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Q-Flex Satellite Modem Installation and Operating Handbook
15-1
Chapter 15 Technical Support
Technical Support can help with:
•
Queries regarding equipment operation.
•
The return of equipment for upgrade or repair.
•
Customer training.
•
Application notes and white papers.
Contact details in Europe and North America are as follows:
Teledyne Paradise Datacom Ltd.
Teledyne Paradise Datacom LLC
2&3 The Matchyns, Rivenhall End,
328 Innovation Blvd.
Witham, Essex, CM8 3HA, England.
State College, PA 16803, U.S.A.
Tel: +44(0)1376 515636
Tel: +1 814 238 3450
Fax: +44(0)1376 533764
Fax: +1 814 238 3829
Worldwide support via email is available by filling in the Technical Support Contact Form on
the Support web page at
http://www.paradisedata.com
, which will forward your support
issues to your local Teledyne Paradise Datacom Technical Support team for your
geographic area.
Repair/Return Procedure
Please refer to the equipment warranty statement for full details of returning equipment
for repair or upgrade. In summary:
1. Ensure the equipment really does have a fault.
2. Write an
explicit fault report
, including what appears to be wrong, the circumstances
under which it occurs and what other equipment is involved.
3. Provide an official Purchase Order to cover the cost of any repairs or sign disclaimer
on the Fault Report page.
4. Outside of the UK, contact either the UK or US Teledyne Paradise Datacom offices
for a Return Material Authorisation (RMA) number and information on import/export
procedures. The RMA number must be quoted on all documentation and on the
outside of the packaging.
Within the UK, contact Paradise UK for an RMA number.
5. Generate the required import paperwork explicitly following the import/export
procedures stated when the RMA number was given.
6. Outside of the UK, fax the paperwork to us directly and return the goods to Teledyne
Paradise Datacom. Within the UK, fax the paperwork and return the goods to the
Teledyne Paradise Datacom UK facility.