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Top Global USA. ----MB6800 User Guide

4 Troubleshooting

4.1 Overview

Introduction

Reset to Factory Default procedure

Force Reload Procedure

Firmware Upgrade Procedure through Web

Common Problems and solutions

Frequently Asked Questions

LED Indication status

4.2

Introduction

This section helps you to locate problems related to MB6800 setup. The most common

installation problems are related to the IP address. For example, without the TFTP server

IP address, you will not be able to download firmware to MB6800.

IP address management is critical and we suggest you to create a chart to document and

validate the IP addresses of your system.

If the password is lost or forgotten, you will need to reset the MB6800 to default values.

The

Reset to Factory Default

procedure resets the MB6800 configuration settings, but

does not change the current firmware. The

Forced Reload

procedure will erase the

current firmware and configurations, please use it with caution when you need to

download new software.

Reset to Factory Default Procedure

Use this procedure to reset the network configuration values, including the MB6800 IP

Address, Subnet Mask, and so on. The current MB6800 Software will not be erased. This

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Summary of Contents for MB6800

Page 1: ...Guide MobileBridge Gateway Series MB6800 Wireless Cellular Data Gateway User Guide Version 1 1 1 Firmware v1 1 1 2007 3 8 Top Global USA any modification of this product will not issue a separate not...

Page 2: ...between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for...

Page 3: ...KIT CONTENTS 7 2 2 WRITE PRODUCT IDENTIFICATION 8 2 3 POWER UP THE MB6800 8 2 4 LED INDICATORS 9 2 5 INITIALIZE THE MB6800 UNIT 9 3 MANAGEMENT 15 3 1 OVERVIEW 15 3 2 PAGE STRUCTURE 17 3 2 1 Shortcut 1...

Page 4: ...Top Global USA MB6800 User Guide 4 TROUBLESHOOTING 69 4 1 OVERVIEW 69 4 2 INTRODUCTION 69 5 DEFAULT MB6800 SETTINGS 80 4...

Page 5: ...ation Tools and keywords are in boldface type Note Means reader take note Notes contain helpful suggestions or references to materials not contained in this manual Warning The warning symbol means dan...

Page 6: ...market based on our MobileBridge platform technology MB6800 combines the best of Wi Fi and 3G mobile communications technologies including CDMA 1x EV DO EDGE UMTS and supports EV DO Release A and HSD...

Page 7: ...network Verify kit content Write down product ID Power up the MB6800 LED Indicators Initialize the MB6800 unit 2 1 Verify Kit Contents MB6800 kit includes the following components similar to those dep...

Page 8: ...el z Serial Number z MAC address 2 3 Power up the MB6800 Connect the MB6800 power supply refer to Figure 2 2 and press the power switch down Figure 2 2 Ports description 1 Power jack 2 Ethernet WAN In...

Page 9: ...link N A Enabled and data transmission Card inserted Internet connecting 100Mbps mode and data transmission 100Mbps mode and data transmission Red N A N A No card 10Mbps mode 10Mbps mode Red Blink N A...

Page 10: ...installed in the MB6800 The default network name is the SN of this device and Automatic IP configuration is also needed 2 Validate that your computer has got IP address from the MB6800 then open the...

Page 11: ...tion you can continue to read the content in this chapter Otherwise if you want to make a custom installation please go to Chapter 3 directly 3 Click Wizard on the home page And click Enter The Step 1...

Page 12: ...Top Global USA MB6800 User Guide You can change the IP of MB6800 or use the default values Then click Next Go to Step 2 page Figure 2 6 Wizard Wireless LAN Figure 2 6 Wizard Wireless LAN 12...

Page 13: ...o to Step 3 page Figure 2 7 Wizard Internet Access Figure 2 7 Wizard Internet access Select the checkbox in front of Enable the interface type correct Phone Number User Name and Password If you are us...

Page 14: ...Top Global USA MB6800 User Guide Figure 2 8 Wizard Finish Check the settings and Click Submit MB6800 will reboot automatically 14...

