYS 08 Small Counts the number of scanning pages at the Full Color Mode in the Scanning Function according to its size large small Large Number of output pages of large sized paper defined at 08 6011 Small Number of output pages other than set as large sized paper Set...

Page 368: ... Custom counter Job Quota For administrator Weighting Scannin g 6081 1 0 0 9999 4 SYS 08 Thick1 2 3 4 Back Sets the weight of fee charging count for printing per page Scan counter and fax counter are not influenced 0 Single 1 Double Default value JPD 0 Others 1 Setting mode Counter Double count For fee charging Paper type 6083 1 Refer to contents 0 1 4 Yes SYS 08 Special1 Label1 Special2 Label2 Sp...

Page 369: ...ights addition of Scan Counter to Custom Counter Total Counter Since the count is calculated based on the existing Large Small counter the count before changing this setting is also included in the count 0 weight 0 00 9999 weight 99 99 Setting mode Counter Custom counter For dealer Weighting Scannin g 6088 1 0 0 9999 4 SYS 08 Black Small Weights addition of print to Custom Counter Total Counter 0 ...

Page 370: ... COMP Number of sheets Setting mode Counter Sheet counter Copy 6097 11 0 0 9999999 9 4 SYS 08 13 LG Number of sheets Setting mode Counter Sheet counter Copy 6097 12 0 0 9999999 9 4 SYS 08 8 5 SQ Number of sheets Setting mode Counter Sheet counter Copy 6097 13 0 0 9999999 9 4 SYS 08 16k Number of sheets Setting mode Counter Sheet counter Copy 6097 14 0 0 9999999 9 4 SYS 08 8k Number of sheets Setti...

Page 371: ...6098 5 0 0 9999999 9 4 SYS 08 FOLIO Number of sheets Setting mode Counter Sheet counter Print 6098 6 0 0 9999999 9 4 SYS 08 LD Number of sheets Setting mode Counter Sheet counter Print 6098 7 0 0 9999999 9 4 SYS 08 LG Number of sheets Setting mode Counter Sheet counter Print 6098 8 0 0 9999999 9 4 SYS 08 LT Number of sheets Setting mode Counter Sheet counter Print 6098 9 0 0 9999999 9 4 SYS 08 ST ...

Page 372: ...g mode Counter Sheet counter List 6099 0 0 0 9999999 9 4 SYS 08 A4 Number of sheets Setting mode Counter Sheet counter List 6099 1 0 0 9999999 9 4 SYS 08 A5 Number of sheets Setting mode Counter Sheet counter List 6099 2 0 0 9999999 9 4 SYS 08 A6 Number of sheets Setting mode Counter Sheet counter List 6099 3 0 0 9999999 9 4 SYS 08 B4 Number of sheets Setting mode Counter Sheet counter List 6099 4...

Page 373: ...counter List 6099 24 0 0 9999999 9 4 SYS 08 Undefined Number of sheets Setting mode Counter Sheet counter List 6099 25 0 0 9999999 9 4 SYS 08 13 5 Legal Number of sheets Setting mode Counter Sheet counter List 6099 26 0 0 9999999 9 4 SYS 08 Executive Number of sheets Setting mode Counter Sheet counter List 6099 27 0 0 9999999 9 4 SYS 08 IndexCard Number of sheets Setting mode Counter Sheet counter...

Page 374: ... SYS 08 Long a Number of sheets Setting mode Counter Sheet counter FAX 6100 21 0 0 9999999 9 4 SYS 08 Long b Number of sheets Setting mode Counter Sheet counter FAX 6100 22 0 0 9999999 9 4 SYS 08 Custom Small Number of sheets Setting mode Counter Sheet counter FAX 6100 23 0 0 9999999 9 4 SYS 08 Custom Large Number of sheets Setting mode Counter Sheet counter FAX 6100 24 0 0 9999999 9 4 SYS 08 Unde...

Page 375: ...eference counter Clears all information related to the service technician reference pixel counter Setting mode Pixel counter Clearing 6502 3 SYS 08 Toner cartridge reference counter Clears all information related to the toner cartridge reference pixel counter Setting mode Pixel counter Clearing 6503 3 SYS 08 Pixel counter display Selects whether or not to display the pixel counter on the LCD scree...

Page 376: ...nt Setting mode Pixel counter Counter Toner cartridge replacement counter 6576 0 0 999 2 SYS 08 Black Displays the average pixel count in the copy function black mode and service technician reference Unit 0 01 Setting mode Pixel counter Counter Average pixel count Service technician reference PPC 6602 0 0 10000 2 SYS 08 Black Displays the average pixel count in the printer function black mode and ...

Page 377: ... mode are displayed Unit page Setting mode Pixel counter Counter Pixel count distribution black PPC 6721 0 0 0 9999999 9 14 SYS 08 5 1 10 The pixel count data are divided into 10 ranges The number of output pages in each range is displayed In this code the distributions in the copy function and black mode are displayed Unit page Setting mode Pixel counter Counter Pixel count distribution black PPC...

Page 378: ...SYS 08 5 1 10 The pixel count data are divided into 10 ranges The number of output pages in each range is displayed In this code the distributions in the printer function and black mode are displayed Unit page Setting mode Pixel counter Counter Pixel count distribution black PRT 6722 1 0 0 9999999 9 14 SYS 08 10 1 15 The pixel count data are divided into 10 ranges The number of output pages in eac...

