Reference
TECHNICAL SUPPORT AND ORDER PLACING
Returning Equipment
Be sure to call for an authorization number (RA) before returning any equipment!
Send the unit(s)
postage prepaid
and
insured
, with proof of purchase to one of the addresses
below.
If you are shipping from outside Canada or the USA to Canada, mark the package
‘Goods to be
repaired - Made in Canada’
to avoid unnecessary customs charges.
All customs and duties charges will be billed to you if incurred by sending the unit to the
wrong
address.
Provide a
detailed
description of the problem you are experiencing, and your telephone/fax
number and email (see form on the last page of this manual.
In the USA, ship insured to:
Thought Technology Ltd.
Cimetra LLC
20 Gateway Drive
Plattsburgh, New York
12901 USA
In Canada and all other countries, contact your dealer or ship insured to:
Thought Technology Ltd.
2180 Belgrave Avenue
Montreal, Quebec
Canada H4A 2L8
TECHNICAL SUPPORT
For technical support please refer to the Thought Technology Ltd website at
www.thoughttechnology.com for frequently asked questions. If your support issue is not covered
please e-mail or telephone at the number below.
(514) 489-8251
38
