Thales MissionLINK Certus 200, Installation Manual

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3-2
Installation Guide 84465 Rev. H
PROBLEM SOLUTION
Calls unexpectedly drop
when using Gateway
Verify that the Gateway number is not assigned to any other
phone. If it is, your Gateway call may drop unexpectedly. To
correct this, remove the duplicate number.
Cannot connect to the
internet Data sessions default is OFF. Check to make Satellite Data
Sessions is ACTIVATED on Dashboard. If not, select
ACTIVATE and then APPLY next to SATELLITE DATA
SESSION.
Cannot connect to the
Management Portal

You may need to clear your browser cache.

Ensure Terminal Unit is powered ON

Ensure Wi-Fi is enabled and connected to ThalesLINK (or
renamed SSID). If using a Wi-Fi enabled device, the Wi-Fi
LED on the TU should be solid GREEN. If not using Wi-Fi,
ensure Cat 5 cable is connected to one of the three Ethernet
ports (NOT WAN or POTS Port). If Ethernet connection,
replace the cable and re-check connection

Open web browser and type http://portal.thaleslink (or
https://portal.thaleslink ). Ensure network settings are correct
on the connected device.

Device’s browser may be incompatible. Update or try
different browser.

You may need to reconnect via Ethernet or Wi-Fi to the TU.

Check to make sure the correct address is typed in
http://portal.thaleslink (or https://portal.thaleslink )

If system LED is flashing GREEN, wait until it turns solid
GREEN, then try reconnecting to the portal.
Cannot connect to Wi-Fi
service

Check that the Wi-Fi antenna is attached and tightly screwed
in.

Check that the TU’s Wi-Fi LED is solid GREEN.

Check to see if there’s an available connection by checking
the devices that are connected in Status

Current Devices
page.

Only 3 simultaneous devices can connect to the Wi-Fi. Any
additional connection attempts are blocked.

Remove one or more devices from the Wi-Fi and try again to
connect.

Use the Wi-Fi Device Whitelist to limit access to specific
wireless devices.

Verify that the SSID has NOT been disabled. If disabled,
enable the SSID. If the device does not “automatically”
reconnect, then manually reconnect by adding the network
on the device. Refer to device user manual for instructions on
how to do this.