5
IMPORTANT INSTALLER NOTES
NOTES FOR THE INSTALLER / COMMISIONING ENGINEER
If you are experiencing any issues with the plinth heater not appearing to work correctly please check the
following before contacting our technical team.
NB: Wireless models come with thermostat Pre- synchronised please DO NOT attempt to resynchronise
unless there is an issue found.
Classic Models:
Check the power supply is on and the 3amp fuse is fitted.
Check the fan switch is set to either position 1 or 2
Check with your boiler running that the two pipes on the side of the heater are too hot to hold , the unit
has an internal temperature sensor that need water to be above 40 degrees before it will activate
Wireless Models:
Check the power supply is on and the 3amp fuse is fitted.
Check the thermostat is calling for heat (flame symbol on) and then look in the Pairing hole on the side of
the unit to check green power LED light is ON and red Status LED light is ON.
Check the fan switch is set to either position 1 or 2
Check with your boiler running that the two pipes on the side of the heater are too hot to hold , the unit
has an internal temperature sensor that need water to be above 40 degrees before it will activate.
Smart Wi-Fi Models:
Check the power supply is on and the 3amp fuse is fitted.
Check the thermostat is calling for heat (flame symbol on) and then look in the Pairing hole on the side of
the unit to check green power LED light is ON and red Status LED light is ON.
Check the fan switch is set to either position 1 or 2
Check with your boiler running that the two pipes on the side of the heater are too hot to hold , the unit
has an internal temperature sensor that need water to be above 40 degrees before it will activate.
NOTE: Please make sure the product is established with Wi-Fi connection via the thermostat app. (read the
thermostat manual under Smart Wi-Fi thermostat.
Voice Controlled Models
Please check Wi-Fi set up is ok as per the Thermostat manual provided and if you still having any issues
please carry out classic model checks as above.
If you tried everything and are still having troubles please email us: [email protected] or call us
on 01206 618080
Summary of Contents for & KPH-2400SW
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