Thermo Scientific 074114, Operator'S Manual

Page: 94 / 148

Dionex PDA Operator’s Manual
86
Doc. 065378-01 1/12
4.14 Faulty USB Communication
•
Dionex PDA not recognized by Windows operating system
Thermo Fisher Scientific strongly recommends installing Chromeleon before
connecting the Dionex PDA to the computer. When the chromatography
software is installed first, USB driver information is loaded automatically. If
Windows fails to detect the Dionex PDA, refer to the following table for
corrective action.
Problem Action
Windows Vista fails to detect
the Dionex PDA and
launches a wizard, instead This indicates that you connected the Dionex PDA
to the computer and turned on the power for the
first time before you installed Chromeleon. To
resolve the problem:
•
Click Cancel to exit the wizard.
•
Turn off the detector and unplug the USB
cable from the computer.
•
Install Chromeleon.
•
Reconnect the USB cable to the computer and
turn on the power to the detector.
Windows Vista will now detect the Dionex PDA
and automatically install the USB software for it.
Windows XP fails to detect
the Dionex PDA and a
message box asks for a USB
configuration file
(CmWdmUsb.inf) This indicates that you connected the Dionex PDA
to the computer and turned on the power for the
first time before you installed Chromeleon. To
resolve the problem:
•
Click Cancel in the Windows message box.
•
Turn off the detector power and unplug the
USB cable from the computer.
•
Install Chromeleon.
•
Reconnect the USB cable to the computer and
turn on the power to the detector.
Windows will now automatically detect the
Dionex PDA and launch the Found New Hardware
Wizard.