ThinPATH Systems, Inc.
Tisio User’s Guide
In Case of Trouble
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This section describes some exceptional circumstances that may occur when you power on the Tisio Tisio terminal. This is the place to look for information if the initial screen on your terminal does not resemble those described in
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Page 1: ...Tisio CE Users Guide...
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Page 3: ...s book should not be regarded as affecting the validity of any trademark or service mark Disclaimer THE SOFTWARE PRODUCTS ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND TO THE MAXIMUM EXTENT PERMITTE...
Page 4: ...ThinPATH Systems Inc Tisio User s Guide Revision History December 2005 Tisio Users Guide Rev A January 2007 Tisio Users Guide Updated for Build 30xx II...
Page 5: ...diting Connections 19 Setting the Default Connections 20 Setting Autostart Connections 20 Starting Multiple Connections 21 Hotkeys 22 Cycle up through active connections in the Connection Manager 22 C...
Page 6: ...n properties 32 Modifying Microsoft Terminal Server client connections changing Network Connection properties 33 Using the Tisio Device Properties 34 Introduction Tab 35 Terminal Name 35 Factory Defau...
Page 7: ...ound Properties Sound tab 51 Remove Programs 51 Date Time 51 Certificates 51 Regional Settings 52 Network 52 Citrix ICA Client 52 Terminal Server Client Licenses 52 ThinPATH Systems LPD 52 Tisio Syste...
Page 8: ...ng Tisio Connection Wizards 8 Figure 6 Windows Terminal Server Wizard initial window 10 Figure 7 Tisio ICA Connection Wizard 12 Figure 8 Web Browser Connection Wizard 14 Figure 9 Terminal Emulation Co...
Page 9: ...rminal Server Edition Citrix Presentation Server or Citrix MetaFrame Server The Microsoft Windows servers may also be running Citrix Presentation Server or Citrix MetaFrame Server These Citrix product...
Page 10: ...in client is a simple device with built in software that can communicate with powerful servers The programs that provide the ability to connect to servers are called connection clients Three connectio...
Page 11: ...P Remote Desktop Protocol connection or Citrix ICA connection Tisio Connection Manager If the Tisio appears to connect to a server select a Connection Name and click Connect Tisio Startup Wizard If th...
Page 12: ...orrect select another from the drop down list If you are not sure which domain to use ask your system administrator 3 Click OK Terminal Server Session A Terminal server session is a connection to a Wi...
Page 13: ...ection was defined for automatic log on and the server it connects to is running the terminal makes the connection and you are logged on If the connection was defined for automatic logon and automatic...
Page 14: ...m administrator Figure 3 Tisio Startup Wizard Ask your system administrator whether you need to change any of the data in the Setup Wizard screens See Using the Tisio Startup Wizard The following inst...
Page 15: ...olor and display resolution settings Click Test if you have changed the default display setting to make sure it is visible Click Next 6 Click Finish After you finish with the Tisio Device Manager Wiza...
Page 16: ...n Manager This section describes how to configure connections with the following wizards Microsoft s WTS Connection Wizard Citrix ICA Client s Connection Wizard IE Browser Connection Wizard Note Your...
Page 17: ...The WTS Connection Wizard If the WTS Connection Wizard appears create a Microsoft RDP connection using the name or network address of a server running Windows Terminal Server Edition referred to as t...
Page 18: ...zard initial window To create the connection 1 In the first dialog box of the WTS Connection Wizard Enter a brief description of the connection in the Name field Enter the name or network IP Internet...
Page 19: ...co com or IP address in the Server field 2 The next two dialog boxes specify an automatic log on and automatic application startup Do not change the fields in these dialogs unless instructed to do so...
Page 20: ...inFrame or MetaFrame Terminal Server host using the name or network address of the host computer server As with other connections you can configure the automatic startup of an application or a publish...
Page 21: ...mple ts1 yourdomain com or IP address 2 Enter a descriptive title for the connection Click Next 3 If desired select an application for automatic startup Click Next 4 If desired specify logon informati...
Page 22: ...wser connection As with other connections you can configure the automatic startup of an IE Browser Connection Figure 8 Web Browser Connection Wizard To create the connection 1 Enter a name for your co...
Page 23: ...isio device If the New Terminal Emulator Connection Wizard appears create a Terminal Emulator connection Figure 9 Terminal Emulation Connection Wizard To create the connection 1 Give the connection a...
