Thecus N299 User Manual Download

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Appendix B: Customer Support

If your N299 is not working properly, we encourage you to check out

, located in this manual. You can also try to ensure that

you are using the latest firmware version for your N299. Thecus is committed to
providing free firmware upgrades to our customers. Our newest firmware is

available on our Download Center:

http://www.thecus.com/download.php

If you are still experiencing problems with your N299, or require a Return

Merchandise Authorization (RMA), feel free to contact technical support via our
Technical Support Website:

http://www.thecus.com/support_tech.php

Customers in the US should send all technical support enquiries to this email
address:

[email protected]

If you would rather receive support over the phone, you can contact Thecus FAE

Support at:

+886-2-26981788

Please note that our headquarters are in Taipei, Taiwan, and our office hours are

Monday to Friday, 9:00 to 17:00.

For Sales Information you can e-mail us at:

[email protected]

Thank you for choosing

Thecus!

Summary of Contents for N299

Page 1: ...Thecus N299 User s Manual ...

Page 2: ...ease provide us with your feedback Thecus Technology Corporation reserves the right to modify the contents of this manual without notice Product name Thecus N299 Manual Version 1 1 1 Release Date August 2008 Limited Warranty Thecus Technology Corporation guarantees all components of Thecus N299 are thoroughly tested before they leave the factory and should function normally under general usage In ...

Page 3: ...d 40 C with relative humidity of 0 80 Using the N299 under extreme environmental conditions could damage the unit Ensure that the N299 is provided with the correct supply voltage AC 100V 240V 50 60 Hz Plugging the N299 to an incorrect power source could damage the unit Do NOT expose the N299 to dampness dust or corrosive liquids Do NOT place the N299 on any uneven surfaces DO NOT place the N299 in...

Page 4: ...ctions 13 Installation Wizard 13 First Time Setup 17 Step 1 Initial Login 17 Step 2 System Check and Configuration 17 Step 3 Configure Network Settings 17 Step 4 Select RAID Level 18 Step 5 Create Local Users and Groups 18 Step 6 Create Folders and Set Up ACLs 19 Step 7 Start Services 19 Chapter 3 System Configuration 20 Overview 20 Web Administration Interface 20 Menu Bar 20 Language Selection 21...

Page 5: ...s 37 System Logs 37 Time and Date Settings 38 System Configuration Backup and Restore 38 Reset to Factory Default Settings 39 Upgrading System Firmware 39 Change Administrator Password 40 Reboot and Shutdown System 40 Logout 40 Chapter 4 Additional Feature Setup 41 Overview 41 FTP Server 41 iTunes Server 42 Media Server 42 Adding Media Share Folders 43 Connecting DMAs to the Media Server 43 Downlo...

Page 6: ...e OS X 77 USB Storage Expansion 78 Replacing Damaged Hard Drives 78 Hard Drive Damage 78 Replacing a Hard Drive 79 RAID Auto Rebuild 79 Remote Administration 79 Part I Setup a DynDNS Account 79 Part II Enable DDNS on the Router 80 Part III Setting up Virtual Servers HTTPS 80 Firewall Software Configuration 80 Chapter 7 Troubleshooting Guide 81 N299 Won t Turn On 81 Resetting NAS IP Address and Adm...

Page 7: ...ecurity 87 RAID Levels 87 RAID 0 87 RAID 1 88 JBOD 88 Stripe Size 88 Disk Usage 88 Appendix D Licensing Information 89 Overview 89 Source Code Availability 89 CGIC License Terms 90 GNU General Public License 90 ...

Page 8: ... Chapter 5 Using the N299 Web User Interface Media Server The N299 can also act as a convenient media server allowing you to enjoy and share photos music and movies via the uPnP AV streaming protocol To set up the Media Server refer to Chapter 4 Additional Feature Setup Media Server FTP Server With the built in FTP Server friends clients and customers can upload and download files to your N299 ove...