Page 379: ...9999999 9 14 SYS 08 10 1 15 The pixel count data are divided into 10 ranges The number of output pages in each range is displayed In this code the distributions in the FAX function and black mode are displayed Unit page Setting mode Pixel counter Counter Pixel count distribution black FAX 6723 2 0 0 9999999 9 14 SYS 08 15 1 20 The pixel count data are divided into 10 ranges The number of output pa...

Page 380: ... 08 Total Counts up when a black job is printed Setting mode Counter Job counter Black 6852 2 0 0 9999999 9 4 SYS 08 PPC related codes Clears the values of the following codes 05 7025 to 7296 05 7618 to 7987 08 7021 to 7052 08 7601 to 7618 08 8103 8104 Setting mode Image Processing Image All clearing Adjustment values of all 05 08 image process codes 7000 3 SYS clear 08 PPC related codes Clears PP...

Page 381: ...User interface User custom mode setting NW SCN 8303 0 0 4 1 Yes SYS 08 Feeding method of odd page number in duplex printing Raw print 0 One side 1 Both sides Setting mode System General 8504 0 0 1 1 SYS 08 Wide A4 Mode for PCL 0 Disable 1 Enable Setting mode System General 8511 0 0 1 1 SYS 08 Number of jobs in batch processing 2 10 From 2 to jobs can be specified Setting mode System General 8512 1...

Page 382: ...message 0 ON 1 OFF Setting mode System User interface Display setting 8524 1 0 1 1 SYS 08 Scan Preview Default setting 0 OFF 1 ON Setting mode System User interface 8526 0 0 1 1 SYS 08 Scan Preview Default display type 0 Page Fit 1 Width Fit Setting mode System General 8527 0 0 1 1 SYS 08 Control panel Brightness level adjustment 1 7 Brightness level Setting mode System General 8532 4 1 7 1 SYS 08...

Page 383: ...00 1 SYS 08 Authentication time out Sets the time out period when authentication is performed by an external application Unit seconds Setting mode System eAPI Application 8568 30 1 180 1 SYS 08 Error sound when an event generated by a card does not reach 0 OFF not sounded 1 ON sounded Setting mode System eAPI Application 8569 0 0 1 1 SYS 08 Edit setting of e mail subject 0 Not allowed 1 Allowed Se...

Page 384: ...user site due to the end of use caused by the expiration of the contract period The MFP becomes unusable The customer information such as network settings is all deleted Setting mode System Maintenance MFP management 8615 3 08 Clearance of the MFP use end state Employ this to make the MFP to which the use end process has been applied usable The customer information such as network settings has bee...

Page 385: ...for 08 8632 Setting mode System Weekly timer Monday 8633 2 00 00 00 4 08 OFF time Sets the time to let the equipment enter into the Sleep or Super Sleep mode HH MM SS This code is available only when 1 is set for 08 8632 Setting mode System Weekly timer Monday 8633 3 24 00 00 4 08 ON time Sets the time to let the equipment recover from the Sleep or Super Sleep mode HH MM SS This code is available ...

Page 386: ...1 4 SSDK 08 Key ID Setting mode System NTP authentication 8634 1 1 1 65535 4 SSDK 08 Password Setting mode System NTP authentication 8635 12 SSDK 08 Job build operation when the coin controller is connected This setting enables user to use the job build function when the coin controller is connected This code is valid when the value of 08 9016 is 1 0 Disabled 1 Enabled Setting mode System User int...

Page 387: ...e LDAP authentication 8653 eBMUserCa rd 11 SYS 08 LDAP attribute name settings 14 Maximum 32 characters ASCII Setting mode System User interface Card reading device LDAP authentication 8654 eBMUserCa rd 11 SYS 08 LDAP attribute name settings 15 Maximum 32 characters ASCII Setting mode System User interface Card reading device LDAP authentication 8655 eBMUserCa rd 11 SYS 08 LDAP attribute name sett...

Page 388: ...er of retry for file transfer 8671 1 3 0 10 4 SYS 08 NetWare The transmission may succeed when the number of retry increases However it takes longer time to complete the job Setting mode System Network Number of retry for file transfer 8671 2 3 0 10 4 SYS 08 FTP The transmission may succeed when the retry interval becomes longer However it takes longer time to complete the job Unit sec Setting mod...

Page 389: ...is code is set to 1 Disabled a license error occurs even if the license for hardcopy security printing is enabled If this error occurs hardcopy security printing is available but copy prohibition function and tracking application are not available 0 Disabled 1 Enabled Setting mode System General Hardcopy security printing 8711 1 0 1 1 SYS 08 Display setting of the drawer setting button Sets whethe...

Page 390: ... Home Directory on the control panel Sets the display method of error if the Home Directory for user cannot be obtained from the server when setting the Home Directory for scanning Use this code to disable the pop up display when the Home Directory cannot be obtained depending on the user 0 Displays the pop up dialogue when user logs in 1 Displays the message in the guidance area when the Scan to ...

Page 391: ...rection The print position shifts toward inside of original when the value increases Unit pt 1pt 0 35mm Setting mode System Forced printing of user name 8728 8 3 0 100 4 SYS 08 Fine adjustment of print position Y Adjusts the print position in Y direction The print position shifts toward inside of original when the value increases Unit pt 1pt 0 35mm Setting mode System Forced printing of user name ...

Page 392: ...g mode System HDD SSD information 8733 10 1 1 255 14 08 Number of the alternate event times When non supported the value is 1 Setting mode System HDD SSD information 8733 11 1 1 2147483 647 14 08 Number of the alternate pending sectors When non supported the value is 1 Setting mode System HDD SSD information 8733 12 1 1 2147483 647 14 08 CRC error count When non supported the value is 1 Setting mo...