Page 24: ...des if desired Click Next 6 Set Aux Port Settings for a secondary output device if connected Click Next 7 Next verify setting choices if satisfied Click Finish and the Connection Manager appear 8 Sele...
Page 25: ...signated in the Status column This section explains how to use the Connection Manager to start stop add edit and manage connections When the terminal is not connected to a server the Connection Manage...
Page 26: ...ct Switch among currently active connections See Starting Multiple Connections for more details Stop connections If problems on the server cause your connection to be unresponsive to a normal log off...
Page 27: ...e tab To add a connection click Add The New Connection dialog box appears Select a client from the drop down list and click OK To edit a connection select a connection name and click Edit In either ca...
Page 28: ...s Specifying an autostart connection Starts that connection when the terminal starts up Restarts the connection when it ends 1 On the Configure tab of the Tisio Connection Manager select the connectio...
Page 29: ...nnection name and then click Connect To switch between running connections Press Ctrl Alt End to bring up the Tisio Connection Manager Select a connection name whose Status field is active and then cl...
Page 30: ...y scenarios Hot Key Use Ctrl Alt Down Arrow Cycle up through active connections in the Connection Manager Ctrl Alt Up Arrow Cycle down through active connections in the Connection Manager Ctrl Alt Hom...
Page 31: ...ThinPATH Systems Inc Tisio User s Guide 23...
Page 32: ...er closes any programs that are still running 3 If you connected local Terminal Emulator session Logoff as described by your application Close Terminal Emulator window 4 If problems on the server caus...
Page 33: ...ators prefer that you log off When you log off your programs are terminated and the session is ended You must restart the programs at the next log on Ending Autostart Connections To end an autostart c...
Page 34: ...greement Requires acceptance to operate device Network Settings Defines network connectivity settings Device Manager Defines the Management server settings Display Settings Color Resolution and screen...
Page 35: ...default the TTC is added to the Tisio device s MAC address TTC 000fea6ebc71 Enter a new host name of use the default Domain Name The Domain Name field defines the domain name portion of the host name...
Page 36: ...o thin client management server Device Management Server The Device Manager field defines the network host name and URL of the Tisio Device Management server This field can contain a simply hostname I...
Page 37: ...Saver Controls Set the desired Display settings required for your attached monitor For a full description of these settings see Display Settings Finish Screen Once at the finish screen you can Click F...
Page 38: ...nfiguration can cause unexpected and undesirable results ask your system administrator before attempting any of these procedures After initial configuration you can modify connections using the Tisio...
Page 39: ...reate new connections Additionally you can switch to another active connection by using the following hot keys which are enabled by default Press Ctrl Alt Up arrow or Ctrl Alt Down arrow to cycle thro...
Page 40: ...the Citrix ICA Client s utility for making modifications by clicking Edit Make your changes and click OK Modifying Microsoft IE Browser connections On the Configure tab select the connection you want...
Page 41: ...for the Domain Username of a local account set up on a particular Terminal Server host Username of a global account set up on a Domain Controller Password The password associated with the Username sp...
Page 42: ...may have set a password in order to prevent you from making changes to Tisio Device Properties In that case access to the Device Properties window is denied until you enter the password when prompted...
Page 43: ...om other network devices The Terminal name can be viewed or modified To modify the Terminal Name simply enter a new name The next time the device is rebooted the new name will be registered with the T...
Page 44: ...b The Display Settings window provides information and access to modify the Tisio display settings that will be used for the attached video monitor or LCD Flat Panel Display These settings include Des...
Page 45: ...device supports the following list of video settings Supported Video settings 320 x 200 60Hz 320 x 240 60Hz 400 x 300 60Hz 640 x 480 60Hz 75Hz 85Hz 100Hz 120Hz 720 x 480 60Hz 720 x 576 60Hz 800 x 600...
Page 46: ...and Wait setting is used to allow the screen saver control to be changed By default the screen saver is enabled and set to a wait time of 20 minutes To disable the screen saver click the check box Po...
Page 47: ...the new display settings to take affect Network Settings Tab The Network Settings window provides information and access to modify the Tisio Network settings that will be used when attached to a Loca...
