THOMSON SpeedTouch 580, Installation And Setup Manual

Page: 44 / 50

Chapter 4
Internet Connection Troubleshooting
38
E-DOC-CTC-20050429-0061 v2.0
In Mac OS X:
1
Go to Dock > System References .
2
Click Network .
3
On the TCP/IP tab, your IP address is displayed.
No dedicated firewall device or router is placed between your computer and
the SpeedTouch™.
No personal firewall software is running on your computer.
Your computer is correctly connected to the SpeedTouch™, or check whether
the WLAN client is correctly associated with the SpeedTouch™.
1
In the Windows XP notification area, click the Wireless Network
Connection icon
.
2
Check whether the displayed network has your SpeedTouch™ network
name (SSID).
To repeat the search for your SpeedTouch™, click Back or restart the wizard. As
soon as the wizard finds your SpeedTouch™, you can continue with “ Configuring
the SpeedTouch™ (and your computer)” on page 14 .
The SpeedTouch™ is
not responding
If the completing window does not appear after running the SpeedTouch™ Home
Install Wizard, this means that the SpeedTouch™ is not responding or not
accessible anymore.
There are two possibilities:
This might be due to the reconfiguration of the SpeedTouch™’s IP settings or
wireless access point settings. In this case, the last window of the Home Install
Wizard will not be shown. Your SpeedTouch™ is correctly set up though and
you will be able to surf the Internet.
If you did not reconfigure the SpeedTouch™’s IP settings or wireless access
point settings, restart the Home Install Wizard.
If the problem persists, refer to the Service Provider’s instructions for more
information.
SpeedTouch™
documentation cannot
be viewed
To be able to view the SpeedTouch™ documentation pages on the Setup CD,
Javascript must be enabled in your web browser. For more information, see the
help file of your web browser.
To allow active content on an MS Windows XP system, see “ Active content in
Internet Explorer” on page 39 .
If you’re not connected, this icon will have a red cross:
If the setup fails over a wireless connection, try - if possible - to setup
your SpeedTouch™ using a wired connection.