Page 393: ...bled 1 Enabled Setting mode System Network 8749 0 0 1 1 SYS 08 Time to wait for print image Sets whether the drum idling is executed or not when the waiting for print image occurred If there is the stain on the back side of the paper set the value of this code to 1 When the value is set to 1 the number of times the equipment stops printing may increase 0 Waiting is enabled 8 sec 1 Waiting is disab...

Page 394: ...ize for the network scanning and fax Internet Fax transmission when scanning original put on the glass 5 A4R 6 A5R 7 LTR 8 LG 11 STR 13 B5R 14 FOLIO 15 13 LG 16 8 5SQ 18 A6R 22 16KR 23 13 5 LGR 24 EXECUTIVER 27 Postcard 28 DoublePostcard Default value NAD 7 Others 5 Setting mode System Scanning Scanning 8767 0 Refer to contents 5 28 4 SYS 08 Default value of original size when scanning original pu...

Page 395: ...the success of card authentication This code is effective when the value of 08 8727 is 1 Enabled 0 Does not display pop up 1 Displays pop up Default value JPD 0 Others 1 Setting mode System User interface 8785 Refer to contents 0 1 1 SYS 08 Japanese 0 Romaji 1 Hiragana 2 Katakana one byte 3 Alphabetical character one byte 4 Symbol one byte Setting mode System User interface Default keyboard settin...

Page 396: ...Psec CRL 8821 2 1 2 12 NIC 08 FTP client mode Sets the FTP transfer mode when FTP is selected for FILE to save the scanned data 0 Automatic 1 Passive mode 2 Active mode Setting mode System Network 8824 0 0 2 12 NIC 08 Sending host announcement in Super Sleep mode Sets whether sending host announcement in the super sleep mode is enabled or not Enable this setting to always display the MFP in the br...

Page 397: ...ionUnit Maximum 127 characters Setting mode System Network 8838 Organizatio nalUnitNam e 12 NIC 08 Total Changes the maximum number for workflow that is registrable Setting mode System General Registration number for workflow 8900 0 2000 1000 2000 4 SYS 08 Number of interrupt copy Changes the maximum number for workflow that is registrable Setting mode System General Registration number for workfl...

Page 398: ...ode System MFP function setting 8914 2 1 0 1 4 SYS 08 InternetFAX Sets whether the InternetFAX function is enabled or disabled 0 Disabled 1 Enabled Setting mode System MFP function setting 8914 3 1 0 1 4 SYS 08 Email Sets whether the email function is enabled or disabled 0 Disabled 1 Enabled Setting mode System MFP function setting 8914 4 1 0 1 4 SYS 08 Save as Local HDD Sets whether the function ...

Page 399: ... or disabled 0 Disabled 1 Enabled Setting mode System MFP function setting 8914 14 1 0 1 4 SYS 08 Send to External Controller Sets whether the function that saves data to the external server is enabled or disabled 0 Disabled 1 Enabled Setting mode System MFP function setting 8914 15 1 0 1 4 SYS 08 Network Fax Sets whether the Network Fax function is enabled or disabled 0 Disabled 1 Enabled Setting...

Page 400: ...using code 08 8921 a service technician can clear the data using this code Setting mode System Department management 8926 3 Yes SYS 08 Clearing of all user counter In cases when the administrator has prohibited the clearing of user counter data using code 08 8921 a service technician can clear the data using this code Setting mode System Department management 8927 3 Yes SYS 08 Administrator passwo...

Page 401: ...ic key 0 1024 bit 1 2048 bit Setting mode System General Self certificate 8973 1 0 1 1 SYS 08 Signature algorithm 0 SHA1 1 SHA224 2 SHA256 3 SHA384 4 SHA512 Setting mode System General Self certificate 8974 0 0 4 1 SYS 08 Data clearing of Point and Print Point and Print in the equipment is deleted when this code is performed Perform this code when a trouble occurs such as when uploading Point and ...

Page 402: ...y when in the sleep or super sleep mode 64 0 0 0 0 0 0 64 0 64 Setting mode System General Scheduled automatic reboot 8981 0 0 255 1 SYS 08 Time Hour Sets time hour for scheduled automatic reboot Setting mode System General Scheduled automatic reboot 8982 0 0 23 1 SYS 08 Time Minute Sets time minute for scheduled automatic reboot Setting mode System General Scheduled automatic reboot 8983 0 0 59 1...

Page 403: ... 31th Input 0 to disable this setting Setting mode System Maintenance Notification of equipment information 8992 0 0 31 1 Yes SYS 08 Notification day 2 1st to 31th Input 0 to disable this setting Setting mode System Maintenance Notification of equipment information 8993 0 0 31 1 Yes SYS 08 Notification day of the week Input the value which corresponds to the day of the week Input 0 to disable this...

Page 404: ...mation Error history list 8999 7 0 0 1 4 Yes SYS 08 Maximum 200 items 0 Disabled 1 Enabled Setting mode System Maintenance Notification of equipment information Firmware upgrade log 8999 8 0 0 1 4 Yes SYS 08 Power ON OFF log 0 Disabled 1 Enabled Setting mode System Maintenance Notification of equipment information 8999 9 0 0 1 4 Yes SYS 08 Version list 0 Disabled 1 Enabled Setting mode System Main...

Page 405: ..._TW Traditional Chinese ko_KR Korean Default value JPD Japanese MJD English British Others English Setting mode System General 9012 Refer to contents 11 SYS 08 Externally installed counter 0 No external counter 1 Coin controller 5 Coin controller supporting ACS mixed size This code is a special code which has areas in both SYS SRAM and PU The default value in SYS SRAM is applied to the PU area at ...