Page 15: ...visit MB6800 s web site 1 Open your browser and enter the MB6800 s IP address in the address bar 2 Press the ENTER key The MB6800 Login dialog box appears Figure 3 1 Login Dialog Box Note Default user...

Page 16: ...e Figure 3 2 MB6800 s home page There are nine main categories on MB6800 s web site Wizard System Interfaces Services Firewall Security Services Tools Status Diagnostics The following sections will ex...

Page 17: ...es Upper title and shortcut space display the most common used function page shortcuts Left menu space display main 9 categories of the function menu for MB6800 Right working space display the detaile...

Page 18: ...t Figure 3 5 Reboot system Reboot operation saves configuration changes if any before reboot the MB6800 Click Yes the device will be rebooted During the reboot process the power LED will blink with am...

Page 19: ...3 Page Operation 9 All of the MB6800 functions can be configured and become effective by going through the following 3 steps page content editing submit reboot 9 Once every page is submitted the syste...

Page 20: ...Top Global USA MB6800 User Guide 3 4 Configuration Pages Description 3 4 1 System There are five main categories in this setting Administration Time Firmware Backup Restore Factory defaults 20...

Page 21: ...present MB6800 The device default name is topglobalXXXXXX XXXXXX means the last 6 digits of SN z Serial Speed When you need a backup link for example the v 90 modem for MB6800 you might need to config...

Page 22: ...port for HTTP User normally need not modify this value If you want to allow someone else to manage the MB6800 from WAN you can check Enable management from WAN and modify the port value according to y...

Page 23: ...ion you must specify the IP address of Trap server and Trap interval which indicates the frequency of the device for sending trap information to the server 3 4 1 2 Time Figure 3 8 Time z Time zone Cur...

Page 24: ...r host PC User can also get technical support from Top Global USA Inc by email or phone 2 Enter the location of the firmware file or click the Browse button to find the file Click the Upgrade Firmware...

Page 25: ...obal USA MB6800 User Guide Figure 3 10 Updated successfully Note During the upgrade process the Power LED is blinking with amber color The device will be rebooted after the firmware updated successful...

Page 26: ...Configurations User can use previous downloaded and saved device configurations to restore the device configuration to some previous configuration status Note that this function erases the current con...

Page 27: ...efaults Click the Yes button to reset all configurations to their factory default values 3 4 2 Interfaces There are three main categories in this setting Local network Internet access Backup access Wi...

Page 28: ...ubnet mask of the LAN WLAN The default subnet mask is 255 255 255 0 3 4 2 2 Internet Access MB6800 supports two types of Internet connection the cellular wireless Internet connection Wireless WAN and...

Page 29: ...N Code you enter Note Only after you pass the PIN authentication can you login the Internet access page or the PIN management pages The process of how to configure PIN will be described in 3 4 6 Tools...

Page 30: ...Top Global USA MB6800 User Guide 30...

Page 31: ...o automatically make the internet connection each time when it powers on It keeps MB6800 always connected to the Internet even when the connection is idle To select this option click the radio button...

Page 32: ...tach a DTE device such as Cisco router or PC with the serial cable and then initiate a PPP procedure on the client device Note MB6800 can connect the 3G modem automatically when received a PPP connect...

Page 33: ...ss wan card to configure Figure3 20 There may be some operators do not require the username and password for the dialing if so please leave them empty NULL z Card model When a cellular PC Card is inse...

Page 34: ...AN modem If the wireless card type is GPRS UMTS or EDGE more parameters are to be configured Shown as follows Figure 3 22 z Phone Number Provide a phone number for wireless WAN modem z CID PDP Context...

Page 35: ...N code automatically and you needn t to input the PIN again next time you startup MB6800 Aware that this function can only be effective when you have already saved the PIN z Download PRL The first tim...

Page 36: ...is success or failure 4 Reboot the MB6800 if it has download PRL successfully The wired Internet connection Besides the cellular wireless Internet connection the MB6800 supports wired Internet connec...

Page 37: ...PPPoE dialing procedure If Manual mode is selected you must manually make the Cellular connection through web configuration page 9 Idle Time You can configure the router to shutdown the Internet conne...

