Enclosure A
Technical support
UV-Radiometer ТКА-UV is used with the special software.
If you have any problems concerning directly the device or means of calibration, contact the Service
Department of LLC TKA SCIENTIFIC INSTRUMENTS.
E-mail of Technical Support:
akopyan_igor@mail.ru, [email protected]u
Phone/fax of the Service Department: +7(812) 274-06-42, +7(812) 274-49-01
The center LLC TKA SCIENTIFIC INSTRUMENTS can render services in technical support of
software. The technical support is performed under the conditions specified by the manufacturer, or
stated on the web-site
, or described in the user’s manual or other documentation. In
the process of rendering technical support services the manufacturer has the right to require from you
the information relating to the technical parameters of your equipment. The manufacturer has the
right to use the above information for the purposes of business development, including rendering of
services in technical support.
The service department of technical support of users of the device UV-Radiometer ТКА-UV is fully
comprised of qualified technicians for rendering assistance to you by phone or fax. For such case
please have the following information at hand:
• Serial No. of your device and serial No. of the laptop
• Software version No.
• Name of the company and your name
• Your phone No.
• Record any error messages and what led to them
• Is the computer or software able to operate within the range of the telephone
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