Page 9: ...th the N299 s Printer Server you can easily share an IPP printer with other PCs connected to your network To set up the Printer Server refer to Chapter 4 Additional Feature Setup Printer Server IP Cam Surveillence Server Keep an eye on things with the built in IP Cam Surveillence Server Just plug in a compatible webcam and the N299 can send snapshots to an account that you specify Best of all your...

Page 10: ...AID system HDD2 LED Solid blue HDD 2 detected Blinking blue Active HDD 2 data transfer Solid red HDD 2 error detected Blinking red HDD 2 capacity is nearly full 90 or more If RAID is configured capacity is based on the entire RAID system One Button USB Copy One Button Copy Push once to copy entire USB volume to the N299 A short beep will sound to acknowledge that files are now being copied Files a...

Page 11: ...t connections as well as the power connector See the table below for descriptions of each Item Description Power Connector Connect the included power cord to this connector WAN Port WAN port for connecting to an Ethernet network through a switch or router LAN Port LAN port for connecting to an Ethernet network through a switch or router USB Ports USB 2 0 ports for storage expansion There are two U...

Page 12: ...rd Disk Installation The N299 supports standard 3 5 SATA hard disks To install a hard disk into the N299 follow the steps below 1 Remove two screws located on the back of the unit using a Philips screwdriver 2 Unscrew four mounting screws 3 Lift up the hard disk tray by pulling up the top panel of the N299 4 Carefully insert a standard 3 5 SATA hard disk into the tray and secure the hard disk with...

Page 13: ...y checking all front panel LEDs for any error indications Installation Wizard The handy Thecus Setup Wizard makes configuring N299 a snap To configure the N299 using the Setup Wizard perform the following steps 1 Insert the installation CD into your CD ROM drive the host PC must be connected to the network 2 The Setup Wizard should launch automatically If not please browse your CD ROM drive and do...

Page 14: ...b Login Login into N299 with administrator s account and password c Network Setting Name your N299 system and configure the network IP address You can choose either fixed IP or DHCP 14 ...

Page 15: ...d Change Admin Password e Start Browser Access the current N299 administrator Web User Interface pressing the Start Browser button 15 ...

Page 16: ...complete setup procedure The Thecus Setup Wizard is designed for installation on systems running Windows XP 2000 or Mac OSX or later Users with other operating systems will need to install the Thecus Setup Wizard on a host machine with one of these operating systems before using the unit NOTE 16 ...

Page 17: ...s showing product information Step 2 System Check and Configuration Once logged in you are greeted with the Web Administration Interface where you can check the N299 s status as well as configure its operating parameters 1 In the Status menu choose the System item to go to the System Status screen Check that the basic system information such as CPU loading and Fan RPM are all OK 2 In the Status me...

Page 18: ...ld your RAID array 1 From the Storage menu choose RAID item and the RAID Information screen appears Press the Config button and the RAID Configuration screen appears 2 Select your desired RAID mode NOTE If security is your primary concern for 2 disks choose RAI primary concern choose JBOD or RAID 0 See Appendix D 1 If capacity is your C for more information 3 Check the hard disks you wish to creat...

Page 19: ...L Access Control List to configure which users have access to this folder 4 On this screen configure access to this folder for users and groups Select a user or a group from the left hand column and then choose Deny Access Read Only or Writable to configure their access level Press Apply to confirm settings NOTE You must set the ACL for each folder for access by specific otherwise the folder is in...

Page 20: ...faults are User Name admin Password admin If you changed your password in the setup wizard use the new password Once you are logged in as an administrator you will see the Web Administration Interface From here you can configure and monitor virtually every aspect of the N299 from anywhere on the network Menu Bar The Menu Bar is where you will find all of the information screens and system settings...

