Toshiba e-studio 2555c, Service Manual

Page: 787 / 1558

8
© 2012-2013 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO2555C/3055C/3555C/4555C/5055C
ERROR CODE AND TROUBLESHOOTING
8 - 231
[F110] Communication error between System-CPU and Scanner-CPU
[F111] Scanner response abnormality
[F120] Database abnormality
[F121] Database abnormality (user information management database)
Classification Error content
Communication related service call Communication error between System-CPU and Scanner-CPU
Scanner response abnormality
Check item Measure
Reproducibility Turn the power OFF and then back ON using the main power
switch.
SYS board • Check if the conductor pattern on the SYS board is short
circuited or open circuited.
• Connector check (CN123)
• Harness check (CN123)
Parts to be replaced Remark
SYS board
Classification Error item
Other service call
Database abnormality: Database is not operating normally.
Check item Measures
Setting 1. Check that no jobs remain and rebuild the databases. ([5]
+ [C] + [POWER] -> 4. Initialize database -> 1. LDAP DB
and 2. Log DB (Job,Msg).
2. If the error is not recovered, reinstall the system software.
([4] + [9] + [POWER] -> 4. System Software(HD data))
Notes:
• If you rebuild the databases with a job remaining,
delete it after finishing.
• When "Rebuilding all databases" is performed, all
data including log/user/role/group/department
information and address book data are deleted. If
you back up the data in advance, they will be
recovered by restoring them after rebuilding the
database.
Classification Error item
Other service call Login after the startup fails in any starting mode because user
management database is corrupted.