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6
WARRANTY
TEMPEST guarantees the first buyer with delivery of defect-free equipment, and correct design, and
gives the following guarantees (material plus labor) with proper use and services, valid from the delivery
date:
5 years on the thermal imaging camera
6 years on the batteries (with the physical aging characteristic)*
10 years on the thermal image detector
1 year on accessories (chargers, charging bay, etc…)
LiFePO4 battery cells are subject to natural aging like any other battery technology. The associated natural
loss of charging capacity can be indicated at about 5% per year. Thus, battery cells must show at least
70% of the original charging capacity after 6 years.
TEMPEST reserves the right to check parts returned within the warranty period and only to repair or
replace them if the following conditions are fulfilled:
The object must be sent to TEMPEST.
The object may not be changed with respect to its original configuration.
The object may not be misused, operated wrongly, overloaded or damaged during transportation.
TEMPEST is not responsible under any circumstances for damage or loss and is not answerable for any
consequential damage and indirect or incidental losses that the client may suffer. This also applies to the
case where TEMPEST was informed about the possibility of these eventualities.
Repair of the products
It is written that the customer shall not repair the product this will
void the product warranty
and
invalidate IP67 and other certifications. The customer must return to the assigned dealer who will arrange
the return to the manufacturer.
