Teltronics SEB NET-PATHm, Installation And Operation Manual

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Indicators and Diagnostics
Page 4-6
Troubleshooting
Refer to the following troubleshooting aids. Find the symptom that most closely
matches your situation, and then perform the checks described for that symptom. If
these steps fail to correct the problem, contact your NOC system administrator for
technical assistance.
Troubleshooting Incoming Calls
NET-PATHm does not answer or is busy.
Possible Cause:
• The telephone line is inoperative. Verify the telephone line can dial out and
receive calls. If not, contact your local telephone representative.
• The NET-PATHm is off-hook, trying to place a call. Use the CLI Status command
to check the modem status.
• Defective telephone cable. Replace cable.
NET-PATHm answers (off-hook), but no carrier is detected (DCD is OFF).
Possible Cause:
• Calling modem is bad. Replace modem.
• Calling with non-compatible modem. Replace with correct modem.
• Noisy or bad telephone line. Contact your local telephone representative.
NET-PATHm answers, but the database or APP cannot download.
Possible Cause:
• Noisy or defective telephone line. Contact your local telephone representative.
• Mismatched database (wrong password/site ID). Verify with Polling and
Analysis Center.
Call terminates before the download completes.
Possible Cause:
• Noisy or defective telephone line. Contact your local telephone representative.