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4K Triple Display USB-C Docking Station

User Manual

Model:TG-DC006

Summary of Contents for TG-DC006

Page 1: ...4K Triple Display USB C Docking Station User Manual Model TG DC006...

Page 2: ...need any assistance feel free to contact us by email or on social media Please include your order number the product model number and the relevant sales channel in your message support tiergrades com...

Page 3: ...ct Overview 02 USB 3 0 Audio Input Indicator light Audio Output Micro SD USB 2 0 USB 2 0 USB C 3 0 Optical Digital Audio Ethernet USB 3 0 USB C 3 0 SD Power Input Connect to Host DisplayPort HDMI 2 HD...

Page 4: ...de and Power Delivery capabilities USB 3 1 Gen 2 Type C and Thunderbolt 3 generally supports DisplayPort Alt Mode output and DisplayLink but it is system specific for power delivery charging If the US...

Page 5: ...390 15 9550 9560 Dell Precision 5520 Latitude 5490 5500 Huawei MateBook X E X Pro 13 9 HP Elitebook 840 G5 Zbook Alienware Latest Series Incompatible Devices Not a full list Apple USB SuperDrive Asus...

Page 6: ...6P Samsung TabPro S Huawei Matebook 2016 Asus ZenBook3 Transformer3 Pro Dell Precision 5510 7510 HP Envy Spectre It would be greatly appreciated if you could help us update the list by sending us an...

Page 7: ...our laptop firstly before connecting the docking station to it USB C to USB C cable host system 1 The TG DC006 requires power supply from the AC adapter to operate 2 Connect the docking station to the...

Page 8: ...07 The following connections are not feasible and will result in no video output or recognition Connect to host laptop via USB A to USB C adapter Connect to host laptop via USB C extension cable...

Page 9: ...le When connect to audio devices via the docking station please set the desired audio devices as input and output Audio Settings Open Sound Settings Choose your output device Choose your input device...

Page 10: ...09 Windows System Operation Hot key for entering mutli display modes settings Windows P...

Page 11: ...nd Mode Triple Monitors Connected HDMI 1 DP HDMI 2 HDMI 2 DP HDMI 1 Intel Graphics Card only supports up to 3 displays simultaneously so one of the four monitors will not be displayed Please use hot k...

Page 12: ...teps 1 Check if the laptop recognizes the external monitor 2 Check the connection cable please do not use HDMI to DP cable or adapter 3 Open the Intel Graphics control panel and reduce the resolutions...

Page 13: ...ght Click Display Settings At display settings panel you can identify the connected monitors set any of them as the main monitor setup the resolutions of the monitor and more 12 Display Settings for W...

Page 14: ...0 x 1080 60Hz 1920 x 1080 60Hz 1920 x 1080 60Hz 1920 x 1080 60Hz Dual Display Dual Display Dual Display Triple Display Windows System Extend Mode HDMI 1 HDMI 2 DP Single Single Single 3840 x 2160 30Hz...

Page 15: ...mode the other connected monitors will be mirrored 14 Mac OS Operation A A A HDMI HDMI D 1 Mirror Mode HDMI 1 HDMI 2 DP Macbook DP HDMI 1 HDMI 1 HDMI 2 HDMI 2 DP A B B B HDMI HDMI D 1 HDMI 1 HDMI 2 DP...

Page 16: ...e sure your external display is powered on and connected to your Mac 2 Turn on extended desktop mode a About This Mac Display Arrangement b Uncheck the Mirror Display checkbox How to extend displays o...

Page 17: ...DMI 2 DP Single Single Single 3840 x 2160 30Hz 3840 x 2160 30Hz 3840 x 2160 30Hz 3840 x 2160 30Hz 3840 x 2160 30Hz 3840 x 2160 30Hz 3840 x 2160 30Hz 3840 x 2160 30Hz 3840 x 2160 30Hz 3840 x 2160 30Hz...

Page 18: ...be found on the manufacturer s website 2 My laptop supports Display Alt Mode Thunderbolt 3 and there s no video output Please check if the connected monitor is powered on Check if the USB C port on yo...

Page 19: ...ched its max resolution and cannot support the bandwidth of multiple monitors Please try to lower down the resolution on the connected monitors 4 Ethernet connected but no Internet connection Check if...

Page 20: ...orts not working but the other ports work properly Unplug the USB devices Reinstall the USB drivers on your laptop Restart your laptop and plug the USB devices in 6 The connected mouse and keyboard go...

Page 21: ...y another cable to see if there s still the issue Please check the audio settings and make sure the desired audio device is set as audio output and input device Please check if the cable is plugged in...

Page 22: ...Thank You...

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