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Troubleshooting Guide
Resolving a hardware conflict
If the problem is with a data CD or DVD, refer to the software’s
documentation and check that the hardware configuration meets
the program’s needs.
The disc will not come out of the drive when you click the
eject button on the screen.
Press the button on the CD-ROM or DVD-ROM drive itself.
Sound system problems
You don’t hear any sound from the computer.
Adjust the volume control. There is a volume control dial on the
computer, a volume control feature in the Windows Control Panel
(“Sounds”), or it might be muted. There may also be a volume
control on your speakers or headphones or in your audio
application.
If you are using an external microphone or speakers, check that
they are securely connected to your computer.
The computer emits a loud, high-pitched noise.
This is feedback between the microphone and the speakers. It
occurs in any sound system when input from a microphone is fed
to the speakers and the speaker volume is too loud. Adjust the
volume control.
If you have changed the settings for the Record Monitor feature in
the Recording Control Utility (default Off) or the Mute feature in
the Mixer Utility (default Enabled), these may cause feedback.
Revert to the default settings.
Optional devices
Optional devices can include a printer, PC Cards, an external
monitor, or any other device you connect to your computer to
expand its capabilities.
For an external monitor, see
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