Page 38: ...the gateway s IP address and the IP address for the DNS server The router will automatically connect to the internet with the parameters once the Internet connection is available z DHCP Figure 3 26 If...

Page 39: ...p to the ISP s network You may contact your ISP for that Username The username for authentication during the PPP negotiation period Password The password for authentication during the PPP negotiation...

Page 40: ...x is not checked no other parameters in this page are available Wireless Network Name SSID the wireless LAN network name shared among all access points in a wireless network The SSID must be identical...

Page 41: ...r wireless network must be broadcast on the same channel in order to function correctly Network Mode From this drop down menu you can select the wireless standards running on your network If you have...

Page 42: ...Wire Equivalence Protection WEP Detailed configurations Shared Select from the dropdown menu of Network Authentication which will enable the WEP sections WEP There are two levels of WEP encryption se...

Page 43: ...anced Encryption System which utilizes a symmetric 128 bit block data encryption To use WPA Pre Shared Key enter a password in the PSK Only for WPA PSK field between 8 and 63 characters in length You...

Page 44: ...onfiguration is used to set the station connection control to assure the wireless network security Detailed configurations Access Control Mode MB6800 supports 3 types of access control modes Disable I...

Page 45: ...ve been allowed or denied to connect to MB6800 are saved in this list box There are 2 methods to input the MAC address one is to select the station item in the Station Connected list then click Add th...

Page 46: ...status for DDNS is disabled By far MB6800 only supports dyndns org which provided by www dyndns com To use this feature you should obtain your own domain name from the provider dyndns com Every time...

Page 47: ...hould be in the same subnet with the route s LAN IP address The Lease time field specifies the lease time for each dynamic IP address assignment with default 86400 in second MB6800 also supports the p...

Page 48: ...Top Global USA MB6800 User Guide 3 4 4 Firewall There are four main categories in this setting MAC Filter Access rules Port forwarding Services 3 4 4 1 MAC Filter Figure 3 33 MAC Filter 48...

Page 49: ...list can t access the Internet z ARP Cache MB6800 collects the MAC address information of all the hosts that communicated with MB6800 and displays the information here You can easily add the MAC addre...

Page 50: ...efault Policy Factory default rules z Enable Checkbox You can enable or disable a rule by checking or unchecking this checkbox z Move up Move down The sequence of the rules in the list is very importa...

Page 51: ...all Pass means the data packet which matches this rule will be passed by firewall Service This parameter indicates the service type of this rule The possible type includes the system default services...

Page 52: ...t can be accessed from the Internet Detailed Configurations The port forwarding table in MB6800 consists of many port forwarding items Enable Checkbox You can enable or disable a port forwarding item...

Page 53: ...ol will implement this port forwarding rule Possible protocols are TCP UDP TCP UDP External port This parameter indicates the port for public access NAP IP This parameter indicates the IP address of t...

Page 54: ...ices in the Access Rules to configure the fire wall Detailed Configurations The service set consists of many service items You can manage the service set by create and delete service item Service set...

Page 55: ...ill implement this service Possible protocols are TCP UDP TCP UDP Port range This parameter indicates which port or port range will implement this service If only one port will implement this service...

Page 56: ...according to the contents Detailed Configurations Content Filter includes URL filter list and WEB features restriction The default configuration of content filter is off You can enable it by check th...

Page 57: ...nable URL Filter or not Disable All web traffic expect Allowed Domains Indicates URL Filter mode URL Filter has two modes Allow means to allow the URL in the Allowed Domains only Forbidden means to fo...

Page 58: ...acket inspect SPI MB6800 can block the following attacks Dos Ping of Death Land Smurf SYN Flood Fraggle IP Spoofing Detailed Configurations Enable Anti Attack Check this checkbox to enable the Anti At...

Page 59: ...time you change the configuration of PIN you must reboot the devices to make it become effective 3 4 6 1 PIN There are three main tabs in this setting Enable Disable Change PIN Renew PIN 3 4 6 1 1 Ena...