Page 406: ...r Single sided stapling Do not change this setting unless otherwise instructed 0 Disabled 1 Enabled Setting mode System Finisher Finisher tray operating mode 9048 4 0 0 1 4 SYS 08 Operating mode 6 For single sided stapling Do not change this setting unless otherwise instructed 0 Disabled 1 Enabled Setting mode System Finisher Finisher tray operating mode 9048 5 0 0 1 4 SYS 08 Scanning operating mo...

Page 407: ...econd Example 03 07 01 3 13 27 48 Day 0 is for Sunday Proceeds Monday through Saturday from 1 to 6 Setting mode System General 9100 13 digits 5 08 Date display format 0 YYYY MM DD 1 DD MM YYYY 2 MM DD YYYY Default value MJD 1 JPD 0 Others 2 Setting mode System User interface 9102 Refer to contents 0 2 1 SYS 08 Time differences 0 12 0h 1 11 5h 2 11 0h 3 10 5h 4 10 0h 5 9 5h 6 9 0h 7 8 5h 8 8 0h 9 7...

Page 408: ... Others 0 Setting mode System User interface Energy save 9113 Refer to contents 0 1 1 Yes SYS 08 Energy saving mode 0 Off mode 1 Sleep mode 2 Auto mode Setting mode System User interface Energy save 9114 1 0 2 1 SYS 08 Blank page will not be printed 0 OFF 1 ON Setting mode System General Raw printing job 9117 0 0 1 1 Yes SYS 08 Enable Disable setting 0 Invalid 1 Valid Setting mode System User inte...

Page 409: ...ser interface Default setting of RADF mode 9134 0 0 1 1 Yes SYS 08 Maximum number of copy volume 1 999 2 99 3 9 Setting mode System User interface 9136 1 1 3 1 SYS 08 Setting for automatic duplexing mode 0 Invalid 1 Single sided to duplex copying 2 Two sided to duplex copying 3 User selection Setting mode System User interface Default mode setting Default setting 9137 0 0 3 1 Yes SYS 08 Paper size...

Page 410: ... right page 1 Right page to left page Setting mode System User interface 9155 0 0 1 1 SYS 08 2 in 1 4 in 1 page allocating order setting 0 Horizontal 1 Vertical Setting mode System User interface 9156 0 0 1 1 SYS 08 Printing format setting for Time Stamp and Page Number Hyphen 0 OFF 1 ON Note Hyphen printing format ON 1 OFF 1 Setting mode System User interface 9157 0 0 1 1 SYS 08 Enable Disable se...

Page 411: ...judgment The setting result does not affect other media types other than plain paper Acceptable value decimal number 1 only Each bit 0 Excluded from feeding target media Each bit 1 Feeding target media bit 0 Plain paper bit 1 N A Always set 0 bit 2 N A Always set 0 bit 3 N A Always set 0 bit 4 N A Always set 0 Setting mode System User interface Feeding paper media 9185 1 1 1 4 SYS 08 Web data rete...

Page 412: ...ail saving time limit appears 0 to 99 0 to 99 days Setting mode System Scanning Email 9209 3 0 99 1 SYS 08 Default setting of partial size when transmitting E mail Sets the default value for the partial size of E mail to be transmitted when creating a template 0 Not divided 1 64 2 128 3 256 4 512 5 1024 6 2048 Unit KB Setting mode System Scanning Email 9210 0 0 6 1 SYS 08 Default setting of page b...

Page 413: ...ce Default mode setting Default setting SCN 9219 0 0 3 1 Yes SYS 08 Original mode Black 0 Text 1 Text Photo 2 Photo 3 Custom The value other than 0 needs to be set for 08 7401 to select 3 Custom Setting mode System User interface Default mode setting Default setting SCN 9220 0 0 3 1 Yes SYS 08 Default setting of scanning mode 0 Single 1 Book 2 Tablet Setting mode System User interface Default mode...

Page 414: ...Binarizing level setting When judging as black in the ACS Mode 9230 0 115 0 255 4 SYS 08 Step 1 Sets the binarizing level of each step When the value increases the image becomes darker When the value decreases the image becomes lighter Refer to 08 9204 Setting mode System Image Binarizing level setting When judging as black in the ACS Mode 9230 1 145 0 255 4 SYS 08 Step 0 center Sets the binarizin...

Page 415: ...writing level for deleting HDD data This setting is enabled only when the GP 1070 is installed 0 LOW Standard overwriting method 1 MEDIUM More secure overwriting method than LOW The overwriting time is between LOW and HIGH 2 HIGH The most secure overwriting method The overwriting time is the longest 3 SIMPLE Simple overwriting method The time for overwriting is the shortest Setting mode System Dat...

Page 416: ...value JPD 0 Others 1 Setting mode System User interface Sound 9281 Refer to contents 0 1 1 Yes SYS 08 Default screen for the entry of Japanese characters 0 Roman 1 Hiragana 2 Katakana 3 Alphabet 4 Symbol Setting mode System General 9290 1 0 4 1 SYS 08 JPD Only JPD Only Setting mode System General 9291 0 0 1 1 SYS 08 User authentication method 0 Local authentication 1 Windows domain authentication ...

Page 417: ...he paper type that is not supported Acceptable value 0 4 11 80 84 Setting mode System Feeding system Paper transport Paper information 9301 0 Refer to contents 1 SYS 08 PFP 1 0 Plain paper 1 Thick paper 1 2 Thick paper 2 3 Thick paper 3 4 Thick paper 4 11 Plain paper Thin 80 UserType paper 1 81 UserType paper 2 82 UserType paper 3 83 UserType paper 4 84 UserType paper 5 Do not set the paper type t...