Page 21: ...our selection Language Package Upload and Management You can also upload additional language packs as they become available To do this press Upload and the Language Package Upload Management and User Upload Language Package List screens appear To upload a language package click Browse and browse for the language package location Select the language package file and click Open Then click Apply to u...

Page 22: ...and Up Time information To access this screen again navigate to Status About System Status From the Status menu choose the System item and the System Status screen appears This screen provides basic system status information System Status Item Description CPU Loading Displays current CPU workload of the N299 Fan RPM Displays current RPM of the internal fan Fan Speed Control You may select a desire...

Page 23: ...4 Additional Feature Setup Print Server for more details NOTE From the Status menu choose the Printer item and the Printer Information screen appears The Printer Information screen provides the following information about the USB printer connected to the USB port Printer Information Item Description Manufacturer Displays the name of the USB printer manufacturer Model Displays the model of the USB ...

Page 24: ...sk Can read OK Warning or Failed Total Shows the total SATA hard disk capacity File System Check Click Apply to run a file system check on installed hard disks Some services will scan the content directories and this will keep the hard disk drive from spinning down NOTE RAID Information From the Storage menu choose the RAID item and the RAID Information screen appears RAID Information Item Descrip...

Page 25: ...0 requires a minimum of 2 disks RAID 1 Offers disk mirroring Provides twice the read rate of single disks but same write rate RAID 1 requires a minimum of 2 disks WARNING If the administrator improperly removes a hard disk that should not be removed when RAID status is degraded all data will be lost Disk Settings Using Disk Settings you can select stripe size choose which disks are RAID disks Disk...

Page 26: ...Configuration screen click Remove 2 The system automatically removes the RAID volume and you can create a new RAID WARNING Removing RAID destroys all data in the current RAID The data is unrecoverable Folder Management From the Storage menu choose Folder and the Folder screen appears This screen allows you to create and configure folders on the N299 volume Folder Item Description Folder name Displ...

Page 27: ...g Folders On the Folder screen press the Edit button and the Edit Folder screen appears This screen allows you to change folder information After entering the information press Apply to apply the changes Press Back to return to the Folder screen Edit Folder Item Description Description Provide a description the folder Browseable Enable users to browse the folder content Public Admit or deny public...

Page 28: ...eny Denies access to users or groups Unset Resets current user s group s access privilages Apply Click Apply to save your changes Cancel Click Cancel to exit without saving changes Back Click Back to return to the Folder screen Service Folders The N299 automatically creates folders for its built in applications To manage these service folders select Service Folder from the Storage menu Press NFS t...

Page 29: ...also support a direct connection to an ASDL modem through PPPoE Once selected you will need to enter a User Name and Password User Name Enter your user name for PPPoE connection PPPoE only Password Enter your password for PPPoE connection PPPoE only IP IP address of the WAN interface Netmask Network mask which is generally 255 255 255 0 DNS Server Domain Name Service DNS server IP address IP Shari...

Page 30: ...pply to save your changes Cancel Click Cancel to abandon your changes DN T S Before enabling Jumbo Frame Support please make sure your network equipment supports Jumbo Frame If your equipment is incompatible you might not be able to connect to your N299 In this case you have to reset the system back to default by the holding down rear panel reset button for 15 seconds during boot up process The IP...

Page 31: ...event the Access Point from broadcasting the ESSID The N299 will still respond to a wireless device that LAN1ts to communicate if it sends a matching ESSID Channel The channel that the N299 uses to communicate with client devices Auth Mode Authentication mode used by the N299 Shared Shared key authentication Open Open key authentication WEP Enable Specifies whether to use encryption for transmissi...

Page 32: ...lps to find the IP address of the N299 Disable HTTP support and Enable Secure HTTP support to guarantee secure access NOTE Windows Network Configuration SMB CIFS The N299 can act as a Samba server enabling users to share files using the SMB CIFS protocol From the Network menu choose the SMB CIFS item and the SMB CIFS screen appears You can change any of these items and press Apply to confirm your ...

