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Quick Reference Guide

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W W W . T I L L PAY M E N T S . C O M

Verifone T650p

INTEGRATED POINT OF SALE TERMINAL

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Summary of Contents for Verifone T650p

Page 1: ...Quick Reference Guide 1 W W W T I L L PAY M E N T S C O M Verifone T650p INTEGRATED POINT OF SALE TERMINAL ...

Page 2: ...2 Quick Reference Guide Quick Reference Guide FOR VERIFONE T650P TERMINAL 2 Quick Reference Guide ...

Page 3: ...ck Reference Guide 3 Get to know your terminal Contactless reader Paper roll cover Power Accessibility mode button Volume button Navigation keys Card insert Card swipe USB C charging port Notification bar ...

Page 4: ...r door which is on the upper corner of the device and open the paper door by pulling outside Remove any partial roll of paper in the tray Loosen the glued leading edge of the new paper roll or remove the protective strip Unwind the paper roll past any glue residue Hold the roll so that paper feeds from the top of the roll Align the printer paper to the tabs to the paper guides and hold the paper u...

Page 5: ...Quick Reference Guide 5 Menus ...

Page 6: ...ompt the customer to insert swipe or tap card The account payment screen will be presented and the customer will be prompted to select their account Cheque Savings or Credit Once the payment is successful a message will appear and the terminal will prompt to print receipt for the merchant or print email the reciept to the customer How to process a Transaction ...

Page 7: ...Orders You will be presented with different ways to search transactions by type Search by Order History Displays the transactions that were accepted on the terminal Search by Card number Search by Date Calendar view of transactions Ability to sort by start and end date Transaction Search ...

Page 8: ...ing Screen e g 192 168 0 35 Press Pair At the same time press Start on the terminal screen Spice will display pairing in process and will display pairing code Terminal will display Pairing Code If matched then press Yes Terminal will display Pairing Successful Press Finish Spice will display that the T650p Payment Terminal is connected T650p Payment Terminal connection status is green and displays...

Page 9: ...l from the Point of Sale POS system Unpairing the T650P Terminal is a capability that is used for removing the pairing of the Payment Terminal to the Point of Sale System This capability is used when a merchant wants to pair the Payment Terminal to another Point of Sale System in their premises or when a terminal has lost its pairing for various reasons including loss of communications or other te...

Page 10: ... responding please restart by the holding the start button for 1 2 seconds until a message is displayed on the screen Touch the Restart selection to restart the device Software faults Transactions Fail to Process Check the Magnetic Card Reader 1 Perform a test transaction using one or more different magnetic stripe cards to ensure that the problem is not a defective card 2 Ensure that you are swip...

Page 11: ...ould indicate green meaning a healthy status of the terminal If the heartbeat fails there will be a red X rather than a green tick Terminal Heartbeat Heartbeat technology creates communication between the terminal and technicians so that technicians can remotely understand the status of a terminal This enables technicians to triage any issues as efficiently as possible To trigger a terminal heartb...

Page 12: ...tegrated Solution uses both fixed broadband and 4G Mobile Broadband as the carriage If one of these network fails then the alternative method takes over transactions processing Alternatively If your terminal is unable to communicate the terminal will automatically switch to Electronic Fall Back EFB Mode or If the mobile network is unavailable you can continue to process transactions by connecting ...

Page 13: ...ts on the back of the card amongst the signature strip and press the key Enter the transaction amount in dollars and cents ignoring the decimal point then press the key Confirm the amount 1 if correct 2 to change the amount Listen for the authorisation response and record on the enter into the auth screen Acquiring System Unavailable If the transactions are below the merchants agreed floor limit t...

Page 14: ... Our dedicated team of experts can assist you over the phone 24 7 with questions problem resolution and extra training Keep your merchant ID number handy when you call this will help speed up your enquiry For online reports and statements please visit https merchant tillpayments com Quick Reference Guide 14 ...

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