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T H M
F R O N T A L E
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LEGAL
Materials defect liability
We provide a 24-month warranty for all THM products which covers material and processing defects.
During this period all products accepted to be defective are replaced at no cost to the user. The liability
period starts at the time the relevant THM product was purchased. Liability does not extend to any
kind of damage caused by accidents, modifications, negligence or improper handling and use. Liability
shall expire if repair work or any other work on the THM product has been conducted by unauthorized
person. The same shall also apply to any direct or indirect
Warranty
Minor damage to your THM products will be repaired by our workshop free of charge even after
expiration of the 24-month liability period, provided that the work required does not exceed 0.5 hrs.
The decision regarding whether or not a repair is to be carried out free of charge rests solely with us.
If the damage has been self-inflicted, there is no entitlement to free repair work! In the event of self-
inflicted damage please send us the product concerned for inspection. We will then assess the level
of work required and either perform the repair free of charge or send you a quotation. It is then up to
you to decide whether or not to go ahead with the repair work. When returning a damaged product to
us please ensure adequate postage costs are provided. Any shipment which is not prepaid will be
rejected and returned to the sender! In the event of irreparable damage (e.g. caused by an accident)
we will provide a 40% discount from the respective list price if you purchase a new THM product as a
replacement. The relevant claim must be forwarded directly to THM Faserverbund-Technologie
GmbH. The irreparable product shall then remain our property.
Please contact us before returning a defective THM product!
If products are returned without our previous agreement, the shipping costs incurred will be
charged to your account!
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