Torqeedo Cruise 2.0 FP, Operating Manual

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8.2 Warranty process
Adhering to the following warranty process is a prerequisite to the satisfaction of any
warranty claims.
Before dispatching any apparently faulty goods, it is imperative to coordinate the delivery
with Torqeedo Services. You can contact us by phone, email or mail. You can find the
contact details on the back of this manual. Please understand that we are unable to deal
with products of which we have not been notified and will therefore refuse to accept
delivery.
When shipping products to us for repair or under warranty, please pay attention to the
following requirements:
• Please note the RMA number in large print on the outside of the transport packaging.
• Please provide a completed warranty certificate with your shipment. The warranty
certificate form is located on page 49 of this manual, it will be also available as a down-
load from our website. The completed certificate must provide contact details, product
details, serial number, and a brief description of the problem.
• Please provide a proof of purchase. The proof of purchase must indicate also the date
of purchase (e.g. transaction receipt).
When returning the motor to the Service Center, we recommend using the original
Torqeedo packaging. If unavailable, pack the products carefully. Shipping damage is not
covered under warranty.
We are available to answer any questions regarding the warranty process - simply use
the details on the back cover.