SyriXus Series Pumps Installation and Operation Guide
Section 9 Pump Maintenance, Troubleshooting, and Servicing
9-3
EAR99 Technology Subject to Restrictions Contained on the Cover Page
How to Ship Returns
In the rare event that an instrument must be returned for mainte-
nance, the following measures must be taken to ensure a proper
return:
• Teledyne ISCO Technical Service (Section 9.3 "
Department") must be contacted prior to
shipment to obtain a
clean return form.
• The applicable safety data sheet (SDS) paperwork of the last
substance ran must be received by Technical Service.
• The syringe pump must be shipped with the cylinders removed
from the pumps and any residue completely rinsed with
methanol or water.
• Wrap the unit in heavy paper or a plastic bag. If the original box
is not available, put the wrapped unit in a strong cardboard box
at least six inches longer in each basic dimension than the unit.
• Fill the box equally around the unit with resilient packing
material.
• Seal it with strapping tape and ship it to the address on the
warranty. The warranty at the end of the manual also describes
the conditions under which Teledyne ISCO will pay surface
shipping costs.
NOTE
It is very important that the shipment be well-packed and fully
insured. Damage claims must be settled between you and the car-
rier. This can delay repair and return of the unit to you.
9.4 General Cleaning
For general cleaning of the instrument’s front panel or enclosure, use a
mild detergent in water or isopropyl alcohol on a sponge which is
mostly squeezed out.
NOTICE
• Do not return the pump without contacting the Teledyne ISCO Customer Service Department
Customer Service Department").
• Do not return the pump without first providing written guarantee that it has been decontami-
nated of hazardous or potentially lethal materials.
Teledyne ISCO reserves the right to refuse shipment if no decontamination assurance has been pro-
vided prior to shipment. Failure to decontaminate a pump may result in legal action taken by state
or federal authorities.