Timotion MA2T, User Manual

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User Manual-MA2T
Version A August 2021
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5. Troubleshooting
Please find the table which lists the symptoms, possible causes, and recommended action. If our suggested
troubleshooting solutions cannot remedy the problem, please contact your TiMOTION sales representative.
Symptom Possible cause Action
Motor runs, but spindle does not
move Gearing system or spindle
damaged Please contact your TiMOTION sales
representative.
No motor sound or movement The actuator is not properly
connected to the power
supply Check the connection to the power
supply or the external control unit.
Customer fuse burned Check the fuse
Cable damaged Please contact your TiMOTION sales
representative.
Excessive power consumption Misalignment or overload in
the application Align or reduce the load.
Try running the actuator without load.
The actuator cannot lift the full
load, or the motor runs too slowly Insufficient power supply Verify the power supply is properly
plugged in
Load is higher than specified Reduce the load
No signal or incorrect feedback
output Cable damaged Please contact your TiMOTION sales
representative.
Wrongly connected Check the wiring
The signal is constantly
high/low Run the actuator to full extension and
retraction
Reconnect the cables and set parallel
configuration again
No signal or incorrect feedback
output Incorrect feedback
output/level Connect the actuator to PGMA and
check for the correct feedback option.
Actuator runs in smaller steps Insufficient power supply Check the power supply
Load is higher than specified Reduce the load
Internal safety procedure
activated Connect the actuator to PGMA and
check the following:

Reason for last stop (detailed in