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Legal
Please contact us
before
returning a defective THM product!
If products are returned without our previous agreement, the shipping costs incurred will
be charged to your account and, furthermore, we also reserve the right to refuse accept-
ance of the product.
When returning a defective THM product to us please ensure adequate postage costs are
provided. Any shipment which is not prepaid will be rejected and returned to the sender!
Liability for defects
We provide a warranty for all THM products which covers material and processing
defects.
We will replace defective products at no cost to the user within this period.
The liability period starts at the time the relevant THM product was purchased.
Liability does not extend to any kind of damage caused by normal wear and tear,
accidents, unauthorised modifications, negligence or improper handling and use.
Liability shall expire if repair work or any other work on the THM product has been
conducted by unauthorised persons.
The same shall also apply to any direct or indirect damage resulting from an action
described in the preceding sentence.
Fair deal promise
Minor damage to your THM products will be repaired by our workshop free of charge
even after expiration of the legal liability period, provided that the work required does
not exceed 0.5 hrs.
The decision regarding whether or not a repair is to be carried out free of charge rests
solely with us. If the damage has been self-inflicted, there is no entitlement to free repair
work!
In the event of self-inflicted damage please send us the product concerned for inspection.
After we have assessed the overhead for the required repair, we will either perform the
repair free of charge, or we will send you a cost estimated. It is then up to you to decide
whether or not to go ahead with the repair work.
Crash Replacement
In the event of irreparable damage (e.g. caused by accident) we will provide a 40% dis-
count from the respective list price if you purchase a new THM product as a replacement.
The relevant claim must be forwarded directly to THM Faserverbund-Technologie GmbH.
The irreparable product shall then remain our property.
Summary of Contents for Clavicula M3
Page 1: ...C l a v i c u l a M Road MTB Instruction book THM Clavicula M _3_en 2013 02...
Page 3: ...Instruction book...
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