Page 33: ...OS here in order to properly view the files and directories on the server Zone Specifies Zone for Applet Talk service If your AppleTalk network uses extended networks and is assigned with multiple zones assign a zone name to the N299 If you do not Want to assign a network zone enter an asterisk to use the default setting NFS Setup From the Network menu choose the NFS item and the NFS server settin...

Page 34: ...ALL Local User Configuration Item Description User Name Current user name Group Group membership of current user name Add Press the Add button to add a user to the list of local users Modify Press the Modify button to modify a local user Delete Press the Delete button to delete a selected user from the system Adding Users 1 Click on the Add button on Local User Configuration screen and Add NEW Loc...

Page 35: ...he Groups item and the Local Group Configuration screen appears This screen allows you to Add Modify and Delete local groups You can quickly find a particular group by clicking one of the letter groupings at the top of the window For example to find a user name beginning with the letter M click the DEF letter group and the groups beginning with M N or O will be listed To see all groups click ALL L...

Page 36: ...roup Configuration screen select a group name from the list 2 Press the Modify button and the Local Group Setting screen appears 3 To add a user into a group select the user from the Users List and press the button to move the user into the Members List 4 To remove a user from a group select the user from Members List and press the button 5 Click the Apply button to save your changes Deleting Grou...

Page 37: ...tifications of system problems SMTP Server Specifies the hostname IP address of the SMTP server Port Specifies the port to send outgoing notification emails Auth Type Select the SMTP Server account authentication type Sender Address Set the sender mail address Sender Password Enter the password for the sender s mail account Confirm Password Confirm a new password Receivers E mail Address Add one o...

Page 38: ... Network Time Protocol Server You can change any of these items and press Apply to confirm your settings Se the following table for a detai description of each item e led Time Item Description Date Sets the system date Time Sets the system time Area Select your area City Select your city NTP Server Select Yes to allow the N299 to synchronize with the NTP server shown below Select Maually to allow ...

Page 39: ...et to Factory Default screen appears Press Apply to reset the N299 to factory default settings Press Cancel to go back to the main menu Resetting to factory defaults will not erase the data stored in the hard disks but WILL revert all the settings to the factory default values WARNING Upgrading System Firmware From the System menu choose the Firmware Upgrade item and the Firmware Upgrade screen ap...

Page 40: ...on of each item Change Administrator Password Item Description Old Password Type in the current administrator password New Password Type in a new administrator password Confirm Password Type the new password again to confirm Apply Press this to save your changes Reboot and Shutdown System From the System menu choose Reboot Shutdown item and the Shutdown Reboot System screen appears Press Reboot to...

Page 41: ... view the files and directories on the server Available options are BIG5 HZ GB2312 GB18030 ISO EUC JP SHIFT JIS and UTF 8 Port Specifies the port number of an incoming connection on a non standard port Allow Anonymous FTP Access Upload Download Allow anonymous FTP users to upload or download files to from public folders Download Allow anonymous FTP users to download files from public folders No ac...

Page 42: ...identify the N299 to iTunes clients Password Enter password to control access to your iTunes music Rescan Interval Rescan interval in seconds You can click Rescan Now to rescan immediately MP3 Tag Encode Specify tag encoding for MP3 files stored in N299 All ID3 tags will be send out in UTF 8 format Once the iTunes service is enabled the N299 will make all music located in the Music folder availabl...

Page 43: ...he contents in the folder will be scanned for the Media Server The time required for scanning depends on the size of the folder Connecting DMAs to the Media Server Next it s time to connect your Digital Media Adapter DMA to the media server 1 Connect your DMA to your Media Server a Configure your DMA to use a Dynamic IP address The IP address will be assigned by the router b Some DMAs are wireless...

