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User Manual
Issue No: 16 | 2016
36
Warranty
GUARANTEE
THIS GUARANTEE DOES NOT AFFECT YOUR LEGAL RIGHTS IN ANY WAY.
Sunrise Medical* provides a guarantee, as set out in the warranty conditions, for wheelchairs to its customers covering
the following
Warranty conditions
1. Should a part or parts of the wheelchair require repair or replacement as a result of a manufacturing and/or material
fault within 24 months or for frame and cross-braces within 5 years after delivery to the customer, then the affected
part or parts will be repaired or replaced free of charge. (Batteries are guaranteed for a period of 12 months subject to
the correct battery care plan being followed)
2. To enforce the warranty, please contact Sunrise Medical Customer Service with the exact details of the nature
of the difficulty. Should you be using the wheelchair outside the area covered by the Sunrise Medical customer
service agent, repairs or replacement will be carried out by another agency as designated by the manufacturer The
wheelchair must be repaired by a Sunrise Medical designated Customer Service agent, (dealer).
3. For parts, which have been repaired or exchanged within the scope of this warranty, we provide a warranty in
accordance with these warranty conditions for the remaining warranty period for the wheelchair in accordance with
point 1).
4. For original spare parts which have been fitted at the customer’s expense, these will have a 12 months guarantee,
(following the fitting), in accordance with these warranty conditions.
5. Consumable parts such as pads, tyres, inner tubes and similar parts are excluded from the warranty, except in the
case that premature wear of the part is the direct result of a manufacturing fault.
6. Claims from this warranty shall not arise, if a repair or replacement of a wheelchair or a part is required for the
following reasons:
a) The product or part has not been maintained or serviced in accordance with the manufacturer’s recommendations as
shown in the User Instructions and/or the Service Instructions.
b) Accessories have been used which are not specified as original accessories.
c) The wheelchair or part having been damaged by neglect, accident or improper use.
d) Changes/modifications have been made to the wheelchair or parts, which deviate from the manufacturer’s
specifications.
e) Repairs have been carried out, before our Customer Service has been informed of the circumstances.
7. This guarantee is subject to the law of the country in which the product was purchased from Sunrise Medical“
* Means the Sunrise Medical facility from which the product was purchased.
User Manual | Warranty
