tilgin HG2280 series, Quick Manual

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5. Troubleshooting Tips
If the home gateway is not working as expected, please try out the following troubleshooting
tips.
•
Check that all cables are connected properly.
•
Check if the power LED is lit. If not, switch the On/Off button to On.
•
If the power LED has not turned stable orange within 30 minutes reboot (push power
On/Off). If the power LED still has not turned stable orange after reboot, contact your
service operator.
•
If the Internet indicator (front of the home gateway) does not lit green check the Ethernet
cable is properly connected (WAN connection, see picture in 3.1).
•
Verify that the LEDs lights according to the table shown in 3.3.
•
Verify that you can hear a dial tone after hooking off the Telephone receiver. If not check
that the Telephone line cord from the Telephone is connected to one of the phone ports.
•
When there is slow, or no connection over WLAN, push the WLAN button (WLAN Off.
Now press the WLAN button again (WLAN On). The Auto channel feature then searches
for the best channel and select it.
•If these actions still do not solve the problem, contact your operator or the vendor
that supplied your home gateway.
6. Safety Information
Tilgin AB products are designed and tested to meet the international Safety of Information
Technology Equipment standard. This standard provides general safety design requirements
that reduce the risk of both personal injury and product injury, protecting against the following
hazards:

Electric shock (hazardous voltage levels)

Fire (overload, temperature, material flammability)

Energy (high energy circuits or potential burn hazards)

Heat (accessible parts of the product at high temperatures)

Radiation (noise, etc.)