Page 44: ...more information about this task Type Type of transfer Can read HTTP FTP or BT Rate Transfer rate of the task in kilobytes per second KB s DL Download rate UL Upload rate Status Status of the task Complete Percentage complete Completed Total download size Task Type Use this dropdown to select the type of transfer HTTP FTP and BT are available Add Task Click to add the kind of task specified beside...

Page 45: ...t the destination folder from the Destination Folder dropdown This is where the download will reside 4 Select the maximum download bandwidth from the Max Download Bandwidth dropdown 5 Press Apply to add the task 45 ...

Page 46: ...d will begin 7 The following prompt will be shown when the download begins 8 The download status will continually update in the Download Tasks window To pause the download click the Pause icon Adding an FTP Task To add a new FTP task to the Download Manager follow these steps 1 Using the Task Type dropdown select FTP and click Add 46 ...

Page 47: ... the download you want to queue 3 Next select the destination folder from the Destination Folder dropdown This is where the download will reside 4 The next step depends if you are using an anonymous login for your FTP download If you are logging in anonymously select Enable and move on to step 5 47 ...

Page 48: ...r name and password into the appropriate fields 5 Select the maximum download bandwidth from the Max Download Bandwidth dropdown 6 Press Apply to add the task 7 Once added your download will appear in the list of download tasks To start the download simply click the Start icon and the download will begin 48 ...

Page 49: ... in the Download Tasks window To pause the download click the Pause icon Adding a BT Task To add a new BT task to the Download Manager follow these steps 1 Using the Task Type dropdown select BT and click Add 2 In the BT Task window start by clicking Browse and selecting the torrent file you wish to start 49 ...

Page 50: ...Next you can designate the Sharing time after completion by selecting the number of hours from the dropdown 5 Next you can select the maximum and minimum number of peers from selecting the counts from the appropriate dropdowns 6 Next you can set the maximum download and upload bandwidths from the dropdowns below 50 ...

Page 51: ...t of download tasks To start the download simply click the Start icon and the download will begin 9 The following prompt will be shown when the download begins 10 The download status will continually update in the Download Tasks window To pause the download click the Pause icon 51 ...

Page 52: ...e Download Manager Scheduling Downloads You can schedule your downloads to begin at different times of the day This is useful if you wish to complete your downloads during off peak hours reserving your bandwidth for other applications A table describing the Download Schedule window appears below Download Schedule Item Description Schedule Stat Enable or disable the Download Scheduler Frequency Cho...

Page 53: ... That way all PCs connected to the network can utilize the same printer From the Status menu choose the Printer item and the Printer information screen appears To setup in either Windows XP or Vista please refer the following for steps Windows XP SP2 1 Connect the USB printer to one of the USB ports preferably the rear USB ports front USB ports can be used for external HDD enclosures 2 Go to Start...

Page 54: ... printer by default Click Next 9 Click Finish NOTE Not all USB printers are supported Please check Thecus website for a list of supported printers Note that if a multi function all in one printer is attached to the N299 usually only the printing and fax functions will work Other features such as scanning probably will not function Windows Vista To set up the Printer Server in Windows Vista follow ...

Page 55: ...ed to go into next page without waiting for Searching for available printers to finish 5 Click Select a shared printer by name Type http Thecus_NAS 631 printers usb printer in the box where Thecus_NAS_IP is the IP address of the N299 Click Next 6 Select or install a printer and then press OK 55 ...

Page 56: ...king the Set as the default printer box Click Next to continue 9 Done Click Finish IP Cam Surveillance With the Simple Surveillance Server you can connect an IP cam to the N299 to capture images The Simple Surveillance Server also supports scheduling which means that you can configure the N299 to perform home surveillance at any time From the Status menu choose the IP Cam Surveillance item and the...

Page 57: ...Cancel Click Cancel to abandon changes IP Cam Configuration Setting up an IP Cam for use with the N299 is easy In this example we ll setup a Vivotek PT7237 IP cam for use with the N299 Configuring a different IP cam will be slightly different depending on the model you are using but this guide will outline the basics Follow the instructions included with your IP cam for installation Once your IP c...