Page 48: ...d can not be changed by the user Getting an IP Address via DHCP By default the Getting an IP Address via DHCP is set so at initial boot the Tisio thin client will try broadcast on the local subnet to...
Page 49: ...ally enter an IP Address An Example Subnet Mask 255 255 255 0 where this is a Class C defined network Default Gateway This defines the Tisio default gateway use on a TCP IP network Use this field to m...
Page 50: ...rk related issues Select the Usage button to see the command line options available for these commands Enter a command in the top entry box and click on the Run button Security Tab The Security window...
Page 51: ...ontrols and settings under the Device Manger tab include Device Manager Name field View and modify the host name of the Tisio thin client management server Connection button Used to test connections t...
Page 52: ...lt settings If the Tisio Device Manger server was set up as a secure web server use https otherwise use http If not included the value http will be used The username and password can optionally be use...
Page 53: ...omain name set by DHCP or from the Domain Name under Network Setting Testing the Device Manager Connection In the Device Manager window the Connection button allows communication to the Device Managem...
Page 54: ...d Software components and any new available components to install Installed Software The Installed Software window displays the version of installed software client components The Information button d...
Page 55: ...Manager then press F2 and select the Control Panel tab After making changes you can click OK to apply changes without closing Tisio Device Properties click OK again to close Device Properties Note Yo...
Page 56: ...modem connection Select an Autodial name to automatically connect to the network using a modem Network Configure the Tisio device to use a proxy server Consult your network administrator for proper s...
Page 57: ...ient License This is used to view or delete a Terminal Server Client license This license is assigned by the Microsoft Terminal Server and is used for both ICA and RDP Terminal Server connections Keyb...
Page 58: ...e used to control when the device enters the suspend state User and System states are not supported at this time System The System Properties displays information on the device name memory usage and c...
Page 59: ...hrough speakers Select Loud or Soft to set key click volume Volume Sound Properties Sound tab In the Volume Sound applet select the Sounds tab Event window Select a sound event to be modified or playe...
Page 60: ...put language that matches the keyboard attached to the Tisio thin client Network The Network Connections are used to define how the Tisio thin client communicates over a TCP IP network See Network Set...
Page 61: ...s for normal use If the initial screens do not display properly or the Tisio boot screen never disappears then a system recovery should be performed The Tisio system recovery process downloads a new O...
Page 62: ...ompleted Figure 13 Tisio Boot Screen Initiating System Recovery When the terminal is powered on system recovery can be initiated using the key sequences below Key Press Sequence Use Ctrl Alt F10 Used...
Page 63: ...covery process Figure 14 Tisio Recovery Process Start System Recovery The system recovery key sequence can only be pressed within a short period of time and only during the initial power up sequence T...
Page 64: ...Repeat the steps until the Error Reference source not found is shown After the Tisio recovery sequence completes the Tisio Startup Wizard will appear indicating Tisio thin client has been fully recov...
Page 65: ...of Trouble 1 This section describes some exceptional circumstances that may occur when you power on the Tisio Tisio terminal This is the place to look for information if the initial screen on your te...
Page 66: ...initiated using the key sequences below This will reset all Tisio video settings to a default VGA mode Key Press Sequence Use Ctrl Alt F8 Used to initiate a normal video system initialization of sett...
Page 67: ...n Address Problem If the terminal cannot be assigned the address information required for network communication Contact your system administrator If the system administrator is able to fix the problem...
Page 68: ...newer version of its operating software If it detects that an upgrade is necessary it displays the following upgrade message Figure 15 Device Manager Update dialog Note Do not turn off the Tisio termi...
Page 69: ...uency may be incorrect To restore the screen to a readable state you must perform a Tisio System Recovery Error Messages Appear If error messages appear right after you power on the terminal the termi...
Page 70: ...on Front of Base Unit If there is a problem and the terminal is not able to display an error on the screen the screen goes blank the base unit beeps and an LED on the front of the base unit blinks If...
Page 71: ...reating new 19 deleting 32 pointer speed 50 editing 19 published application 12 hot keys 52 starting 18 R stopping 18 RDP connections E creating 9 modifying connection properties 19 32 error messages...
Page 72: ...tems Inc Tisio User s Guide Network dialog box terminal network cable 58 troubleshooting cable connection 59 troubleshooting addresses problems 59 U upgrades message upgrades 60 W WBT 1 WTS Connection...
