Thermo Scientific Vanquish Charger, Operating Manual

Page: 68 / 88

8 • Troubleshooting
Page 68 Vanquish Charger Operating Manual
8.1 General Information about Troubleshooting
The following features help you to identify and eliminate the source for
problems that may arise during operation of the Charger.
TIP For information about operating problems that might occur during
the operation of a Vanquish system, refer to the
Vanquish System
Operating Manual
.
If you are unable to resolve a problem following the instructions given
here or if you experience problems that are not covered in this section,
contact Thermo Fisher Scientific Technical Support for assistance. See
the contact information at the beginning of this manual.
To facilitate device identification have the serial number and technical
name available when communicating with Thermo Fisher Scientific.
Status Indicators
The status indicator LEDs on the front side of the Charger provide quick
visual feedback on the operational status of the device.
If the firmware detects a problem, the Mover Status LED on the front
side is red and the problem is reported to Chromeleon. The related
message is displayed in the Audit Trail. For possible causes and
recommended remedial actions, see
section 8.2 Messages, page 70 .
The Connect/Equil LED on the front side is unlit when the Charger is not
connected. If the LED is unlit during operation, this may indicate a
problem with the connection to the computer. In this case, check the
USB cable and connection to the computer.