7
Diagnostics and Troubleshooting
Troubleshooting
Thermo Scientific
TSQ Quantum XLS and TSQ Quantum GC User Guide
131
Troubleshooting
The following topics discuss possible TSQ Quantum XLS and TSQ Quantum GC system
problems and solutions.
Communication Issues
Communication issues likely involve links between the data system and the mass
spectrometer, gas chromatograph, or autosampler. This section does not address
communication issues with other devices.
Communication issues can occur during the following:
• Data transfer between the mass spectrometer and the data system
• Mass spectrometer, gas chromatograph, and autosampler current status readbacks
• Instrument control, method downloading, and uploading
• Start, stop, pause, and initialize functions
• Error messages
How does the MS communication work?
The flow of digital information in the TSQ Quantum XLS and TSQ Quantum GC systems
is bi-directional; the data system downloads analytical methods to the instrument and
activates functions to start, stop, shut down, start up, and initialize. The TSQ Quantum XLS
and TSQ Quantum GC systems report their readiness state, current tasks, various voltages,
heated zones, and pressure readings. It also delivers a steady stream of mass spectral data
during acquisition.
Why does the MS have communication issues?
Some communication issues are due to mechanical faults—for instance, a cable might be
unplugged, or a device might be turned off. In other cases, the instrument method could be
incorrect for TSQ Quantum XLS or TSQ Quantum GC system operations. Less common
communication issues are due to defective electronic hardware components.
How do I detect communication issues?
You might detect communication issues from an error message delivered by the data system,
or you might notice the failure of the data system to perform some expected task.
Issue:
Data system is
unable to initiate
communication with the
mass spectrometer.
Possible causes/solutions
• The software is not configured correctly. Select and configure the mass spectrometer from
the Instrument Configuration window.