Troubleshooting Tips
Questions?
Problem
Solution
Your gateway doesn’t
appear online in your
Kosmos dashboard.
Gateway isn’t powering up.
Make sure that you've waited at least 10
minutes after powering on your gateway
and that all the hardware is connected as
described in this guide. If the gateway is
still offline after 10 minutes, try restarting
the gateway to connect to Kosmos.
Your graphs have no data.
Wait at least 10 minutes after powering
up your gateway for data to arrive in your
graphs. If you still don’t see data, double-
check that the power supply for your
sensors (adapter or batteries) is working
correctly. Press the reset button on the
sensor and refresh the browser in which
you are viewing the sensor graph.
When your gateway is powered on you’ll
see a red LED (solid) and green LED
(blinking) inside the case. If you don’t see
those lights, check that the power supply
is securely attached at both ends, and
that the wall outlet you are using is active.