Page 418: ...aper information 9305 0 Refer to contents 1 SYS 08 LT A4 LD A3 Sets whether the data is printed on the different but similar size paper or not when the paper of corresponding size is not available 0 Valid The data is printed on A4 A3 when LT LD is selected or vice versa 1 Invalid The message to use the selected paper size is displayed Setting mode System Feeding system Paper transport Size convers...

Page 419: ...ng mode System Feeding system Paper transport Paper size bypass feeding non standard type 9318 127 64 127 356 64 216 10 SYS 08 Memory 2 Registers the paper size of bypass feed non standard type into MEMORY 2 Feeding Widthwise direction Setting mode System Feeding system Paper transport Paper size bypass feeding non standard type 9319 127 64 127 356 64 216 10 SYS 08 Memory 3 Registers the paper siz...

Page 420: ...yed 4 Displayed Double sized original is counted as 2 Default value MJD 2 Setting mode System User interface 9332 Refer to contents 0 4 1 SYS 08 PCL line feed code setting Sets the PCL line feed code 0 Automatic setting 1 CR CR LF LF 2 CR CR LF LF LF 3 CR CR LF CR LF Setting mode System Network Print 9334 0 0 3 1 SYS 08 Default setting of drawers Printer BOX 1 LCF 2 1st drawer 3 2nd drawer 4 PFP u...

Page 421: ...etting screen for the top bottom left right binding function when copying Setting mode System User interface Copy Binding margin setting 9341 2 7 0 100 4 Yes SYS 08 Top binding back Bottom binding front Sets the binding margin displayed as default on the setting screen for the top bottom left right binding function when copying Setting mode System User interface Copy Binding margin setting 9341 3 ...

Page 422: ... data saving directory at Save as file Sets the directory where the file of Save as file is saved 0 Save it under a subfolder 1 Save it without creating a subfolder Setting mode System Network Scanning 9389 0 0 1 1 SYS 08 Page number display format of the file of Save as file and Email transmission Sets the digit of a page number attached on the file 3 6 3 6 digits Setting mode System Network Scan...

Page 423: ...nabled 2 Disabled Setting mode System Network AppleTalk 9414 2 1 2 12 NIC 08 Availability of LDAP 1 Available 2 Not available Setting mode System Network LDAP 9416 1 1 2 12 NIC 08 Availability of DNS 1 Available 2 Not available Setting mode System Network DNS 9417 1 1 2 12 Yes NIC 08 IP address to DNS server Primary Acceptable value 0 0 0 0 255 255 255 255 Setting mode System Network DNS 9418 Refe...

Page 424: ...inter name Maximum 127 letters The network related serial number of the equipment appears at serial Setting mode System Network IPP 9481 MFPserial 12 NIC 08 IPP printer Make and Model Maximum 127 characters Default value mfp model name Setting mode System Network IPP 9486 Refer to contents 12 NIC 08 IPP printer information more MFGR Maximum 127 characters Setting mode System Network IPP 9487 12 NI...

Page 425: ...work TCP IP 9563 1 1 2 12 08 SNTP Enable OFF ON 1 Valid 2 Invalid Setting mode System Network SNTP 9564 2 1 2 1 SSDK 08 SNTP Polling rate Data obtaining interval Unit Hour Setting mode System Network SNTP 9565 24 1 168 1 SSDK 08 Primary SNTP Address SNTP server IP Address Primary Setting mode System Network SNTP 9567 12 SSDK 08 Secondary SNTP Address SNTP server IP Address Secondary Setting mode S...

Page 426: ...6 1 SYS 08 Destination E mail address 2 Maximum 192 letters Setting mode System Maintenance Remote controlled service 9607 11 SYS 08 Destination E mail address 3 Maximum 192 letters Setting mode System Maintenance Remote controlled service 9608 11 SYS 08 Polling day selection Day 1 0 OFF 1 to 31 1st to 31st of a month Setting mode System Maintenance RDMS 9610 0 0 31 1 SYS 08 Polling day selection ...

Page 427: ...USE button to enter a hyphen Setting mode System Maintenance General 9700 0 32 digits 11 Yes SYS 08 Automatic calibration disclosure level Sets the disclosing level of automatic calibration 0 Service technician 1 Administrator 2 User Setting mode System User interface 9702 1 0 2 1 SYS 08 Error history display Displays the latest 20 errors data Setting mode System Maintenance General 9703 2 Yes SYS...

Page 428: ...roxy setting 0 Valid 1 Invalid Setting mode System Maintenance RDMS HTTP 9740 1 0 1 1 Yes SYS 08 HTTP proxy IP address setting Input IP address or FQDN Default value 0 0 0 0 Setting mode System Maintenance RDMS HTTP 9741 Refer to contents 11 Yes SYS 08 HTTP proxy port number setting Setting mode System Maintenance RDMS HTTP 9742 0 0 65535 1 Yes SYS 08 HTTP proxy ID setting Maximum 30 letters Setti...

Page 429: ... technician s E mail address Maximum 192 letters List 256 digits Setting mode System Maintenance Remote controlled service Automatic ordering function of supplies 9763 11 SYS 08 Supplier s name Maximum 50 letters Setting mode System Maintenance Remote controlled service Automatic ordering function of supplies 9764 11 SYS 08 Supplier s address Maximum 100 letters Setting mode System Maintenance Rem...

