Teltronics SEB NET-PATH, Installation And Operation Manual

Page: 70 / 82

Indicators and Diagnostics
Page 4-12
Troubleshooting Outgoing Calls
NET-PATH does not go off-hook.
Possible Cause:
• Incorrect database. Event is not programmed, is not programmed correctly, cur-
rent time is not in the Action window, or event duration is too long.
• No App loaded.
Incoming calls are not received at the Polling and Analysis Center.
Possible Cause:
• Bad database. Incorrect telephone number.
• Modem at the receiving end is not set for auto-answer.
• Restricted telephone line. Contact your local telephone representative.
Call was received at the Polling and Analysis Center, but did not have a carrier.
Possible Cause:
• Non-compatible or defective modem at the Polling and Analysis Center.
• The modem at Polling and Analysis Center is not in data mode.
• You selected an incorrect database option.
Call received at Polling and Analysis Center, modem connected, but message not
received.
Possible Cause:
• Bad database. Incorrect protocol flag.
• Bad telephone line. Contact your local telephone representative.
• Incorrect receiving option (parity, speed, stop bits, data bits)