Preface: About the SafeNet ProtectServer Network HSM Plus Installation and Configuration Guide
Support Contacts
If you encounter a problem while installing, registering, or operating this product, please refer to the
documentation before contacting support. If you cannot resolve the issue, contact your supplier or
Gemalto Customer Support operates 24 hours a day, 7 days a week. Your level of access to this service is
governed by the support plan arrangements made between Gemalto and your organization. Please consult
this support plan for further information about your entitlements, including the hours when telephone support is
available to you.
Customer Support Portal
The Customer Support Portal, at
https://supportportal.gemalto.com,
is where you can find solutions for most
common problems. The Customer Support Portal is a comprehensive, fully searchable database of support
resources, including software and firmware downloads, release notes listing known problems and
workarounds, a knowledge base, FAQs, product documentation, technical notes, and more. You can also use
the portal to create and manage support cases.
NOTE
You require an account to access the Customer Support Portal. To create a new
account, go to the portal and click on the
REGISTER
link.
Telephone Support
If you have an urgent problem, or cannot access the Customer Support Portal, you can contact Gemalto
Customer Support by telephone at
. Additional local telephone support numbers are listed on
the support portal.
Email Support
You can also contact technical support by email at
SafeNet ProtectToolkit 5.8 Installation and Configuration Guide
007-013682-006 Rev. A 08 January 2020 Copyright 2009-2020 Gemalto
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