Page 430: ...r information transmission setting 0 Invalid 1 Valid Setting mode System Maintenance Remote controlled service 9795 0 0 1 1 SYS 08 Total counter transmission date setting 0 to 31 Setting mode System Maintenance Remote controlled service 9796 0 0 31 1 SYS 08 Temporary communication password setting Sets a temporary communication password The password can be entered in alphanumeric characters A to Z...

Page 431: ...when staple for saddle stitch runs out 0 Continues printing by switching to sort setting 1 Interrupts printing Setting mode System Finisher Interruption of stapling operation no staple 9810 1 0 0 1 4 SYS 08 Plain Recycled 50 to 50 Setting mode System Finisher Stapling setting Maximum number of sheets acceptable exceeding upper limit Long size 9811 0 0 50 50 4 SYS 08 Thick1 50 to 50 Setting mode Sy...

Page 432: ...hen a template is retrieved 2 User name and password at the user authentication User information of the authentication comes first when a template is retrieved Setting mode System Network 9823 0 0 2 1 SYS 08 Image quality of the black part in the ACS mode 0 Black 1 Gray scale Setting mode System Image 9825 0 0 1 1 SYS 08 Limitation setting Decide the default limitation setting when the new departm...

Page 433: ...1 SYS 08 Status display for USB cloning 0 Accepted 1 Prohibited Setting mode System General Data cloning 9889 0 0 1 2 Yes SYS 08 Warning message when PM time has come 0 No warning notification 1 Warning notification Setting mode System User interface Display setting 9891 1 0 1 1 Yes SYS 08 Calibration chart charging method Decide whether the calibration chart printing is charged or not 0 No charge...

Page 434: ...hort size 9937 0 0 100 100 4 SYS 08 Thick1 100 to 100 Setting mode System Finisher Stapling setting Maximum number of sheets acceptable exceeding upper limit Short size 9937 1 0 100 100 4 SYS 08 Thick2 100 to 100 Setting mode System Finisher Stapling setting Maximum number of sheets acceptable exceeding upper limit Short size 9937 2 0 100 100 4 SYS 08 Thick3 100 to 100 Setting mode System Finisher...

Page 435: ...ge The smaller the value the less the paper is judged as a blank page Setting mode System User interface Default setting Blank page judgment Default setting 9972 0 3 3 1 SYS 08 NW SCN The larger the value the more the paper is judged as a blank page The smaller the value the less the paper is judged as a blank page Setting mode System User interface Default setting Blank page judgment Default sett...

Page 436: ...ion or department management is enabled 1 Clears all 2 Clears only addresses 3 Retains all settings When the value of this code is set to 3 the value of 08 3847 FAX mistransmission prevention is automatically set to 1 Enabled Setting mode System FAX 9987 0 0 3 1 SYS 08 Value of feeding widthwise direction Default value NAD 279 216 Others 297 210 Setting mode System Feeding system Paper transport C...

Page 437: ...Maintenance Utility Operating Manual 42678819FU02 1 38 Maintenance Utility Operating Manual Version 1 1 ...

Page 438: ... Utility Setting 13 2 3 3 1 1 Time Out tab 13 2 3 3 1 2 Function setting tab 14 2 4 Function procedures 15 2 4 1 Standard functions 15 2 4 1 1 Board replacement functions 15 2 4 1 1 1 PU board replacement 16 2 4 1 1 2 PU board setting 24 2 4 1 1 2 1 Start PU board setting 25 2 4 1 1 2 2 PU serial number setting function 26 2 4 1 1 2 3 Factory Shipping mode setting function 28 2 4 1 1 2 4 Finish PU...

Page 439: ...s the Maintenance Utility functions and how to use them 1 3 System requirements OS Microsoft Windows2000 XP Vista and 7 CPU RAM According to minimum configurations of every OS HDD 4MB disc space used Monitor Resolution greater than 640 x 480 is necessary recommended resolution 1024 x 768 The limitations of the Maintenance Utility are described in Appendixes B Be sure to read Appendixes B before us...

Page 440: ...C as shown in the picture below controls the printer via Network and helps service personnel with maintenance 1 5 Related documents Specification classification Document name Drawing No Remarks Maintenance manuals associated with each printer For information on the terms used in Maintenance Utility refer to Appendixes C ...

Page 441: ...aunch the Maintenance Utility Select Enable Raw bi directional from the drop down menu of Print Service settings in TopAccess Before starting communication be sure to release the Energy Saving mode and the Sleep mode to put the equipment into the normal modes For information on the Maintenance Utility file structure refer to Appendixes A ...

Page 442: ...s the printer 2 2 1 Printer search After the Maintenance Utility is launched the printer search connection window appears a Printer search condition setting area b Printer search result display area a b The printer search result display area in the printer search connection window automatically shows the results of a search based on the previously set search condition ...

Page 443: ...Maintenance Utility Operating Manual 42678819FU02 7 38 By clicking the Help button in the setting area of printer search conditions a screen of printer search procedures is displayed ...

Page 444: ...ers are displayed sequentially in the listing area of discovered printers By clicking the End Discovery while searching for printers printer search is terminated Printers discovered before termination of printer search stay displayed in the listing area of discovered printers The following window shows an example of the results of a printer search conducted for the specified network Input IP addre...

Page 445: ...ure to finish printer search termination by clicking the End Discovery button is acceptable and then carry out an operation for printer connection The window shown below appears during the printer connection operation The Maintenance Utility acquires the printer information necessary to display the main window If the selected device is operating Optimum Print Service the following error message ap...

