16
5
Troubleshooting Hints
5.1
The device doesn’t show any sign of life
Possible issue source
Trouble shooting
The device is not connected
correctly
Please connect the device following instructions in the
user manual.
Table 4: Troubleshooting: Device doesn’t show any sign of life
5.2
The device doesn’t log into the GSM network
Possible issue source
Trouble shooting
The device isn’t in a GMS
covered area
Please check whether there is GSM reception in this area (e.g.
using a cell phone) and move eventually to another area.
The position of the Picotrack
device is not favourable.
Choose another place in the vehicle which might be less
shielded.
The SIM card in the Asset
Tracking device is new and
has not yet been activated
Please check, whether the SIM card is already activated.
This can be done e.g., by putting the SIM card into your cell
phone and checking, whether your cell phone is able to log into
a GSM network.
The SIM card has been locked
by the provider
Please check whether the SIM card is locked.
This can be done e.g. by putting the SIM card into your cell
phone and checking, whether your cell phone is able to log into
a GSM network.
If this not the case, then please try to make a phone call. If you
are successful, the SIM card is definitely not locked.
The prepaid bonus is
exhausted
Please recharge the SIM card in the Picotrack device.
The prepaid SIM card is no
longer valid
If they aren’t recharged on a regular basis (often after 12 or 24
months).
In this case usually you have to buy a new SIM card.
The PIN code of the card has
not been deactivated or is not
set to “0000”
Please remove the SIM card from the device and check the PIN
code.
The Pin code has to be deactivated or set to “0000”
After a triple wrong entry of the PIN, unblocking the SIM card
requires the PUK.
The SIM card hasn’t been
inserted into the SIM card
holder in the correct way
Please check the correct position of the SIM card in the card
holder.
Table 5: Troubleshooting: Device doesn’t log into the GSM network
