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In this chapter
96
Chapter 5
Troubleshooting
5
In this chapter
This chapter gives guidelines for troubleshooting and provides an overview of the different means
of status signaling, It also lists available spare parts and accessories.
Getting support
Overview
If this manual does not provide the remedies to solve your problem, you may want to contact your
Airtime Provider or your local distributor.
Airtime support
If you need assistance from your Airtime Provider, please call the help desk.
To see the help desk number, enter the web interface of your terminal and select
HELP DESK
. This
help desk number is either taken from the SIM card or entered manually. If no number is available
under HELP DESK, check your Airtime subscription documents for a contact number.
System support
If you need assistance with problems caused by the terminal or antenna, please call a distributor
in your area.
A list of certified partners and distributors is available on Thrane & Thrane’s web site:
. Select
Maritime
and select
Distributors
from the top menu bar.
