C
C-3
Troubleshooting
If the Efinl.ini file contains configuration information for several servers, or
information that is not readily recreated, keep the Efinl.ini file as a backup.
3.
Print a settings list.
You will use the information on this page to configure the connection to the GA-1040.
4.
Launch the Command WorkStation application.
5.
When you are prompted to configure a server connection, click OK.
Use the instructions in Getting Started to configure the connection.
6.
If you still cannot connect to the GA-1040, the administrator should reinstall
Command WorkStation software.
See Getting Started for details.
Unexpected printing results
If this happens:
This is the problem:
A banner page is not
printed when you reprint a
saved raster job.
The cover page identifies the originator of the job and the
time the job was sent. Time stamp and user information on
the cover page of a reprinted job are not meaningful.
The job settings are not
carried out as you expected.
If the user printed from Mac OS, there may be two
conflicting print settings. You can check the job properties by
double-clicking the job. See the Printing Guide for a table of
job properties and conflicting properties. Notify the users of
these conflicts so they can avoid them in the future.
If you expected the settings you see in the Properties window,
be aware that the Copies field does not currently reflect user
settings, and that Page Range and Scale percent are All and
100%, respectively, unless they were changed after being sent
for printing.
The job doesn’t print.
Some printing errors may be displayed in the Print status bar.
When the job is in the Printed queue, jobs that had a
PostScript error are displayed in a light red job row. Double-
click anywhere in the row to see the error message.
