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Include the following if returning directly to Titan
Controls
®
•
Proof of purchase • This completed form • RMA # on the outside of the box
Return Merchandise Authorization Number (Required): ____________________________________________
Company Name: ____________________________________________________________________________________
Contact Name: _____________________________________________________________________________________
Address: __________________________________________________________________________________________
____________________________________________________________________________________________________
Phone #: ___________________________________________________________________________________________
Email address: _______________________________________________________________________________
What is the nature of the problem?
______________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
Shipping address will be given when the RMA # is issued:
WARRANTY SERVICE: Please read warranty information first
If after reviewing the troubleshooting tips the unit will still not work, you should return it to
the Dealer where you purchased it. They will be able to further evaluate the unit and test
its various components and quite possibly will be able to identify and/or fix any problems.
If the Dealer is unable to fix the unit, they will return it to us for factory repair.
If there are no Dealers in your area, you may contact us directly for technical support.
If we cannot help you resolve the problem over the phone, we will issue you a RMA #
(return merchandise authorization) authorizing you to return the unit to us for factory
reconditioning (if the unit is under warranty). Contact the number below for a RMA and
shipping address. Complete the form below and include it with your unit. Also please
write the RMA # on the outside of the box.
Please package the unit in its original packaging. If it is damaged in shipment we cannot
be responsible.
Once we receive the unit back, we will repair it within 48 hours (business) and return it to
you freight prepaid via UPS ground shipment.
www.titancontrols.net
For technical assistance call us at 1-888-80-Titan or 1-888-808-4826.
Representative available Monday – Friday, 8 a.m. – 5 p.m. PST.
