THOMSON ST716v5, Installation And Setup Manual

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E-DOC-CTC-20060911-0057 v1.0
Chapter 4
Troubleshooting
38
5 Type ipconfig /all and press ENTER.
Your IP address is displayed.
„
In Mac OS X:
1 Go to Dock > System Preferences .
2 Click Network .
3 Click the TCP/IP tab.
Your IP address is displayed.
>
No dedicated firewall device or router is placed between your computer and the Thomson Gateway.
>
No personal network security software (for example firewall software) is running on your computer.
>
Your computer is correctly connected to the Thomson Gateway, or the WLAN client is correctly
associated with the Thomson Gateway.
1 In the Windows XP notification area, click the Wireless Network Connection icon or the Thomson
Gateway Client Manager icon .
2 Check whether the displayed network has your Thomson Gateway network name (SSID).
To repeat the search for your Thomson Gateway, click Back or restart the wizard. As soon as the wizard finds
your Thomson Gateway, you can continue with “ Configuring the Thomson Gateway (and your computer)”
on page 13 .
The Thomson Gateway is not responding
If the completion window does not appear after running the Thomson Gateway Home Install Wizard, this
means that the Thomson Gateway is not responding or not accessible anymore.
There are two possibilities:
>
This might be due to the reconfiguration of the Thomson Gateway’s IP settings or wireless access point
settings. In this case, the last window of the Home Install Wizard will not be shown. Your Thomson
Gateway is correctly set up though and you will be able to surf the Internet.
>
If you did not reconfigure the Thomson Gateway’s IP settings or wireless access point settings, restart the
Home Install Wizard.
If the problem persists, refer to the Service Provider’s instructions for more information.
I cannot view the Thomson Gateway documentation
To be able to view the Thomson Gateway documentation pages on the Setup CD, JavaScript must be enabled
in your Web browser. For more information, refer to the
Help of your Web browser.
To allow active content on a Microsoft Windows XP system, see “ I get a warning about active content in
Internet Explorer” on page 39 .
i
In Microsoft Windows 98 or Microsoft Windows Millennium, type winipcfg and then
press ENTER.
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If you are not connected, this icon will have a red cross:
i
If the setup fails over a wireless connection, try to set up your Thomson Gateway using a wired
connection.