Picotrack 4G User Manual V1.2
Seite 14
The device doesn’t log into the GPRS network
Possible issue source
Trouble shooting
The GPRS service is not
yet activated
Please ask your provider, whether the GPRS function is already
activated for the SIM card in use.
Table 6: The device doesn’t log into the GPRS network
The device doesn’t send messages
Possible issue source
Trouble shooting
Battery of the device was
completely drained (e.g.
after several weeks of
storage)
Please recharge the device and wait for 3D GPS fix to
synchronise the internal real time clock.
Table 7: The device doesn’t send messages
The device doesn’t receive GPS data
Possible issue source
Trouble shooting
The position of the device
is not favourable for the
GPS reception
Please check, whether the device has the indicators facing up
and a clear view of the sky.
The GPS receiver has no
free sight to the sky
Please be aware, that a GPS receiver operates most efficiently
when there is a clear view of the sky. Please ensure that the
device side with the LEDs has free view to the sky.
Your asset is placed in an
unsuitable location
Please consider that a GPS reception operates most efficiently
when there is a free view of the sky.
If GPS reception is not available (e.g. due to location of the asset
inside a warehouse), considering using the Device-based
Wireless Positioning feature as an alternative positioning
method (see Section 0).
Table 8: The device doesn’t receive GPS data
Further hints regarding sources of errors are indicated through the 8 LEDs of the 3 indicators,
which are easily visible from outside. You will find details of the meaning of the different colours
and blinking signs in Section 0 (“Status Indicators”).