Page 58: ...n menu Folder Enter the name of the folder you wish the N299 to store captured images to Once this information is entered simply click Add After clicking OK to the resulting prompt your IP cam will appear in the IP Cam Surveillence window Step 2 Designate a Capture Schedule Once connected the next step is to create a capture schedule for your IP cam To do this enter the correct information into th...

Page 59: ...to Friday Start Time Choose the start day and time for image capture If you ve selected a Daily frequency you will be unable to select the start day as the IP camera will be set to capture images every day End Time Chosse the end day and time for image capture If you ve selected a Daily frequency you will be unable to select the end day as the IP camera will be set to capture images every day Once...

Page 60: ...he folder you previously designated as the capture directory and view your captured pictures using your favorite photo viewing software In the example above all captured images will appear in the IPCam folder Alternatively you may also use the built in web based Photo Gallery to view your pictures For information on how to set up the Photo Gallery check here 60 ...

Page 61: ...ce logged in you will be seen the icons for WebDisk where you can see the directories and files stored on the N299 Using WebDisk 1 From the WebDisk folder list users will see all public folders and all folders which they have sufficient access rights WebDisk Folder List Item Description Name Name of folder Comments Comments about folder Change Password Click to change your password Logout Click to...

Page 62: ...u to stream music stored on the N299 to any iTunes ready device on your network You can use the WebDisk function to manage your digital music or you can manage through SMB CIFS see SMB CIFS Setup section Adding Music Files You could add music files into iTunes Server through Web User Interface however if you have lots of folders and files to upload there is a simpler way 1 Open a Windows Explorer ...

Page 63: ...lete the selected albums or photos NOTE Only logged in users will see these icons To prevent system errors the N299 sets the following li Each file upload is limited to a size of 4MB Files e be uploaded and no error message will appear Only these photo file types will be uploaded jpg pcx psd bmp If duplicate file names exist during upload proce number in front of the original file name abc 1 mitat...

Page 64: ...d Photos screen will appear Users can select and upload up to 8 pictures at a time 3 Once the picture is uploaded you can view it in the album 4 The owner of the album can delete or modify the pictures with the Delete or Modify buttons on the top right hand corner Windows XP Publishing Wizard There are many ways for a local user to upload pictures into their photo album Users of Windows XP can upl...

Page 65: ... Run 4 Once the Wizard is installed use the Windows file manager to browse the folder that contains the picture you want to publish On the left pane there will be an icon labeled Publish this folder to the Web 5 Click on this icon and Web Publishing Wizard will start 65 ...

Page 66: ... corner of the picture Click Next 7 Your PC will start to connect to the Photo Web Server 8 Select N299 Photo Gallery Wizard to publish your pictures to the N299 9 Login into the N299 with your local user name and password 10 Create your album by entering an album name and clicking on the Create Album button 66 ...

Page 67: ...pictures to 12 Confirm the target album 13 Windows will show you that the picture upload is in progress 14 When the upload is finished the Wizard will ask you whether if you want to go to the website Click Finish to go to your Photo Web Server 67 ...

Page 68: ...15 Click on the user s icon to go to that user s album 68 16 You will see the user s album list Click on MyAlbum 17 Finished You will see the pictures just selected in the album ...

Page 69: ...formation for each photo Slide Shows Slide shows are a great way to enjoy pictures stored on your N299 You can click on the Start Slide Show icon on the top right hand corner to start the slide show 69 To stop the slide show click on the Stop Slide Show icon on the top right hand corner ...

Page 70: ...our Nsync tasks so other users on the network can share the bandwidth equally Under the Storage menu click Nsync and the Nsync window appears Below is a description of each field Nsync Item Description Task name The name of your Nsync task Server The IP address of your target server Share folder The share folder you would want to backup Last Time The time when the last Nsync task was executed Last...