Page 60: ...tion The default Pin Code is 1234 and the PIN Code must be 4 characters long 3 4 6 1 2 Change PIN Figure 3 43 Change PIN Function Summary This configuration page is set to change the PIN Code Detailed...

Page 61: ...ation page is set to renew PIN Code when the SIM is locked Detailed Configurations Put in the PUK and new PIN Code click Renew button then the PIN Code will be unlocked and the former PIN Code is chan...

Page 62: ...Top Global USA MB6800 User Guide Figure 3 45 Change PIN 3 4 6 2 PCMCIA Figure 3 46 PCMCIA 62...

Page 63: ...e information to local host 3 4 6 3 AT Command Figure 3 48 AT Command AT Command function is provided to the advanced users to diagnostic the wireless WAN card or the V 90 modem connected by the seria...

Page 64: ...before you make it disconnected from the Internet 2 You should be aware clearly about the AT commands before you do that 3 4 7 Status There is one category in this setting Interfaces 3 4 7 1 Interface...

Page 65: ...all the network interfaces information of MB6800 You can also do the dial up and hang off WAN connection here Detailed information WAN Interface 0 This block shows the information of Wireless WAN dat...

Page 66: ...n second that this interface has been connected to the Internet since last dialing up The IP Address field and the Network Mask field shows the IP address and the subnet mask that the interface obtain...

Page 67: ...two main tabs in this setting System logs Settings 3 4 8 1 1 System Logs Figure 3 50 System logs Function Summary The System Log displays a list of the most recent activities that have taken place on...

Page 68: ...in the Web GUI it can also send the Syslog entries to a remote syslog server To send the Syslog to the syslog server you need to check the Enable sysloging to remote syslog server checkbox and assign...

Page 69: ...MB6800 IP address management is critical and we suggest you to create a chart to document and validate the IP addresses of your system If the password is lost or forgotten you will need to reset the...

Page 70: ...ion values and download new MB6800 software This procedure may be required when the current MB6800 software is missing corrupted or needs to be upgraded Download procedure 1 Prepare you TFTP server TF...

Page 71: ...e POWER LED turns amber and blinks 8 MB6800 will be configured to the factory default value Please refer Table 6 1 for the factory default value Firmware Upgrade Procedure through Web Use this procedu...

Page 72: ...he New Gateway prompt enter 172 16 0 1 which is the MB6800 s default IP address Click the Add button to accept the entry e Click the DNS tab and make sure the DNS Enabled option is selected Enter the...

Page 73: ...art and Control Panel b Click the Network and Internet Connections icon and then the Network Connections icon c Right click the Local Area Connection that is associated with the Ethernet adapter you a...

Page 74: ...ess the Enter key The WAN IP Address can be found on the Status screen of MB6800 s web based utility For example if WWAN IP address is 1 2 3 4 you should enter ping 1 2 3 4 and press the Enter key If...

Page 75: ...Explorer click Tools Internet Options and then the Connection tab Make sure that Internet Explorer is set to Never dial a connection For Netscape Navigator click Edit Preferences Advanced and Proxy Ma...

Page 76: ...work game or what kind of game server you are using It will work if the game server supports multi user with one public IP address Which browsers does MB6800 support MB6800 supports Internet Explorer...

Page 77: ...802 11g standards The 802 11g standards state a maximum data transfer rate of 54Mbps and an operating frequency of 2 4GHz The 802 11g is downward compatible with 802 11b What IEEE 802 11b features ar...

Page 78: ...ess of a device stays the same making it a valuable identifier for the network How do I reset MB6800 to factory default When MB6800 is working in normal status press and hold the RELOAD button for abo...

Page 79: ...rk WEP or WPA PSK is probably enabled on MB6800 but not on your wireless client Verify that the same keys are being used on all nodes of your wireless network How many channels frequencies are availab...

Page 80: ...IP Mask 255 255 255 0 Network Name SSID topglobalXXXXXX XXX XXX means the last 6 digits of SN Frequency Channel 6 DHCP Server Status Enabled DHCP Lease Range 172 16 0 2 172 16 0 100 TFTP Server IP Add...

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