Page 446: ...Utility Operating Manual 42678819FU02 10 38 2 3 Maintenance Utility main window 2 3 1 Maintenance Utility main window Maintenance Utility starts up when printer selection is made as described in 2 2 2 a b c d e f g ...

Page 447: ...supported by Maintenance Utility Display the functions in each category by clicking on in front of the category name e Function screen The Maintenance Utility function screen is shown in this section For detailed information on the functions refer to 2 4 Function procedures f Status bar on the left side Displays a brief explanation of the selected category function g Status bar on the right side D...

Page 448: ...earch reconnect 3 ii Makes various Maintenance Utility settings see section 2 3 3 1 for details 4 i Displays the Maintenance Utility Help window 4 ii Displays the version information for Maintenance Utility and related modules 4 iii Displays the names of printer models supported by Maintenance Utility 2 3 3 Toolbar Click the icons on the toolbars of the main window to run the commands specified be...

Page 449: ...ce Utility Setting makes various Maintenance Utility environmental settings 1 Function screen 2 3 3 1 1 Time Out tab This function settings the communication Time out to printer 1 Function screen a Printer discovery time out input area b Printer communication time out input area c Default button a b c ...

Page 450: ...lity In the case of implementing setting by the Maintenance Utility it is necessary to redisplay newly enabled functions in a tree In addition a window of a disabled function may have been displayed in some cases so it should be changed to the default one that is displayed at the first start up ...

Page 451: ... replacement function provides the following functions related to the printer settings that need to be made when the board is replaced a PU board replacement function Disabled when LED Head Compensated Data download function b Two PU board setting functions 1 PU serial number setting function 2 Factory Shipping mode setting function c Board item setting information Displaying the screen for functi...

Page 452: ...ownloaded to the newly installed PU board At the time of replacement with an alternate device you can copy board setting values to the alternative device using this function 1 Displaying the function screen Click PU board replacement to display the function screen for PU board replacement a ID string input area b PU board setting value upload save button c PU board setting value download button d ...

Page 453: ...lue is downloaded an ID string can be selected from the combo box rather than entered in the input area Necessity of ID string input The input ID string is saved as the identification key of the uploaded PU board setting value This enables the storage of different PU board setting values in the same PC For downloading specify ID strings assigned to different devices to download different PU board ...

Page 454: ...U board setting value of the same ID string has been saved the following check window is displayed If the PU board setting value has not been stored or the OK button in the above confirmation window is clicked go to the window that PU board replacement Upload and Save and uploading of the PU board setting value starts The upload operation may take several minutes Do not perform any operations unti...

Page 455: ...me and click the Execute button Then a dump list of PU board setting values that are uploaded to the specified folder under the specified file name is created in text format After data uploading Click the Finish button on the PU board replacement Upload and Save screen to disconnect the printer connected and return to PU board replacement Menu screen PU board value has been uploaded and saved corr...

Page 456: ...g error message is displayed Click OK button in the error message window to display the following message Click the Finish button on the PU board replacement Upload and Save screen to disconnect the printer connected and return to PU board replacement Menu screen Could not upload or save the PU board setting value correctly If you click Finish the upload process ends and you will return to the PU ...

Page 457: ...ed in the ID string listing area and if the value is not consistent the following error message window is displayed If the above error message window is displayed the PU board setting value for the entered ID string cannot be downloaded Click OK and unless the matching error is due to counter value reset the stored PU board setting value is erased the PU board replacement Menu screen being restore...

Page 458: ...letion window to display the following message After data downloading Click the Finish button on the PU board replacement Download screen to delete PU board setting value disconnect the printer connected and return to PU board replacement Menu screen Restarting the printer Restart the printer using the On Off switch on the printer unit to enable the downloaded PU board setting value Downloading Wa...

Page 459: ...ard setting value cannot be downloaded The saved PU board setting value of a device is maintained when the validation check results in an error or until the Finish button is clicked on following the successful completion of downloading Therefore even if the download operation fails the device s PU board setting value is not lost Failed to download the PU board setting value Check the printer then ...

Page 460: ...ms of the PU board used before replacement the PU board setting function sets necessary items respectively on the new PU board Between the following items that are set up on a PU board this function displays a setup screen for the item that is necessary for the connected printer and allows setting a PU serial number setting b Factory Shipping mode setting ...

Page 461: ... Utility Operating Manual 42678819FU02 25 38 2 4 1 1 2 1 Start PU board setting 1 Displaying the function screen Click PU Board Setting to display the PU board setting PU board setting start screen a Next button a ...

Page 462: ...s function screen to display the PU board setting PU serial number setting screen a PU serial number display area b PU serial number input area c Help button d Execute button e Finish button if there is no following function screen f Skip the setup and move on to the next screen checkbox The PU serial number display area of the function screen shows the current PU serial number obtained from the p...

Page 463: ...ectly the download completion window appears Click OK to close the download completion window 5 Going to the following function screen or finishing PU board setting The Next button or the Finish button is inactive when the function screen is displayed and becomes active by the following operation a Setting the PU serial number b If it is unnecessary to set a PU serial number check the Skip the set...

Page 464: ... function screen to display the PU board setting Mode Factory Shipping screen a Current mode display area b Shipping mode Execute button c Factory mode Execute button d Next button if there is a following function screen or Finish button if there is no following function screen e Skip the setup and move on to the next screen checkbox The current mode display area shows the current mode obtained fr...

Page 465: ...ownload completion window shown below appears Click OK in the download completion window to close the window 3 Going to the following function screen or finishing PU board setting The Next button or the Finish button is inactive when the function screen is displayed and becomes active by the following operation a Change the mode b If it is unnecessary to set the Factory Shipping mode check the Ski...