Page 71: ...Click to check the connection to the Target Server Schedule Schedule backup of your share folders Time The time when the Nsync task will run Type Select whether to run the Nsync task daily weekly or monthly Daily input the time of day to execute Nsync task Weekly input which day of the week to execute the task Monthly decide which day of the month to execute the task Apply Click to submit the task...

Page 72: ...is is done the target server will start accepting Nsync tasks from server using that ID and password Setting Up an Nsync Target on Another Device If you selected Other Device when setting up your Nsync task the N299 will use the FTP protocol to back up the share folder On the external storage device make sure there is a folder named nsync and the Auth ID has writable permission in that folder Desi...

Page 73: ...er to create a DB file Click Yes 1 Click Add to create a Backup task The Add New Task dialog box appears Add New Task Item Description Task Specifies a name for the current task Source Click to specify the source folder file location Incremental Click to specify whether the backup will be incremental If unchecked the backup will be a full backup Destination Click to specify the destination folder ...

Page 74: ...D into a drive and double click the CD icon in My 2 When the Welcome to Microsoft Windows XP screen appears click 3 Click Browse this CD 4 In Windows Explorer navigate to ValueAdd Msft Ntbackup 5 Double click Ntbackup msi to install the backup utility nce installed you can use the Windows Backup Utility by following the steps 1 Click Start and point to All Programs Accessories System Tools Ntbacku...

Page 75: ...solutions available for the Mac OS X including iBackup Psyncx iMSafe Rsyncx Folder Synchronizer X Tri BACKUP Impression Intego Personal Backup SilverKeeper and Apple s dotMac Backup utility to name just a few To find even more freeware and shareware backup utilities to choose from go to VersionTracker or MacUpdate and search on backup One Button USB Copy The N299 can quickly backup d Copy function...

Page 76: ... Go to the My Computer folder in Windows 2 In the menu bar select Tools and then Map Network Drive 3 The Map Network Drive window appears 4 Assign a drive letter for the share folder 5 Click the Browse button to find the folder over your network Alternatively you may enter the folder name you wish to connect to or enter its IP address i e 192 168 1 100 share 6 Click Finish When the Connect As wind...

Page 77: ...n an Apple computer you can connect to shared computers and servers using a network address 1 Choose Go Connect to Server 2 Enter the network address for the server in the Server Address text box When connecting using SMB CIFS protocol type smb 192 168 1 100 Folder1 When connecting using AFP protocol type afp 192 168 1 100 Folder1 Click Connect 77 ...

Page 78: ... a desktop computer or a notebook first The attached device will be located at 192 168 1 100 usbhdd usb1 1 where 192 168 1 100 means the IP address of N299 usb1 stands for the first USB device and 1 stands for the first partition on disk 1 the USB disk drive If it is an NTFS partition NAS users can open or copy files from 192 168 1 100 usbhdd usb1 1 but cannot add new files or modify existing file...

Page 79: ...eck the hard disk LEDs to see which disk has failed 3 Follow the steps mentioned above to replace the failed hard disk 4 The system automatically recognizes the new hard disk and starts the auto rebuild sequence to resume its status before the hard disk crash Remote Administration You can set up your N299 for remote administration With remote administration you can access your N299 over the Intern...

Page 80: ...T Setting Virtual Server 2 For Enable Virtual Server select Yes 3 Setup the HTTPS Server a Well Known Applications Select User Defined b Local IP Enter 192 168 1 100 c Port Range 443 the default HTTPS port setting on the N299 d Protocol select TCP e Click Add f Click Apply 4 Test the HTTPS connection from another computer on the Internet a From a remote computer open your browser and enter https w...

