Ramsey Oretronic IV Tramp Metal Detector REC 4479C
Page 66
Service, Repair & Replacement Parts
This section provides information about service, repair and replacement parts for your TMD IV. It includes the
telephone numbers for various departments at Thermo Fisher Scientific. The procedure for ordering
replacement parts is also included in this section.
Service and Repair Information
The maintenance information in this manual is designed to meet your service needs. If you should encounter a
problem that requires technical assistance, you may call Thermo Fisher Scientific Product Service at (800) 445-
3503.
Thermo Fisher Scientific also provides on-site service technicians to assist customers with installation, set up,
initial calibration, customer training, maintenance, and repair. Contact the Field Service department at the
number given below for current rates and scheduling.
Thermo Fisher Scientific has a repair center located at our plant in Minneapolis, Minnesota. Products that
need system checkout or repair can be returned to the plant with the Return Material Authorization (RMA)
form. Contact our Repair and Returns department at (800) 445-3503 to get an RMA form and number.
Note
: Have your machine model number and serial number available when you call.
Main Switchboard
(763) 783-2500
FAX
(763) 783-2525
Technical Assistance
(800) 445-3503
Field Service
(800) 445-3503
Return Material Authorization & Repair
(800) 445-3503
Parts Ordering Information
For the fastest service when ordering parts, telephone or fax the Thermo Fisher Scientific Parts Department at
the numbers given below. Your regional field service representative can also assist you with parts orders, but
this may delay shipment of your parts.
The recommended procedure for ordering parts is:
1. Determine the broken or faulty part.
2. Locate the part on the engineering drawings referenced in Appendix A.
3. Find the corresponding part number in the parts list.
4. Before you contact Thermo Fisher Scientific for your parts, make sure you have the following
information:
•
Machine model and serial number
•
Purchase Order number
•
Date required
•
Preferred shipping method
•
Part number(s), description, and quantity needed
5. Contact Thermo Fisher Scientific by email, fax, or telephone.