Page 466: ...nish screen is displayed a Finish button Click the Finish button on the PU Board setting PU board setting finish screen to initiate restart of the printer and the screen changes to the PU Board setting PU board setting start screen Restarting the printer Restart the printer using the On Off switch on the printer unit to enable the downloaded board setting value a ...

Page 467: ...e Factory Shipping mode of the printer Every setting of the printer can be checked by this function 1 Displaying the function screen Click Board item setting information to displays a window for checking board item setting information Serial number information and Factory Shipping mode retrieved from the printer are displayed in the setting view area on the function screen ...

Page 468: ...screen for specify file sending a File designation area b Send button c Receive data display area d Receive button e File save check box 2 Specifying a file to be sent When the file to be sent is specified the Execute button becomes enabled The file can be specified by either of the methods specified below a Specifying a file in the displayed list Click Browse in the designation area to open the f...

Page 469: ... directly The name of the file to be downloaded can be entered directly in its input area of the specified file sending function Enter the full path name starting with the drive name 3 Sending the specified file Click Execute in the specified file sending function area to start printing the specified file If a Send error occurred change the value in the Send Time out field and try again To update ...

Page 470: ...38 4 Receiving the response Click Receive button to receiving the device response and display the receive data display area Checking the Save the receive result in a file checkbox to display the Save As window and save the response data to specified file ...

Page 471: ...nifest Information dat 4 Flash Format function files FlashFormat FlashFormat ini FlashFormat headerdata txt FlashFormat ProjectDover C5100 B FlashFormat ProjectDover C5100 D FlashFormat ProjectDover C5300 A FlashFormat ProjectDover C5300 C 5 Required library files MFC42 dll msvcrt dll MuDlgENU dll MuPrLang dll MuPrLang_FX757 dll MuResENU dll tocomapi dll OPRCLOAD dll OPRSTSENU dll OPRSTSJPN dll Op...

Page 472: ... of the Maintenance Utility function 1 Limitations for activating Maintenance Utility Before activating Maintenance Utility be sure that the printer to be maintained using the utility is on line improper communication with the printer can result For using the utility with the printer not equipped with image drum s or the cover of the printer opened and placed off line send the printer into forced ...

Page 473: ...erm Explanation PU Printer control unit PU serial number Serial number stored in the EEPROM of a PU PU F W F W for operation of the PU Serial number on S N label Serial number indicated on the outside of a unit Factory mode Factory test mode Shipping mode Shipping mode ...

Page 474: ...nnected The board replacement menu appears Enter an ID string and perform the download Downloading starts Downloading ends The printer is disconnected The board replacement menu appears Exit Maintenance Utility Deletion of a downloaded board setting value Start up Maintenance Utility The printer connection dialog box opens and the printer is connected The board replacement menu appears Enter an ID...

Page 475: ...637 08 6638 08 6639 08 6640 08 6641 08 6642 08 6643 3 53 The following codes have been deleted 08 6511 08 6512 08 6513 08 6519 08 6520 08 6521 08 6573 08 6574 08 6575 08 6597 08 6598 08 6599 08 6600 08 6601 08 6713 08 6714 08 6715 08 6716 08 6717 08 6718 08 6719 08 6720 4 14 The following codes have been deleted 05 7486 0 05 7486 1 05 7486 2 5 5 5 6 Error code F101_10 has been added 5 6 The follow...

Page 476: ... 0 to 16 9198 9238 9565 9567 9568 9569 Changed Details 9117 Default value 3702 8524 Acceptable value 3642 0 3642 2 3810 8728 12 9037 9274 RAM 3702 7000 7001 7300 7400 9411 9564 9565 9567 9568 9569 9933 Contents 3642 0 3642 2 3702 3810 8728 12 9037 9274 Procedure 9564 9565 9569 Deleted 6063 0 to 1 6065 0 to 1 6071 0 to 1 6072 0 to 1 6073 0 to 1 6074 0 to 1 Ver03 2016 12 26 Page Contents ...

Page 477: ...rrected 5 42 A description for F350 has been added 5 55 Explanations for F106_0 and F106_1 have been added 5 56 The descriptions for F106_2 F106_3 and F106_4 have been changed added 5 57 An explanation for F106_5 has been added 5 65 The description for F130 has been changed 6 32 Explanations have been added to 6 3 1 Precautions for installation of GP 1070 and 6 3 2 Precautions when disposing of HD...

Page 478: ...nce has been added 3 37 The format of Firmware update log has been changed 3 39 The format of Version list has been changed 3 41 The list for 05 adjustment value 08 setting value difference has been added 3 42 3 14 Pixel counter has been added 4 5 05 7117 05 7118 05 7119 05 7135 05 7120 05 7121 05 7122 and 05 7136 have been deleted 4 8 05 7283 05 7284 and 05 7236 have been deleted 5 4 Error code E...

Page 479: ...7 8830 8831 8833 8835 8999 4 5 9963 Modified code 8710 9344 9973 9975 Details 4161 Default value 3817 Acceptable value 7000 8981 9264 9313 9958 9959 9987 Contents 8947 9525 RAM 9398 Details Contents 6085 0 1 Sub element Item Contents 6080 Item Details Contents 6081 0 Sub element Item Default value Contents 8767 0 Item Default value Contents Procedure 6084 Sub element Item Details Contents Deleted ...

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Page 482: ...1 11 1 OSAKI SHINAGAWA KU TOKYO 141 8562 JAPAN ...

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