Page 81: ...ettings Admin password Æ admin WAN IP address Æ 192 168 1 100 WAN IP Gateway Æ 192 168 1 1 WAN Jumbo Frame Support Æ Off LAN IP Æ 192 168 2 254 LAN Jumbo Frame Support Æ Off HTTP Port Æ 80 HTTPS port Æ 443 Forgot My Network IP Address If you forget your network IP address and have no physical access to the system you can use the setup wizard to retrieve the IP of your N299 1 Start the Setup Wizard...

Page 82: ...ature Setup Download Manager Module Installation Chapter 4 Additional Feature Setup Printer Server Module Installation Restoring Factory Defaults From the System menu choose the Factory Default item and the Reset to Factory Default screen appears Press Apply to reset the N299 to factory default settings WARNING Resetting to factory defaults will not erase the data stored WILL revert all the settin...

Page 83: ...ED starts blinking orange for around 60 seconds After that the Busy LED turns off If the Busy LED keeps blinking orange for more than 3 minutes the firmware may be corrupted during improper firmware upgrade procedures It means that the motherboard has malfunctioned and needs to be repaired 4 Set the IP address of the PC as 192 168 1 111 and then access the Login page Make sure the N299 and the PC ...

Page 84: ...ty Kensington Lock Power Supply External Adaptor Switching power supply Input AC 100 240 Volt 50 60 Hz Output DC 12V Environment Temperature 5 C to 40 C Operating Humidity 0 80 R H Non condensing Safety and Environment CE FCC BSMI C Tick RoHS Compliant Software Specifications Network Configuration Fixed IP address dynamic IP address PPPoE DDNS Network File Protocols Microsoft Networks CIFS SMB App...

Page 85: ...der Permission Management Read Write Read Only or Deny options on individual users or groups File System File System Type Journaling File System Language Support Multilingual support System Management Web based Administration Multilingual support English French German Italian Spanish Traditional Chinese Simplified Chinese Korean and Japanese Setup Wizard MS Windows discovery and setup utility prog...

Page 86: ...ll experiencing problems with your N299 or require a Return Merchandise Authorization RMA feel free to contact technical support via our Technical Support Website http www thecus com support_tech php Customers in the US should send all technical support enquiries to this email address support us thecus com If you would rather receive support over the phone you can contact Thecus FAE Support at 886...

Page 87: ...loss from a hard disk drive failure If a hard drive fails the RAID volume can regenerate data from the data and parity stored on its other hard disk drives RAID Levels The Thecus N299 supports standard RAID levels 0 1 and JBOD You choose a RAID level when you create a system volume The factors for selecting a RAID level are Your requirements for performance Your need for data security Number of ha...

Page 88: ...e As the name implies disks are merely concatenated together end to beginning so they appear to be a single large disk As the data on JBOD is not protected one drive failure could result total data loss Stripe Size The length of the data segments being written across multiple hard disks Data is written in stripes across the multiple hard disks of a RAID Since multiple disks are accessed at the sam...

Page 89: ...and its contributors This product includes software developed by Winning Strategies Inc This product includes software developed by the Apache Group for use in the Apache HTTP server project http www apache org This product includes software developed by Softweyr LLC the University of California Berkeley and its contributors This product includes software developed by Bodo Moeller This product inc...

Page 90: ...s General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit to using it Some other Free Software Foundation software is covered by the GNU Library General Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to m...

Page 91: ... modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by this License they are outside its scope The act of running the Program is not restricted and the output from the Program is covered only if its contents constitute a work based on the Program independent of having been made by running the Program Whether that is true depen...

Page 92: ...he Program or with a work based on the Program on a volume of a storage or distribution medium does not bring the other work under the scope of this License 3 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following a Accompany it with the complete corresp...

Page 93: ...any further restrictions on the recipients exercise of the rights granted herein You are not responsible for enforcing compliance by third parties to this License 7 If as a consequence of a court judgment or allegation of patent infringement or for any other reason not limited to patent issues conditions are imposed on you whether by court order agreement or otherwise that contradict the condition...

Page 94: ...write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LI...

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