SAE error messages and actions
Message
Possible cause
Action
Not authorized to...
Your SAE account does not specify
permission to perform the function.
Contact your SAE administrator.
Unable to connect to SAE server.
Check current connections.
The SAE server connection settings
are incorrect.
1. Check the SAE server IP address
(see “Determine IP address for a
2. In the instrument Sign In
screen, sign in with a local
administrator account.
3. Set the correct IP address
(Settings
4
SAE
settings
4
Connection settings).
There is a problem with the computer
on which the SAE Administrator
Console is installed or a problem with
the network.
Troubleshoot computer or network
problems.
The computer on which the SAE
Administrator Console has a dynamic
IP address that is disconnecting the
server when the computer is
restarted.
Set a static IP address on the
computer.
Incomplete audit trail (when you
import a plate setup)
There is a gap in the audit trail. For
example, the plate setup was created
with SAE enabled. The plate setup
was then modified with SAE disabled.
If your instrument is configured with
Open files from non
‑
SAE
systems=Allowed, you can import the
plate setup.
Chapter 4
Use the instrument with the Security, Auditing, and E
‑
signature (SAE) v2.0 module
SAE error messages and actions
4
66
SeqStudio
™
Genetic Analyzer Instrument and Software User Guide
